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Opiniones sobre Holiday Inn Express Colorado Springs Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Colorado Springs Airport, an IHG Hotel
1815 Aeroplaza Dr, Colorado Springs, CO

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 310 de 683 opiniones" "
Evaluación: 8 - Bueno. 216 de 683 opiniones" "
Evaluación: 6 - Aceptable. 84 de 683 opiniones" "
Evaluación: 4 - Mediocre. 41 de 683 opiniones" "
Evaluación: 2 - Terrible. 32 de 683 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alex

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
Excelente
Se hospedó 1 noche en enero de 2022
Respuesta de Front Desk el 19 ene. 2022
Thank you for taking the time to leave us a review! We're glad you enjoyed your stay, and we hope to see you again the next time you are in beautiful Colorado Springs!

10/10 Excelente

Sheylda

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent customer service from the FRONT DESK
Customer service from the front desk was superb. SHe checked me in a bit earlier because a room was ready and helped me get toiletry I had forgot to pack (and needed!). I haven't seen such excellent customer service in a long time and my job is to travel visiting interns. I travel A LOT.
Se hospedó 1 noche en octubre de 2021
Respuesta de Front Desk el 25 oct. 2021
Thank you for taking the time to leave us a review! We're glad our excellent front desk staff was able to get you checked in early and provide you with needed toiletries. We hope you will think of us again the next time you are in beautiful Colorado Springs!

10/10 Excelente

Maria Elena

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2020
Respuesta de Lori M. el 10 jul. 2020
Thank you!

10/10 Excelente

Steve

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service and even a hot breakfast option. Newer motel meant few items being in disrepair. Will use this motel in the future.
Se hospedó 3 noches en abril de 2024

6/10 Aceptable

Monica

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stains on towels
Se hospedó 1 noche en abril de 2024
Respuesta de Cris R el 2 may. 2024
Thank you for your review. I am sorry there were stains on the towels. I hope our team was able to get new ones for you.

10/10 Excelente

Barbara

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Every thing was great!!
Se hospedó 1 noche en abril de 2024
Respuesta de Cris R. el 2 may. 2024
Thank you Barbara for your great review.

10/10 Excelente

Jaison

Le gustó: Estado de la propiedad e instalaciones
Good hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Cris el 24 abr. 2024
Thank you Jaison for your review.

4/10 Mediocre

Lisa

Le gustó: Limpieza, estado de la propiedad e instalaciones
The sink in my room was really stopped up and there were dirty linens in my room.
Se hospedó 1 noche en abril de 2024
Respuesta de Cris el 8 abr. 2024
Good Morning Lisa,I am sorry about your experience with the cleanliness of your sheets, as well as the problem you experienced with the drain. We have spoken to housekeeping and let maintenance know about the issue.We appreciate your feedback and hope you give us another chance.

10/10 Excelente

Youngjin

Se hospedó 1 noche en febrero de 2024
Respuesta de Cris el 27 mar. 2024
Thank you for your Review.

10/10 Excelente

Mary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay near the Colorado Springs Airport
I chose this mostly for the location near the airport and my sister's home, but I was impressed by the very helpful staff, the well equipped gym, and the pool. The breakfast was better than usual. A good stay!
Se hospedó 4 noches en enero de 2024

6/10 Aceptable

Erica

Viajó por negocios
Le gustó: Personal y atención, comodidad de la habitación
Just okay
Front desk staff was friendly and helpful. Water pressure was terrible. There were black hairs in bathroom sink and on outside of bedding. There was a water bottle cap left on a shelf on check in. There was no mattress protector on the bed, there was a thin fabric layer between the top sheet and mattress but it was smaller than the bed size. Breakfast was okay but they had small flimsy styrofoam cups for coffee with no lids and I prefer coffee to go. Biggest complaint is there was a 3+ inch gap between the bottom of my door and the floor, a hand could fit under it easy and it allowed a lot of light in.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Cris el 8 ene. 2024
Hi Erica,Thank you for staying with us. I am sorry you just had an okay stay. I have spoken to our other team members about the issues with the hair in your tub, the missing bedding, the cups, and of course the door. I really hope you give us another chance. I appreciate you letting us know so we can get these things corrected.

