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Opiniones sobre Americas Best Value Inn Historic Clewiston Inn

2.5 out of 5
Americas Best Value Inn Historic Clewiston Inn
108 Royal Palm Avenue, Clewiston, FL

Opiniones

6,4
Evaluación: 10 - Excelente. 168 de 774 opiniones" "
Evaluación: 8 - Bueno. 206 de 774 opiniones" "
Evaluación: 6 - Aceptable. 153 de 774 opiniones" "
Evaluación: 4 - Mediocre. 88 de 774 opiniones" "
Evaluación: 2 - Terrible. 159 de 774 opiniones" "

6,8/10

Limpieza

7,2/10

Personal y atención

5,8/10

Servicios

6,0/10

Estado de la propiedad e instalaciones

6,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sulma

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Mejor que otro
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Dainelys

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Terrible condition, needs a complete remodel
Se hospedó 1 noche en marzo de 2024
Respuesta de NEEL el 3 abr. 2024
Thank you for taking the time to provide valuable feedback about our hotel. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Please contact us to discuss your experience further.

2/10 Terrible

Yennifer karolina

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
The staff is good but the room was terrible, everything was in poor condition and everything was very dirty.
Se hospedó 1 noche en febrero de 2024
Respuesta de yogesh el 15 feb. 2024
Thank you for taking the time to share your thoughts with us. We are glad that our team made a positive impact on your stay. However, we are disheartened that we were unable to meet your expectations in other aspects of your stay with us. Our team strives to reach the highest standards of cleanliness and comfort. We will be sure to share your feedback with them to see where we may have fallen short so that this never happens again. Please visit us in the future so we can show you a much better experience.

2/10 Terrible

Dayana Garcia

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This is the worse place I've been ever ever. The full room was nasty. The whole place smells like mold. Everything is broken and really old. The whole hotel needs to have a full remodeling. The night is super expensive and they cannot even offer good customer service. A completely mess.
Se hospedó 1 noche en enero de 2024
Respuesta de yogesh el 29 ene. 2024
As the owner of the hotel, I am deeply sorry to hear that you had such a negative experience during your stay. We take the cleanliness and maintenance of our rooms very seriously, and it's clear that we fell short in meeting your expectations. We will be reviewing our cleaning and maintenance procedures to ensure that our guests have a more enjoyable stay in the future. It's also concerning to hear that you did not receive good customer service during your time with us. We strive to provide attentive and friendly service to all of our guests, and we'll be reviewing our training procedures to ensure that our staff is providing the best possible service. Thank you for bringing these issues to our attention, and we hope to have the opportunity to improve your experience should you choose to stay with us again in the future.

2/10 Terrible

Leticia

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de yogesh el 17 ene. 2024
Hello there! I'm sorry to hear that you had a negative experience. I would love to hear more about what went wrong and how I can assist in making things right. Your satisfaction is very important to me, and I am committed to resolving any issues you may have encountered. Please feel free to reach out to me with more details so that we can work on a solution together. Thank you for your feedback, and I hope to hear from you soon.

2/10 Terrible

arianne

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente atención por parte de la persona que nos recibió y procesó el check -in, pero el resto fue pésimo, se rentó habitación con dos camas queen y resultaron full y en malas condiciones , la limpieza de la habitación desastrosa, súper pequeño el baño, el sink enfrente de pa cama, el aire acondicionado no funcionaba, y pagamos habitación no smoke y parecíamos que estábamos fumando dentro de la misma, cannabis puro se inhalaba en los pasillos, por suerte solo fue una noche, y se pago como si fuera una habitación 5 estrellas. Ahí no vuelvo jamás
Se hospedó 1 noche en noviembre de 2023
Respuesta de yogesh el 8 nov. 2023
I understand that you are experiencing inconvenience and I am sorry to hear that. Please let me know how I can assist you in resolving the issue.

10/10 Excelente

José luis

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excepcional
Fueron muy amables en la recepción y muy atentos
Se hospedó 1 noche en julio de 2023
Respuesta de neel el 15 jul. 2023
thank you for taking the time out and giving us feedback we really appreciate your business and look forward to helping you out .

2/10 Terrible

luis alberto

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo fatal el personal no se diga jams regreso
Se hospedó 3 noches en abril de 2023
Respuesta de Neel el 19 abr. 2023
We are sorry for the inconvenience you experienced at our hotel this not our intention to treat any guests in a bad manner but guest also needs to respect the front desk and not talk to them like they are your servants.

