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Opiniones sobre Holiday Inn Express Chehalis-Centralia, an IHG Hotel

2.5 out of 5

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 394 de 682 opiniones" "
Evaluación: 8 - Bueno. 205 de 682 opiniones" "
Evaluación: 6 - Aceptable. 45 de 682 opiniones" "
Evaluación: 4 - Mediocre. 20 de 682 opiniones" "
Evaluación: 2 - Terrible. 18 de 682 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

9,0/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yordany

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2020
Respuesta de Todd el 12 oct. 2020
Greetings. Thank you for the great score. Glad you enjoyed your stay and we hope to see you again on your next trip to the area. Sincerely,

8/10 Bueno

jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

4/10 Mediocre

Sharon

There was nothing to like about this property. Windows so cloudy could hardly see out them. Floors squeaked a lot, shower floor felt soft and creaked loudly and there was an electrical issue that would not let the bathroom light and fan come on unless the hall light was on. Worst room ever!
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Marilyn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable beds. Convenient
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

tawny

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed during their renovations- With that being said, the updates are great. Room had what we needed for an overnight stay. But the view was...ugly-we closed the shade. The pool room had strong chlorine smells. Hot tub was relaxing, pool was a bit cold. Breakfast was subpar-pancake machine was out of order, not alot of other options.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Debra

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios
If you can avoid this hotel - do so! It is located right next to a busy train track with trains that go all night blowing their horns through the town. I wish we had known. When you are travelling and you just need a good night sleep - you’ll be out of luck here. It was excruciating!
Se hospedó 1 noche en mayo de 2024
Respuesta de SarahLinne Miller, Front Office Manager el 9 may. 2024
Hello Debra,I am so sorry the trains were very impactful on your visit. We hope the hotel itself and the staff treated you well and otherwise was positive, although we are understanding the train was so bothersome. Thank you for you feedback, we truly do appreciate all feedback no matter the outcome.

10/10 Excelente

Collette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de SarahLinne Miller, Front Office Manager el 9 may. 2024
Hello Collette,Thank you for the great feedback, we are thrilled for the 5/5! We hope to have you back really soon :)

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My floor was newly renovated, very nice. No bad points.
Se hospedó 1 noche en abril de 2024
Respuesta de SarahLinne Miller, Front Office Manager el 23 abr. 2024
Hello Robert,Thank you for the terrific review! We are so happy you liked the newly renovated room! I hope to have you back real soon.

10/10 Excelente

Kasey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de SarahLinne Miller, Front Office Manager el 4 abr. 2024
Hello Kasey,Thank you for the 5/5. we sincerely hope you enjoyed your stay. We'd love to have you back the next time you are in Chehalis!

10/10 Excelente

Monique

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great Breakfast option, great soaps for showering incase one forgets theirs.
Se hospedó 2 noches en marzo de 2024
Respuesta de SarahLinne Miller, Front Office Manager el 4 abr. 2024
Hello Monique,Thank you for the 5/5! I am thrilled to see you enjoyed your stay and took use of some of the amenities our hotel offers. I'd have to agree our Dove products are great.Please come back and see us real soon!

10/10 Excelente

Kirsten

Se hospedó 2 noches en marzo de 2024
Respuesta de SarahLinne Miller el 18 abr. 2024
Hello Kirsten,Thank you for the 5/5! We hope your experience was very positive, we'd love to have you back soon for another great stay!

10/10 Excelente

KIMBERLEY

Clean and comfortable
Se hospedó 1 noche en marzo de 2024
Respuesta de SarahLinne Miller, Front Office Manager el 4 abr. 2024
Hello Kimberley,That you the excellent 5/5. I am so happy you enjoyed your stay and your experience was clean and comfortable.We hope you comeback and see us real soon!

10/10 Excelente

James, Marysville

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Larry

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Blanca

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de SarahLinne Miller el 21 dic. 2023
Hell Blanca,Thank you for rating my hotel and letting us know your experience was a 5/5!We hope to have you back the next time you are in Chehalis, so enjoy our remodel that is currently in progress.Thank you!

10/10 Excelente

Pia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed one night, took advantage of the pool and hot tub which were great! Awesome breakfast with a lot of hot food options as well as little baggies to take some foods to go. Staff was great and beds were very comfortable
Respuesta de SarahLinne Miller, Front Office Manager el 5 dic. 2023
Hello Pia,Thank you so much for answering our survey and letting us know about your experience! I am thrilled to see you enjoyed your time here and you were able to use our newly renovated pool and spa! (Just one of many changes coming). Thank you for stopping in for our breakfast and taking the time to report back to us. We hope to have you back again the next time you are in Chehalis!

