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Opiniones sobre Plaza Chorley, Sure Hotel Collection by Best Western

2.5 out of 5
Plaza Chorley, Sure Hotel Collection by Best Western
BOLTON ROAD, Chorley, England

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 32 de 85 opiniones" "
Evaluación: 8 - Bueno. 32 de 85 opiniones" "
Evaluación: 6 - Aceptable. 9 de 85 opiniones" "
Evaluación: 4 - Mediocre. 8 de 85 opiniones" "
Evaluación: 2 - Terrible. 4 de 85 opiniones" "

8,2/10

Limpieza

8,6/10

Personal y atención

7,4/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Iain

Le gustó: Limpieza, personal y atención, servicios
It's not the Ritz, but is clean, comfy and the staff were very helpful and friendly. Plenty of parking and it's quiet, being set back from the main A6. The hotel is being gradually refurbished and it does need it as the decor is very dated. You can tell that it was previously a Premier Inn. It was reasonably priced for one night. I didn’t frequent the attached pub so can't comment on food quality.
Se hospedó 1 noche en abril de 2024
Respuesta de plaza hotel team el 19 abr. 2024
Thank you for your review

10/10 Excelente

Stephen, Kirkcaldy

Se hospedó 1 noche en marzo de 2024
Respuesta de plaza hotel team el 19 abr. 2024
thank you for your review

10/10 Excelente

David

Se hospedó 1 noche en febrero de 2024
Respuesta de Monika el 25 mar. 2024
Thank you David

4/10 Mediocre

Nick

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Robert

Se hospedó 1 noche en diciembre de 2023
Respuesta de plaza hotel el 9 feb. 2024
thank you for your review

8/10 Bueno

Larry

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Room itself was lovely. Uninformed about property renovation so unable to relax when checked in due to noise. Dust sheets all over corridors and workmen plastering and drilling etc. Room needed some tlc and door to bathroom rubbed the toilet. Money for room Vs quality gave us a bad taste after walking into a building site.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Plaza Hotel el 20 dic. 2023
Dear Larry.We are so sorry about the noise and the dust in the corridors, but yes the hotel is undergoing a slight refurb at the moment.. We do hope you will give the hotel another chance once the work has been completed.

2/10 Terrible

Kevin

No le gustó: Servicios, estado de la propiedad e instalaciones
Nightmare … No communication that they did not have proper breakfast facilities … closed Breakfast room … wrong breakfast provided… broken hot drinks machine My room was freezing … the heating was broken … on a night when it was less than -3 degrees. The whole hotel is in need of some care and attention The staff are kind … but not efficient
Se hospedó 1 noche en diciembre de 2023
Respuesta de plaza hotel el 5 dic. 2023
Dear Kevin.The breakfast you received was the same breakfast we advertise and always sell it was just in a bag. We apologise that the heating was not working during your stay this is due to the heater being turned off in your room which was checked and fixed by the staff. And the breakfast room is currently going through a refurb

8/10 Bueno

Sophia

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
great stay
overall room was great one of the single beds was not fully a bed so little hard to sleep on. room was clean but feel could be updated but had work going on in other room which caused no problems. big shout out to mike on the front desk he was amazing with our daughters as they had won a competition and treated them to hot chocs as was late when we got back! defo would stay again
Se hospedó 2 noches en noviembre de 2023
Respuesta de plaza hotel el 20 nov. 2023
Thank you Sophia for your lovely message and review, your comments will be passed onto Mike. We hope to welcome you back to the hotel in the future,

4/10 Mediocre

CRIZANTEMA

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
No
Room 19 The room was big but dated and could do with a refurbished, the bathroom was the worst chipped in the bath in multiple places mold in the tiles and surrounding areas in the bath the shower curtain was turning orange at the end of it and the shower rail was hanging out the wall, if I did not notice it and pulled the curtain across it would of fell out the wall as the wall plugs were also out the wall, the towels provided smelt really bad it had a fishy smell to them and you could smelt it as soon As you entered the room
Se hospedó 1 noche en noviembre de 2023
Respuesta de plaza el 17 nov. 2023
We apologise about the issues you faced during your stay, had any of these been brought to the attention of the team we could have found a better room and sorted the issues straight away

