Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 121 de 1000 opiniones" "
10 - Excelente
121
Evaluación: 8 - Bueno. 112 de 1000 opiniones" "
8 - Bueno
112
Evaluación: 6 - Aceptable. 145 de 1000 opiniones" "
6 - Aceptable
145
Evaluación: 4 - Mediocre. 209 de 1000 opiniones" "
4 - Mediocre
209
Evaluación: 2 - Terrible. 413 de 1000 opiniones" "
2 - Terrible
413
4,6/10
Limpieza
6,0/10
Personal y atención
4,8/10
Servicios
4,2/10
Estado de la propiedad e instalaciones
5,8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Anayely
15 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo bien
Anayely
Se hospedó 1 noche en agosto de 2023
Respuesta de Dany el 16 ago. 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!
2/10 Terrible
Cliente verificado
Viajó por negocios, Viajó con su familia
18 ago. 2021
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy sucio both beds has a lot of bedbugs
Cliente verificado
Se hospedó 1 noche en agosto de 2021
2/10 Terrible
EVARISTO
Viajó con su familia
24 abr. 2021
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
EVARISTO
Se hospedó 1 noche en abril de 2021
2/10 Terrible
Marcos
Viajó por negocios
21 mar. 2021
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Malisima
Malisimo.soño.dure 30 min adentro.olor a marrihuana sogarro sucio..sin censor de humo....malisima estancia.no es Hoteles.com ...a quien le debo hacer ina queja formal a Hoteles.com o al establecimiento?..quiero mi dinera de buelta.tengo la foto para que se haga una investigacion formal.
Marcos
Se hospedó 1 noche en marzo de 2021
2/10 Terrible
Delmy
Viajó con su familia
19 ago. 2020
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Este hotel esta en construccion y no te dicen las fotos que muestran son otras muy sucio por fuera reserve no fumadores. Y olr a sigarrol os colchones de la cama muy sucio la vefdad no me gusto se mira muy mal el lugar ypor dentro de los cuartos igual me quede alli por que no tenia otra obcion yo lo reporte con el hotel y con hoteles.com no lo vuelvo a recomendar mucho guele a mariguana .
Delmy
Se hospedó 1 noche en agosto de 2020
2/10 Terrible
Cliente verificado
Viajó con su familia
26 may. 2019
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy deteriorado el hotel la silla del escritorio una pata por caerse no me gusto nada
Cliente verificado
Se hospedó 2 noches en mayo de 2019
4/10 Mediocre
Cliente verificado
Viajó con su familia
8 feb. 2019
No le gustó: Servicios, estado de la propiedad e instalaciones
El hotel necesita muchas reparaciones,no sirvió el volumen de la TV, olía a humedad, la llave de la puerta no abría,no había estacionamiento.
Cliente verificado
Se hospedó 1 noche en febrero de 2019
8/10 Bueno
Mariano
27 nov. 2017
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Agradecimiento
Estuvo muy bien todo gracias hasta el desayuno estuvo rico
Mariano
Se hospedó 1 noche en noviembre de 2017
Thank you very much sir for your comment. All our service and effort are for the guest; we feel successful when you are satisfied. Your happiness is our motivation.
10/10 Excelente
M de Lourdes
19 ago. 2016
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
M de Lourdes
10/10 Excelente
Kevin
13 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very concerned about my happiness
Kevin
Se hospedó 1 noche en mayo de 2024
Respuesta de Farhan el 13 may. 2024
Hi Kevin, thank you for highlighting the efforts of our staff! At the University Inn, we work very hard to make sure each guest has a great experience, and I’m glad our staff was able to the same for you.
4/10 Mediocre
Maeyana
Viajó por negocios, Viajó con su familia
13 abr. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
So dirty
Maeyana
Se hospedó 3 noches en abril de 2024
Respuesta de Farhan el 15 abr. 2024
Hi Maeyana, I am sorry to hear this about your experience. I have shared and discussed your comment with our housekeeping staff to ensure our standards are maintained going forward.
10/10 Excelente
Arin
16 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff here is amazing!!! Everyone is super welcoming and friendly. It can get a little loud on weekends(because its super close to downtown), but the bed waa super comfortable, the rooms are spacious, and it's a great location with restaurants in walking distance. I would highly recommend.
Arin
Se hospedó 1 noche en marzo de 2024
Respuesta de Dany el 17 mar. 2024
Thank you for your feedback! We enjoy having you as a guest and we're glad you enjoy our motel! We hope to continue serving you!
