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Opiniones sobre Best Western Plus Frontier Inn

2.5 out of 5
Best Western Plus Frontier Inn
8101 Hutchins Dr, Cheyenne, WY

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 577 de 1000 opiniones" "
Evaluación: 8 - Bueno. 301 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 74 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 29 de 1000 opiniones" "
Evaluación: 2 - Terrible. 19 de 1000 opiniones" "

9,2/10

Limpieza

9,2/10

Personal y atención

8,8/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

carrie f, centalia

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Im a wheelchair user and the bathroom was big enough for wheelchair and shut the door.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Luis

Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Reyna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lo recomiendo ampliamente
Todo estuve excelente, tomando en cuenta las circunstánciales en estos días. El desayuno estuvo bastante aceptable, el servicio fue muy bueno y las camas son muy cómodas.
Se hospedó 1 noche en enero de 2021
Respuesta de Amanda D. el 2 feb. 2021
We're so glad you enjoyed your stay with us Reyna! Please travel safe and come see us again soon!

10/10 Excelente

yondel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Me encanto y lo recomiendo a que se queden ahí buen servicio
Se hospedó 1 noche en diciembre de 2020
Respuesta de Susie el 22 dic. 2020
Thank you for the kind words. We appreciate you staying with us...Susie

8/10 Bueno

Myrna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bueno
Buen servicio
Se hospedó 2 noches en septiembre de 2018
Respuesta de Amanda D. el 18 sept. 2018
Thank you Myrna! Safe travels!

10/10 Excelente

Justin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Edgar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was adequate. A little far from other amenities like restaurants and such. Nothing in walking distance.
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Marco

Viajó con su familia, Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They apologized for having a pet fee and even gave us a toy and a treat for my cat! Dining options we asked for were also spot on and great breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de Jamie Tomjack General Manager el 4 abr. 2024
Hi Marco,Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay! We really appreciate your feedback. We hop you will keep us in mind your next trip to Cheyenne!Thank You!

2/10 Terrible

Stacey

Viajó con su familia y niños pequeños
No le gustó: Servicios
Unfortunately, I wasn’t able to stay here due to an accident where I broke my ankle on our vacation. I was not offered a refund. I’m going to have to fight for a refund.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Larry, Chehalis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Next to a large truck stop and poor road back tp gacility. Clean and spacious and quiet room.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Cody

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No hot water in our shower
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Berkeley

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent enjoyed our stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jamie Tomjack General Manager el 28 feb. 2024
Hi Berkeley,We are so happy to hear that you enjoyed your stay! Thank you for taking time to leave us a review, we hope you stop back in next time you are in Cheyenne!

10/10 Excelente

Mike

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jamie Tomjack General Manager el 28 feb. 2024
Hi Mike,Thank you for the review and your business! Please come back and see us again your next trip through Cheyenne!

10/10 Excelente

Janine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Jamie Tomjack General Manager el 24 ene. 2024
Hi Janine,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. We look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay or any areas where we can further enhance your experience, please don't hesitate to let us know.Thank you once again for choosing our hotel. We appreciate your kind words and hope to have the pleasure of hosting you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice room with comfortable bed and bedding. The coffee pot in the room didn’t work but all else was very nice!
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk el 17 ene. 2024
Thank you for leaving a review for us!

10/10 Excelente

Todd

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Molly

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Tonya

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Friendly staff, clean newer motel. Little noise from the interstate but otherwise very quiet!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk el 17 ene. 2024
Thank you for your review!

8/10 Bueno

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Nicole

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kimberly

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Even though they were remodeling rooms on every floor you couldn’t hear it at all. The place is clean with very friendly staff. The kind lady that did the breakfast was totally amazing she always had a smile and a good morning for you. It is so refreshing to see staff take pride in their work. I will definitely stay here again next year. We come in once a year to visit family.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Jamie Tomjack General Manager el 10 dic. 2023
Hi Kimberly,Thank you for your kind words, we really appreciate it when our guests notice our hard work! Please do come back and see us and check out our newly remodeled rooms!

