2/10
Booked the A-Frame rental in Colorado Springs and they cancelled our booking HOURS prior to check-in. I had already paid, filled out pre check-in forms, provided all guest info, received a day-of check-in text then received a message and call from Kaitlyn letting me know that a “major problem” had come up and the property was no longer available. She offered other properties but for less occupancy limits. When I stated I needed a place to accommodate 10 people (4 adults, 6 kids), she said the house I booked was for 6 people. I provided screenshots of where the listing clearly stated the occupancy was up to 10. It was extremely stressful to have to pivot and find other accommodations while waiting for her to “look for other available rentals”. I also asked what the “major problem” was and she did not say. Should she had been transparent about the reason, I would have been more understanding and forgone leaving the lowest rating possible.
Jennifer F.
Se hospedó 2 noches en junio de 2025