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Opiniones sobre Leonardo Hotel Cheltenham

4 out of 5
Leonardo Hotel Cheltenham
Gloucester Road, Cheltenham, England

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 340 de 882 opiniones" "
Evaluación: 8 - Bueno. 363 de 882 opiniones" "
Evaluación: 6 - Aceptable. 114 de 882 opiniones" "
Evaluación: 4 - Mediocre. 56 de 882 opiniones" "
Evaluación: 2 - Terrible. 9 de 882 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

JUAN JESUS

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones
Estuve 11 días alojado y todos los días el desayuno fue el mismo. Solicité hasta 3 veces que me pusieran un dato en la factura, pues lo necesitaba para justificarlo en la empresa, y cuando fui a recogerla, cuando me iba a las 05:00 de la mañana, el chico de recepción tuvo que hacerla de nuevo. Los chicos de recepción amabilísimos, pero les pides algo y lo mismo que les entra, les sale por el oído. Alrededor no hay prácticamente opciones para comer, las opciones en el hotel son caras y de poca calidad, pero vamos, lo normal en UK.
Se hospedó 11 noches en mayo de 2023
Respuesta de Peter el 23 may. 2023
Thank you Juan for your review and im pleased to read how consistent you found our breakfast. Im glad we were able to make the specific amends you required on your invoice and we hope to see you again soon

4/10 Mediocre

Charlene

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Peter el 28 may. 2024
Dear Charlene. Thank you for your review, and it looks like we could have done a little better. I am pleased to hear the team managed to arrange a cot for you at your request on arrival, and we would love to hear what more we could do for you

10/10 Excelente

Andrea Mary

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A lovely hotel, only moan would be is being charged for parking
Se hospedó 3 noches en mayo de 2024
Respuesta de Peter el 28 may. 2024
Dear Andrea. Thank you for your 5/5 review. We cant wait to welcome you back

10/10 Excelente

Derek

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed my stay. Great option for Cheltenham short breaks.
Se hospedó 1 noche en mayo de 2024
Respuesta de Peter el 28 may. 2024
Dear Derek. Thank you for a 5/5 review. We look forward to your next visit

8/10 Bueno

Georgina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
The hotel was OK but seemed a little tired and had no air con in the bedrooms and as it was a hot day sleep proved difficult. A fan was provided which helped a little. We didn't have time to use the leisure facilities so cant comment. Breakfast was good with plenty of choice. We had a little walk around the area, not much around a supermarket and couple of places to eat if you didn't want to eat in the hotel, probably wouldn't have done this had it not been light as don't know the area but there was an underpass which avoided crossing the busy road. All the staff we came across were lovely, friendly and helpful. we would stay again if in the area as price was reasonable compared to other hotels.
Se hospedó 1 noche en mayo de 2024
Respuesta de Peter el 28 may. 2024
Dear Georgina. Thank you for your review and we do hope to have the chance to welcome you back again soon.

10/10 Excelente

Emma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Peter el 28 may. 2024
Dear Emma. Thank you for your 5/5 review. We cant wait to see you again

8/10 Bueno

Sam

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff, very professional and welcoming Hotel had a nice friendly atmosphere
Se hospedó 1 noche en mayo de 2024
Respuesta de Peter el 8 may. 2024
Dear Sam. Thank you for a great review and we hope to see you soon

8/10 Bueno

Kully, Rugby

Se hospedó 2 noches en mayo de 2024
Respuesta de Peter el 28 may. 2024
Dear Kully. Thank you for your review. We hope to see you again soon

10/10 Excelente

Namasiku

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff right across were really helpful, with a very welcoming ‘can do’ approach. The health club facilities are very good - steam room, sauna, hot tub, and swimming pool. There is plenty of space in this hotel.
Se hospedó 2 noches en mayo de 2024
Respuesta de Peter el 8 may. 2024
Dear Namasiku, thank you for such a lovely review and so pleased you were able to enjoy the leisure facilities. We cant wait to see you again