2/10 Terrible

luis alberto

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es una asquerosidad de hotel no hacen limpieza adecuadamente los baños muy sucios los filtros del aire llenos de polvo la verdad no recomiendo este lugar
Respuesta de Neel el 19 abr. 2023
This a fake review

10/10 Excelente

luis alberto

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un hermoso lugar lleno de tranquilidad nunca olvidare mi estadía I LOVE CLEWISTON INN!
Se hospedó 4 noches en marzo de 2023
Respuesta de neel el 13 mar. 2023
we are glad you loved your stay we try our best to keep up the good work thankyou for really appreciating our team and our hotel

10/10 Excelente

luis alberto

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The best hotel in town! El mejor hotel de la ciudad !
Se hospedó 2 noches en febrero de 2023
Respuesta de Neel el 10 mar. 2023
We are very glad you liked our hotel please call us and let us know what more could we have improved

10/10 Excelente

luis alberto

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un lugar lleno de paz y tranquilidad I love this place !
Se hospedó 1 noche en enero de 2023

10/10 Excelente

luis alberto

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es un lugar maravilloso
Se hospedó 1 noche en enero de 2023

10/10 Excelente

luis alberto

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Un lugar mágico ,encantador!
Se hospedó 1 noche en enero de 2023

10/10 Excelente

luis alberto

Viajó con su pareja, Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones

10/10 Excelente

luis alberto

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The best experience !

10/10 Excelente

luis alberto

Se hospedó 1 noche en enero de 2023

8/10 Bueno

yusimi

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

luis alberto

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Increíblemente una experiencia única es como si el tiempo se hubiese detenido un lugar muy recomendable!
Se hospedó 1 noche en diciembre de 2022
Respuesta de neel el 23 dic. 2022
we are glad you stayed here and we love your business.

10/10 Excelente

Yamisley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien todo
Se hospedó 1 noche en noviembre de 2022
Respuesta de neel el 23 dic. 2022
Thank you for taking a moment to share your experience at America's best value inn. We are so pleased tohear you found the stay to your liking. We look forward to welcoming you back again soon.

10/10 Excelente

Yamisley ramos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien
Se hospedó 1 noche en noviembre de 2022
Respuesta de neel el 23 dic. 2022
Thank you for taking a moment to share your experience at America's best value inn. We are so pleased tohear you found the stay to your liking. We look forward to welcoming you back again soon.

2/10 Terrible

Alicia

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy sucios los cuartos
Se hospedó 1 noche en noviembre de 2021
Respuesta de Guest Relations el 23 nov. 2021
Dear Alicia, Thank you for taking a moment to reach out to us. We are sorry for any aspects of your accommodations that you found to be less than ideal, and we will be sure to pass along your feedback to our housekeeping staff. Our team is constantly improving our guest's experiences, so we hope you will allow us another opportunity to provide you with the quality stay we know we are capable of in the future.

6/10 Aceptable

Mario

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
Había un fuerte olor a alcanfor todo el pasillo del hotel
Se hospedó 3 noches en septiembre de 2020
Respuesta de Anne Poole-Front Desk Lead el 22 sept. 2020
Buenos Días Mario, Lamentamos saber que su estadía no superó las expectativas y que hubo un olor fuerte en las áreas comunes del hotel. Muchas gracias por informarnos, es muy posible que el olor sea uno de nuestros nuevos productos de limpieza. No soy positivo, pero este problema será investigado y resuelto. Si decide quedarse con nosotros nuevamente, infórmele a la recepción sobre su revisión para que pueda recibir un cupón de bebida gratis para nuestro Everglades Lounge. Una vez más Gracias por quedarse con nosotros y esperamos volver a verlos en el futuro. Anne Poole Recepción Lead @ America's Best Value Inn Historic Clewiston Inn

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2019
Respuesta de Front desk el 21 sept. 2019
Thank you for your review.

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Habitaciones Viejas y mal mantenida. baños sucios.
Se hospedó 1 noche en febrero de 2019

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en febrero de 2019

10/10 Excelente

nixon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Es un hotel agradable las habitaciones son limpias
Se hospedó 1 noche en enero de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2018

8/10 Bueno

Jefrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2018
Respuesta de Front Desk. el 30 jun. 2018
Thank you for staying with us. Thank you for your feedback, it's important.