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de SarahLinne Miller el 27 nov. 2023
Hello Kevin,Thank you for t he wonderful review. We appreciate you choosing our hotel while in Chehalis, and hope to have you back soon.

2/10 Terrible

andrew

Viajó en grupo
No le gustó: Limpieza, personal y atención
The hotel it’s self was not bad, the rooms had a weird smell in them and it never went away, During check in the front desk said my card declined so I gave them another one and she not only charged me the deposit she also charged me for a night stay even though I was already paid for, then told me I had to wait 3-5 days for that to be returned to my card, what if I was on a budget? That’s an extra 200.00 out of my account that now because of their error I have to wait to be returned?
Se hospedó 1 noche en noviembre de 2023
Respuesta de SarahLinne Miller, Office Manager el 20 nov. 2023
Hello Andrew,I apologize for the clerical error our front desk made. I understand it was an inconvenience. I am sorry the hotel and staff did poorly enough for this low rating, something I will work on with training and coaching. Please reach out to me if you have any questions regarding these mistakes.

8/10 Bueno

Heather

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is a nice place to stay
Se hospedó 1 noche en noviembre de 2023
Respuesta de SarahLinne Miller el 20 nov. 2023
Hello Heather,Thank you for the feedback about your most recent stay with us in Chehalis. Thank you for your compliments, and we look forward to having you back soon.

10/10 Excelente

Maureen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de SarahLinne Miller el 20 nov. 2023
Hello Maureen,Thank you for the feedback about your most recent stay with us in Chehalis. Thank you for your compliments, and we look forward to having you back soon.

10/10 Excelente

Susan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
excellent location for local family visiting
Welcoming, clean, wide choice of complimentary breakfast that included healthy choices.
Se hospedó 1 noche en noviembre de 2023
Respuesta de SarahLinne Miller el 20 nov. 2023
Hello Susan,Thank you for the feedback about your most recent stay with us in Chehalis. Thank you for your compliments, and we look forward to having you back soon.

10/10 Excelente

Teri, Edmonds

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This hotel is very clean and the beds are super comfy. The breakfast wasn't bad. If i had a need to stay down in chehalis again i would definitely look to stay here
Se hospedó 1 noche en noviembre de 2023
Respuesta de SarahLinne Miller el 20 nov. 2023
Hello Teri,Thank you for the feedback about your most recent stay with us in Chehalis. Thank you for your compliments, and we look forward to having you back soon.

8/10 Bueno

robert gregory

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Train noise
Se hospedó 3 noches en octubre de 2023
Respuesta de SarahLinne Miller el 13 nov. 2023
Hello Robert,Thank you for choosing The Holiday Inn Express while in Chehalis! I am happy to see your score reflects a good stay with us. We hope to have you back the next time you are in the area.

10/10 Excelente

Warwick

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hot water in one room was not hot. The second room was fine
Se hospedó 2 noches en octubre de 2023
Respuesta de SarahLinne Miller el 23 oct. 2023
Hello Warwick,Thank you for the feedback regarding our hot water. I am so sorry this effected your stay and we hope to get a second chance to show it was a one time maintenance issue, while we installed some new equipment.We all here hope your experience was great and we really hope to have you back in the future.

10/10 Excelente

Pamela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent value
Very quiet the bedding was excellent!
Se hospedó 1 noche en octubre de 2023
Respuesta de SarahLinne Miller el 16 oct. 2023
Hello Pamela,Thank you for the wonderful review and feedback regarding your cent stay in Chehalis. I am so thrilled to see you loved our bedding, and I can't help but agree, IHG truly has fantastic linens. We hope to have you back very soon. Thank you!

10/10 Excelente

Rick, Reno

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was extremely nice and efficient. The room was very comfortable and well maintained. Breakfast choices were quite acceptable.
Se hospedó 3 noches en septiembre de 2023
Respuesta de SarahLinne Miller el 1 oct. 2023
Hello Rick,Thank you for the amazing review! We are so happy you enjoyed your stay and our customer service. We'd love to have you back he next time you are in the area!