10/10 Excelente

Taft

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Cari

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Property told me pet fee was $30, I agreed, paid it, stayed the night left no problem. Next day noticed I had an additional charge to my card for $40 when I called him told to charge $40 and then I would be refunded the 30 when I said that’s not what I agreed to. They told me they would refund the $10 they have not refunded me that $10 and will not at this point.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk el 17 ene. 2024
Dear valued Guest. We are so sorry about the pricing discrepancy on the pet fee during your stay. We have since decided to reduce the pet fee for stays to 30. We are sorry that happened to you during your stay.

10/10 Excelente

David

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was great
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jamie Tomjack General Manager el 5 dic. 2023
Hi David,Thank you for taking time to give us a review! We are so glad you enjoyed your stay with us and hope to see you again the next time you are in Cheyenne! Happy Holidays!

8/10 Bueno

Leon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cassi

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoy this hotel every time we come to Cheyenne for events at Archer Event Center. It is clean, convenient and has great breakfast.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jamie Tomjack General Manager el 4 dic. 2023
Cassi,Thank you so much for your kind review, it is always nice to hear when someone really enjoyed their stay! Please come back and see us next time you are in Cheyenne!

10/10 Excelente

Michelle

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk el 22 nov. 2023
We value you taking time to give us a rating! Thank you for staying with us.

10/10 Excelente

Craig

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel was great, very clean. We were a little sad there was no water in the hot tub, but the kids were excited about the pool. The staff was great about getting us some breakfast before it even opened
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Desk el 22 nov. 2023
Thank you so much for staying with us and we appreciate the feedback. Our apologies about the hot tub being down for maintenance.

8/10 Bueno

Jeffery

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk el 22 nov. 2023
Thanks for the rating!

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Larger grass area for pets. Stayed closer to downtown last time and prefer that. Breakfast was good👍👍
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk el 22 nov. 2023
Thank you for your helpful feedback!

8/10 Bueno

randal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jamie Tomjack General Manager el 14 nov. 2023
Hi Randall,Thank you for the rating! We always appreciate when our guests take the time to give us a review. Come back and see us again!

10/10 Excelente

Christopher, Walnut Creek

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly and easy to get to.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jamie Tomjack General Manager el 13 nov. 2023
Hi Christopher,Glad you enjoyed your stay! Please come back and see us again the next time you are in town.

10/10 Excelente

Lotchana

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jamie Tomjack General Manager el 13 nov. 2023
Hi Lotchana,Thank you for your rating, it is always very appreciated! Please come back and see us again next time you are in Cheyenne!

6/10 Aceptable

Savannah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Well kept!
The hotel was wonderful. Very impressed with how super clean It was and how well decorated It was. My only reason for the 3/5 rating is because our air conditioning didn’t work. The front desk was super helpful and came up to see if she could fix It but It still didn’t end up working. I can’t sleep without a fan or air conditioning on of some sort. She couldn’t switch our rooms because they were booked full and they had no plug in fans to offer. She offered a % off my bill but I never saw that discount applied since I paid prior to checking in.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jamie Tomjack General Manager el 10 nov. 2023
Hi Savannah,Thank you for the review. I apologize for the air not working, I will have maintenance go look at it. I will contact Expedia and get that discount taken care of for you. We hope you will come back and see us again the next time you are in Cheyenne!

10/10 Excelente

Sheri

Viajó por negocios
The checking in process was great very helpful
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk el 8 nov. 2023
Thank you for taking the time to review our property and we are so happy that you chose us and had a great stay!

10/10 Excelente

Randall

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mahalo!
Great stay, Friendly staff, with the Aloha Sprit!
Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie Tomjack General Manager el 2 nov. 2023
Hi Randall,Thank you for your review, we always appreciate it! Please come back and see us again the next time you are in town!

10/10 Excelente

Jaime

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This was the cleanest hotel I've been to in a long time! The staff was so friendly and helpful as well. I couldn't recommend enough if you want a nice clean stay!
Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie Tomjack General Manager el 30 oct. 2023
Jaime,Thank you for your review! I am so glad you enjoyed your stay and hope you come back and see us again the next time you are in Cheyenne! Thank you again for your business!