8/10 Bueno

Milexa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

4/10 Mediocre

Donald

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property could be a GEM, but is so badly-managed it is a shame. There was no coffee the morning I left. I waited for 40 minutes. No one apologized. Look at their reviews - they have not been able to serve coffee for about a month, but yet they fail to fix it. The bed was so bad it sounded like old dried canvas each time you move. The towels are thread bare. Toiletries as advertised is two bars of soap and shampoo. The AC would ONLY cool my room down to 82, and that was ONLY in the early morning. When I went to bed it was 84. There was a bug on the sink. The water runs yellow at first. The furniture is old and dirty. Don't believe Patel's answers - look at her reviews - she apologizes it it not up to your expectations and then FIXES nothing. It is a magnificent Historical Inn with people running it who literally have NO clue how to run a hotel. When I told the Husband owner at check in "I have always wanted to stay here" - His Response "REALLY?". WOW. Oh yes - no WIFI in the rooms even though advertised. They say you can go to the lobby for WIFI.
Se hospedó 1 noche en mayo de 2024
Respuesta de NEEL el 20 may. 2024
"Dear Donald,In reading your review, it is clear we failed to meet your needs and our own standards, and for that, we are very sorry. Our team is dedicated to continually improving the guest experience, so rest assured that your feedback will guide our efforts this time around. We truly regret letting you down and hope you'll allow us to make this up to you in the future."

2/10 Terrible

Anahi

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Rafael

D
Se hospedó 4 noches en abril de 2024
Respuesta de patel el 6 may. 2024
thankyou for leaving a response!

2/10 Terrible

Mike

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Debra

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Well...the hotel is old we didn't have high expectations. They seemed to be under construction in some of the rooms. Would of been nice to know in advance. Continental breakfast is crappy. But there was a nice breakfast place across the street. The place has potential was probably really something back in the day.
Se hospedó 2 noches en abril de 2024
Respuesta de Neel el 3 may. 2024
We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and we'll be sure to discuss all of your comments internally so that improvements can be made where necessary. Thank you, and we hope you will consider giving us another chance soon.

8/10 Bueno

Mike

Se hospedó 4 noches en abril de 2024

6/10 Aceptable

Joe

Le gustó: Limpieza, personal y atención
The property still needs work.
Se hospedó 1 noche en abril de 2024
Respuesta de NEEL el 29 abr. 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at our hotel. We take your comments seriously and we assure you that we will take all necessary steps to address the issues you have raised.We appreciate your feedback regarding the ongoing renovations at our hotel. We understand that the property still needs work and we are committed to completing the renovations as soon as possible to provide a better experience for our guests.Please note that we have taken note of your comments regarding the cleanliness of the hotel and we will ensure that all areas are thoroughly cleaned and maintained to a high standard.We hope that you will consider staying with us again in the future and give us the opportunity to provide you with a more pleasant and comfortable stay.

2/10 Terrible

Mitzi

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I asked to see the room prior to getting a key. When I said I'd rather not stay, it was explained it was to late to cancel for a refund. Halls dirty and dark, ice machine STILL not repaired, no lounge as advertised, NO INTERNET as advertised, room not clean, pillows and under covers yellow, stained. TV did not work. Even when Expedia contacted the desk to request a refund, they refused. This should not be on the Expedia hotel list, it is not the typical hotel usually represented. FILTHY is not strong enough.
Se hospedó 1 noche en abril de 2024
Respuesta de Neel el 23 abr. 2024
Hello Mitzi, I remember checking you and tending to you needs let me start with I have personally made sure all your needs were met! Yes when we checked you in the room we gave, the internet was not working because of the power outage and no you didn’t immediately came back to the desk requesting a refund it was approx two hours later and as we have clearly stated our policy about cancellation, and to resolve your problem while you were staying we gave you free upgraded room which was two bedroom apartment with working tv, ac, internet, clean sheets and towels and I moved you there after showing your husband the room and he agreed that this was an amazing place, I am sorry for the inconvenience that was caused by the change of rooms! But please always post the whole story mind this that this is a historic place so not everything will be new and we are trying our best to make sure all of your need were met and it definitely was by the 4 hour of you checking in which you were not at the property for two hours! So I hope you have a good day and will stop trying to destroy small businesses after getting a 100 dollar room when other hotels in the area are for 300 per night I hope you understand

6/10 Aceptable

Brooks

Se hospedó 4 noches en abril de 2024

2/10 Terrible

Mike

Se hospedó 4 noches en abril de 2024

2/10 Terrible

Nesha

Viajó con su pareja, Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s was Roaches and No Air conditioning and smoke everywhere but it’s supposed to be a non smoking place and a very weird smell
Se hospedó 1 noche en abril de 2024
Respuesta de Neel el 21 abr. 2024
Dear Nesha,Our team upholds high standards when preparing our rooms for guests. However, we apologize that pests and odors were a cause for concern. Our pest control provider will be notified, and they will review our property for any evidence of pests. We appreciate you sharing your feedback, as our team will use this to improve the guest experience. Safe travels, and we look forward to impressing you even more during a future stay with us.

2/10 Terrible

Daksha

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Worst place as a hotel.
Se hospedó 2 noches en abril de 2024
Respuesta de NEEL el 16 abr. 2024
Dear Daksha,I'm sorry to hear that your experience at our hotel was not up to your expectations. As the owner, I take guest feedback seriously and would appreciate the opportunity to learn more about your stay. If you could provide more specific details about what went wrong, I would be happy to address any issues and work towards improving our services for future guests.Thank you for your feedback.

