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Opiniones sobre Best Western Plus Huntersville Inn & Suites Near Lake Norman

2.5 out of 5
Best Western Plus Huntersville Inn & Suites Near Lake Norman
13830 Statesville Rd, I-77 At Lake Norman, Exit #23, Huntersville, NC

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 338 de 1001 opiniones" "
Evaluación: 8 - Bueno. 302 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 182 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 98 de 1001 opiniones" "
Evaluación: 2 - Terrible. 81 de 1001 opiniones" "

8,0/10

Limpieza

8,4/10

Personal y atención

7,0/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jazmin, passaic

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Un olor muy fuerte desagradable poca opción para desayuno un servicio pésimo duramos 3 noches y nunca no hicieron servicio a la habitación
Se hospedó 2 noches en septiembre de 2023
Respuesta de bw el 25 ene. 2024
Thanks for your feedback. Your feedback is very important to us. We are excited to hear that you’ve had a pleasant stay with us for we work hard to Make sure our staff is comfortable during their stay Again thanks hope to see you soon.

2/10 Terrible

Wilmer

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
El peor lugar para hospedarte la seguridad pésima rompieron el cristal de mi carro robaron todas mis pertenecías y el personal no quiso dar acceso alas camaras de seguridad ni a la policia tampoco cuentan con la cantidad de camaras necesarias para monitorear todo el lugar
Se hospedó 4 noches en agosto de 2023
Respuesta de bw el 25 ene. 2024
Thanks for your feedback. Your feedback is very important to us. We are excited to hear that you’ve had a pleasant stay with us for we work hard to Make sure our staff is comfortable during their stay Again thanks hope to see you soon.

10/10 Excelente

Glenda

Le gustó: Limpieza
Se hospedó 2 noches en agosto de 2023
Respuesta de bw el 25 ene. 2024
Thanks for your feedback. Your feedback is very important to us. We are excited to hear that you’ve had a pleasant stay with us for we work hard to Make sure our staff is comfortable during their stay Again thanks hope to see you soon.

10/10 Excelente

JHON BAYRON

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fue perfecto solo les recomiendo cambiar las almohada
Se hospedó 3 noches en enero de 2022
Respuesta de Peter el 1 jun. 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 704-875-7880. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Silver Middleton Operations Manager Best Western Plus Huntersville Inn & Suites Near Lake Norman

6/10 Aceptable

Juan R

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
Apropiado si solo vas a dormir
El cuarto era amplio y la cama cómoda, en mi estancia de dos días nadie limpió el cuarto mientras estuve fuera, cuando llegué el sanitario estaba usado y con papeles y había unas lámparas como si hubieran hecho alguna reparación. El termostato no funcionaba por lo que tuve que ajustar manualmente el aire acondicionado. No tienen agua de cortesía y la máquina expendedora se quedó mi dinero, me tuvo que ayudar una persona de recepción. El desayuno era muy escaso, solo pan dulce y biscuits con gravy, no había huevo, jamón, salchicha ni tocino. La máquina de bebidas no funcionaba por lo que tenías que servirte del cartón, lo cual no es tan sanitario.
Se hospedó 2 noches en noviembre de 2021

6/10 Aceptable

Ilsa

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, comodidad de la habitación
Camas no limpias y el colchón tenía un hoyo , no buena higiene
Se hospedó 1 noche en junio de 2020
Respuesta de Silver el 11 feb. 2021
Llsa We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Plus Huntersville

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es muy bueno el lugar es totalmente acojedor bueno para pasarla en familia
Se hospedó 1 noche en julio de 2019
Respuesta de Silver Middleton el 27 ago. 2019
Thank you for taking the time to review our Best Western Plus. We do appreciate your 5 star rating about the property. It means a lot to our staff to know that we are providing our guests with what they want in a lodging choice. We look forward to serving you again.