10/10 Excelente

María

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de LKC el 3 ene. 2024
MariaThank you for the 10! Our team loves to celebrate when our guests have a great stay. All the best in the new year. Lynda

10/10 Excelente

Joan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We would stay here again.
We liked everything about this hotel. Staff were all friendly and helpful. Beds were very comfortable. The room and other areas were clean. Complimentary breakfast was great, lots of choices. Wi-fi was great. We had one issue with the heating element going out on our heater. We notified the front desk staff and someone from maintenance was there to fix it within 30 minutes.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Cris el 2 ene. 2024
Thank you Joan for your great review of our property. I am glad you enjoyed your stay and that we were able to fix the heater in your room. it is cold during this time of year. Please come see us again

4/10 Mediocre

AUDEN

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cris el 2 ene. 2024
Hello AUDEN, thank you for staying with us, I would like to know more about your stay and what we could have done to make your stay more pleasant. I can be reached at 719-591-6000 or at fom@springsairportsuites.com. I would like to hear back. Thanks again for staying at the Holiday Inn Express & Suites Colorado Springs Airport.

10/10 Excelente

Kedron, Midland

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
My only issue was the price guven to me by Expedia was different from the one when I checked in. I was told the price came straight from the third party booking agent and could not be changed. I have to take it up with Expedia.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Cris R. el 29 dic. 2023
Thank you Kedron for your score despite the issue you faced. My team and I appreciate you letting us know how we are doing and where we can improve. With third parties they make it so any changes to the reservations have to be made by them, I am sorry you experienced this issue, and hope we can get you to come stay as a member in the future, this way any changes can be made directly at the hotel. Thanks again for your review and for staying at the Holiday Inn Express & Suites Colorado Springs Airport.

2/10 Terrible

Cindy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Cris el 2 ene. 2024
Hi Cindy,I am sorry about your score and would like to learn more on what we could have done.Please feel free to reach out to me at anytime. 719-591-6000 or fom@hiecos.com

10/10 Excelente

David, Zieglerville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de LKC el 26 dic. 2023
DavidThank you for the great review. We are so glad you enjoyed your stay. All the best for the new year.

10/10 Excelente

Linda

Se hospedó 2 noches en diciembre de 2023
Respuesta de LKC el 19 dic. 2023
LindaThank you for the 10! Our team works hard to ensure every guest enjoys their stay and they are so excited when we get a perfect score! We hope to see you again on your next trip to Colorado Springs. Lynda

10/10 Excelente

Gadiel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de LKC el 18 dic. 2023
GadielThank you for the 10! We are so glad you enjoyed your experience with us. We will look forward to seeing you again on your next trip to Colorado Springs. Lynda

10/10 Excelente

CLISANTA

Se hospedó 1 noche en diciembre de 2023
Respuesta de LKC el 26 dic. 2023
CLISANTAThank you for the great review! We are so glad you enjoyed your stay. We hope to see you again soon. All the best for the new year. Lynda

6/10 Aceptable

Robert

Viajó con su pareja
Le gustó: Personal y atención, servicios
General housekeeping needs some serious attention! Room was clean but the common areas were bad!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Lkc el 18 dic. 2023
RobertThank you for your feedback. We will review your concerns for with our team and make sure that the issues are addressed immediately. We do hope that you will give us another try and allow us to make up for your last stay. Lynda

10/10 Excelente

Zayde

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Cris R. el 28 nov. 2023
Thank you Zayde for choosing to stay at the Holiday Inn Express & Suites Airport, your feedback is appreciated as well as the 5 out of 5 rating. If you should need anything or would like to discuss your stay further, you can contact me at the hotel 719-591-6000. Thanks again for staying with us.

10/10 Excelente

CHRISTIAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de LKC el 14 nov. 2023
ChristianSo glad you enjoyed your stay! We will hope to see you again on your next trip to Colorado Springs. Lynda Campbell

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay
Great customer service. Good water pressure in shower which is always a plus. didn’t like the pillows.
Se hospedó 1 noche en noviembre de 2023
Respuesta de LKC el 12 nov. 2023
So glad you had a good experience. We are happy that you liked the shower but sorry that the pillows weren't to you liking. On your next stay please let us know anything we could do to make the stay better. Lynda Campbell

8/10 Bueno

Maruthi Siva Rama Krishna, PLANO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharon C el 2 nov. 2023
Thank you for staying with us!

10/10 Excelente

Danielle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2023
Respuesta de Sharon C el 2 nov. 2023
SO glad you enjoyed your stay with us 10 out of 10 - Wonderful!

10/10 Excelente

Danny

Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharon C el 2 nov. 2023
Awesome to hear you enjoyed your stay!

10/10 Excelente

Mike

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharon C el 2 nov. 2023
It was a pleasure having you stay with us! Please coma again soon.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Helpful staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharon C el 2 nov. 2023
Yes our staff is very helpful! Thank you so much.