2/10 Terrible

Anna maria

Viajó con su pareja
The best part was the historical. The rest was horrible the milk was sour cleanliness to be desired
Se hospedó 2 noches en abril de 2024
Respuesta de NEEL el 16 abr. 2024
No matching results, press enter to execute your custom prompt 1 out of 5 by Anna maria on Expedia Posted Apr 15, 2024 The best part was the historical. The rest was horrible the milk was sour cleanliness to be desired reply to this review as ownerThank you for letting me know about your experience, Anna Maria. I'm sorry to hear that the cleanliness of the place was not up to your standards and that you experienced sour milk. I hope that the staff was able to address these issues to your satisfaction during your stay. It's great to hear that you enjoyed the historical aspects of the location. If there's anything else I can do to assist you, please let me know.Dear Anna Maria,Thank you for leaving your feedback about your recent stay at our property. We're sorry to hear that you experienced issues with the milk and the cleanliness of the place. We take these concerns very seriously and will work with our staff to ensure that these issues are addressed and do not happen again in the future. We're glad to hear that you enjoyed the historical aspects of the location, and we hope that you will consider staying with us again in the future. If there's anything else we can do to assist you, please let us know. Best regards

8/10 Bueno

Mike

Se hospedó 4 noches en abril de 2024
Respuesta de Neel el 3 may. 2024
Thankyou for taking the time to leave a beautiful review!!! We appreciate your business!!

2/10 Terrible

Ashleigh

Se hospedó 4 noches en abril de 2024
Respuesta de NEEL el 29 abr. 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at our hotel. We take your comments seriously and we assure you that we will take all necessary steps to address the issues you have raised, We hope that you will consider staying with us again in the future and allow us to provide you with a more pleasant and comfortable stay.

4/10 Mediocre

Monique

No le gustó: Limpieza, estado de la propiedad e instalaciones
Not well kept.
Se hospedó 2 noches en abril de 2024
Respuesta de NEEL el 6 abr. 2024
No matching results, press enter to execute your custom prompt 2 out of 5 by Monique on Expedia Posted Apr 5, 2024 Not well kept. reply to this review as ownerDear Monique,We're sorry to hear that your experience with us wasn't up to your expectations. We take pride in providing a clean and well-maintained environment for our guests, so we apologize for any shortcomings you encountered during your stay.We would appreciate any specific feedback you could provide to help us improve our services. Our team is committed to addressing any issues and ensuring that all our guests have a comfortable and enjoyable stay.Thank you for taking the time to share your feedback. We hope to have the opportunity to better serve you in the future.Sincerely,

2/10 Terrible

jason

Se hospedó 2 noches en marzo de 2024
Respuesta de NEEL el 19 abr. 2024
We're sorry to hear that you had a negative experience with our hotel. We take all feedback seriously and strive to improve our offerings based on customer feedback. Could you please provide us with more information about your experience so we can investigate the issue and take appropriate action? We are committed to providing the best possible experience for our customers and we would like to make things right for you. Thank you for taking the time to share your feedback with us.Best regards,

8/10 Bueno

Mike

Se hospedó 2 noches en marzo de 2024
Respuesta de NEEL el 19 abr. 2024
Thank you for taking the time to leave a review of our hotel. We are pleased to hear that your stay was enjoyable and that you found our accommodations to be comfortable.We appreciate your positive feedback and will continue to strive to provide excellent service to all of our guests. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know.Thank you again for choosing our hotel as your home away from home and for sharing your experience with us. We look forward to welcoming you back soon.Best regards,

2/10 Terrible

Ashley

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The toilet would not flush and the shower would not drain. There was a noisy party going on in the lobby. Overall terrible experience, I would not recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de NEEL el 1 abr. 2024
We apologize for the inconvenience you experienced during your recent stay with us. We take all feedback seriously and will do our best to address the issues you mentioned. Our maintenance team has been notified and will be working to fix the toilet and shower as soon as possible. We also apologize for the disturbance caused by the party in the lobby and will take steps to ensure that noise levels are kept within acceptable limits.We appreciate your feedback and hope that you will give us another opportunity to provide you with a better experience in the future.

6/10 Aceptable

Belkis

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Need to be remodeled, everything is too old
Se hospedó 1 noche en marzo de 2024
Respuesta de neel el 19 mar. 2024
hello, we value your opinion but this is a historic building, which means that it may require special considerations when it comes to remodeling. However, we understand that you feel the building is outdated and we appreciate your input. We will certainly consider your comments as we work to improve the space and make it as comfortable and modern as possible while still maintaining its historic charm.