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
BASIC ACCOMMODATION
Oldish rooms. Needs uldated. Plugs/USB C socket needs to be near the bed. Bed was clean and fairly comfy. Bathroom was OK. Shower head needs updated. Breakfast is a shocker. Rather not offer it as a "breakfast"
Se hospedó 1 noche en noviembre de 2023
Respuesta de Plaza Hotel Chorley el 9 nov. 2023
thank you for your review, the breakfast is advertised as basic continental this is due to the hotel not having the facilities required to offer a better option but as the hotel is currently undergoing drastic changes and a refurb we hope you will return for a better offering in the future

10/10 Excelente

Keith

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It did exactly what it said on the tin. Lovely hotel with everything that we required. Clean and well presented. Thank you for two very restful nights.we will be back.
Se hospedó 2 noches en octubre de 2023
Respuesta de plaza el 21 oct. 2023
Thank you Keith for such a lovely review

8/10 Bueno

George

Se hospedó 1 noche en octubre de 2023
Respuesta de plaza hotel el 25 oct. 2023
thank you for your review

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Back So Soon.....?
Needed to stay again in the area and having stayed here before chose to stay again. This time we knew the hotel sign wasn't lit and faded into a hidden obscure silhouette against the backdrop of a brightly lit roadside hostelry behind it, (arriving from the south at night). Plentiful parking and quiet despite being near a main road. Be advised, we noted the breakfast choice/options and brought our own food. The adjacent hostelry opens too late for breakfast, and the hotel is not allowed to serve hot food.
Se hospedó 1 noche en octubre de 2023
Respuesta de plaza el 21 oct. 2023
thank you

8/10 Bueno

Robert

Se hospedó 1 noche en octubre de 2023
Respuesta de plaza hotel el 25 oct. 2023
thank you for your review

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A Friendly Welcome
Very friendly, helpful and welcoming staff. Large comfortable room. We were so busy during our 'stay' it served us very well as somewhere to return to and sleep. Note breakfast is only continental 'grab and go', so we self catered for breakfast and enjoyed the hot drinks available in the room.
Se hospedó 3 noches en octubre de 2023
Respuesta de Plaza Reception el 10 oct. 2023
Thank you for such a lovely review, we are glad that you enjoyed your stay at the hotel.

6/10 Aceptable

sharon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Noisy if on ground floor
We stayed again this time for 2 night's.We were given a family room (even though only 2 adults) initially I was happy as didn't have to climb stairs with my limited mobility- however the window was directly opposite the pub and along with this,rowdy guests and obvious baby elephants staying directly above us it was a very sleepless stay.Hotel staff are always pleasant but as we just had to put the soor key in a box when leaving/checking out we couldn't really give feedback.
Se hospedó 2 noches en septiembre de 2023
Respuesta de plaza el 2 oct. 2023
Dear Sharon.Please accept our apology on behalf of the entire team we do hope this will not put you off returning to the hotel in the future

8/10 Bueno

Nima

Le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2023
Respuesta de plaza hotel el 26 sept. 2023
Thank you for your review

10/10 Excelente

Carlton

Se hospedó 1 noche en julio de 2023
Respuesta de plaza el 29 ago. 2023
thank you

10/10 Excelente

Janice

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff are always polite and welcoming. The rooms are clean and well presented.
Se hospedó 1 noche en agosto de 2023
Respuesta de plaza el 29 ago. 2023
thank you

8/10 Bueno

sharon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cheap and cheeful
Clean and comfortable- hairdryer in room and the reception was helpful with iron etc.Pub that does food just yards away. Up 1flt of stairs ro 1st floor so if mobility issues make hotel aware upon booking
Se hospedó 1 noche en julio de 2023
Respuesta de plaza el 21 sept. 2023
thank you

10/10 Excelente

Ian

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and convenient with great pub room
Se hospedó 1 noche en julio de 2023
Respuesta de PLAZA el 29 ago. 2023
THANK YOU

8/10 Bueno

Elizabeth

Viajó con su pareja
Free parking, very friendly service. Chip and pin machine not working, one of the lights above bathroom sink not working, extractor fan not very effective and shower although warm wasn’t the best and warm was when it was at its hottest setting. Bed was comfy, no sockets next to the bed though.
Se hospedó 1 noche en julio de 2023
Respuesta de plaza el 29 ago. 2023
thank you