10/10 Excelente

Frances

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 12 noches en mayo de 2024

10/10 Excelente

Jeffrey

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff and location
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Shakerra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Ellen

Viajó con su familia
No le gustó: Servicios
Nothing special
Se hospedó 7 noches en mayo de 2024
Respuesta de rv el 17 may. 2024
thank you for your stay with us and please know we are working hard to make your next stay wonderful

6/10 Aceptable

Christian

Se hospedó 3 noches en mayo de 2024
Respuesta de rv el 17 may. 2024
thank you for your stay with us and please know we are working hard to correct items so that your next stay will be wonderful

10/10 Excelente

Velvette, Bristol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice place!
Se hospedó 3 noches en mayo de 2024
Respuesta de rv el 9 may. 2024
thank you for the great comments

4/10 Mediocre

cynthia

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
No housekeeping for a 6 night stay Smoke alarm in room was disabled and taken apart prior to our arrival
Se hospedó 6 noches en abril de 2024
Respuesta de rv el 9 may. 2024
I do apologize for these issues and we will be getting all items corrected

6/10 Aceptable

Donnie

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Previously this property was better operated than we observed on this stay…maybe there has been change in management.
Se hospedó 1 noche en marzo de 2024
Respuesta de rv el 3 may. 2024
I would like to apologize for the issues and please know we are working hard to correct all.

6/10 Aceptable

deborah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I was too close to the exit door a lot of traffic and noise. Very clean room
Se hospedó 2 noches en abril de 2024
Respuesta de rv el 29 abr. 2024
thank you for your feedback, glad to hear you were happy with the room and please know that we can put note on your next reservation that you don't want by the exit door and that will resolve the noise..

8/10 Bueno

Lewis

Viajó con su familia
Le gustó: Limpieza, personal y atención
Easy access to interstate.
Se hospedó 2 noches en abril de 2024
Respuesta de rv el 22 abr. 2024
thank you for the great comments

2/10 Terrible

Maite, Seguin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de rv el 22 abr. 2024
I would like to apologize that we did not meet your expectations.

6/10 Aceptable

David

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel does not accept cash payment. This is unacceptable, cash is legal tender. This policy needs to be reversed. I chose to the option "pay on premise" and was refused cash payment.
Se hospedó 1 noche en abril de 2024
Respuesta de rv el 17 abr. 2024
We do apologize for the inconvenience of not taking cash, unfortunately we want to keep everyone safe.

6/10 Aceptable

Regina

Viajó con su pareja, Viajó con mascotas
We have stayed here before and had a good experience. This time they were having work done on the parking lot and it made getting in and out very difficult. Also, our vehicle was sprayed with whatever asphalt solution they were using and it left a splattering of tar like substance across our windshield, side mirrors and front windows. I spoke to the staff about the situation and they advised they would inform management and get it resolved. They never got back to us about it so I asked again when I went to checkout. They said they didn't know anything about it and no one told them anything. I left a note with contact information, requesting someone from management to get back to me. I have heard nothing. I have tried to call several times and have not been able to reach anyone, despite calling at different times of day. I don't know how I'm going to get all of this stuff off of my vehicle but I know it's going to cost a good bit. Needless to say, I'm a bit frustrated and disappointed as we are repeat customers and always take good care of the space when we are there.
Se hospedó 2 noches en marzo de 2024
Respuesta de BW el 5 abr. 2024
We apologies for the inconvenience this may have caused we will defiantly investigate this matter and reach out to you please know that your review is important to us in which it helps us maintain a1 customer service

10/10 Excelente

MeLinda

Viajó con su familia
Le gustó: Limpieza, personal y atención
Jamar and Alicia have best hospitality and customer service. They are very professional and courteous and they help whenever it is needed. There's another lady she doesn't have very good customer service skills who works the front desk I want to say she's of Jamaican descent she just walks off in the middle of being talked to and she doesn't really respond. I've had a problem with one of the cleaning staff ladies but the people at the front desk quickly helped that problem. Other than that it's been a great stay I've been here for over 3 weeks. I've enjoyed staying here.
Se hospedó 7 noches en marzo de 2024
Respuesta de BW el 28 mar. 2024
Thank you so much for submitting your review in reference to your stay we hope to see you back again with us please know that your review means a lot and helps us with providing the best customer service.