8/10 Bueno

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager el 26 oct. 2023
Thank you for your business James and your kind review. We can't wait to see you again the next time your travels find you in Cheyenne Wyoming.

10/10 Excelente

Joel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient, comfortable, staff accomodating
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager el 26 oct. 2023
Thank you for your business and your 5/5 review!!

8/10 Bueno

Rebecca L

Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie Tomjack General Manager el 8 nov. 2023
Hi Rebecca,Thank you for taking the time to stop and give us a review. We always appreciate it and your business! Come back and see us again!

4/10 Mediocre

Terra, Casper

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Upon arrival we found out the pool was out of order. Which was a huge bummer because we enjoy swimming & one of the main reasons we booked this trip was to relax and swim. However, was told the hot tub worked. Got in the shower & found there was no conditioner. So my husband went to the front desk and she said she would have somebody bring some up. So I waited & waited. Nothing. Got out of the shower & called down to the front desk, and was told the lady would be up shortly. She Finally arrived & brought conditioner. Went on with our day, went and ventured the town of Cheyenne. Came back to hotel, ready to head to the hot tub & enjoy the evening. Only to find out when we got down to the hot tub the know to turn on the jets was broke!!! So I went and told the front desk lady & she said she would leave a note. Needless to say this relaxing weekend to enjoy the pool & hot tub was a total bust. Will definitely not be returning to this hotel!!
Se hospedó 2 noches en octubre de 2023
Respuesta de Jamie Tomjack General Manager el 16 oct. 2023
Hi Terra,I am so sorry that you were disappointed with your stay with us. We wanted to be very transparent about the pool being down for maintenance and made sure it was on our website and all 3rd party sites as well. I apologize about the conditioner being empty and then not being brought to you promptly. I will speak with housekeeping about making sure our guests needs are #1. We always strive to make everyone's experience here a great one, and hope you will consider giving us another chance.

10/10 Excelente

Debbie

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Room was clean. Water was hot..good pressure. Right off I 80. Very quiet.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie Tomjack General Manager el 16 oct. 2023
Hi Debbie,Thank you for your review! Most people are very surprised to find out how quite the hotel is even being this close to the highway. Please keep us in mind the next time you are in Cheyenne!

10/10 Excelente

Miranda, Torrington

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property is very clean and comfortable! Front desk staff was wonderful upon check in and the room was perfectly comfortable! Would definitely stay again!
Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie Tomjack General Manager el 16 oct. 2023
Hi Miranda,We are so glad you enjoyed your stay with us! Thank you for taking time out of your busy day to leave a review. We hope you come back and see us again on your next visit to Cheyenne!

10/10 Excelente

Shannon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie Tomjack General Manager el 16 oct. 2023
Hi Shannon,Thank you so much for the review! We are so glad you enjoyed your stay with us! Come back and see us again!

8/10 Bueno

Jeff

Le gustó: Comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager el 26 oct. 2023
Thank you for your business and your kind review

10/10 Excelente

Frederick, Goodlettsville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie Tomjack General Manager el 11 oct. 2023
Frederick,Thank you for the review! We hope you come back and see us the next time you are in Cheyenne!Thank You!

10/10 Excelente

Leslie

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
great stsy
Se hospedó 1 noche en octubre de 2023
Respuesta de Jamie Tomjack General Manager el 11 oct. 2023
Leslie,Thank you for staying with us! We hope to see you again the next time you are in Cheyenne!Thank You!

8/10 Bueno

Terry

Se hospedó 2 noches en septiembre de 2023
Respuesta de Jamie Tomjack General Manager el 30 oct. 2023
Terry,Thank you for stopping and leaving us a review, it is always appreciated! Please keep us in mind the next time you are in Cheyenne.

10/10 Excelente

Greg

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jamie Tomjack General Manager el 3 oct. 2023
Greg, Thank you for your kind words. Come back and see us again!

10/10 Excelente

Levi

Le gustó: Servicios
Good enough to sleep in.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jamie Tomjack General Manager el 29 sept. 2023
Hi Levi,Thank you for your review! We are glad you enjoyed your stay, come back and see us again!