4/10 Mediocre
Debra
Viajó con su familia
3 mar. 2024
No le gustó: Limpieza, servicios
Just not a great place, toilet way tooo close to wall, light flickered, bed uncomfortable.
Debra
Se hospedó 1 noche en marzo de 2024
Respuesta de Dany el 6 mar. 2024
Unfortunately, we can't do anything about the toilet but if your room is not meeting your needs please let us know at the time of your stay so we can make any changes necessary to guarantee you a good stay.We hope you will give us another chance in the future!
6/10 Aceptable
Tommie
27 feb. 2024
Tommie
Se hospedó 7 noches en febrero de 2024
Respuesta de Dany el 21 mar. 2024
Thank you for your review. Please let us know if you have any suggestions on how we could've improved your stay! We hope to see you again soon!
10/10 Excelente
Elizabeth Marie
Viajó con su pareja
27 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
receptionist was very nice
Elizabeth Marie
Se hospedó 2 noches en febrero de 2024
Respuesta de F.B. el 27 feb. 2024
Hi Elizabeth, thank you for your review. We hope to see you again!
10/10 Excelente
Lino
22 feb. 2024
Lino
Se hospedó 1 noche en febrero de 2024
Respuesta de Dany el 25 feb. 2024
Thank you for the feedback! We are glad that you enjoyed your stay with us. We hope to see you again soon!
2/10 Terrible
Gwen
Viajó con su familia y niños pequeños, Viajó por negocios
20 feb. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms smelled like bleach would not air out. There were empty alcohol bottles in the parking lot and people smoking outside of their rooms. We could not stay at this hotel and I am trying to get my refund and the hotel is charging me for the full amount I agreed to on Expedia and is not telling the truth by saying on my bank account that they are giving me a refund for amounts that were not apart of the agreed upon price. Now the hotel will not answer the phone for myself or Expedia. They say the manager will not be in for a week. It was not safe.
Gwen
Se hospedó 2 noches en febrero de 2024
Respuesta de Dany el 22 feb. 2024
I'm sorry your stay was unsatisfactory. We gladly could've moved you into a different room if the smell was overwhelming. Also, It's not permitted to smoke inside any of our rooms, but our guests are welcome to smoke outside if they please. Unfortunately, our cancellation policy states that if you fail to cancel within 48 hours of your reservation, you are subject to a charge equal to 1 night's stay; this includes if you leave after checking in. Your entire payment, minus 1 night's stay, was refunded. If you haven't received your refund within a week, call your bank. I assure you our residence is plenty safe; we never have any issues with crime or riff-raff, and our rooms are clean. I'm sorry we were not up to your personal standards but that's no reason to leave a negative review. I hope you will consider this and give us another chance in the future.
10/10 Excelente
Aaron
Viajó por negocios
10 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay
Very good price and everything was as expected.
Aaron
Se hospedó 1 noche en febrero de 2024
Respuesta de Dany el 14 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the positive feedback! We're glad you enjoyed your stay and hope to see you again soon!
10/10 Excelente
Jaded
Viajó por negocios
31 ene. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The area is pretty quiet, the front desk staff is very nice
Jaded
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
Thank you for your feedback! We're glad you enjoyed your stay and we hope to see you again soon!
2/10 Terrible
Philip
30 ene. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Philip
Se hospedó 5 noches en enero de 2024
Respuesta de Dany el 2 feb. 2024
We're sorry you did not enjoy your stay with us. Please feel free to call the office if you have any questions or concerns. We hope you will give us another chance in the future!
4/10 Mediocre
Honey
Viajó con su pareja
28 ene. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place charged me $40 for a towel and bed sheets that were already stained when I arrived. They are so rude and uncourteous. In their online profile that said "Breakfast Included" Ha! They dont even have a coffee pot in the room let alone breakfast. The floors of the room were still dirty and the place smeeled like an old Thrift store. They door had no security lock only a single lock. There was only one waste basket in the room and the furniture had grafiti and greasey unclean surfaces. I will NOT stay here again.
Honey
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
You have stayed with us many times and haven't seemed to have any issues yet. We do not advertise offering breakfast; I apologize for any misunderstandings. I assure you all of our towels are diligently checked for stains before they're folded, so it's unlikely the towels were already stained. You should've had two wastebaskets, one in the room and one in the bathroom; I apologize if one was missing. You are always welcome to request anything you might need; we will do everything we can to accommodate your request. Please feel free to call with any other concerns about your stay. I hope you will give us another chance in the future.