8/10 Bueno

Rev. Cornelius

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good accommodation
Everything was okay apart from the breakfast, I was looking forward to more options than what I found. What I found was very basic e.g. cereals, bread and fruit juice
Se hospedó 1 noche en julio de 2023
Respuesta de plaza el 29 ago. 2023
thank you

4/10 Mediocre

Stephen

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
It was somewhere to stay
Disappointing
Se hospedó 2 noches en julio de 2023
Respuesta de plaza el 29 ago. 2023
apologies

2/10 Terrible

Lee

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Shahla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en junio de 2023

4/10 Mediocre

john

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
What a tired and old hotel which is well overdue a good refurb and lick of paint - very expensive rates with a very disappointing breakfast option which we paid extra for - we will not be staying again unless we are desperate
Se hospedó 1 noche en junio de 2023
Respuesta de PLAZA el 19 jun. 2023
WE ARE SORRY TO HEAR THAT YOU DID NOT ENJOY YOUR STAY

8/10 Bueno

BEN

Se hospedó 1 noche en junio de 2023
Respuesta de PLAZA el 19 jun. 2023
THANK YOU FOR YOUE REVIEW BEN.

10/10 Excelente

Steven

Se hospedó 1 noche en junio de 2023
Respuesta de plaza hotel el 9 jun. 2023
thank you Steven for such a fantastic review, we hope to welcome you back to the hotel in the near future.

8/10 Bueno

Calvin

Se hospedó 1 noche en junio de 2023
Respuesta de plaza hotel el 6 jun. 2023
thank you for your review we do appreciate them.

4/10 Mediocre

andrew

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
I would not stay here again, its an old Premiere inn which is about 5 years out of date very tire furniture and bathroom etc. The breakfast was a joke at £15 no hot food, bread Tesco cheap bread, and the breakfast room was like in a corridor.
Se hospedó 1 noche en mayo de 2023
Respuesta de plaza hotel el 6 jun. 2023
Dear Andrew,As we are a small hotel we simply do not have the space for a larger breakfast room. however, we are currently awaiting a refurb of our lobby to be able to offer more space for breakfast. We do not charge 15 for our breakfasts so i am confused as to this figure.

10/10 Excelente

Mohammad

Se hospedó 1 noche en mayo de 2023
Respuesta de plaza hotel el 20 may. 2023
Thank you Mohammad for your fantastic review, we look forward to welcoming you back in the future.

10/10 Excelente

Anthony

Se hospedó 1 noche en abril de 2023
Respuesta de plaza hotel el 20 may. 2023
thank you for such an amazing review

6/10 Aceptable

Miss

Le gustó: Limpieza, comodidad de la habitación
Not the best - Best Western has to offer
We picked this hotel as it had parking in case the trains were on strike. As it turned out the strike was called off so we arrived by train. Hotel is either 25 mins walk from town or a quick bus ride. The buses were very regular and cheap - especially at night so it was quite convenient. We booked a double room but when we checked in we'd been allocated a twin. The chap on reception asked if we wanted a double in stead and said there was no problem switching us - which we agreed to. Unfortunately he probably only switched us for one night as the key card didn't work the second day. It was fine though as 24hr reception so we got it changed. The room was fine - nothing spectacular. Nothing got cleaned or changed between nights and there was only one hand towel - again maybe from changing rooms. The room - they never seem to be able to put a mirror where you can sit to do your make up and the hairdryer didn't reach well to the mirror as well. The main problem was the toilet - it took about 15 mins to refill and when there are two of you coming and going at the same time it was difficult. When I asked about it - it sounded like it might be a problem hotel wide. Overall it was OK for 2 nights. I'm sure there would have been a better option if we'd known the trains were running and we didn't need parking.
Se hospedó 2 noches en marzo de 2023
Respuesta de plaza el 19 abr. 2023
thank you for your review, rooms are not cleaned daily this is correct however in the room their is an information card on the desk advising that if you want the room making up to put the card on the handle advising housekeepers to make up your room. the issue you have raised about the toilet has been addressed and staff have been given extra training on how to address this issue moving forward. Your booking actually came through to the hotel as a twin so this is an issue with the systems which is currently being looked into

10/10 Excelente

Colmb

Se hospedó 1 noche en abril de 2023
Respuesta de plaza hotel el 20 may. 2023
thank you for such a great review,

8/10 Bueno

Aftab

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022
Respuesta de plaza hotel el 20 ene. 2023
thank you for your review.