10/10 Excelente

Daphnie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great. Staff very friendly and helpful. Rooms were clean. Will definitely stay here next time we come up to North Carolina.
Se hospedó 3 noches en marzo de 2024
Respuesta de BW el 27 mar. 2024
Thank you so much for submitting your review we take your review into consideration which helps us continue to provide excellent customer service we hope that your stay with us encourages you to come back to stay with us again thank you again.

4/10 Mediocre

Larry

Se hospedó 2 noches en marzo de 2024
Respuesta de rv el 17 abr. 2024
We do apologize for the inconvenience and not meeting your expectations.

4/10 Mediocre

Heather

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Hotel is busy area for restaurant choices and close to highway. Lots of construction happening (3/2024). Our room was clean but the toilet was missing the lid, the floor level window did not shut all the way or lock, and the room door stuck if you open the handle down. Walls are very thin and you can hear everything. Staff was polite. Got a water leak in the hall when we arrived but it got cleaned up.
Respuesta de BW el 25 mar. 2024
Thank you so much for submitting your review in reference to your stay. we are very pleased to hear that your stay was great with us we hope to see you again soon.

6/10 Aceptable

Margaret

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Staff is great! Shower rail was hanging on by a thread, hanging out the wall and toilet leaked when you flush. Bed was okay, bring own pillows though they’re not very comfortable. Considering the price I paid per night though these are issues I could live with. Area is very convenient too. Be careful pulling into the drive of the hotel, it’s steep and your car will scrape if not careful.
Respuesta de BW el 25 mar. 2024
Thanks for submitting your review in reference to your stay we take all of our guest reviews into consideration to help us provide the best customer service to out guest we hope to see you again soon

8/10 Bueno

Sandra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Only thing i didnt like is the room was small.
Se hospedó 3 noches en marzo de 2024
Respuesta de BW el 19 mar. 2024
Thank you so much for your review please know that we take your review into consideration. so that we can keep that A1 customer service. we hope that you come back top visit us again if you have any more suggestions on how we could improve feel free to reach out to us

6/10 Aceptable

ALEJANDRO

Viajó con su familia
Le gustó: Limpieza
We had people making noise all night and the hotel did not offer any compensatory arrangement. I could not sleep all night
Se hospedó 1 noche en marzo de 2024
Respuesta de BW el 19 mar. 2024
we apologies for the inconvenience please know that your review is important to us. we hope that you come back to visit us again soon again sorry for the inconvenience this may have caused.

10/10 Excelente

Cameron

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Location helped for my sons football clinic
Se hospedó 2 noches en marzo de 2024
Respuesta de BW el 18 mar. 2024
Thank you so much for submitting your review your review is important to us and is happy to know that our location as well as hotel was convenient you we hope to see you soon

10/10 Excelente

Carol

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy off and on interstate 77. Clean and quiet for an overnight stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de BW el 18 mar. 2024
Thank you for submitting your review we are pleased to hear that your stay was a great stay as well as convenient! We hope to see you again soon

8/10 Bueno

Tracy

Se hospedó 1 noche en marzo de 2024
Respuesta de BW el 5 abr. 2024
Thank you so much for your review it means a lot to us please know that we take all of our customer reviews serious we hope that you come to visit us again

6/10 Aceptable

CIRO, Tampa

Viajó con su familia
Le gustó: Servicios
Room was a little dirty and the beds as hard as a rock.
Se hospedó 4 noches en marzo de 2024
Respuesta de BW el 15 mar. 2024
Hello thanks so much for your review your review is important to us we are sorry for the inconvenient experience while staying with us. we hope that you stay with us again soon.

