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Opiniones sobre Residence Inn by Marriott Colorado Springs South

3 out of 5
Residence Inn by Marriott Colorado Springs South
2765 Geyser Dr, Colorado Springs, CO

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 165 de 278 opiniones" "
Evaluación: 8 - Bueno. 66 de 278 opiniones" "
Evaluación: 6 - Aceptable. 32 de 278 opiniones" "
Evaluación: 4 - Mediocre. 8 de 278 opiniones" "
Evaluación: 2 - Terrible. 7 de 278 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,6/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Nestor J

Le gustó: Limpieza
Un poco caro para lo que ofrecen
Un hotel un poco caro para lo que ofrecen, el desayuno es lo estándard, yo prefiero la próxima vez, visitar o probar otro hotel
Se hospedó 1 noche en agosto de 2018

10/10 Excelente

Josue

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2017

8/10 Bueno

Mauricio, Monterrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lo recomiendo
Muy buen hotel

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Douglas, Fountain

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I will be staying here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 8 abr. 2024
Douglas, thank you for choosing Residence Inn by Marriott Colorado Springs South. We're delighted to hear that you're already planning a return visit. Your support truly means a lot to us and we're looking forward to welcoming you back in the future. Safe travels in the meantime!

10/10 Excelente

Robert

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The thing I love about Marriott is they have the best trained people who understand they are in the Hospitality Business. No one else even approaches Marriott. It doesn’t matter if you stay at a Ritz Carlton or a Fairfield Inn you will experience an excellent staff focused on making your stay enjoyable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 31 mar. 2024
Robert, it's always a delight to hear from guests who value our dedicated team members and the hospitality at Residence Inn by Marriott Colorado Springs South. We're glad that you have consistently enjoyed your stay with us and the excellent service from our colleagues across numerous Marriott properties. We appreciate your loyalty and it's always a pleasure to make your stays enjoyable. Thank you for your kind review.

10/10 Excelente

Douglas, Fountain

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Definitely staying again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Douglas, it's wonderful to hear that you had a fantastic stay at Residence Inn by Marriott Colorado Springs South and plan on returning! We eagerly await your next visit, promising another top-tier experience.

10/10 Excelente

Satinder

Le gustó: Limpieza, estado de la propiedad e instalaciones
Property is very clean and staff is very helpful
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 4 mar. 2024
Satinder, thank you for your kind words about Residence Inn by Marriott Colorado Springs South. It is wonderful to hear about your experience with the cleanliness of our property and the support you received from our team members. We're grateful for your feedback and look forward to seeing you again in the future.

8/10 Bueno

John

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 30 ene. 2024
John, thank you for your positive rating! It warms our hearts to know you enjoyed your stay at Residence Inn by Marriott Colorado Springs South. We would love to welcome you back in the future for another great experience.

4/10 Mediocre

Harold

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Non Flushing Toilet
We're not difficult to please. All we ask for in a hotel is ac/heating that works, a bed that's reasonably comfortable and bug free, and working plumbing. The Residence Inn did not meet those expectations. Toilet didn't flush at check-in. Didn't want to move to another room on another floor so I borrowed a plunger. After a few minutes of working it more or less lazily flushed; there were black metallic scratches in the bowl indicating that it had recently been snaked. Went to bed. Woke up the next morning: no flush, just a lot of swirling water. Went back downstairs, borrowed another plunger, worked on it again until it flushed. Then we checked out. This room should have been blocked rather than renting it; I understood from (undisclosed staff members) that plumbing had been an issue for some time. Desk staff was friendly, apologetic and accommodating throughout.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Andrei

Viajó con su familia
Le gustó: Limpieza
Room pics look better than actual rooms. Layout was inconvenient for family of 3. There was a problem with internet. On Sunday breakfast service was poor. Overall very average to below average hotel.
Se hospedó 4 noches en octubre de 2023
Respuesta de Customer Service el 11 oct. 2023
Andrei, it's regrettable to learn that your experience did not meet your expectations. Our team is already exploring ways to enhance the functionality of our rooms to better accommodate families. We have taken note of your concerns regarding the internet and breakfast service on Sundays and are looking into these matters. We're dedicated to elevating your experience during future visits. Thank you for taking time to share your impressions.

