When calling to cancel our stay, Darla stated that she would give us 10% off the bill. When asked about the difference, she said 'oh I only meant the balance'. Upon arriving, there were fallen shelves on floor in bedroom, which we cleaned up . Washing machine was broken when arrived, fixed only to have her dog pee on the carpet and pillow on the floor. Was cleaned up by a paper towel. Washing machine broke after a week on 7/30, she said it would be fixed on 8/9. When asked her comment was, 'I have invested an extremely large amount of money into the repair of this machine already and I am going to work with the company I have selected.' My comment 'to wait a week and 1/2 is ridiculous. Also we have spent a lot of money to be here with the expectation that there would be a WORKING washing machine, a clean cottage and drinking water. This is our vacation which has been interrupted with nonsense. Which obviously you don't care about at all'. The cleat fell broke off the dock and was not repaired. There is mold in shower. The camp fell off it's foundation and floor is slanted so much that the sliding door in the living room can't be opened. We had to buy our own water which was not mentioned in the add. The water dispenser button sticks which she knows about. Spider webs on ceiling all over the camp which was noticed on our arrival. Ice cube trays filthy on bottom. When texting about the conditions, Darla's comment 'The fan is unserviceable in bedroom but there was an air conditioner. The bed was not to your liking even though there was another adult bedroom with a firmer mattress and air conditioner.' (The firmer mattress that she is referring to in my text, was a mattress with a date of 6/8/98 with 2 egg shell foam mats on it.).' There was not ONE solid surface where we could put our 'stuff' as there was chachki stuff all over the place.
Her used toothbrushes and toothpaste were in the bathroom, including her clothes and miscellaneous junk. The cottage has extremely low ceilings.
This is absolutely no way for a rental property to be. We rented the place for a month to celebrate my 70th birthday. We could only stand it for less than 3 weeks, due to the mold, mothball and mildew smell of the place. When asked to receive a partial refund, her comment was NO.
I am sending a copy of this letter to the Village of Clayton, NY as it is unhealthy.