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Opiniones sobre University Inn Chico

2 out of 5
University Inn Chico
630 Main St, Chico, CA

Opiniones

4,8
Evaluación: 10 - Excelente. 121 de 1000 opiniones" "
Evaluación: 8 - Bueno. 112 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 145 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 209 de 1000 opiniones" "
Evaluación: 2 - Terrible. 413 de 1000 opiniones" "

4,6/10

Limpieza

6,0/10

Personal y atención

4,8/10

Servicios

4,2/10

Estado de la propiedad e instalaciones

5,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Anayely

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo bien
Se hospedó 1 noche en agosto de 2023
Respuesta de Dany el 16 ago. 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Cliente verificado

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy sucio both beds has a lot of bedbugs
Se hospedó 1 noche en agosto de 2021

2/10 Terrible

EVARISTO

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2021

2/10 Terrible

Marcos

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Malisima
Malisimo.soño.dure 30 min adentro.olor a marrihuana sogarro sucio..sin censor de humo....malisima estancia.no es Hoteles.com ...a quien le debo hacer ina queja formal a Hoteles.com o al establecimiento?..quiero mi dinera de buelta.tengo la foto para que se haga una investigacion formal.
Se hospedó 1 noche en marzo de 2021

2/10 Terrible

Delmy

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Este hotel esta en construccion y no te dicen las fotos que muestran son otras muy sucio por fuera reserve no fumadores. Y olr a sigarrol os colchones de la cama muy sucio la vefdad no me gusto se mira muy mal el lugar ypor dentro de los cuartos igual me quede alli por que no tenia otra obcion yo lo reporte con el hotel y con hoteles.com no lo vuelvo a recomendar mucho guele a mariguana .
Se hospedó 1 noche en agosto de 2020

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy deteriorado el hotel la silla del escritorio una pata por caerse no me gusto nada
Se hospedó 2 noches en mayo de 2019

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
El hotel necesita muchas reparaciones,no sirvió el volumen de la TV, olía a humedad, la llave de la puerta no abría,no había estacionamiento.
Se hospedó 1 noche en febrero de 2019

8/10 Bueno

Mariano

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Agradecimiento
Estuvo muy bien todo gracias hasta el desayuno estuvo rico
Se hospedó 1 noche en noviembre de 2017
Thank you very much sir for your comment. All our service and effort are for the guest; we feel successful when you are satisfied. Your happiness is our motivation.

10/10 Excelente

M de Lourdes

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very concerned about my happiness
Se hospedó 1 noche en mayo de 2024
Respuesta de Farhan el 13 may. 2024
Hi Kevin, thank you for highlighting the efforts of our staff! At the University Inn, we work very hard to make sure each guest has a great experience, and I’m glad our staff was able to the same for you.

4/10 Mediocre

Maeyana

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
So dirty
Se hospedó 3 noches en abril de 2024
Respuesta de Farhan el 15 abr. 2024
Hi Maeyana, I am sorry to hear this about your experience. I have shared and discussed your comment with our housekeeping staff to ensure our standards are maintained going forward.

10/10 Excelente

Arin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff here is amazing!!! Everyone is super welcoming and friendly. It can get a little loud on weekends(because its super close to downtown), but the bed waa super comfortable, the rooms are spacious, and it's a great location with restaurants in walking distance. I would highly recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Dany el 17 mar. 2024
Thank you for your feedback! We enjoy having you as a guest and we're glad you enjoy our motel! We hope to continue serving you!

4/10 Mediocre

Debra

Viajó con su familia
No le gustó: Limpieza, servicios
Just not a great place, toilet way tooo close to wall, light flickered, bed uncomfortable.
Se hospedó 1 noche en marzo de 2024
Respuesta de Dany el 6 mar. 2024
Unfortunately, we can't do anything about the toilet but if your room is not meeting your needs please let us know at the time of your stay so we can make any changes necessary to guarantee you a good stay.We hope you will give us another chance in the future!

6/10 Aceptable

Tommie

Se hospedó 7 noches en febrero de 2024
Respuesta de Dany el 21 mar. 2024
Thank you for your review. Please let us know if you have any suggestions on how we could've improved your stay! We hope to see you again soon!

10/10 Excelente

Elizabeth Marie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
receptionist was very nice
Se hospedó 2 noches en febrero de 2024
Respuesta de F.B. el 27 feb. 2024
Hi Elizabeth, thank you for your review. We hope to see you again!

