Exterior
Ver disponibilidad

Opiniones sobre Embassy Suites by Hilton Colorado Springs

3.5 out of 5
Embassy Suites by Hilton Colorado Springs
7290 Commerce Center Drive, Colorado Springs, CO

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 538 de 1002 opiniones" "
Evaluación: 8 - Bueno. 253 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 97 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 58 de 1002 opiniones" "
Evaluación: 2 - Terrible. 56 de 1002 opiniones" "

8,4/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Oscar

Se hospedó 1 noche en octubre de 2023
Respuesta de Ben S. el 12 nov. 2023
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate your feedback and hope that you will choose our hotel again should the need arise.

10/10 Excelente

MARISOL, BAYAMON

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 4 noches en agosto de 2023
Respuesta de Ben S. el 26 ago. 2023
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback.

8/10 Bueno

Blanca

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 8 noches en abril de 2023
Respuesta de Ben S. el 10 may. 2023
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate your feedback.

8/10 Bueno

Arnulfo

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esta bien, solo las almohadas estaban en mal estado y en el desayuno la fruta y el yogurt se terminaban muy pronto y ya no volvían a surtir.
Respuesta de Kobe el 5 ene. 2023
Arnulfo, thank you for taking a moment of your time to share your recent stay experience with us. We hope to see you again in the not-too-distant future.

10/10 Excelente

Margarita

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Amaizing views to the mountains
Se hospedó 2 noches en diciembre de 2022
Respuesta de Kobe el 26 dic. 2022
Margarita, thank you for taking a moment of your time to share your stay experience with us. I'm happy to hear that your room provided you with an amazing view. We appreciated you staying with us, and we hope to see you again in the not-too-distant future!

10/10 Excelente

Víctor

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Estacionamiento súper seca
Se hospedó 4 noches en enero de 2022
Respuesta de Glenn Johnson el 31 ene. 2022
Thank you for your review and feedback. We're glad that you enjoyed your stay and we look forward to serving you in the future.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2021
Respuesta de Embassy Suites Management el 1 abr. 2021
Thank you! We hope to be the choice hotel next time your in town!

2/10 Terrible

Ricardo

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2021
Respuesta de Celina G el 6 ene. 2021
Thank you for providing a rating. If there is anything we can do to have made things right, please don't hesitate to reach out to us directly.

10/10 Excelente

Nevada

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really enjoyed staying here. The breakfast was AMAZING and it was right where we wanted to be. Would stay here again and recommend. Only flaw was we didn't have hot water.. we overlooked though with everything else that wowed us.
Se hospedó 3 noches en abril de 2024
Respuesta de Ben S. el 27 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

4/10 Mediocre

Heidi

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza
This was ok. Our room wasn’t the greatest, first night the AC was off and the couch smelled really foul. We ate the included the breakfast first day but it wasn’t the greatest so we skipped it the following day. Ideal location bc it’s close to everything. Front desk was nice and fast. I wouldn’t go back unfortunately.
Se hospedó 2 noches en abril de 2024
Respuesta de Front Desk Team el 19 abr. 2024
Sorry to hear of your poor experience. We value your business and thank you for your feedback.

10/10 Excelente

Melizza

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the open space within the hotel. Very nice and clean and very organized.
Se hospedó 4 noches en abril de 2024
Respuesta de Front Desk Team el 18 abr. 2024
Thank you for staying with us, we are glad you enjoyed your stay!

10/10 Excelente

Sharon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice check in
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk staff el 18 abr. 2024
Thank you for staying with us, we are glad you enjoyed your stay!

10/10 Excelente

Deanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk staff el 18 abr. 2024
Thank you for staying with us!

10/10 Excelente

Crystal

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Greatt place to stay
Se hospedó 3 noches en abril de 2024
Respuesta de Front Desk Team el 16 abr. 2024
Thank you for those kind words we are glad you enjpyed your stay!

