I am writing to you to express my disappointment with the rental property that my friends and I recently rented from Vacasa. We had high expectations for our stay, but unfortunately, we encountered several issues during our time there that made our experience far less than satisfactory.
The primary issue we faced was that the WiFi never worked, thereof also making the hot tub defunct. Despite our best efforts to get them working we were unable to do so. We spent much time and effort calling for assistance with these issues, were told that the “local team” was on the way…and that never happened.
This had a significant impact on our enjoyment of the property. The WiFi was essential for us to stay connected to work and family, as well as to enjoy any video entertainment — none of which we could do. Further, the hot tub was a major reason why we chose the property in the first place.
We understand that technical issues can happen, but we the lack of response and false information from your company in addressing the issues was unacceptable. We reported the issues immediately, but no action was taken to rectify them, and we were left to deal with the problems ourselves and a house that didn’t have the the amenities
As a result, we are requesting a full refund for the rental property. We believe that we did not receive the full value of our money due to the defective amenities, and we feel that it is only fair that we are compensated accordingly.
Please let us know how we can proceed with this matter. We would appreciate a prompt response so that we can resolve this issue as soon as possible.
Thank you for your attention to this matter.