10/10 Excelente

Lino

Se hospedó 1 noche en febrero de 2024
Respuesta de Dany el 25 feb. 2024
Thank you for the feedback! We are glad that you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Gwen

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms smelled like bleach would not air out. There were empty alcohol bottles in the parking lot and people smoking outside of their rooms. We could not stay at this hotel and I am trying to get my refund and the hotel is charging me for the full amount I agreed to on Expedia and is not telling the truth by saying on my bank account that they are giving me a refund for amounts that were not apart of the agreed upon price. Now the hotel will not answer the phone for myself or Expedia. They say the manager will not be in for a week. It was not safe.
Se hospedó 2 noches en febrero de 2024
Respuesta de Dany el 22 feb. 2024
I'm sorry your stay was unsatisfactory. We gladly could've moved you into a different room if the smell was overwhelming. Also, It's not permitted to smoke inside any of our rooms, but our guests are welcome to smoke outside if they please. Unfortunately, our cancellation policy states that if you fail to cancel within 48 hours of your reservation, you are subject to a charge equal to 1 night's stay; this includes if you leave after checking in. Your entire payment, minus 1 night's stay, was refunded. If you haven't received your refund within a week, call your bank. I assure you our residence is plenty safe; we never have any issues with crime or riff-raff, and our rooms are clean. I'm sorry we were not up to your personal standards but that's no reason to leave a negative review. I hope you will consider this and give us another chance in the future.

10/10 Excelente

Aaron

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay
Very good price and everything was as expected.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dany el 14 feb. 2024
Thank you for taking the time to leave us a review, we appreciate the positive feedback! We're glad you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Jaded

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The area is pretty quiet, the front desk staff is very nice
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
Thank you for your feedback! We're glad you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Philip

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Dany el 2 feb. 2024
We're sorry you did not enjoy your stay with us. Please feel free to call the office if you have any questions or concerns. We hope you will give us another chance in the future!

4/10 Mediocre

Honey

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place charged me $40 for a towel and bed sheets that were already stained when I arrived. They are so rude and uncourteous. In their online profile that said "Breakfast Included" Ha! They dont even have a coffee pot in the room let alone breakfast. The floors of the room were still dirty and the place smeeled like an old Thrift store. They door had no security lock only a single lock. There was only one waste basket in the room and the furniture had grafiti and greasey unclean surfaces. I will NOT stay here again.
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
You have stayed with us many times and haven't seemed to have any issues yet. We do not advertise offering breakfast; I apologize for any misunderstandings. I assure you all of our towels are diligently checked for stains before they're folded, so it's unlikely the towels were already stained. You should've had two wastebaskets, one in the room and one in the bathroom; I apologize if one was missing. You are always welcome to request anything you might need; we will do everything we can to accommodate your request. Please feel free to call with any other concerns about your stay. I hope you will give us another chance in the future.

8/10 Bueno

Jaded

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The bathtub is a good size
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
Thank you for your review! We are very glad you enjoyed your stay and we hope to see you again soon!

10/10 Excelente

Lino

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
Thank you for staying with us! We hope to see you again soon!

2/10 Terrible

Tanya

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No amendities, no customer service. Bathroom is outdated and well used. There was no alarm clock, extra blankets were not allowed when asked for them. It was a cold night. Woke up to gargage truck pick up at 5:30am from motel parking lot dumpster.
Se hospedó 1 noche en enero de 2024
Respuesta de Dany el 2 feb. 2024
We are sorry you didn't have a satisfactory stay with us. Unfortunately, there's nothing we can do about the garbage truck it does have to take the trash and unless there were no extra blankets available, you should've been given one at request, I'm sorry you were not accommodated with that. If you have any other concerns or suggestions, please call the office and let us know! We hope you will give us another chance in the future!

2/10 Terrible

Michael

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
DO NOT STAY HERE
This place is a nasty, money stealing pit of dispar. DO NOT STAY HERE
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dany el 3 feb. 2024
I'm sorry your stay was unsatisfactory. Unfortunately, you were not respectful of our business. Please do not retaliate with a negative review.

2/10 Terrible

Michael

Se hospedó 1 noche en diciembre de 2023
Respuesta de F.B. el 27 feb. 2024
Hi Michael, we apologize for any shortcomings you experienced during your stay. We are currently working on improving our property and hope you decide to stay with us in the future. Thank you!

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dany el 2 feb. 2024
We are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excelente

Juan

Se hospedó 4 noches en diciembre de 2023
Respuesta de Dany el 2 feb. 2024
Thank you for your review! We hope to see you again soon!

10/10 Excelente

Giselle

Se hospedó 1 noche en noviembre de 2023
Respuesta de Dany el 2 feb. 2024
We are glad you had a satisfactory stay with us! We hope to see you again!

10/10 Excelente

Larenzo

Le gustó: Servicios
Staff is great
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dany el 8 nov. 2023
Thank you for your review! We're glad you enjoyed your stay with us and we hope to see you again soon!

6/10 Aceptable

Michelle

Le gustó: Personal y atención
Se hospedó 3 noches en noviembre de 2023
Respuesta de Dany el 8 nov. 2023
Thank you for your feedback! Let us know if you have any suggestions on how we can improve your rating! We hope to see you again soon!

8/10 Bueno

Patrick, Santa Fe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient location in downtown Chico
Se hospedó 2 noches en noviembre de 2023
Respuesta de Dany el 8 nov. 2023
Thank you for your feedback! We hope to see you again soon!

