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Opiniones sobre Best Western Heritage Inn - Chico

2.5 out of 5
Best Western Heritage Inn - Chico
25 Heritage Ln, Chico, CA

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 354 de 1004 opiniones" "
Evaluación: 8 - Bueno. 381 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 163 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 71 de 1004 opiniones" "
Evaluación: 2 - Terrible. 35 de 1004 opiniones" "

8,4/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Nelly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy limpio eso me gusto mas si me bolveria a qedar buen desayuno amables todo muy bien
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pasillos
Los pasillos estan un poco descuidados. El servicio en bueno
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Thora, Yolo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly staff and very clean hotel
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Rina

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I booked this room for my sister and brother in law. The staff was rude and amoral by charging them two stays and not reimburse them the money. They had to leave do to an emergency. This place is horrible and staff is unprofessional, we will do a complaint to the BBB.
Se hospedó 2 noches en mayo de 2024
Respuesta de AOR el 20 may. 2024
Dear Eileen Healey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at (530) 894-8600.Sincerely,Angela HowellGeneral ManagerBest Western Heritage Inn - Chico

4/10 Mediocre

Leo

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Pros: Near freeway, near shopping centers, friendly staffs and free breakfast Cons: Ripped/torned carpet inside room and carpet nails exposed (dangerous w/o shoes) Overall: 2.5 out of 5 stars
Se hospedó 1 noche en mayo de 2024
Respuesta de AR el 20 may. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Connie

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en mayo de 2024
Respuesta de Front Desk el 16 may. 2024
Thank you

8/10 Bueno

Mikael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Location is convenient for free
Se hospedó 1 noche en mayo de 2024
Respuesta de Front Desk el 15 may. 2024
Thank you

6/10 Aceptable

Carlos

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios
The staff was great place was clean. The negative feedback is that the rooms are very out dated. The wall are thin you can hear everything from other people rooms and throughout the hall. A lot of homeless hanging out in the parking lot.
Se hospedó 1 noche en mayo de 2024
Respuesta de Mariah el 6 may. 2024
I'm Sorry

10/10 Excelente

Cynthia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything
Se hospedó 2 noches en abril de 2024
Respuesta de Mariah (Front Desk Manager) el 1 may. 2024
Thank you.

8/10 Bueno

Ali

Se hospedó 3 noches en abril de 2024
Respuesta de Mariah el 15 may. 2024
Thank you

8/10 Bueno

Ali

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They need to improve in their house keeping. There was time that I did not have body wash and/or hand soap.
Se hospedó 3 noches en abril de 2024
Respuesta de Mariah (Front Desk Manager) el 1 may. 2024
Thank you.

6/10 Aceptable

Luis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Mariah (Front Desk Manager) el 23 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Aceptable

David

Se hospedó 1 noche en abril de 2024
Respuesta de Front desk el 15 may. 2024
Sorry

10/10 Excelente

Angela

Se hospedó 2 noches en abril de 2024
Respuesta de Mariah (Front Desk Manager) el 9 may. 2024
Thank you

8/10 Bueno

Kathleen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Great staff and breakfast included. Rooms clean and bed comfortable.
Se hospedó 2 noches en abril de 2024
Respuesta de Mariah (Front Desk Manager) el 8 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Aceptable

Autumn

Viajó con su familia, Viajó con mascotas
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The property was decent, check in staff was helpful and friendly. It was convenient, reasonably priced, comfy beds, and a great free breakfast. Downsides were noise at night , older building so I could hear every door close . In addition I’d suggest they have the police do a loop thru there at night or get security to patrol, the location is tucked in a corner and the parking lot seems to have a lot of activity . I can handle myself but it did make me a little uncomfortable and worried for my car.
Se hospedó 1 noche en marzo de 2024
Respuesta de Mariah (Front Desk Manager) el 4 abr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Robert

Se hospedó 2 noches en marzo de 2024
Respuesta de Mariah (Front Desk Manager) el 10 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beds seemed smaller than queen size. Really small bathrooms
Se hospedó 1 noche en marzo de 2024
Respuesta de MARIAH (FRONT DESK) el 21 mar. 2024
THANK YOU

8/10 Bueno

Gary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I have stayed here many times. It is located perfectly for getting around town. Staff has always been attentive and available. Rooms are well appointed but the bathrooms only have tub/showers. Most of this hotels competitors have walk in showers. This is always a point of contention with older guests. In my last few stays the hotel apparently has a contract with highway construction companies and a vast number of the quests are workers with many heavy duty trucks and equipment in the parking lot which can be tricky at the end of the work day and in the early morning. The breakfast room was filled to capacity with workers on their way to work. Note; the breakfast offerings were very good with nice hot and cold choices.
Se hospedó 2 noches en febrero de 2024
Respuesta de MARIAH (FRONT DESK) el 13 mar. 2024
THANK YOU