10/10 Excelente

Anthony, Woodinville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de SarahLinne Miller el 25 sept. 2023
Hello Anthony,Thank you for the great score. We appreciate you taking the time to provide a little feedback regarding your stay.

8/10 Bueno

Robert

Se hospedó 5 noches en septiembre de 2023
Respuesta de SarahLinne Miller el 16 oct. 2023
Hello Robert,Thank you for the awesome review! We are so happy you enjoyed your stay and our staff hopes to have you back to serve again. Thank you.

6/10 Aceptable

Michael

Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
This was NOT a $250 a night hotel! I've stayed in plenty of those and this was not that. The property is nice enough. The breakfast area is decent and the offerings were nice. The elevators need work and stunk. The hallway wasn't terrible and the room was clean and didn't smell. The towels were like cardboard and the toilet paper was single ply sandpaper. Those are the thing that make a $250 a night room into at most a $150 a night room. I will probably find another place to stay next time I'm in the area so I won't see if any changes are made.
Se hospedó 1 noche en septiembre de 2023
Respuesta de SarahLinne Miller el 18 sept. 2023
Hello Michael,Thank you for sharing your experience at the Chehalis Holiday Inn Express. I appreciate the feedback about my elevators, but apoloize the amenities of the restroom were not to your standard. We hope to have you back in the future.

8/10 Bueno

Pam

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de SarahLinne Miller el 18 sept. 2023
Hello Pam,Thank you for sending us some feedback regarding your stay. I appreciate the great score. We hope to have you back soon.

10/10 Excelente

Kristie, Vancouver

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very busy by freeway!
Se hospedó 1 noche en septiembre de 2023
Respuesta de SarahLinne Miller, Office Manager el 7 sept. 2023
Hello Kristie,Thank you for the awesome review! We were so happy you chose our hotel. I hope our conveniently located location was good for you, and we hope to have you back soon!

10/10 Excelente

Cynthia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The breakfast was amazing and everything was very clean. Highly recommend!
Se hospedó 1 noche en septiembre de 2023
Respuesta de SarahLinne Miller, Office Manager el 7 sept. 2023
Hello Cynthia,Thank you for the awesome review about your stay with us in Chehalis. We appreciate the recommendation and compliments! It is so awesome that you loved the breakfast, we hope to have you back real soon.

2/10 Terrible

Taylor

Se hospedó 1 noche en agosto de 2023
Respuesta de SarahLinne Miller el 18 sept. 2023
Hello Taylor,I am so sorry your stay wasn't up to your standard. I would love to get it contact with you to see what we can do to improve. Thank you for your feedback.

10/10 Excelente

Heather

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de SarahLinne Miller, Office Manager el 7 sept. 2023
Hello Heather!Thank you for leaving us a review about your stay. We are thankful for your business and taking time to tell us about your stay. We hope to have you back soon.

10/10 Excelente

Melvin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de SarahLinne M el 7 ago. 2023
Hello Melvin,Thank your for the great review, we really hope you enjoyed your stay. See you the next time you are in Chehalis!

8/10 Bueno

ROBERT

Le gustó: Limpieza
No le gustó: Personal y atención
I reserved my room several months in advance because of the extended stay and specifically requested a king bed. On check in I was given a room that smelled and had two queen beds. I addressed the issue with the front desk and was met with confusion and excuses. I continued to negotiate for a room I already reserved & remarkably the room I reserved became available. This was clearly being steered away from the room I reserved for what reason I will not assume but this has Integrity problems written all over it. NOT Happy!
Se hospedó 4 noches en julio de 2023
Respuesta de Sarah M el 2 ago. 2023
Hello Robert,I apologize we were not able to honor the request of a king-sized bed for your stay at first, but very glad we were able to make that happen. We find confusion often happens with Expedia's bookings and we try to solve them the best we can once we know a request was entered. Thank you for your understanding and for choosing The Chehalis Holiday Inn Express.

6/10 Aceptable

Timothy

Le gustó: Limpieza
Se hospedó 1 noche en julio de 2023
Respuesta de SarahLinne M el 4 ago. 2023
Hello Timothy,Thank you for sending us feedback regarding your stay. We hope you enjoyed your experience and will be back in the future!

10/10 Excelente

Vickie

Se hospedó 4 noches en julio de 2023
Respuesta de SarahLinne Miller, Office Manager el 7 sept. 2023
Hello Vickie!Thank you for the wonderful review of our hotel. I appreciate you taking the time to tell us about your 5/5 experience! We look forward to having you back.

