Terraza

Opiniones sobre Birchwood Inn

2.5 out of 5
Birchwood Inn
3650 Main St, Chincoteague, VA

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 81 de 247 opiniones" "
Evaluación: 8 - Bueno. 57 de 247 opiniones" "
Evaluación: 6 - Aceptable. 43 de 247 opiniones" "
Evaluación: 4 - Mediocre. 37 de 247 opiniones" "
Evaluación: 2 - Terrible. 29 de 247 opiniones" "

7,0/10

Limpieza

7,8/10

Personal y atención

6,6/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Kyril

Viajó con su familia y niños pequeños
No le gustó: Personal y atención, servicios
I had a reservation for 2 months and a problem arose that did not allow me to go on the date I had reserved, I contacted the hotel and explained what had happened and that if they could not make a refund of the money they would change the date of reservation for when they wanted, month and day of their preference and their answer was NO .. it seems stupid to me that with so much time left they could not be a little professional!
Se hospedó 1 noche en junio de 2022
Respuesta de Manager el 4 jul. 2022
Hello Kyril,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

4/10 Mediocre

Rashell

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property needs updating majority of furniture is broken
Se hospedó 2 noches en mayo de 2024

4/10 Mediocre

Audrey

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
The only thing we liked about this place was the fact that the beds were new and clean. Everything else needed updating. The room was mildewy smelling. While it was described as having a kitchenette, there was no table and chairs on which to eat. There were no utensils; usually the basics are provided. While there was nothing in the cabinets there was a sticky film. The bathroom needs an update and it would have been acceptable but the shower was meager as most of the water was coming out of the tub spout. In spite of no refunds available, we left.
Se hospedó 9 noches en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Audrey, We appreciate your feedback and are glad you enjoyed the beds. We are constantly working to improve our services and will share your comments with our team. Your input helps us to enhance guest experience. Should you have any further concerns, please don't hesitate to contact our management team for assistance.

6/10 Aceptable

Ashley

Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 10 abr. 2024
Hello Ashley, We appreciate you taking the time to share your experience with us. Please feel free to reach out to us directly with any further feedback you may have. Your input is valuable to us in our continuous efforts to improve our services.

6/10 Aceptable

M

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 4 abr. 2024
Hello M, We appreciate you choosing our hotel for your stay! Should you have any specific feedback to share, please contact us directly so we can ensure your next visit exceeds your expectations.

2/10 Terrible

Hector

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 11 abr. 2024
Hello Hector, We're sorry to hear that your stay didn't meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your time with us. We value your feedback and would appreciate the opportunity to address any issues you experienced.

4/10 Mediocre

Noah

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not very clean, but cheap place. Perfect example of get what you pay for.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 17 mar. 2024
Hello Noah,We appreciate your feedback and will use it to improve our services. If you have any more comments or suggestions, please feel free to reach out. Thank you for choosing to stay with us.

2/10 Terrible

Mik

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Avoid at all costs. Dirty, dingy, minimal upkeep, unfriendly staff the pictures are extremely misleading....
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 17 mar. 2024
Hello Mik,We are disappointed to hear about your experience at our hotel. Your feedback is valuable to us and will be shared with our team for improvement. If you have any further concerns, please reach out to our management directly.

10/10 Excelente

Christina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was nice it was clean. Check in was easy
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 29 feb. 2024
Hello Christina,We appreciate your positive comments regarding our cleanliness and easy check-in process. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

8/10 Bueno

Natalia, New York

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
loved the place, basic but very charming and quaint. i will stop by again to actually visit this little island. very responsive phone/txt service at any time.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 1 feb. 2024
Hello Natalia,Thank you for choosing our hotel! We're delighted to hear that you found our place charming and quaint. We aim to provide a unique and memorable experience for our guests. We're also glad to hear that our responsive phone and text service met your expectations. We look forward to welcoming you back for another visit to explore the island further.

