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Opiniones sobre TownePlace Suites by Marriott College Park

2.5 out of 5
TownePlace Suites by Marriott College Park
9620 Baltimore Ave, College Park, MD

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 195 de 298 opiniones" "
Evaluación: 8 - Bueno. 63 de 298 opiniones" "
Evaluación: 6 - Aceptable. 17 de 298 opiniones" "
Evaluación: 4 - Mediocre. 10 de 298 opiniones" "
Evaluación: 2 - Terrible. 13 de 298 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Flor

Se hospedó 1 noche en abril de 2023
Respuesta de ff el 23 may. 2023
hank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

10/10 Excelente

Jean

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay for a family
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our room was clean and a nice size. Convenient parking and breakfast , great for a quick visit to the local university-
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Lionel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent studio accommodation with kitchen amenities and updated rooms. However, toilet was blocked twice and though they fixed it the first time, there wasn’t anyone available to unclog it the second time and they only had one plunger that was loaned out to a guest. This incident marred an otherwise comfortable stay.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Donna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Tons
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jude Dinesh

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good place to stay
Se hospedó 1 noche en marzo de 2024
Respuesta de xx el 1 may. 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excelente

Diane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property
Se hospedó 1 noche en abril de 2024
Respuesta de zz el 24 abr. 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

6/10 Aceptable

Dana, Old Saybrook

Viajó con su familia
No le gustó: Limpieza
Not the greatest location. Just a few miles away it is much nicer. Did not understand why parking was $23/night when it is literally just the parking lot to the side of the building. Was traveling to numerous states that week. Stayed in 3 other hotels between VA, MD and DE. Parking was either free or not more than $10. 2 of those hotels had garages. Breakfast was a mad house both mornings with people pushing and shoving to get food. Would not stay here again
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Melissa

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de tt el 18 abr. 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

6/10 Aceptable

Kimberly, Lawrenceville

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Covenient location. Available parking. Nice kitchen amenities. Breakfast is bare bone almost minimalist but it will get you by long enough to go get food elsewhere. Queen beds are really only full size. Really, really need to bring back daily housekeeping, especially in a place where all rooms have full sized kitchens. Garbage needs to be changed daily in rooms without having to ask
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Rong

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Decent price
Se hospedó 2 noches en marzo de 2024
Respuesta de YY el 4 abr. 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excelente

Jin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de BB el 4 abr. 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your comments and I will share it with our team. I appreciate your accolades in rethinks ference to our staff. I ! Q improve our product and services for our valued guests. Again, thank you and we look forward to your next visit

10/10 Excelente

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de yy el 13 mar. 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

6/10 Aceptable

douglas, Gilbert

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a room on the 2nd floor with a kitchenette. It was convenient to cook when we didn’t want to go out. Housekeeping did a great job of cleaning the room while we were out. We had the misfortune of having extremely loud guests staying in the room above us. After the 2nd night of little sleep, we notified management. They informed us those guests checked out that morning. That night we had more noisy guests above our room. Next time I’ll ask for the top floor. We returned to our room at 8PM on our last night to find neither of our room keys opened the door. Management reprogrammed our same keys which still did not work. He came up and tried his master key which also did not open the door. After 20 minutes he finally got us in the room by manually opening the door. He informed us the batteries were dying and would have someone from maintenance replace them the next morning. When maintenance arrived, his master key opened the door just fine. He said he didn’t believe it was an issue with the batteries but replaced them anyways. Not sure why the night manager didn’t try programming new keys for us. If it hadn’t been such a long day of sight seeing we would have been more understanding. We all were dog tired and just wanted to lay down. Hopefully future guests don’t have to experience what we did with noisy neighbors and issues with room keys.
Se hospedó 5 noches en marzo de 2024
Respuesta de tt el 6 mar. 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you. I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction. Our goal is to improve our product and services for our valued guests. In your case, we failed to meet those goals. Please look forward to hearing from me within the next 4 hours

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay and would DEFINITLY stay again.
Start to finish this was a top notch stay. Friendly and welcoming staff, spacious and exceptionally clean room, nice breakfast selections, and a quick drive to the XFinity Center. Highly recommend!!
Se hospedó 1 noche en febrero de 2024
Respuesta de xx el 5 feb. 2024
I appreciate your feedback and I will share it with our team. Our goal is to continually improve our product and services for our valued guests. Again, thank you and we look forward to your next visit.