10/10 Excelente

Elaine

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente staff in the reception to the cleaning
Se hospedó 3 noches en abril de 2024
Respuesta de Leonardo Hotel Cheltenham el 18 may. 2024
Dear Elaine,Thank you for your review, we are glad you had a great stay with us and we look forward to welcoming you back again soon!Kind Regards,The Leonardo Cheltenham Team

10/10 Excelente

Elaine

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff very friendly
Se hospedó 3 noches en abril de 2024
Respuesta de Peter el 8 may. 2024
Dear Elaine. Thank you for a fabulous review. We hope to welcome you back very soon

8/10 Bueno

Ali

Se hospedó 1 noche en abril de 2024
Respuesta de Peter el 28 may. 2024
Dear Ali. Thank you for your review, and we hope to see you again soon

10/10 Excelente

Violeta

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice and pleasant stay. Perfect for family. Clean, comfy beds. I would definitely book again.
Se hospedó 1 noche en abril de 2024
Respuesta de Peter el 8 may. 2024
Dear VioletaThank you for a fabulous review, and we cant wait to welcome you back

10/10 Excelente

Greg

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Have stayed here on a number of short breaks and it has good, clean comfortable rooms, friendly, accomodating staff and easy parking opposite, with short walk to Exeter city centre.
Se hospedó 1 noche en abril de 2024
Respuesta de Peter el 15 abr. 2024
Thank you Greg for a full marks review

6/10 Aceptable

Adam

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Peter el 15 abr. 2024
Dear Adam. Thank you for your review and we would love to hear how we can continue to improve

10/10 Excelente

Rachel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were superb, professional and extremely courteous and friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Peter el 8 abr. 2024
Dear Rachel. Thank you for your full marks review and kind words regarding our team. We look forward to your next visit

8/10 Bueno

David

Se hospedó 1 noche en marzo de 2024
Respuesta de Peter el 24 abr. 2024
Dear David. Thank you for your review and we look forward to your next visit

6/10 Aceptable

Kavitha

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Personal y atención
Suitable for a short stay, but staff always seemed to be in a hurry, so felt quite unwelcome and rushed. Expect better service for the money paid.
Se hospedó 1 noche en marzo de 2024
Respuesta de Peter el 8 abr. 2024
Dear Kavitha. Thank you for your review. I'm sorry we didn't meet your expectations on this visit. however I do hope we have the opportunity to welcome you back again in the future

10/10 Excelente

Darren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelent all round!
Se hospedó 1 noche en marzo de 2024
Respuesta de Leonardo Hotel Cheltenham el 13 mar. 2024
Dear Darren, Thank you for your review. We are pleased you had a great stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

6/10 Aceptable

Torsten

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Laute Umgebung. Still waiting for the invoice via email or paper.
Se hospedó 1 noche en marzo de 2024
Respuesta de Peter el 13 mar. 2024
Thank you for your review and I can see that a copy of your invoice has been forwarded over to you, however pleased don't hesitate to contact us shoudl you require anything further, and we do hope to see you again

10/10 Excelente

Simon, Cardiff

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very pleasant bar area, great gym & spa leisure facilities, breakfast in the restaurant was well served.
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 29 feb. 2024
Dear Simon. Thank you for your review and so pleased to see that you were able to use our facilities. We hope to see you again soon

8/10 Bueno

Saar

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 29 feb. 2024
Dear Saar. Thank you for your review. We look forward to your next stay

10/10 Excelente

Ms Patricia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was close to where i needed to go, the hospital. It was quiet and the staff were good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 29 feb. 2024
Dear Ms Patricia. Thank you for a 5/5 review and we hope to see you again soon

4/10 Mediocre

Ian

Viajó por negocios
Disappointing Stay
When I arrived i was given my room key. Went to the room only to find that the key wasnt programmed so had to go back. I got it programmed and went to my room. When i entered the room i was amazed to find a glass on the desk with lipstick on it and one of the towels had been used. I had to check the wardrobe to make sure i hadnt been put in someone elses room. I will admit that the reception staff were good and put me in a different room when i complained. They advertise this as a 4 star hotel i wouldnt give it that many, to be honest with the rooms etc it is just like an expensive Premier Inn.
Se hospedó 2 noches en febrero de 2024
Respuesta de Peter el 29 feb. 2024
Dear Ian. Please accept our apologies for the mix up on arrival, and that you don't feel our hotel meets your standards. I do hope we have the opportunity to welcome you back and redeem ourselves in the near future

