Dear Guest,I sincerely apologize for the disappointing experience you had during your stay with us. It is disheartening to learn that your check-in process was prolonged, and the service provided did not meet your expectations. I understand the frustration you encountered while requesting a bed for your child, especially after confirming it via email.I deeply regret the inconvenience caused by the confusion and delay in delivering the bed to your room. It was our responsibility to ensure your child's comfort and rest, and we failed to deliver on that promise. Moreover, the lack of follow-up and communication from our staff is completely unacceptable, and I assure you that this will be addressed internally to prevent such incidents from occurring in the future.We take pride in offering exceptional service to our guests, and it is evident that we fell short during your stay. Please know that we are genuinely sorry for this lapse, and we will take all necessary measures to rectify the situation.As a gesture of our apology and to demonstrate our commitment to making things right, we would like to extend an invitation for you and your family to return to our hotel. I encourage you to contact us directly for your future booking, and we will be more than happy to provide you with a compensation discount on your next stay.Once again, I apologize for the inconvenience and thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve our services, and we genuinely hope to have the opportunity to make amends during your next visit.Best regards,Nicolas SclavoHotel Operations ManagerExcellence Group