8/10 Bueno

Wayne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Manager el 29 ene. 2024
Hello Wayne,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we're pleased to hear that you had a good experience. If you have any further comments or suggestions, we encourage you to reach out to us directly so we can continue to improve. We hope to welcome you back in the future.

10/10 Excelente

Lance

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff are warm and welcoming.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 8 ene. 2024
Hello Lance,Thank you for your kind words about our staff. We pride ourselves on providing a warm and welcoming atmosphere for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The cleaning lady/front desk lady was a total DELIGHT. Yes, the property is in the older site. However, it was perfect for my daughter and I and we woukf absolutely come again
Respuesta de Manager el 30 dic. 2023
Hello Nicole, Thank you for choosing to stay at our hotel and for sharing your feedback. We are delighted to hear that you found our staff to be delightful, especially our cleaning lady/front desk lady. We strive to provide excellent service to all our guests. We appreciate your understanding and positive review of our property. We would be more than happy to welcome you and your daughter back for another enjoyable stay in the future.

6/10 Aceptable

THOMAS

No le gustó: Personal y atención
cost
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 16 dic. 2023
Hello THOMAS,Thank you for sharing your feedback about the cost of our hotel. We understand that budget is an important factor for our guests, and we strive to provide competitive rates for the quality of service we offer. We appreciate your comments and will take them into consideration for future improvements.

8/10 Bueno

edwin

Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 7 dic. 2023
Hello edwin,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to us. We value your feedback and hope to welcome you back in the future.

10/10 Excelente

Bailey

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 23 dic. 2023
Hello Bailey,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We appreciate your support and hope to welcome you back in the future.

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our stay was fabulous as usual! The staff is so friendly and helpful!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 26 nov. 2023
Hello Stephanie,Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay and had a fabulous experience with our friendly and helpful staff. We truly appreciate your support and look forward to welcoming you back in the future.

8/10 Bueno

Harry

Viajó por negocios
Inexpensive
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 19 nov. 2023
Hello Harry,Dear valued guest, thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you found our prices to be affordable. We strive to provide a comfortable and budget-friendly experience for all our guests. Should you have any further comments or inquiries, please do not hesitate to reach out to our management team directly.

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Our stay was wonderful. The staff is so friendly and helpful.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 18 nov. 2023
Hello Stephanie,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that our staff was able to provide you with friendly and helpful service during your stay. We pride ourselves on delivering excellent customer service, and it's always rewarding to know when we've succeeded. We hope to have the opportunity to welcome you back in the future.

8/10 Bueno

TRACY

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Would stay here again.
We arrived around 5 pm and was surprised the office door to check in was locked. You had to call a number and we were informed that our key was in the mailbox outside the door. The room itself was very nice although slightly musty smelling. It was spacious, with new flooring, nice paint job, clean white bed linens and towel. The locate There was also a fridge, microwave, and coffee maker. I thought there was supposed to be a hair dryer but wasn’t. Luckily, you could get one from the from office. With the exception of the beds I’d have to say that the bathroom and other furniture was pretty dated. Also, the toilet bowl wasn’t cleaned. They need a new bathroom floor too. Although I had some minor complaints, the room was very comfortable as were the beds. I would definitely recommend the hotel to others and would go back myself. The location was great too.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 18 nov. 2023
Hello TRACY, I am sorry to hear that you experienced some inconveniences during your stay. We apologize for any confusion with our check-in process and appreciate your understanding. It's wonderful to know that you found the room spacious and comfortable, and that you enjoyed the amenities provided. We appreciate your feedback regarding the bathroom and furniture, our team is continuously working on improving our facilities. Thank you for recommending our hotel, we look forward to welcoming you back in the future.