10/10 Excelente

Steven

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel
Great hotel, comfortable, clean room, decent food, pleasant staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 29 feb. 2024
Dear Steven. Thank you for a fabulous 10/10 review, We look forward to your next stay

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Peter el 19 feb. 2024
Dear Kevin. Thank you for a fabulous 10/10 review. We look forward to seeing you soon

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family break
Lovely 2 night stay. Staff were friendly and welcoming. Having the pool kept the children entertained each night. Their favourite hotel so far.
Se hospedó 2 noches en febrero de 2024
Respuesta de Peter el 19 feb. 2024
Thank you for your review and we are so pleased the kids enjoyed the pool. We cant wait to see you all again soon

10/10 Excelente

Cathy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The grandchildren loved the swimming pool
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 19 feb. 2024
Dear Cathy. Thank you for a 10/10 review. We hope to welcome you back soon

8/10 Bueno

Martin

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good hotel
Nice hotel, got upgraded room which was a pleasant surprise and room was clean and well doctorated. Only downside was the pillows which weren’t very comfortable which resulted in a poor nights sleep. Breakfast was also good
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 19 feb. 2024
Dear Martin. Thank you for your review and im pleased you enjoyed your stay. Next time you join us please do let us know about your pillow requirements, we would be more than happy to change them over for you

10/10 Excelente

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Peter el 19 feb. 2024
Dear Sarah. Thank you for a fab review and we cant wait to welcome you back

10/10 Excelente

caroline

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 19 feb. 2024
Thank you Caroline for a fabulous 10/10 review. We hope to see you again soon

8/10 Bueno

Jan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good family stay with a couple of reservations.
Stayed as a family over a couple of rooms on our way through. The staff were lovely and helpful, very tolerant of kids and the building reasonably clean and the rooms also ok, although a little tired, but not terribly so. Same goes for the health club, although it’s actually quite well equipped. There were however some negative points. The room was outrageously hot - even with the heating off. The window only opens the most meagre crack, although this is likely mandated by health & safety (ridiculous, but not their fault), but without any climate control in the room whatsoever, made for a very uncomfortable nights sleep, even in February - I’d imagine it’s quite unbearable in the summer. Coupled with the fact that there is no water in the room (other than the tap - again, not a huge deal, but missing out on a nicety), it just missed the mark a bit for me. A shame really, given the wonderful staff reception and general facilities. Would I recommend it? Overall, yes. But bare my points in mind if you’re a cool sleeper!
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 12 feb. 2024
Dear Jan. Thank you for a very detailed review and we are pleased you enjoyed your stay. Thank you for the valuable feedback and we look forward to seeing you again soon

8/10 Bueno

Tony

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 13 feb. 2024
Dear Tony. Thank you for your review. We hope to see you again soon

10/10 Excelente

joshua

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Peter el 12 feb. 2024
Dear Joshua. Thank you for your 10/10 review

10/10 Excelente

Susan

Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 12 feb. 2024
Dear Susan. Thank you for your 10/10 review

10/10 Excelente

Caroline

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Returning next week!
Se hospedó 1 noche en febrero de 2024
Respuesta de Peter el 12 feb. 2024
Thank you Caroline for a 10/10 review. We cant wait to see you again next week

10/10 Excelente

A F

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Amazing staff and great location for Cheltenham
The staff at reception throughout the day were first class. Always polite and could not have been more accomodating
Se hospedó 1 noche en enero de 2024
Respuesta de Peter el 12 feb. 2024
Thank you for a fantastic review and for highlighting our reception team. We look forward to your next visit

10/10 Excelente

Chloe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We hsd a self catering property (K-Suites; avoid) let us down on a veylry busy weekend. Luckily this hotel had rooms and only a 10 min taxi ride into town. All staff and in partocular, Dave, Katie and Esther we're so welcoming and friendly. We will be staying here again!
Se hospedó 2 noches en enero de 2024
Respuesta de Peter el 12 feb. 2024
Dear Chloe. Thank you for a fabulous review and highlighting our team. So glad we could rescue your weekend and we look forward to your next stay