10/10 Excelente

Judith

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Even though this obviously an older Embassy suites, they have done well with up keep. The hospitality hour was expecially nice with an actual bar area instead of out in the middle of the lobby.
Se hospedó 1 noche en abril de 2024
Respuesta de Ben S. el 14 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

8/10 Bueno

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Property was in ok condition. Not as nice as other Embassy Suites.
Se hospedó 1 noche en abril de 2024
Respuesta de Ben S. el 10 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate your feedback and are happy to announce that we are due for a full renovation of our property next year. .

6/10 Aceptable

Mohan

Viajó con su familia y niños pequeños
No le gustó: Servicios, estado de la propiedad e instalaciones
Staffs at reception were not friendly.
Se hospedó 2 noches en abril de 2024
Respuesta de Ben S. el 10 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate your feedback and apologize that you encounter with the reception staff was not up to our standards.

10/10 Excelente

Matthew

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent stay! Our family had used this property several times over the years and we have enjoyed each stay! Really great staff and awesome room layouts!
Se hospedó 4 noches en abril de 2024
Respuesta de Ben S. el 7 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Ben S. el 10 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate your feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Bobby, Clinton

Se hospedó 1 noche en abril de 2024
Respuesta de Ben S. el 27 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Amber

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pet friendly
Se hospedó 2 noches en marzo de 2024
Respuesta de Ben S. el 3 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Erika, Clinton

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property and friendly staff
Se hospedó 2 noches en marzo de 2024
Respuesta de Ben S. el 3 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

mark edward

Le gustó: Estado de la propiedad e instalaciones
Great hotel very friendly staff happy hour and breakfast were amazing
Se hospedó 3 noches en marzo de 2024
Respuesta de Ben S. el 10 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate your feedback and hope that you will choose us again should the need arise.

8/10 Bueno

Alan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved the breakfast. The bathroom in the room could use some updates & a taller toilet.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ben S. el 3 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

8/10 Bueno

Brian

No le gustó: Estado de la propiedad e instalaciones
Everything was good, only problem was 1 elevator was down and also closed abruptly even with putting my hand in front
Se hospedó 3 noches en marzo de 2024
Respuesta de Ben S. el 3 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Katie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were so welcoming, a lot of activities and very family friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ben S. el 23 mar. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate your feedback and hope that you will choose to stay with us again should the need arise.

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Ben S. el 3 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

6/10 Aceptable

Jeremy

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
I booked 2 rooms, one was a Mountain View suite. I knew the Mountain View suite was slightly larger. I purposely booked it for me, my wife and my son because it was a little bigger room. At check-in I had forgotten it was called “Mountain View” I just told her I had booked 2 rooms a King suite and a standard King. She said all my rooms are suites. I mistakenly put my parents in the bigger room. Turns out the roof was leaking horribly in the Mountain View suite and the carpet was soaked. They also realized about 1:00-2:00am that the heat didn’t work. The temp was 53° inside the room. The next morning the staff moved my parents to a different room. The hotel is old and need serious renovations. The roof was leaking all over the hotel, paint peeling off the walls. The staff was nice and friendly, but it wasn’t a great experience for us.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ben S. el 21 mar. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate your feedback and apologize that we did not live up to your expectations and Hilton standards during your stay. Due to the recent extreme snowstorm, we did experience some challenges.

8/10 Bueno

Haile

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The outside seemed a bit dated. But the inside was very nice and clean. Great staff. The bar and 14ers restaurant were both really nice!
Se hospedó 1 noche en marzo de 2024
Respuesta de Ben S. el 21 mar. 2024
Thank you for taking the time to fill out this survey regarding your recent stay with our hotel. We appreciate your business and hope that you will choose us again should the need arise.

10/10 Excelente

Michelle

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was clean and very spacious. The breakfast was amazing and the hotel staff were excellent. Our check-in process was seamless and the clerk was friendly and quite efficient.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ben S. el 19 mar. 2024
Thank you for taking the time to fill out this survey regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose to stay with us again should the need arise.

8/10 Bueno

Stuart

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en marzo de 2024
Respuesta de Ben S. el 20 mar. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Darren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Breakfast
Respuesta de Ben S. el 19 mar. 2024
Thank you for taking the time to fill out this survey regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose to stay with us again should the need arise.