6/10 Aceptable

Lee

No le gustó: Estado de la propiedad e instalaciones
Room I was in had a water pump / air conditioning master unit, which was very noisy, and came on throughout the night.
Se hospedó 28 noches en julio de 2023
Respuesta de Customer Service el 24 ago. 2023
Lee, we appreciate your feedback and we're sorry to hear about the interruption from the sound in your room. Our team is dedicated to making your stay comfortable and we're keen on ensuring our accommodations are as serene as possible. We hope you'll consider staying with us again so we may show you the quality experience we strive to provide.

6/10 Aceptable

Felicia, North Las Vegas

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza
The staff was wonderful. It was easy for us to get to the airport on a shuttle, but the room smelled of do urine. The carpet was filthy.
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 28 jul. 2023
Felicia, it's great to hear that you found our team to be marvelous and appreciated the convenience of our shuttle service. However, we regret hear about the issue you encountered with the room condition. Rest assured, maintaining cleanliness is our utmost priority and we'll look into these matters for further improvement. Thank you for bringing this to our attention.

8/10 Bueno

Tara

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Family friendly, great location to activities, and kind staff.
Se hospedó 7 noches en mayo de 2023
Respuesta de Customer Service el 25 may. 2023
Thank you for the 4-star rating, Tara!It's great your time at Residence Inn by Marriott Colorado Springs South was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excelente

Heather

Viajó con mascotas
Le gustó: Personal y atención
The gentleman at check in was absolutely amazing. He was empathetic and worked with me after a 14 hour drive. I cant tell you how appreciative I am of people like him in the world. We need more of that. Thank you
Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Service el 26 may. 2023
Thank you for the outstanding review, Heather!We're delighted your experience at Residence Inn by Marriott Colorado Springs South was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 Excelente

Adrian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2023
Respuesta de Customer Service el 29 mar. 2023
Thank you for the fantastic rating, Adrian!It's outstanding you had such a wonderful experience at Residence Inn by Marriott Colorado Springs South. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excelente

Thanesha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Service el 29 mar. 2023
Thank you for the 5/5 rating, Thanesha!It's excellent you enjoyed your time at Residence Inn by Marriott Colorado Springs South so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excelente

Armando

Se hospedó 1 noche en marzo de 2023
Respuesta de Customer Service el 29 mar. 2023
Thanks for the perfect rating, Armando!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Residence Inn by Marriott Colorado Springs South.

6/10 Aceptable

Christina, Flagstaff

Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Jennie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good
Se hospedó 1 noche en diciembre de 2022

4/10 Mediocre

Jefferson

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pretty good
It was great for what we needed. My only complaints are that they dont clean very often and when they do, they forget to leave clean towels.
Se hospedó 10 noches en diciembre de 2022

10/10 Excelente

Glenn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Happy! Nice room, clean, quiet. Great hot breakfast. I loved it and would stay there again if I were in Colorado Springs.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I’ve never had to pay for parking before! 😩👎
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Hilton

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Burhan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The floor was very noisy. It is not good for a family with kids. Got complaint twice :(
Se hospedó 3 noches en julio de 2022

6/10 Aceptable

Colin

Se hospedó 3 noches en julio de 2022

10/10 Excelente

Brian

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The outdoor fire pit and bbq grill. And the indoor swimming pool
Se hospedó 5 noches en julio de 2022

8/10 Bueno

Natalie, new york

Viajó con su familia
Le gustó: Limpieza, personal y atención
We were in Colorado Springs for 2 days and busy with tours and activities so needed a placed to crash. The two-bedroom, 2 bathrooms suite was great for a family of 6. The staff was friendly and helpful. Breakfast was good and kids enjoyed it. The hotel is nothing fancy but a good hotel for a family. Location was very central and lots of good food options and a target across the parking lot.
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Abigail

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 8 noches en mayo de 2022

8/10 Bueno

maritzamario, Franklin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient for a quick trip. There was a constant roaring noise in our suite it was difficult to sleep and they seem to be trying to save on soap sticks.
Se hospedó 2 noches en mayo de 2022