8/10 Bueno

Ann

Viajó con su familia
Le gustó: Servicios
Check in was seamless. Checked in online and picked up keys at the desk. Staff was super friendly. Lobby was spacious and there was a small sitting room off the lobby. Room was clean overall tho a few spots needed to be wiped off better. Lite breakfast available. If you mind noise, try to get a room that is not at the front of the building. We would stay here again.
Se hospedó 1 noche en febrero de 2024
Respuesta de tt el 4 feb. 2024
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

8/10 Bueno

Kaitlyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel and room were clean. Was a little disappointed in the continental breakfast. I came down around 9 and a lot of things were out (no bacon or eggs).
Se hospedó 1 noche en febrero de 2024
Respuesta de TT el 4 feb. 2024
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

2/10 Terrible

Heather

Se hospedó 3 noches en enero de 2024
Respuesta de yy el 28 ene. 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your feedback and I will share it with our team. I am sorry to hear of your overall satisfaction with your stay. I apologize for any inconveniences that may have arisen during your visit. I would appreciate any further feedback that you would care to share. As you may or may not know, any category that is scored less than a 3 is considered a failure (by this survey system) and we are given a 0 for that category. These scores are very important to us because it affects many areas of our operation. Our goal is to continually improve our product and services for our valued guests. Any further information you would share is very helpful to us. Again, my apologies. I look forward to hearing from you.

8/10 Bueno

Satti

Se hospedó 1 noche en diciembre de 2023
Respuesta de vv el 23 ene. 2024
Thanks so much for your comments. It sounds like you had a lot of fun. I love reading the experiences of our guests, and yours is no exception.

6/10 Aceptable

Michelle

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I found 2 roaches in room 106..I love the hotel, it's too bad more staff can't be afforded to keep building cleaner
Se hospedó 1 noche en diciembre de 2023
Respuesta de zz el 28 ene. 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you to I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction. Our goal is to continually improve our product and services for our valued guests. In your case, we failed to meet those goals. Please look forward to hearing from me.

8/10 Bueno

ATA UR RAHIM

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed around this past Christmas weekend and had a suite booked which was amazing. Staff was great except for the night girl on the front desk (probably Saturday night) who was lazy and unprofessional. Otherwise I would give 5 stars.
Se hospedó 3 noches en diciembre de 2023
Respuesta de tt el 28 ene. 2024
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

8/10 Bueno

Beverly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the room. The shower area was awesome
Se hospedó 1 noche en diciembre de 2023
Respuesta de tt el 28 ene. 2024
Thanks so much for your comments. It sounds like you had a lot of fun. I love reading the experiences of our guests, and yours is no exception.

2/10 Terrible

Hector

No le gustó: Personal y atención
Person at desk was very rude
Respuesta de zz el 25 feb. 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit to our property. I appreciate your feedback and I will share it with our team. I am sorry to hear of your overall satisfaction with your stay. I apologize for any inconveniences that may have arisen during your visit. I would appreciate any further feedback that you would care to share. As you may or may not know, any category that is scored less than a 4 is considered a failure (by this survey system) and we are given a 0 for that category. These scores are very important to us because it affects many areas of our operation. Our goal is to continually improve our product and services for our valued guests. Any further information you would share is very helpful to us. Again, my apologies. I look forward to hearing from you

6/10 Aceptable

Irene

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed at this hotel on numerous occasions. This time around- I was very disappointed due to the noise and disturbance that I encountered. On my first night- someone/ stranger knocked on aggressively. When I attempted to yell. They ran away. I called front desk as I was very shaken and wanted to call police. However, front desk assured me that I was safe, and they had 24 hrs cameras and will look into it. I felt comfortable enough to go and sleep. Second night- there was a group of teenagers that were screaming and running up and down the hallways. Couldn't sleep again, so once again notified the front desk and they were to look into the matter. These 2 incidents really frustrated me so much. However, I will say that the front desk staff were responsive and attempted to ease my anxiety and I was given a late check-out on my departure day to rest before catching my flight that evening and this was truly appreciated. I will definitely go back again, because I love the suite accommodations that I get there.
Se hospedó 2 noches en diciembre de 2023
Respuesta de ff el 28 ene. 2024
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you. I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction. Our goal is to improve our product and services for our valued guests. In your case, we failed to meet those goals. Please look forward to hearing from me.

6/10 Aceptable

Aron

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The Netflix didn't work on tv. Also you cant connect your phone to the tv either. Wifi wasn't that fast for your personal devices.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Karen

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pet friendly Beautiful accomodations Breakfast Clean Friendly staff
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

SANKARRAMAN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent room. Excellent staff and service. The only minor problem I had was with the variety on the morning breakfast. No banana, no bread.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Francine

Se hospedó 1 noche en noviembre de 2023
Respuesta de tt el 28 ene. 2024
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

8/10 Bueno

Tuarone

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was great for my family. It had all the amenities.
Se hospedó 1 noche en octubre de 2023
Respuesta de TT el 3 nov. 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excelente