8/10 Bueno

Rachel

Se hospedó 2 noches en octubre de 2023
Respuesta de Dany el 25 nov. 2023
Thank you for your rating! We appreciate your input and are glad you enjoyed your stay! We hope to see you again soon.

10/10 Excelente

Katy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dany el 4 nov. 2023
Thank you for your review! We're glad you enjoyed your stay with us and hope to see you again soon!

4/10 Mediocre

Samuel

Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 2 nov. 2023
We're sorry you weren't satisfied with your stay. Contact our office with any concerns about your stay with us or any suggestions you might have on how we can improve your visit next time! We hope you will give us another chance in the future.

8/10 Bueno

Rachel

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
It is super close to restaurants and stores in town. The facility is so clean and tidy. They also have wonderful security which ensures the safety of its guests.
Se hospedó 2 noches en octubre de 2023
Respuesta de Dany el 29 oct. 2023
Thank you so much for your review! We are glad you enjoyed, and felt safe, staying with us. We hope to see you again soon!

10/10 Excelente

Humberto

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 26 oct. 2023
Thank you for your review! We're glad you enjoyed your stay with us, and we hope to see you again soon!

8/10 Bueno

Marlon

Viajó con su familia
Location is great. Walking distance to downtown and surroundings.
Se hospedó 2 noches en octubre de 2023
Respuesta de Dany el 18 oct. 2023
Thank you for taking the time to write a review! We are glad that you enjoyed your stay with us, and we hope to see you again soon!

6/10 Aceptable

Amelia

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Dany el 18 oct. 2023
Thank you for your review. If you have any suggestions on what we could do to better your rating please let us know! We hope to see you again soon!

2/10 Terrible

Francisco

Viajó con su pareja, Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Property was full of bugs, cockroaches
Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 18 oct. 2023
We cannot control what bugs are scurrying around outside but we are very on top of spraying our rooms/motel in order to keep any unwanted little creatures out. We will look into the issue, in the meantime please feel free to contact our office with any questions or concerns.

6/10 Aceptable

Jesus

Viajó con su pareja
Le gustó: Personal y atención
Friendly staff
Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 18 oct. 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

8/10 Bueno

Alexander

Se hospedó 1 noche en septiembre de 2023
Respuesta de Dany el 28 oct. 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!

10/10 Excelente

Alexander

Se hospedó 1 noche en octubre de 2023
Respuesta de Dany el 26 oct. 2023
Thank you for your review! We're glad you were satisfied with your stay, and we hope to see you again soon!

2/10 Terrible

Chaz

Viajó por negocios, Viajó en grupo
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Owners are extremely nice.. HOWEVER - I stayed for 3 night's.. but night one i walked to my room and a guy ran away from my door. I came up to my door and looked on the ground.. and there were blood splatters everywhere on the ground. AC unit doesnt count by the degrees.. idk how to explain that.. and to top it off.. no maid service.. and if you want new towels.. you have to turn them in yourself. Just one of the worst hotel experiences of my life tbh.. and i feel it is a duty to leave this review. Idk how i would feel if a mom and her kid came here to stay the night ir something. I was with me and another guy.. and it was not safe or satisfying. I literally took my possessions of value with me.. i didnt even leave them in the room. Its rhats bad. HOPE THEY TURN IT AROUND
Respuesta de Dany el 13 sept. 2023
Thank you for taking the time to leave a review. You are always welcome to ask the housekeepers for new sheets or any other services you feel are needed. I assure you our establishment is very safe, we never have any issues with theft or break ins. We're sorry you were unsatisfied with your stay, if you have any concerns or suggestions on how we could better your experience, please give the office a call!

2/10 Terrible

Jermaine

Se hospedó 1 noche en septiembre de 2023
Respuesta de Dany el 13 sept. 2023
Thank you for your review. We're sorry you were unsatisfied with your stay! If you have any suggestions or concerns please call our office. We hope you will give us another chance in the future!

6/10 Aceptable

Denise

Viajó con su familia
Le gustó: Personal y atención
Se hospedó 2 noches en septiembre de 2023
Respuesta de Dany el 7 sept. 2023
Thank you for your review! If you have any suggestions on how we can improve your score please feel free to call or email the motel! We hope to see you again soon!

10/10 Excelente

Louies

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de Dany el 6 sept. 2023
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay and we hope that you will come again soon!

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gteat hotel for the price!
Se hospedó 13 noches en julio de 2023
Respuesta de Dany el 9 ago. 2023
Thank you for your review! We are glad you enjoyed your stay with us and we hope you will come again soon!

10/10 Excelente

Richard

Se hospedó 1 noche en agosto de 2023
Respuesta de Dany el 24 ago. 2023
Thank you for taking the time to leave us a review! We are glad that you enjoyed your stay, and we hope to see you again soon!

10/10 Excelente

Steven

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Dany el 28 jul. 2023
Thank you for your review! We are glad you enjoyed your stay and we hope to see you again soon!