10/10 Excelente

Rose

Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharon C el 2 nov. 2023
Excellent Rose come back soon!

10/10 Excelente

JOSEPH PETER, CHESAPEAKE

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
pleasant and courteous staff
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sharon C el 2 nov. 2023
Thank you so much for your kind words I will make sure I pass it on to my staff!

6/10 Aceptable

sandra, Tucson

Se hospedó 3 noches en septiembre de 2023
Respuesta de Sharon C el 2 nov. 2023
Please give us another opportunity to make your stay great!

8/10 Bueno

Carla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rock n rumble
Rock N Rumble brought us to town.Fruendky staff, uncomfortable veds and cramed room. Clean though. The stay was decent.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Elizabeth

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay!
I thoroughly enjoyed my stay. The room was very clean and the beds were comfortable. The breakfast was fabulous and started my day off nicely every day! Every time I came across a staff member they were helpful with smiles!
Se hospedó 6 noches en agosto de 2023

10/10 Excelente

Dominique

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean refreshing hot tub and great work out room. Staff was efficient and inviting
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Bryan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful, friendly staff. Very clean. Great breakfast. We will be back next year.
Se hospedó 4 noches en agosto de 2023

6/10 Aceptable

Catherine Lynette

Easy access to the airport
Se hospedó 1 noche en agosto de 2023

4/10 Mediocre

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The bathroom is tiny, the toilet bowl is directly in front of the only sink basin. I am only 68" and I could reach the sink faucet while sitting on the toilet. The breakfast area needs serviceable equipment. The pancake machine was broken and the toaster looked like it was made in the 1920's and at the lowest setting burnt the toast and set off the fire alarm.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Roger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Stay
So nice. Most comfortable bed of my life. Great room! Highly recommend!
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Sally

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

leila

Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Not so thrilled.
So many questions when checking in. The room smelled like the pool and hot tub, so I had to get some air freshener, open the window and run the fan. The worst part, the side of the bed was so sunk in like it was broken on one side. There seem to be a hump in the middle of the mattress. Breakfast was good, also enjoyed the pool and hot tub.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Ashley

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great typical holiday inn! Really can’t complain other than when first arriving at 6pm our rooms weren’t ready when checkin was 3pm. They got it fixed within 10 minutes so no real bother. Breakfast was so good for all of my family with two young kids. Pool did just perfect for the size.
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Lauren

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Edward

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Homeless people around the property. Not the staffs fault. Stay was good
Se hospedó 5 noches en junio de 2023

10/10 Excelente

Roy F

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rooms clean, quiet, friendly.
Se hospedó 2 noches en junio de 2023

8/10 Bueno

Summer

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Cynthia

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awsome
Very relaxing and comfortable. Service was great and customer service friendly.
Se hospedó 4 noches en junio de 2023

8/10 Bueno

Erin

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
This was a nice hotel. Breakfast was good. Rooms were clean and comfortbale. The staff was helpful and friendly. The only down side to our stay was the elevator not working. Walking up and down 3 flights of stairs with luggage for 5 people wasn't all that great.
Se hospedó 3 noches en junio de 2023

2/10 Terrible

Vanessa

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The elevator was broken when we got there and had alot of equipment for an event we had. It was supposed to be fixed by 0800 the next morning but wasnt fixed till the day we were leaving.Check in was at 3 and we got there at 3:30 and they didnt have a room ready.
Se hospedó 2 noches en junio de 2023

2/10 Terrible

Marissa

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Worst experience ever!
The elevator was not working 5 out of the 8 days that we stayed there. We had to carry our luggage up 4 flights of stairs to our room without the offer of help from the incompetent staff. On our last day of checking out the elevator was again down. On our first day of checking in, a guest was trying to check in but the staff couldn't find his reservation even though he had a print out and confirmation number. The gentleman was a wounded veteran and wasn't able to climb stairs. When they finally found his reservation, after 2 hours, he was told that he would have to walk up the 4 flights of stairs to his room. He spent the night in the lobby and then decided to go to another hotel since the elevator was not working. They didn't offer him another room on the first floor or do anything to help him out. I called their corporate offices to complain and they had the manager Chris call me to offer his apology. Chris lied to the corporate office and to us, stated that the elevator was back in working condition but it was not. The manager nor the staff cared about any of the guests and the fact that the elevator was not working. I would never stay there again and would not recommend anyone to stay there. Worst experience ever!
Se hospedó 8 noches en junio de 2023