10/10 Excelente

Trammell

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 5 dic. 2023
Hello Trammell,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. We strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. If you have any further comments or feedback, please feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 Bueno

Judith

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
A very nice stay
An easy overnight stay at a very reasonable price. Room was comfy and clean. Didn’t encounter any staff in person, self check in and out, but phone contact was ver efficient.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 29 oct. 2023
Hello Judith,Thank you for choosing our hotel for your overnight stay! We're glad you found our rooms comfortable and clean. We appreciate your positive feedback on our self-check-in process and efficient phone contact. We hope to welcome you back again soon!

8/10 Bueno

Susan

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like the property because it is quiet , safe but close enough to enjoy anything on the islands that you would want to do during your trip
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager el 27 oct. 2023
Hello Susan,Thank you for your positive feedback on our property! We're glad to hear that you found our location quiet, safe, and convenient for exploring the islands. We hope to welcome you back soon!

6/10 Aceptable

Cliente verificado

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, comodidad de la habitación
Great staff, rooms in very poor conditions
Pros: it is very quiet and the staff are incredibly kind, welcoming, patient, and helpful people. The mattress was good, I have lower back ache and this was firm and no issues. Cons: the rooms need a lot of work, and I mean A LOT. The first room had a window that wouldn't lock so we changed rooms. The second room had a door with a small gap at the top. It didn't hold heat well and the sheets are thin, no warmth at all. The shower head had multiple issues, struggling to properly work. The water smelled of rust. There were dead flies everywhere. Also, the first room smelled like someone definitely lived in it for a while and was a heavy smoker. I am all about saving money but there's no way I would stay there again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 11 oct. 2023
Dear Guest,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Terrible

Robert

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 1 oct. 2023
Hello Robert,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Bueno

Aaron

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The staff was friendly and flexible. My girlfriend and I arrived late at night and we had no problems getting checked in promptly. We also asked for a late checkout and had no issues. All in all, our interactions with the team were nothing but positive.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 24 sept. 2023
Hello Aaron,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Aceptable

Eileen

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 17 sept. 2023
Hello Eileen,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Aceptable

Randy

Se hospedó 5 noches en septiembre de 2023
Respuesta de Manager el 7 oct. 2023
Hello Randy, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Bueno

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 13 sept. 2023
Hello Susan,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Bueno

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Check-in was different then I remember. This time I had to make a phone call to get someone to come and check me in. We ran out of toilet paper 1st day and was told their truck never showed up. So my husband and I just when to the store and picked some up. Very quiet area
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager el 13 sept. 2023
Hello Jennifer, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excelente

Larry

Viajó con su pareja
room Smelled musty, bed was comfortalbe
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 16 sept. 2023
Hello Larry,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 Mediocre

Cassandra

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Stay elsewhere.
Kind and helpful concierge unfortunately does not outweigh the mediocrity of the property. Dont be tempted by the proximity to the fairgrounds. There are other properties at similar price points. Our room smelled of must, there was no shower curtain, rust was in abundance, and the mattress sagged splendidly. Everywhere are little notes warning you not to plug in too many things or flip channels incorrectly, otherwise the whole house of cards will tumble.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 10 sept. 2023
Hello Cassandra,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
This was such an unpleasant experience. The room smelled bad and was dirty. The few towels that were in the bathroom as well as the pillow cases were dirty. The shower was dirty. The lady at the front desk tried her best to accommodate us and was very respectful about it.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 1 sept. 2023
Dear Guest, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excelente

Candice

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was amazing and accomidating. I will definitely go there again
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 29 ago. 2023
Hi Candice,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

2/10 Terrible

Tatiana

No le gustó: Limpieza, estado de la propiedad e instalaciones
The hotel doesn’t clean smell so but
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 30 ago. 2023
Hello Tatiana, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager el 26 ago. 2023
Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Vincenzo