10/10 Excelente

Walter

Se hospedó 1 noche en febrero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

10/10 Excelente

Stanley, Petaluma

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had a great stay! Affordable, clean, friendly staff, and a free breakfast!
Se hospedó 1 noche en marzo de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

10/10 Excelente

Victoria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
I love how nice and kind
Se hospedó 1 noche en febrero de 2024
Respuesta de MARIAH(FRONT DESK) el 6 mar. 2024
THANK YOU

2/10 Terrible

Robert

Se hospedó 1 noche en febrero de 2024
Respuesta de MARIAH (FRONT DESK) el 21 mar. 2024
SORRY

2/10 Terrible

Danielle

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I will never in my life stay here again. The front desk was unbelievably rude. Not sure what her problem was, then she had the nerve to give me a nasty look when I walked out to get something out of my car. Good grief, if you’re that miserable just quit. I travel to Chico every week for business, and I learned my lesson at this place, to never book again. The room was filthy, blood on lamp shades, screen on window about a cm from falling off, dirty carpets, hard as rock bed. It says free WiFi, but nobody gave me access, it’s a seedy area. All night I hoped nobody broke into my car or my room. TV had 8 channels, the roof leaked, my room door had to be slammed to shut to close. I could go on and on. $110 a night is absurd!
Se hospedó 1 noche en febrero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
IM SORRY

8/10 Bueno

Barney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Travel stay
Quiet, good location. Sink faucet needs maintenance room 206.
Se hospedó 2 noches en enero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nothing to complain about. All went well
Se hospedó 1 noche en enero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

6/10 Aceptable

Ken

Se hospedó 1 noche en enero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

10/10 Excelente

Herman

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

10/10 Excelente

Arlene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

10/10 Excelente

Andrew J

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

8/10 Bueno

Robert

Se hospedó 1 noche en enero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

4/10 Mediocre

Jared

Le gustó: Personal y atención
Comfy bed
Se hospedó 1 noche en enero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
IM SORRY

8/10 Bueno

Mareijke

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
THANK YOU

8/10 Bueno

Albert

Viajó con su pareja
Nice place to stay convenient location.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Audrey

Se hospedó 1 noche en diciembre de 2023
Respuesta de MARIAH (FRONT DESK) el 6 mar. 2024
IM SORRY

4/10 Mediocre

Zack

Le gustó: Limpieza
We arrived after dark, and we were unable to find the entrance, since it was not very well lit. Check in was easy, during which I asked, what are the hours for the pool were. They let us know the pool was closed for the season, but this was not advertised on the website or the hotel posting, it’s also lost us access to the hot tub. After a long drive, my partner, and I both needed a shower, the hot water was not working which they had not let us know during check-in. Thankfully, after calling the front, they let us know that their boiler had been worked on that day, with no estimate on when it may be working again. The hot water thankfully turned back on the next day, but we had chosen this hotel because it did have a pool and a hot tub, we had considered other locations nearby that also had access to a pool, which also may have been cheaper, but we went with best Western, because we figured it was a reputable establishment. The room was very nice, the bed did hurt my back quite a bit, and the water pressure was nice once the hot water started working. The included free breakfast was decent. Overall, I do feel misled by the listing, the amenities mentioned, were all fairly underwhelming or completely unavailable.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Patricia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

marc, Shepherd

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's our go to place to stay when passing through Chico. Great staff
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Richard

Viajó por negocios
Le gustó: Limpieza, personal y atención
Not a Comfortable Hotel
Good location with great parking. Had a issue with hot water. It would be what I call a welcoming hotel, very utilitarian. It is a place to stay! Clean and quiet. The breakfast is sad, they don't an effort. I dont even understand why these typs of place pretend to care about breakfast. Also the coffee was bad.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Lizbette

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was clean but noise. The freeway is literally right outside the place. Also, the next door guest we’re having a party or something because they were screaming, laughing, and playing load music. It was reported but they continued. We weren’t able to rest the night we stayed in that place. Breakfast was good!
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Carlene

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Sherida

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A very nice hotel with a great staff!
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Stanley, Petaluma

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Rebecca

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean, great service.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Julie

Viajó con su familia
Le gustó: Personal y atención
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The ambiance is great and the staff people are very friendly and helpful.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Kathy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hard to find the entrance of the hotel.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Albert

Viajó con su pareja
Nice place good location.
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Whitney

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023