10/10 Excelente

Jonathan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel
The hotel was lovely service was great. The lady on the front desk when we arrived was pleasant but didn’t give us any information had to ask about the pool and gave us no information about dinner or breakfast times and where things were. Apart from that the experience was great and the food was nice but not a lot of choices for kids.
Se hospedó 1 noche en enero de 2024
Respuesta de Peter el 29 ene. 2024
Dear Jonathan. Thank you for your 10/10 review and I hope you found all the hotel information detailed in your bedroom. We hope to welcome you back again soon

8/10 Bueno

Hala

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very well located near to Cheltenham and very reasonably priced
Se hospedó 1 noche en diciembre de 2023
Respuesta de Peter el 29 ene. 2024
Dear Hala. Thank you for your review and glad you loved our location. We hope to see you again

8/10 Bueno

MARTIN

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent customer service. Handy location. Good breakfast. Bathroom needed some TLC.
Se hospedó 2 noches en enero de 2024
Respuesta de Peter el 15 ene. 2024
Dear Martin. Thank you for your review and feedback. Great to read how much you loved our service team. We look forward to seeing you again soon

10/10 Excelente

Richard

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
New year stay
The room was clean and comfortable, we had a two night stay and we had clean towels. The staff were all friendly and efficient. The reception staff were helpful and booked us a couple of taxis. Breakfast was tasty and catered for my gluten intolerance. We would recommend
Se hospedó 2 noches en diciembre de 2023
Respuesta de Leonardo Hotel Cheltenham el 7 ene. 2024
Dear Richard, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Excelente

Maria

Se hospedó 2 noches en diciembre de 2023
Respuesta de Peter el 10 ene. 2024
Dear Maria. Thank you for your 5/5 review. We cant wait to see you again

6/10 Aceptable

Marilyn

Viajó por negocios
Le gustó: Comodidad de la habitación
No le gustó: Limpieza
New Year’s Day at Cheltenham races
Was a jury’s inn before and is on par with an upmarket premier inn Room was cold till we turned on heating Found a huge bit of rubbish in the hall outside If you have any issues with walking there are too many steps to get to the lifts
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leonardo Hotel Cheltenham el 3 ene. 2024
Dear Marilyn, Thank you for your review. We are sorry we did not meet your expectations on this occasion. Sadly if we are not made aware of guests disappointment whilst with us we cannot create a solution. We hope to welcome you back to the hotel soon. Kind Regards Leonardo Hotel Cheltenham

8/10 Bueno

Kevin

Se hospedó 4 noches en diciembre de 2023
Respuesta de Leonardo Hotel Cheltenham el 7 ene. 2024
Dear Kevin, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Excelente

Hala

Se hospedó 2 noches en diciembre de 2023
Respuesta de Peter el 29 ene. 2024
Dear Hala. Thank you for a fabulous 5/5 review. We hope to see you again soon

8/10 Bueno

Gordon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Nice hotel but bed and pillows uncomfortable!
Nice and convenient but bed and pillows most uncomfortable despite a notice telling you how wonderful they are!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leonardo Hotel Cheltenham el 2 ene. 2024
Dear Gordon, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Excelente

Helen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cheery Christmas
Fantastic stay as usual. The staff are excellent at their jobs and both friendly and professional. My bedside lightbulb went one evening and within five minutes of reporting it, it had been replaced. Christmas lunch was also excellent. We enjoy staying here a couple of times a year, and definitely at Christmas. I would recommend a stay here.
Se hospedó 6 noches en diciembre de 2023
Respuesta de Leonardo Hotel Cheltenham el 2 ene. 2024
Dear Helen, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leonardo Hotel Cheltenham el 2 ene. 2024
Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham

10/10 Excelente

Ian

Se hospedó 1 noche en diciembre de 2023
Respuesta de Leonardo Hotel Cheltenham el 2 ene. 2024
Dear Ian, Thank you for your review. We are pleased you had a good stay, and hope to welcome you back soon. Kind Regards Leonardo Hotel Cheltenham