Hi Paula, I'm very sorry your experience at our cabin was not enjoyable for you and your boyfriend. That's definitely not the experience we would have liked for you to have during your stay. I would, however, like to address some of your concerns that you experienced during your visit. Before your stay you had reached out to me and stated your vehicle was "an all wheel drive Mercedes SUV but not a 4 wheel drive", and then again in another message to our other property you had stated it was "an all wheel drive vehicle", and asked if this would be okay before booking. I explained to you that you should be fine in any AWD or 4WD vehicle, as long as it was 4WD/AWD, but we also can't guarantee anything due to weather. Had I known you had a RWD vehicle instead, my messaging would be much different, as we often have guests struggle without AWD/4WD, especially in winter. When you arrived, you brought a 2WD (RWD) vehicle, which makes going up the driveway exceedingly difficult during the winter. I apologize, I gave you a recommendation based on your statement of having the correct vehicle type that we highly recommend. Both the guest at the other cabin (with a shared driveway), as well as our cleaning lady with a AWD Honda CRV, made it up earlier the day you arrived. I would have also been happy to help when you got stuck, however I was 10 hours away, and had no option to help get you unstuck at the time. Throughout the experience I was apologetic and communicative, however I had limited options on what I could provide, and the tow truck was the best option. The driveway had also been plowed after the latest snow, just a couple days before your arrival, but was left with some ice in areas due to the warming/cooling weather cycle. Unfortunately there's no easy way to plow this off, and is one of the reasons we highly recommend AWD/4WD for such situations. The email that was sent to you with the lock code is an automated check-in instructions through VRBO, and should have given information on how to "generate" your 4 digit code based on your reservation information 3 days before your arrival. I apologize if this was not sent, or was overlooked when it was sent. You reached out to VRBO directly for this issue when you arrived, who then reached out to me. I had noticed you unable to get in and had unlocked the door manually (remotely) for you before VRBO even called me with the issue. I then reached out to you to provide the check-in instructions manually within a few minutes. We do have a firepit outside that often gets covered in snow, given that it's outside in the winter in the mountains, however we have an indoor fireplace that guests are welcome to enjoy as well during the snowy season. The decorative candles inside do often run out of batteries, as they are left on by guests, but are replaced when we can. Had I known the issue I could have provided instructions for replacement batteries during your stay.

Hi Donna, So glad you enjoyed your stay at Bear Cub Lodge. We appreciate your suggested improvements. There is a full length mirror behind the master bedroom closet door as well as a small portable make-up mirror under the sink in the MBR bath. As guest safety is a priority for us, we have installed anti slip pads in the MBR shower. Thanks again for your suggestions and we hope you'll stay with us again.