10/10 Excelente

Walter

Se hospedó 3 noches en marzo de 2024
Respuesta de Ben S. el 19 mar. 2024
Thank you for taking the time to fill out this survey regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose to stay with us again should the need arise.

10/10 Excelente

Douglas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Ben S. el 16 mar. 2024
Thank you for taking the time to fill out this survey. We appreciate your business and hope that you will choose us again should the need arise.

10/10 Excelente

Barbie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only thing I would change is to have coffee available downstairs 24/7. Everything else was great 💯
Se hospedó 4 noches en marzo de 2024
Respuesta de Ben S. el 15 mar. 2024
Thank you for taking the time to fill out this review. We appreciate your business and hope that you will choose to stay with us again should the need arise.

10/10 Excelente

Tami

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great breakfast and Mountain View - super clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Ben S. el 15 mar. 2024
Thank you for taking the time to fill out this review. We appreciate your business and hope that you will choose to stay with us again should the need arise.

10/10 Excelente

Jennifer

Se hospedó 1 noche en marzo de 2024
Respuesta de Ben S. el 3 abr. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Kristy

Se hospedó 1 noche en marzo de 2024
Respuesta de Ben S. el 15 mar. 2024
Thank you for taking the time to fill out this review. We appreciate your business and hope that you will choose to stay with us again should the need arise.

8/10 Bueno

Jerry

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Waterfall..plenty of room to dine. Great staff
Se hospedó 1 noche en febrero de 2024
Respuesta de Ben S. el 26 feb. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose to stay with us again should the need arise.

10/10 Excelente

Sonia

Se hospedó 5 noches en febrero de 2024
Respuesta de Ben S. el 20 mar. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Kimberly

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Everything
Se hospedó 1 noche en febrero de 2024
Respuesta de Ben S. el 5 feb. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate your feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Rachael

Viajó en grupo
Sherry is amazing!!! So helpful and efficient
Se hospedó 1 noche en febrero de 2024
Respuesta de Ben S. el 4 feb. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Angela

Se hospedó 1 noche en febrero de 2024
Respuesta de Ben S. el 4 feb. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Calvin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was great, happy hour was good and breakfast was on good as well. Room was clean but bed and couch were uncomfortable. Overall we enjoyed our stay though.
Se hospedó 1 noche en enero de 2024
Respuesta de Ben S. el 4 feb. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Always enjoying staying here. One of the best breakfasts for hotels in its class and comp drink tix are nice
Se hospedó 1 noche en enero de 2024
Respuesta de Ben S. el 4 feb. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

6/10 Aceptable

Grant

Se hospedó 1 noche en enero de 2024
Respuesta de Ben S. el 20 mar. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

10/10 Excelente

Bethany

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
This was a great place for a staycation. The lobby area was full with cozy sitting areas and water features. The bistro lights and water fall made us feel like we were truly on vacation. Also, fantastic omelette bar/breakfast and nightly reception. We will definitely stay here again!!
Se hospedó 1 noche en enero de 2024
Respuesta de Ben S. el 4 feb. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback and hope that you will choose us again should the need arise.

6/10 Aceptable

Jemel Marques

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
It’s an Okay property with sufficient accommodations. Needs to be renovated. Has an “old” feel.
Se hospedó 6 noches en enero de 2024
Respuesta de Ben S. el 4 feb. 2024
Thank you for taking the time to fill out the review regarding your recent stay with our hotel. We appreciate the feedback.

8/10 Bueno

JoyceAnn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I reserved a King room and I was given a queen room.
Se hospedó 1 noche en enero de 2024
Respuesta de Sherry Front Desk el 24 ene. 2024
Thank you for your feedback. We do apologize for the room move however we were sold out of King rooms on the day of your arrival.

6/10 Aceptable

Nina

Se hospedó 2 noches en enero de 2024
Respuesta de Sherry Front Desk el 24 ene. 2024
Thank you for your feedback! We hope to see you in the future!