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Overpriced , noisy stay.
The hotel was very noisy. You could hear everything in the room next door. It was also right on the highway. Our room only had one bar of soap. Usually hotels provide soap for the hand sink and one for the bathroom. The hotel looked tired . We paid $230 a night which was a lot and then they charged for parking on top of that. Not impressed at all with this place.
Se hospedó 2 noches en mayo de 2022

8/10 Bueno

Joshua

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Parking?
Didn’t know about the parking fee until after I got the receipt. But the room was nice and clean
Se hospedó 1 noche en abril de 2022

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff at reception were exceptional!
Se hospedó 7 noches en febrero de 2022

10/10 Excelente

Daney

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed while going to a show at the Broadmoore Arena. This was within walking distance of the event. Many dining options around. A huge movie theater. Awesome rooms with full kitchens, sitting rooms and big bathrooms.
Se hospedó 2 noches en noviembre de 2021

2/10 Terrible

Robert

Viajó por negocios
No le gustó: Personal y atención
Payed 600$ for a two bedroom suite. Ended up being over booked so I got a lousy two queen bed room and no further consideration for accommodating my needs.
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

juana

No le gustó: Comodidad de la habitación
Fin de semana
No limpian todos los días Qe es eso? Solo si les preguntas El hombre en recepción dijo qe si no estábamos completamente vacunados ellos recomenadaban usar mascarilla No vi a nadie usar mascarilla Debo asumir qe todos estaban vacunados ahí?
Se hospedó 3 noches en agosto de 2021

6/10 Aceptable

Pradeep

Se hospedó 4 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
i especialy enjoyed the size of the 2 bedroom suite and and everything it included. the full kitchen was a pleasant surprise and well organized. clean. there was always a pleasant greeting from the desk for anything i asked or needed. i would highly recommend this hotel and will stay there myself again when i am in town for the zoo.
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Cliente verificado

Se hospedó 8 noches en julio de 2021

10/10 Excelente

Angelica

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2021

8/10 Bueno

Brandon

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Late check outs are non existent
Everything went good until check out day. We accidentally over slept and when I called to ask for a half hour late check they told me no. with my wife my son and two dogs including me we we were given until 11 am no later to check out. Very rude front desk lady, overall to he hotel was well put together
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Cliente verificado

Se hospedó 14 noches en mayo de 2021

6/10 Aceptable

jason

Viajó con su familia
Le gustó: Limpieza, personal y atención
Slightly disappointed.
They over booked the hotel so they tried to move us. We had booked two rooms and one was not ready when we checked in around 4:30.
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en abril de 2021

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
The breakfast to go was terrible. Also, we had an early checkout and no one was in the front desk. We called the front desk but no one was answering. We also waited in the reception area for about 15 min.
Se hospedó 3 noches en abril de 2021

8/10 Bueno

Mary

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Ok but not great
I called the day before to ask about the pool with covid, was told it was CLOSED. Arrived just a bit more then an hour past check in and our room was not ready. Then we were told we could use the pool by reservation! Well since i was told the day before the pool was closed we didn't bring swim suits! Eventually we got to our room. It was nice, clean and comfortable! We expected a fire place but there was not one, so a number but no big deal. We had no ice, which i understand with covid, but after a few hours we still had no ice, and there is no ice machine in the hotel. Eventually they got us some from their kitchen. hen came breakfast, so there's no hot breakfast as described, apparently covid? But there's a table by the front desk set up, you serve your self, touch the doors to the little display..... but are strictly limited to 3 items. You had your choice of a drink, water or milk. Then a small variety of granola bars, apple, a tiny muffin, or a bread item. So i got my water, granola bar and apple.... not exactly the breakfast i had in mind. Also If its all self serve anyway.... why can't you have the regular breakfast available, not really touching anything more..I get it covid has some restrictions, but I've seen this done way better at other places, like a regular hot breakfast with a kitchen attendant serving your breakfast in a to go plate. I should have gone for the place 1/2 the price for the same service, i stepped up $$$ for better service
Se hospedó 1 noche en marzo de 2021

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was prefect during our stay. The morning breakfast was not in any way prefect.
Se hospedó 5 noches en diciembre de 2020