We had high hopes for this VRBO, it hit all of our checklist needs for our trip to Colorado Springs before Thanksgiving. The house is in a great location and was very spacious. We had an easy drive to all of our daily excursions, but we experienced two main issues with our stay. When we arrived at the house after a 7 hour drive, we were unable to enter the home. I called the contact numbers and sent messages via the VRBO app but received no response until I called VRBO customer service directly. We ended up having to wait an additional 45 minutes to an hour in our cars before we were given a door code to enter the home. The second issue was that the hot tub was left uncovered for an undetermined amount of time. It had recently snowed in Colorado Springs and the hot tub was iced over and dirty. I messaged the contact through the VRBO app, but this was not addressed until the day before we were scheduled to leave (we stayed 5 nights!). Great house, but the attention to detail and customer service were lacking.