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Horribly disgusting
I am sad to say that this place was the worst experience I have had so far. I didn't have high expectations but the place was in a worse shape than the pictures lead to believe. The room was damp and smelled horribly. There were flies in the room with a fly catcher hanging form the light in the kitchenette (see image). Pillows were just thrown all over the bed, the bathroom had rust around. It was so bad that we left to go back home and not spend the night in there. The overall look and feel was that of walking in a neglected place. I don't know where the other reviews that gave 10/10 to this place came from but they are obviously over inflated and fake. I did not have any faith that asking for another room would have been any better in this place. So, I didn't bother to ask for one of argue with the front desk. I am sorry but this place was misleading with the pictures and not fair for the price we spent. Very very sad that I spent $500+ for two rooms and could not get a refund because we had already checked in.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 26 ago. 2023
Hello Vincenzo, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excelente

Tom

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was good and clean
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 15 ago. 2023
Hi Tom,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excelente

Cordell

Viajó con su familia
Location of property near bay
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager el 12 ago. 2023
Hi Cordell,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

8/10 Bueno

Consuelo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager el 12 ago. 2023
Hello Consuelo,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Bueno

Christine Hodgins

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Clean and quiet when the carnival isn't open. Great morning walks next to the bay. They have a small continental breakfast. a big parking lot if you have a boat, outside pavilions, a fish station and an outdoor pool. This was our second stay here and both times we got the room with a small kitchen.
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager el 9 ago. 2023
Hello Christine Hodgins,Thank you for taking the time to share. We appreciate your feedback regarding our parking and also our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

Michelle

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
I was charged for a room with two queen beds and got two full beds. The room was beyond dirty. The towels had brown spots. The bathroom floor was so dirty I went out and bought towels to lay on the floor. The bathroom sink had hairs in it from where someone shaved in it and it wasn't cleaned. We left on Saturday and we're unable to find the manager to inform them of the departure so nooneu was given back to us. There was supposed to be a continental breakfast from 8-10 I was told it might be 8:15 or 8:30 because the manager had a hard time getting up. Finally the room next to our which was only separated by a door played loud music from 11pm to 3am and no one stopped it.I would not recommend this place to anyone!
Respuesta de Manager el 10 ago. 2023
Hello Michelle, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excelente

Ayesha

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 7 ago. 2023
Hello Ayesha,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very Happy with my Stay.
Se hospedó 2 noches en julio de 2023
Respuesta de Manager el 6 ago. 2023
Hello Mark,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Please do come see us again.

8/10 Bueno

Angela

Le gustó: Limpieza, personal y atención, servicios
Pony swim week made easy🤗
Se hospedó 2 noches en julio de 2023
Respuesta de Manager el 5 ago. 2023
Hi Angela,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Friendly staff as previous reviews said. Room in desperate need of revamp especially kitchenette and bathroom. Although the floor could do with a deep clean especially into the corners, the sheets and towels were clean. The fly swot provided was very much used but think that’s a island wide issue… Oh and no battery in the smoke alarm, but I totally forgot to let them know about that when I checked out.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 5 ago. 2023
Hello Guest, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excelente

Sally

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager el 26 ago. 2023
Hello Sally,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

2/10 Terrible

Mrs. Drew

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Room was disgustingly dirty. Mold in the shower and sink. Dead bugs all over the room
Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 3 ago. 2023
Hello Mrs. Drew, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Mediocre

Matt

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff at the front desk were very friendly and welcoming. The property is central and convenient. My room was shabby though, I don’t mind worn and well-loved but it was not well maintained. There was a finished roll of toilet paper in the holder, there were no bath towels and the floor was very dirty. There were quite a few flies in the room, 5 or 6 at any given time, they did provide a fly swatter but should invest in a permanent solution. There were swatted flies left uncleaned around the room and it made everything feel unhygienic. For the price I paid it was very disappointing.
Se hospedó 2 noches en julio de 2023
Respuesta de Manager el 3 ago. 2023
Hello Matt, Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our room condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Melody

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pony
Great price, with friendly and accommodating staff. Thank you, Angel for your help and getting us checked in, as well as your expedient service in getting our room ready. Convenient location!:)
Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 30 jul. 2023
Hello Melody,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and comments about our location. We hope to see you again in the future.