8/10 Bueno
Jaded
Viajó por negocios
24 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The bathtub is a good size
Jaded
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
Thank you for your review! We are very glad you enjoyed your stay and we hope to see you again soon!
10/10 Excelente
Lino
Viajó con su familia
10 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lino
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
Thank you for staying with us! We hope to see you again soon!
2/10 Terrible
Tanya
Viajó por negocios
8 ene. 2024
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No amendities, no customer service. Bathroom is outdated and well used. There was no alarm clock, extra blankets were not allowed when asked for them. It was a cold night. Woke up to gargage truck pick up at 5:30am from motel parking lot dumpster.
Tanya
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
We are sorry you didn't have a satisfactory stay with us. Unfortunately, there's nothing we can do about the garbage truck it does have to take the trash and unless there were no extra blankets available, you should've been given one at request, I'm sorry you were not accommodated with that. If you have any other concerns or suggestions, please call the office and let us know! We hope you will give us another chance in the future!
2/10 Terrible
Michael
1 ene. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
DO NOT STAY HERE
This place is a nasty, money stealing pit of dispar. DO NOT STAY HERE
Michael
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dany el 3 feb. 2024
I'm sorry your stay was unsatisfactory. Unfortunately, you were not respectful of our business. Please do not retaliate with a negative review.
2/10 Terrible
Michael
30 dic. 2023
Michael
Se hospedó 1 noche en diciembre de 2023
Respuesta de F.B. el 27 feb. 2024
Hi Michael, we apologize for any shortcomings you experienced during your stay. We are currently working on improving our property and hope you decide to stay with us in the future. Thank you!
10/10 Excelente
Maria
26 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Maria
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dany el 2 feb. 2024
We are glad you enjoyed your stay! We hope to see you again soon!
10/10 Excelente
Juan
16 dic. 2023
Juan
Se hospedó 4 noches en diciembre de 2023
Respuesta de Dany el 2 feb. 2024
Thank you for your review! We hope to see you again soon!
10/10 Excelente
Giselle
18 nov. 2023
Giselle
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dany el 2 feb. 2024
We are glad you had a satisfactory stay with us! We hope to see you again!
10/10 Excelente
Larenzo
7 nov. 2023
Le gustó: Servicios
Staff is great
Larenzo
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dany el 8 nov. 2023
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!
6/10 Aceptable
Michelle
7 nov. 2023
Le gustó: Personal y atención
Michelle
Se hospedó 3 noches en noviembre de 2023
Respuesta de Dany el 8 nov. 2023
Thank you for your feedback! Let us know if you have any suggestions on how we can improve your rating! We hope to see you again soon!
8/10 Bueno
Patrick, Santa Fe
Viajó con su familia
4 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient location in downtown Chico
Patrick
Se hospedó 2 noches en noviembre de 2023
Respuesta de Dany el 8 nov. 2023
Thank you for your feedback! We hope to see you again soon!
8/10 Bueno
Rachel
4 nov. 2023
Rachel
Se hospedó 2 noches en octubre de 2023
Respuesta de Dany el 25 nov. 2023
Thank you for your rating! We appreciate your input and are glad you enjoyed your stay! We hope to see you again soon.
10/10 Excelente
Katy
3 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Katy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dany el 4 nov. 2023
Thank you for your review! We're glad you enjoyed your stay with us and hope to see you again soon!
4/10 Mediocre
Samuel
31 oct. 2023
Samuel
Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 2 nov. 2023
We're sorry you weren't satisfied with your stay. Contact our office with any concerns about your stay with us or any suggestions you might have on how we can improve your visit next time! We hope you will give us another chance in the future.
8/10 Bueno
Rachel
Viajó con su familia
28 oct. 2023
Le gustó: Estado de la propiedad e instalaciones
It is super close to restaurants and stores in town. The facility is so clean and tidy. They also have wonderful security which ensures the safety of its guests.
Rachel
Se hospedó 2 noches en octubre de 2023
Respuesta de Dany el 29 oct. 2023
Thank you so much for your review! We are glad you enjoyed, and felt safe, staying with us. We hope to see you again soon!
10/10 Excelente
Humberto
Viajó en grupo
23 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Humberto
Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 26 oct. 2023
Thank you for your review! We're glad you enjoyed your stay with us, and we hope to see you again soon!
