Dear ALEJANDRO,Greetings from Chiang MaiIt was our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Alejandro,It was our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Thanks for staying with us. We appreciate your feedback!

Dear Customer, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Yours sincerely, Gabriele Lombardo General Manager

Dear Customer, Thank you very much for this wonderful marks on Shangri-La Hotel, Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence is indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Yours sincerely, Gabriele Lombardo General Manager

Dear ROSSANA, Thank you very much for this wonderful marks on Shangri-La Hotel, Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Yours sincerely, Gabriele Lombardo General Manager

Dear Customer, It was our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely, Gabriele Lombardo General Manager

Dear Martin, Thank you for the review in regards to your recent stay. Appreciated your feedback and hope that you return back soon. Yours sincerely, Gabriele Lombardo General Manager

Dear Dennis, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely, Gabriele Lombardo General Manager

Dear Pedro, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely, Gabriele Lombardo General Manager

Dear Customer, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely, Gabriele Lombardo General Manager

Dear Hector, Dear Customer, It’s a pleasure to read your kind review. I am happy that our Horizon Club accommodations accorded with exclusive privileges, breakfast, cocktail hours, dedicated club team and more, made your stay memorable. My team joins me in thanking you for your generous recommendations and I look forward to welcoming you back again to our urban resort. Yours sincerely, Gabriele Lombardo General Manager

Dear Alfonso y Cris, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely,

Dear jose, Thank you very much for this wonderful full marks on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely,

Dear Olivia,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear AKIRA,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Totram,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear lain,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear JAY,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear YUSUKE,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Randall,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.Our unique free-form tropical pool amidst our lush exotic gardens and its 20 meter water slide together with a mini water park next to the kid's pool, to further strengthen our family-friendly vision and for the joy of our little (and big) ones.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Mitra,Thank you for taking the time to write this review related to your recent stay with us. I am very delighted to learn that you had an overall enjoyable staying experience in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence, are indeed some of the key elements which differentiate us.I have at the same time noted your comments with regards to the dated conditions of our premises, and rest assured that this matter is being currently addressed. We truly value your loyalty and look forward to the pleasure of welcoming you back in the near future. Please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Bryan,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.Our unique free-form tropical pool amidst our lush exotic gardens and its 20 meter water slide together with a mini water park next to the kid's pool, to further strengthen our family-friendly vision and for the joy of our little (and big) ones.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Vaishali,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Kimberly,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Chad,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Emma,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.Our strategic location, within walking distance to the night market, local restaurants and the city’s main tourist attractions, makes it very convenient for all our guests to explore the city easily at any time of the day.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Prabhakar,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Nicole,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear HIROSHI,Greetings from Chiang Mai.Thank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Taylor, Thank you for sharing your valuable feedback regarding your recent stay in the hotel. I am very delighted to hear that you had an overall pleasant experience with us. Also, I am glad to learn that you found your room comfortable, clean and spacious, and that you were impressed by our heart-warming hospitality. Our CHI, The Spa Village surrounded by lush tropical gardens is indeed a wonderful destination within our resort, which makes us unique. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely, Gabriele LombardoGeneral Manager

Dear Chia Cheng,Greetings from Chiang Mai.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Alex,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Ka lai Carrie,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear siu,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear JAE JUNG,Greetings from Chiang Mai.Thank you very much for this wonderful mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Jack,Thank you for staying at Shangri-La Chiang Mai.Based on your score, we realize that we have not been able to deliver that excellent service we are known for and which you came to expect. Since you have not mentioned any comment, and in order to further improve our service standards, we would be very grateful if you could advise us with more details at gabriele.lombardo@shangri-la.com, upon the shortfalls and/or grievances you have experienced, so that they can be addressed accordingly.Look forward to hearing from you.Sincerely yours,Gabriele LombardoGeneral Manager

Dear Voula,Thank you for taking the time to post your review related to your recent stay with us.I am extremely delighted to learn that you have found your home away from home in our hotel. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed some of those key elements which differentiate us. Rest assured, that your gracious commendations have been shared with all our colleagues, and particularly with Chaow, who have found in them a great source of motivation to continue to deliver the promise you came to expect and which we are known for.We truly value your loyalty, and we look forward to the pleasure of welcoming you back in the near future. Please feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Chi Thanh,Greetings from Chiang Mai.Thank you very much for this wonderful mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Dongyeob,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear MIYOUNG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear sam,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear george,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Harihar, Thank you for taking the time to write a review of your recent stay at Shangri-La Chiang Mai.I am very glad that you had an overall very good staying experience with us. Indeed, our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are the key elements which differentiate us. At the same time, I have noted your comment with regards to the unsatisfactory cleanliness of your room, and rest assured that the matter has been addressed to our Executive Housekeeper for her attention. At Shangri-La Chiang Mai, we do place guest satisfaction as our number one priority, and your review will certainly help us identify areas that may require some attention on our part.We look forward to welcoming you back and please feel free to contact me directly if there is anything I can do to assist you with. Yours sincerely,Gabriele LombardoGeneral Manager

Dear TOMOHIRO,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear HEEYOUNG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear HEEYOUNG,Greetings from Chiang Mai.Thank you very much for this wonderful full mark on Shangri-La Chiang Mai. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Ralph Albert,Greetings from Chiang MaiIt is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us.We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Dear Jonathan,Greetings from Chiang MaiThank you for taking the time to write this review related to your recent stay with us.It is our pleasure to welcome you to our beautiful urban resort. Our unique Shangri-La hospitality from the heart, together with our undivided commitment to service excellence are indeed the key elements which differentiate us. We all look forward to the pleasure of welcoming you back very soon. Please, feel free to contact me directly if there is anything I can do to assist you with.Yours sincerely,Gabriele LombardoGeneral Manager