Jessymar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Near FedEx field & Metro
This has been the cleanest hotel room I have ever stayed at! The front desk clerk was curteous & helpful letting us know that the metro is about 1 mile away, green line. But it's not walking distance. About 10-15 drive and on a Saturday parking was free. Took us only about 20 min to travel to DC in the metro. The breakfast was good, wish the home fries were warmer. The waffle maker made yummy waffles & they offered many toppings (syrup, rasberry, choc chips, almonds, etc). They had yogurts, cold cereals, hot oatmeal, cow's milk, oat milk, hard boiled cage free eggs. Overall my husband and I loved it and were satisfied to head over to an Eagles game at FedEx field, only 20 min away. There are plenty of restaurants & retail stores nearby this hotel which is very convenient. I really enjoyed my stay here & totally recommend it!
Se hospedó 1 noche en octubre de 2023
Respuesta de tt el 30 oct. 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

4/10 Mediocre

Todd

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en octubre de 2023
Respuesta de gg el 31 oct. 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. apologies for the issue(s) you experienced during your visit. I will be contacting you. I would like to begin by offering my sincere gathering further information so that we may resolve this to your satisfaction.

10/10 Excelente

Shayna

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and Customer Service.
Se hospedó 1 noche en octubre de 2023
Respuesta de tt el 31 oct. 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excelente

Steven

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very clean lobby and room, friendly front desk oeesonnel
Se hospedó 1 noche en septiembre de 2023
Respuesta de ff el 30 oct. 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excelente

John, Little Rock

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great management and staff.
Se hospedó 6 noches en agosto de 2023
Respuesta de yy el 31 oct. 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Cozy Suite Away from Home
We were in town visiting our daughter at Howard University and this location will be our regular hotel whenever we visit. This was our second time at this location. We like the cozy feel in our suite and the daily free breakfast is an additional plus. The hotel is always clean and staff are very friendly.
Se hospedó 2 noches en septiembre de 2023
Respuesta de TT el 3 nov. 2023
I appreciate your feedback and I will share it with our team. Our goal is to continually improve our product and services for our valued guests. Again, thank you and we look forward to your next visit. Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team.

10/10 Excelente

Baihan

Le gustó: Limpieza, estado de la propiedad e instalaciones
It is a very nice place to stay when visiting UMD. Definitely come back some other times
Se hospedó 5 noches en agosto de 2023
Respuesta de tt el 31 oct. 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de ff el 30 oct. 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others

10/10 Excelente

Jessie

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Lionel

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I would rate it 6 stars if possible. Great value for a kitchen suite with breakfast included, and units that appear to be new / well maintained. I was also pleasantly surprised by the every other day room housekeeping service that I haven’t experienced since the pandemic. My only complaint is the lack of air conditioning (not working or broken down?) in the dining area where breakfast is served which they tried to remedy with a fan blower. Otherwise I would most certainly stay there again!
Se hospedó 6 noches en agosto de 2023

6/10 Aceptable

Kedeisha, Jamaica

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The only issue with this property lies in being roomed on the first floor because once breakfast begins at 7am, it gets pretty noisy on the floor plus the smell of foods permeate into the rooms. Other than that, this is a great on frills hotel, has a kitchen, large restroom, office area, king sized bed, a couch and a little eating table. It is like living in a nice sized studio apartment.
Se hospedó 1 noche en agosto de 2023
Respuesta de ss el 21 ago. 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team members.

10/10 Excelente

Abigail

Le gustó: Limpieza, estado de la propiedad e instalaciones
It was just what we needed.
Se hospedó 2 noches en agosto de 2023
Respuesta de tt el 21 ago. 2023
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team

10/10 Excelente

Masheba

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Wonderful Experience
Our stay was enjoyable. The front desk service was professional and pleasant. Our room was clean and spacious. We appreciated the amenities and toiletries being fully stocked. We will definitely utilize this hotel again.
Se hospedó 6 noches en agosto de 2023

10/10 Excelente

Danielle

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Marco

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great hotel, excellent customer service
Se hospedó 5 noches en julio de 2023

10/10 Excelente

Tim

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Great stay
The A/C in the lobby was broken. Didnt affect us but the counter people were hot! They had a good plan to fix it but it was around the 4th of july. Breakfast was great! All the staff was very friendly.
Se hospedó 2 noches en julio de 2023
Respuesta de tt el 30 jul. 2023
I appreciate your feedback and I will share it with our team. Our goal is to continually improve our product and services for our valued guests. Again, thank you and we look forward to your next visit

10/10 Excelente

Zhaoming

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Karthikkumar

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good location ...close to college u green line which takes us to DC in 30 mins .
Se hospedó 5 noches en julio de 2023

10/10 Excelente

Kevin

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This was an exceptional property. It was brand new and very Clean. The breakfast was really. My room has a nice design, The desk area was one of the best I've seen. .
Se hospedó 1 noche en julio de 2023
Respuesta de tt el 19 jul. 2023
Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent experience.

10/10 Excelente

Carolyn

Se hospedó 5 noches en julio de 2023

10/10 Excelente

Danielle

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very clean and hospitable!
Se hospedó 1 noche en julio de 2023
Respuesta de rr el 19 jul. 2023
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others