10/10 Excelente

Jonathan, Southport

10/10 Excelente

Joseph Barrie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2022
Respuesta de plaza hotel el 30 sept. 2022
Dear Joseph,thank you for your review we are glad to hear that you have enjoyed your stay with us at the plaza hotel.

8/10 Bueno

Susan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly and helpful reception staff
The receptionists were friendly and helpful. Hotel rooms basic but clean and bed was comfortable. Breakfast was very basic, would be better to have aink with bar next door to provide breakfasts.
Se hospedó 2 noches en septiembre de 2022
Respuesta de plaza hotel el 15 sept. 2022
Dear Susan.Thank you for your review, we have tried in the past to organize breakfast with the restaurant next door but to no avail.

10/10 Excelente

Tracy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room lovely and clean. Tea and coffee in room. Lovely comfy bed
Se hospedó 1 noche en agosto de 2022
Respuesta de plaza hotel el 30 ago. 2022
Thank you for such a fantastic review Tracy, we hope to welcome you back to the hotel in the future

2/10 Terrible

Dean

Viajó con su familia y niños pequeños
There was no rooms me my and children were tuned away 10 45 at night disgracefull on your part waiting for my refund if i am not reimbursed soon i will never use yous again
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bteakfast
Disappointed with the breakfast - the receptionist said it was “grab and go” and my word it was!
Se hospedó 1 noche en agosto de 2022
Respuesta de plaza hotel el 19 ago. 2022
Dear anon,Apologies that breakfast was explained incorrectly to you but we serve a full continental breakfast in our breakfast just next to reception.

4/10 Mediocre

Andrew

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2022
Respuesta de plaza el 7 ago. 2022
Dear Andrew, Sorry to hear that you did not enjoy your stay with us at the hotel, We hope you will give the hotel another chance in the future.

10/10 Excelente

JOHN, Orem

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Great property. Staff was friendly. The room was clean.
Se hospedó 1 noche en julio de 2022
Respuesta de plaza el 31 jul. 2022
Dear John. Thank you for the great review and we hope to see you again in the near future. kind regards plaza hotel

8/10 Bueno

Wayne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was lovely,everyone help full and friendly
Se hospedó 1 noche en julio de 2022
Respuesta de plaza hotel el 31 jul. 2022
Dear Wayne. Thank you for such a lovely review, your comments will be passed onto the team. Kind Regards

8/10 Bueno

Amanda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Value for money
The check in was easy, wasnt offered the option of breakfast, but there is the Yarrow next door which did a great breakfast. The room was a good size with a king size bed but not enough pillows. The room was clean, quiet with good black out curtains. Overall definitely value for money
Se hospedó 1 noche en julio de 2022
Respuesta de plaza el 24 jul. 2022
Dear Amanda. Thank you for your review, I am sorry that you where not offered breakfast we do have a continental option served in our breakfast room from 7am until 10am.

10/10 Excelente

Diane

Se hospedó 2 noches en julio de 2022
Respuesta de plaza hotel el 19 jul. 2022
Thank you Diane for such a fantastic review we are grateful for this and glad to hear that you had such a lovely stay with us

10/10 Excelente

Kari

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was amazing! Room was clean and quiet. Will return again.
Se hospedó 13 noches en julio de 2022
Respuesta de Plaza Hotel el 17 jul. 2022
Dear Kari. Thanks for the fantastic review we are all glad that you enjoyed your stay and we look forward to welcoming you back to the hotel in the future.

10/10 Excelente

OSAZUWA

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly, and helpful staff. My stay was pleasant.
Se hospedó 4 noches en mayo de 2022
Respuesta de Plaza el 10 jun. 2022
Dear Osazuwa. Thank you for the fantastic review, It was a pleasure meeting you and we look forward to your next visit. Kind Regards Mike & The Team.

6/10 Aceptable

Pam

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The water was not very hot the staff are very helpful
Se hospedó 2 noches en abril de 2022
Respuesta de reception el 18 may. 2022
Dear Pam. Thank you for your review, We apologise for the temperature of the water not being hot enough this is something we have raised with our maintenance crew and hopefully we will resolve this soon. Kind Regards Plaza Hotel