Exterior
Ver disponibilidad

Opiniones sobre SureStay Plus Hotel by Best Western Cheyenne

2.5 out of 5
SureStay Plus Hotel by Best Western Cheyenne
1781 Fleischli Pkwy, Cheyenne, WY

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 507 de 1002 opiniones" "
Evaluación: 8 - Bueno. 315 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 89 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 45 de 1002 opiniones" "
Evaluación: 2 - Terrible. 46 de 1002 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Ana

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022
Respuesta de P el 20 dic. 2022
Thank you for taking the time to review us as well as stay with us. We appreciate the feedback and are happy to know we provided you with an exceptional stay. If there is anything you believe we can do better, please reach out to us and let us know. We hope to see you again soon to be able to see and experience all of the exciting changes we have in store for our hotel. Safe travels.

8/10 Bueno

Maria

Se hospedó 1 noche en marzo de 2022
Respuesta de P el 25 mar. 2022
Thank you for taking the time to review us as well as stay with us. We appreciate the feedback.

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Si me gusto todo muchas gracias por todo y mas el trato de las muchachas de limpieza que les pedimos tuayas y javon y liego luego nos lo llevaron al cuerto.
Se hospedó 2 noches en mayo de 2019

2/10 Terrible

Rosemary

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Needs to be updated definitely
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Joshua

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Trey

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Pools nics
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Carla

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Bed was comfortable. Room smelled heavily of bleach but was Clean. Bathroom metal strip on the floor was coming up and door would not stay open. Floors in hallway had several stains.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Jay

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Expedia lied to me about its rating
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kendall, Hendersonville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Joni

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice room and breakfast.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Yvonne

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Linda

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The rooms were a little dated and smaller but clean. There were plenty of plugs for devices. The breakfast was similier to all other hotels but they had fresh strawberries and whip cream for the waffles which was nice.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Tonya, Layton

Viajó con su familia y niños pequeños
No le gustó: Personal y atención
I was taken to the hospital by ambulance while staying in Cheyenne. We originally were only going to stay one night. When I was admitted to the hospital my husband asked if we could extend our stay for him and our 2 & 4 year old daughter while I was in the hospital. They refused due to us using Expedia and informed us they were all of a sudden full. Horrible experience! I would highly recommend the Red Lion though. Wonderful people, very accommodating.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Connie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The toilet was short and not convenient for taller people with lower leg issues to get up from and there were no handles to assist. My room had a poorly sealed window which I could hear the interstate traffic and wind coming through it, but they are reportedly replacing the windows during the renovation. Otherwise it was great! Breakfast was great as well and made fresh.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Cindy

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Janice

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They were very friendly and everything was clean and it was supper quiet and breakfast was great! All staff was amazing thank you so much will stay again!
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Sherry, Riverton

Viajó con su familia
Le gustó: Personal y atención, servicios
We were on the second floor. The window faced the north and the hotel was located next to an interstate, the semi trucks were pretty loud and noisy. The wind was blowing and the window couldn’t close properly. The wind howled through that improperly closed window as well. The bathroom linoleum was worn and the floor was warped. The breakfast was great!
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

ORSOLINI

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

ORSOLINI

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Samantha

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No complaints other than breakfast ending at 9, it would be really nice if they could extend it to 10 since check out is at 11.

6/10 Aceptable

Daniel

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
1night stay
We arrived & the computers were down so we did not get a key to our room right away. They did upgrade us to a suite. The couch & chair in the suite were very uncomfortable. The couch fold away seemed to be broke. The bed was very firm so we did not sleep the best. Breakfast was good. Staff was friendly.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jamison

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly & helpful staff. Great breakfast.

8/10 Bueno

Lee, Rye

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Maya

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Not quite was I expected, but we felt safe and eventaully slept comfortably. We were supposed to receive a bottle of wine upon check-in, but they didn't have any. They offered me a bottle of water in place of it, but the biggest let down was the facility is quite rundown. All the furniture shows lots of wear and tear. The upholstery is breaking down and fraying on the furniture in the dining area. The stain and finish on the bedroom furniture has worn off and is heavily scratched up. They are planning a renovation which was already underway on the third floor. None of the reviews I read mentioned the rough state everything was in or about the renovations. There was a major problem with the sheets on one of the beds in our room. I think they used too much bleach or some other chemical in the laundering process and didn't get it all out. The sheets were literally burning my skin. I thought we might have to find another hotel at one point, but then we decided to see if the sheets on the second bed in the room were the same, and they were fine, so we were able to sleep comfortably after that. ON positve note, the staff was friendly, but I would not be likely to stay there again. The breakfast area was very clean adequate but not what we have come to expect of Best Western lately.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Kathleen

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
All was good. Check in smooth. Room nice, pool nice. Problem came later. I have sleep apnea and use CPAP. Not much sleep as it is. So I'm sleeping and 11:00pm the phone rings. I wake startled, trying to figure out where machine is, only to be told check in agent forgot to have me sign a check in form. Really? This couldn't wait til morning. Very little sleep after that. Then when I went down to sign, clerk was very rude.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

shoddie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Rooms were clean and front desk staff outstanding.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kevin

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Terri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay
The service and room was amazing I’ll stay there every time I’m in town now!
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Patricia

Viajó con su familia y niños pequeños
No le gustó: Servicios, estado de la propiedad e instalaciones
The hotel was decent for the price. It did not have WiFi in the rooms but this wasn’t conveyed to us until after I called the front desk and told it wouldn’t be repaired until 6 days after our stay. We ended up leaving.
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Carrie

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
No wifi. Pool empty. 3rd floor closed off w plastic like a crime scene
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Eric

Viajó con su pareja
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Entered lobby and was greeted by a very pleasant woman as she walked by. When I got to the front desk the attendant didn’t greet me or even bother standing from her chair while staring at her computer or phone. She said nothing other than there’s be a $50 refundable hold for incidentals. She didn’t say anything else other than pointing me to the elevator and told me the room number. She didn’t tell me the pool was closed that the Wi-Fi wasn’t working nor that the phone lines were down in my room.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Richard

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Clean 1980's decore
Room was very clean, but outdated and furniture warn and needing replacement.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Lillian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Eryn

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Front desk was rude. Tried to call before reservation to confirm pool and hot tub were opened and was not answered, not in service.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

stephen, walla walla

Viajó con su pareja
Average property. Extremely overpriced for the area.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Gary

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice beds, clean, excellent breakfast! Friendly service!
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Brian

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dirty. Stain hall carpeting, internet didn’t work, limited service. Obviously Great Western doesn’t care for this property.
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Lauren

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Wayne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A good decent property.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Sandra L

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Jamie

Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pool and hot tub perfect after long day on the road...great selection of breakfast items...will definitely stay here again.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Jeanne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property and staff were great. My experience using Expedia was NOT. I pay Expedia then Expedia pays the hotel. Well Expedia card DECLINED. Embarrassing, then had to pay again using my card, contacted Expedia to refund me. This took alot of time and hassle I shouldn't have had to do. Will also take around 7 days to get my money back and make sure that I do.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Carolyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Cassie

Le gustó: Limpieza, personal y atención
No le gustó: Servicios
It was a great place to stay.
Se hospedó 1 noche en septiembre de 2023

4/10 Mediocre

Sarah

Viajó por negocios
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff was very rude. Wi-Fi not working, room super dated. Dirty carpet. Microwave didn’t work.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Clifford

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Not in the best of condition. Still all right fir over night stay.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Kenneth

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bedrooms super clean and staff was excellent in every way it was great stay!!
Se hospedó 1 noche en septiembre de 2023