8/10 Bueno
Marlon
Viajó con su familia
16 oct. 2023
Location is great. Walking distance to downtown and surroundings.
Marlon
Se hospedó 2 noches en octubre de 2023
Respuesta de Dany el 18 oct. 2023
Thank you for taking the time to write a review! We are glad that you enjoyed your stay with us, and we hope to see you again soon!
6/10 Aceptable
Amelia
Viajó con su familia
16 oct. 2023
Le gustó: Personal y atención
No le gustó: Limpieza
Amelia
Se hospedó 2 noches en octubre de 2023
Respuesta de Dany el 18 oct. 2023
Thank you for your review. If you have any suggestions on what we could do to better your rating please let us know! We hope to see you again soon!
2/10 Terrible
Francisco
Viajó con su pareja, Viajó por negocios
16 oct. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Property was full of bugs, cockroaches
Francisco
Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 18 oct. 2023
We cannot control what bugs are scurrying around outside but we are very on top of spraying our rooms/motel in order to keep any unwanted little creatures out. We will look into the issue, in the meantime please feel free to contact our office with any questions or concerns.
6/10 Aceptable
Jesus
Viajó con su pareja
15 oct. 2023
Le gustó: Personal y atención
Friendly staff
Jesus
Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 18 oct. 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!
8/10 Bueno
Alexander
6 oct. 2023
Alexander
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dany el 28 oct. 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!
10/10 Excelente
Alexander
4 oct. 2023
Alexander
Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 26 oct. 2023
Thank you for your review! We're glad you were satisfied with your stay, and we hope to see you again soon!
2/10 Terrible
Chaz
Viajó por negocios, Viajó en grupo
10 sept. 2023
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Owners are extremely nice.. HOWEVER - I stayed for 3 night's.. but night one i walked to my room and a guy ran away from my door. I came up to my door and looked on the ground.. and there were blood splatters everywhere on the ground. AC unit doesnt count by the degrees.. idk how to explain that.. and to top it off.. no maid service.. and if you want new towels.. you have to turn them in yourself. Just one of the worst hotel experiences of my life tbh.. and i feel it is a duty to leave this review. Idk how i would feel if a mom and her kid came here to stay the night ir something. I was with me and another guy.. and it was not safe or satisfying. I literally took my possessions of value with me.. i didnt even leave them in the room. Its rhats bad. HOPE THEY TURN IT AROUND
Chaz
Respuesta de Dany el 13 sept. 2023
Thank you for taking the time to leave a review. You are always welcome to ask the housekeepers for new sheets or any other services you feel are needed. I assure you our establishment is very safe, we never have any issues with theft or break ins. We're sorry you were unsatisfied with your stay, if you have any concerns or suggestions on how we could better your experience, please give the office a call!
2/10 Terrible
Jermaine
10 sept. 2023
Jermaine
Se hospedó 1 noche en septiembre de 2023
Respuesta de Dany el 13 sept. 2023
Thank you for your review. We're sorry you were unsatisfied with your stay! If you have any suggestions or concerns please call our office. We hope you will give us another chance in the future!
6/10 Aceptable
Denise
Viajó con su familia
6 sept. 2023
Le gustó: Personal y atención
Denise
Se hospedó 2 noches en septiembre de 2023
Respuesta de Dany el 7 sept. 2023
Thank you for your review! If you have any suggestions on how we can improve your score please feel free to call or email the motel! We hope to see you again soon!
10/10 Excelente
Louies
Viajó con su familia
4 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Louies
Se hospedó 2 noches en septiembre de 2023
Respuesta de Dany el 6 sept. 2023
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay and we hope that you will come again soon!
10/10 Excelente
Steven
8 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gteat hotel for the price!
Steven
Se hospedó 13 noches en julio de 2023
Respuesta de Dany el 9 ago. 2023
Thank you for your review! We are glad you enjoyed your stay with us and we hope you will come again soon!
10/10 Excelente
Richard
3 ago. 2023
Richard
Se hospedó 1 noche en agosto de 2023
Respuesta de Dany el 24 ago. 2023
Thank you for taking the time to leave us a review! We are glad that you enjoyed your stay, and we hope to see you again soon!
10/10 Excelente
Steven
27 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Steven
Se hospedó 1 noche en julio de 2023
Respuesta de Dany el 28 jul. 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!