Dear Oliverio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Antonio,Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Sehr geehrter Herr von Der,wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im {hotel}.Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit herzlichen Grüßen,Ihr Mondial am Dom Team

Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hotel Mondial am Dom Cologne - MGallery. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels MGallery sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs.

Estimada Mercedes, muchísimas gracias por haber elegido nuestro Hotel Mondial am Dom para su visita en Colonia y por la amable valoración. Nos complace leer que le haya encantado nuestro Hotel recién reformado, la limpieza y la ubicación céntrica al lado de la catedral. Esperamos tener en breve de nuevo el placer en darle la bienvenida. Un saludo cordial de todo el equipo del Mondial am Dom, Marvin Hilgers Guest Relation Manager

Dear Isabel, thank you very much for your visit to our Hotel Mondial am Dom Cologne and for the lovely rating. We hope to welcome you soon back. Kind regards, Marvin HIlgers Guest Relation Manager

Dear Jan-Erik, thank you very much for your visit at our Hotel Mondial am Dom Cologne. We regret that you were disturbed by the renovations and would like to sincerely apologize for any inconvenience caused by this works. Our team try their best to create as les noise as possible to not disturb the stay of our guests. We have almost completed our renovation work. By the beginning of the month, we were still renovating our front desk area to build the new mobile check-in points so we could provide an even more personalized and welcoming service. The restaurant as well as the rooms we did not complete until the beginning of June. We hope to welcome you in future back, to have the opportunity to correct the impressions you have taken. Kind regards, Marvin Hilgers Guest Relation Manager

Estimada Catalina, muchisimas gracias por su visita a nuestro Hotel Mondial am Dom Cologne. Nos complace leer, que usted haya pasado una feliz estancia y han sido muy satisfecho. Esperamos darle pronto la bienvendida de nuevo. Atentamente, Marvin Hilgers Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on expedia. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear guest, Thank you for staying with us recently and for posting this wonderful comment on hotels.com. I am delighted to learn that you had an enjoyable stay and appreciated our friendly service. We are looking forward to the pleasure of welcoming you again to Mondial am Dom Cologne in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Lieber Florian,Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Andrea Joy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear roxanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Ninon,Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Heather,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Liebe Hannelore,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir hoffen, dass Ihnen der Aufenthalt bei uns gefallen und wir Sie bald wieder bei uns begrüßen dürfen.Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Agustin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sheryl Dawn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Lieber Franz,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Hugh,Thank you for the you review of our hotel! We hope that you enjoyed your stay and hope to see you again very soon.SincerelyHans Schultheis

Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Jorgen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sarju,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Faezeh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Sibel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Pedro,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Annalise,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the inconsistency between your Expedia reservation and our hotel system. We understand that this resulted in an unsuitable room allocation for your family, and we deeply regret any discomfort caused.Regarding the parking, we apologize for any inconveniences caused by the limited availability and the associated cost. We appreciate your feedback regarding the pricing of our desserts in the hotel restaurant and will take it into account for future improvements.On a positive note, we are glad to hear that you found our interior nice and our staff friendly. It is also a pleasure to know that you appreciated the quality of our linens, including the down comforter and bathroom towels.We value your feedback and will certainly consider it as we strive to enhance our services. Should you decide to visit Köln again, we would be honored to have the opportunity to provide you with a more enjoyable stay.Best regardsHans SchultheisGuest Relation & Quality Manager

Lieber Johannes,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Ian,Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Pichamol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Varun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Liebe Andrea,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenHans SchultheisGuest Relation & Quality Manager

Dear Ka Wai,Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Concerning the premium wifi, indeed it is a partner of our Hotel, our Guests are able to book this option and are connected with our Hotel Wifi, there is, as you mentioned a charge, which is to be paid with the provider.Ka Wai, thank you very much for your feedback, we hope to see you again very soon.SincerelyHans SchultheisGuest Relation & Quality Manager

Dear Hyun Ho,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hans SchultheisGuest Relation & Quality Manager

Dear Wesley,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hans SchultheisGuest Relation & Quality Manager

Dear Joanne,thank you so much for your kind words! We are thrilled to hear that you had an absolutely stellar experience during your stay with us. It's always a delight to know that our guests have enjoyed their time at our hotel.We truly appreciate your praise and can't wait to welcome you back on your next visit. Your positive feedback inspires us to continue delivering top-notch service.Thank you for your kind words, and we look forward to hosting you again soon at Hotel Mondial am Dom Cologne!Best regards,Alexandra RiedingerSales Manager

Dear Guest,thank you for taking the time to share your feedback about your recent stay at Hotel Mondial am Dom Cologne. We sincerely apologize for any inconvenience you experienced during your visit.We regret to hear that the loud music from the hotel's piped music in the corridor outside your room affected your sleep on both nights. We understand the importance of a restful night, and we apologize for any frustration this may have caused. Please be assured that we have taken note of your concerns, and we will work on finding a solution to prevent this issue from reoccurring in the future.We also apologize for the inconvenience regarding the wine bar being closed over the weekend. Your feedback is valuable to us, and we will review our operational procedures to ensure that our guests are well-informed about any changes in services.Regarding the cash-only payments in the restaurant due to updating the IT system, we apologize for any inconvenience this may have caused. We appreciate your understanding during this transition period, and we are working to resolve this issue promptly to provide more convenient payment options for our guests.We genuinely appreciate your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with the exceptional service that our guests usually enjoy.If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly at [hotel contact information]. We value your feedback and look forward to the opportunity to welcome you back in the future.Warm regards,Alexandra RiedingerSales Manager

Dear Mark,Thank you for taking the time to share your feedback on your recent stay at Hotel Mondial am Dom Cologne. We appreciate your input, and we're delighted to hear that your overall experience was positive.We understand that you rated us 6 out of 10, and we would love to learn more about your specific thoughts and suggestions for improvement. Your insights are valuable to us as we continuously strive to enhance our guests' experiences.If there were any aspects of your stay that fell short of your expectations, please feel free to provide more details. Your constructive criticism will assist us in addressing any areas that may require attention.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Thank you once again for choosing Hotel Mondial am Dom Cologne.Best regards,Alexandra RiedingerSales Manager