BEWARE!!! The entire experience was worse than terrible. In good faith, I paid the entire amount for this 13 day stay A few days prior to our arrival, we received the instructions & immediately had concerns, regarding the check-in & parking situation. I have a serious knee injury & I had concerns about where I had to drop off our belongings & where we could safely park our new car. It required unloading our things in the rear of the building & then having to park around the corner on a busy street - there was no parking allowed in the condo parking area. Sent several questions to the host & she assured me it would be fine - that the unit was on the first floor - she did not inform us that there were several steps on an incline to enter the back door that led to a long hallway, in order to enter the unit. I was unable to stay there at all, but she wouldn't cancel this stay & she was keeping the entire amount This host is not an honorable person - not only did we not get reimbursed for this fiasco, We then had to find a hotel & incur additional cost for the next 13 nights! This has been a nightmare & we welcome hearing back from VRBO or Expedia - I have used their services many times & have never had a problem until this reservation.