10/10 Excelente

Patty

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was great for the week I was here in town.
Se hospedó 5 noches en julio de 2023
Respuesta de SarahLinne M el 31 jul. 2023
Hello Patty,Thank you for the awesome review, I am so happy to see you enjoyed your stay with us at the Chehalis Holiday Inn Express! We are thrilled to see our facility worked perfect for the week you were here, and we hope to have you back again real soon!

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en julio de 2023
Respuesta de SarahLinne M el 26 jul. 2023
Hello Nicole,Thank you for taking the time to send us some Feeback about your stay. We appreciate the 5/5 rating and hope to have you back the next time you are in the area!

2/10 Terrible

Kenneth

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Bad Customer Service
We booked a double queen and got stuck with a king and a couch. The hotel wouldn't switch it and didn't seem to care. Our son has to sleep on a very uncomfortable couch because the pullout mattress was even worse...
Se hospedó 1 noche en julio de 2023
Respuesta de Sarah M el 24 jul. 2023
Hello Kenneth,I apologize for the accommodation booking and us being unable to honor hotel.com's request of two queens. We hope to have you back for a second chance with our property.

10/10 Excelente

Rodney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and clean. Breakfast was also good. The beds slept very good. Safe area and would recommend.
Se hospedó 3 noches en julio de 2023
Respuesta de Sarah M el 24 jul. 2023
Hello Rodney,Thank you for the great review! We are happy to see you enjoyed our stay and we hope to have you back real soon. We thank you for the recommendation.

8/10 Bueno

Jill

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel was in a safe area off of the highway. Only complaint was there is railroad track near by
Se hospedó 1 noche en julio de 2023
Respuesta de Sarah M el 18 jul. 2023
Hello Jill,Thank you for the positive review, we appreciate your business and your rating! Thank you for leaving kind compliments about our property, we are happy to see you felt safe in our great neighborhood.

10/10 Excelente

Shirley

Le gustó: Limpieza, personal y atención
not a beautiful location but convenient. staff very helpful and friendly. Most lamps in a laugh, more like nightlights.
Se hospedó 2 noches en julio de 2023
Respuesta de Sarah M el 18 jul. 2023
Hello Shirley,Thank you for the positive review, we appreciate your business and your rating!

10/10 Excelente

Larry, Bellevue

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Sarah M el 18 jul. 2023
Hello Larry,Thank you for the positive review, we appreciate your business and your rating!

10/10 Excelente

Carl Rick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The desk clerk (do not have her name, pleasant young lady with glasses) was working when I checked in, the next day and the next day. She remembered my name each time and updated my Rewards account. Please let her know she was outstanding!
Se hospedó 2 noches en julio de 2023
Respuesta de Sarah M el 18 jul. 2023
Hello Carl Rick,Thank you for the positive review, we appreciate your business and your rating! I know the exact young lady you are referring to and I showed her the review, thank you for making her day. Also thank you for being an outstanding guest, we hope to have you back soon.

6/10 Aceptable

Patricia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
I don’t know what happened computer issues at check-in and they struggled to register us
Se hospedó 1 noche en julio de 2023
Respuesta de Sarah M el 18 jul. 2023
Hello Patricia,Thank you for leaving us a review, we appreciate your business and your rating! I apologize, sounds like the computers were uncooperative, and I am sorry every delay this may have caused you.

10/10 Excelente

Karen

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly and quick check-in. Enjoyed visiting historic downtown Chehalis and had a great meal at Shire.
Se hospedó 1 noche en junio de 2023
Respuesta de Sarah M el 18 jul. 2023
Hello Karen,Thank you for the positive review, we appreciate your business and your rating! I am thrilled to see you were able to enjoy our historic downtown area and eat at the Shire, one of our favorites!

10/10 Excelente

Gregory, Bullhead City

Se hospedó 2 noches en junio de 2023
Respuesta de Sarah M el 18 jul. 2023
Hello Gregory,Thank you for the positive review, we appreciate your business and your rating!

10/10 Excelente

SANDRA, PALMDALE

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We received Great Customer Service
Se hospedó 1 noche en mayo de 2023
Respuesta de Sarah M el 18 jul. 2023
Hello SandraThank you for the positive review, we appreciate your business and your rating! I am so happy to see you loved our customer service.