8/10 Bueno

Shannon

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 5 noches en marzo de 2024
Respuesta de BW el 9 mar. 2024
Thank you so much for your review, your review means a lot to us. we take your pride in our work and making sure that our guest feel comfortable during their stay feel free to reach out to us if you have any questions and we hope to see you again soon

2/10 Terrible

DAVIDA, Wilmington

Viajó por negocios
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
l booked and paid online, the money was deducted from my account. l arrived and had to pay again under a entirely different booking, and was charged more. The hotel has not released my money, it has been 7 days. The room was ok, but l was fraudulently overcharged and now fighting to get refunded. Jamar the daytime associate was very helpful though.
Se hospedó 2 noches en marzo de 2024
Respuesta de BW el 9 mar. 2024
We apologize for the inconvenience and will look into this situation for you thank you for your review for we take pride in what we do to make sure that our customers are happy

2/10 Terrible

Karen

Viajó con su familia
I reserved a room with two queens for four adults. When we arrived I was told they were over booked and we were given a room with a king and a pull out bed. The pull out had no linen and the front desk could only give us sheets. The mattress on the pull out had a large stain (?blood). There were only three towels in the room. I would not recommend this hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de bw el 7 mar. 2024
we apologies for the inconvenience this may have caused we do take this into consideration so that we can change and address any issues during your stay we hope that you will be back soon

10/10 Excelente

Ashley

Le gustó: Limpieza, estado de la propiedad e instalaciones
The breakfast was great. The room was comfortable and clean.
Se hospedó 2 noches en febrero de 2024
Respuesta de BW el 26 feb. 2024
Thank you for submitting your review in reference to your stay at our property. your review is important to us, and we definitely take in consideration of your review and will do whatever it takes to keep our customer service one hundred percent satisfaction. We hope that you stay again with us.

8/10 Bueno

Kellie

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I stayed here for a couple days while visiting friends. It’s close to many restaurants, shops, and other amenities. The included breakfast is okay. Rooms could have been a bit cleaner but wasn’t so bad I wouldn’t stay there. Staff was courteous and helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de BW el 26 feb. 2024
Thank you so much for your review we appreciate your feedback which is very important to us. please know that we take all reviews in consideration to do what it takes to keep our customers happy if you have any other issues feel free to contact us we do hope you come back to visit us again

4/10 Mediocre

Dan

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
We stayed in a room at the front of the building and could hear traffic all night.
Se hospedó 1 noche en febrero de 2024
Respuesta de BW el 26 feb. 2024
We are sorry for the inconvenience we hope that you come to visit us again if you do decide please feel free to let the front desk attendant know at the time of your stay that you prefer a much quieter side we are willing to accommodate to make your stay comfortable as possible

2/10 Terrible

Peter, Oakville

No le gustó: Limpieza, estado de la propiedad e instalaciones
Terrible stay here. Checked into our first room only to find that the toilet did not work. We were moved to another room only to have noise all night that sounded like a pump running. Went to management to complain stating that the room is uninhabitable. Management’s response was “sorry “ and that was it. Definitely not what I would expect from a Best Western Plus hotel. To top it all off, went to their breakfast in the morning to be told there are no knives available.
Se hospedó 1 noche en febrero de 2024
Respuesta de BW el 26 feb. 2024
Thank you for your response during your stay with us. we are sorry for the inconvenience this may have caused we will definitely look more into this situation. in the meantime we hope that this doesn't effect your next visit with us for your business us important to us

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de BW el 19 feb. 2024
Maria, Thank you so much for your review it really helps us a lot to improve our customer service as well as offer a lot more to our guest. please do not hesitate to reach out to us if you have any further questions or concerns in reference to your stay. We hope to see you again soon thanks.

6/10 Aceptable

Kelvin David Ortiz

Se hospedó 4 noches en febrero de 2024
Respuesta de BW el 15 feb. 2024
Thanks for submitting your review. your feedback is definitely important to us. We do take all reviews into consideration when its received. We will do our best to correct whatever issues that needs improvement. we hope that you stay with us again soon feel free to reach out to us if you have any issues or would like to share more information in reference to your stay so that we can be sure to improve thank you so much

8/10 Bueno

Charlotte

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All was fine- beds comfortable- staff very helpful- just an overnight on our way to Hilton Head.
Se hospedó 1 noche en febrero de 2024
Respuesta de BW el 5 feb. 2024
Thank you so much for your review on your stay with us we are pleased to know that you enjoyed your stay with us. We work hard to make sure that our guests are comfortable and happy with there stay. we hope to see you again soon

2/10 Terrible

Laparis

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 9 noches en enero de 2024
Respuesta de BW el 2 feb. 2024
Thank you so much for your review on your stay with us. We do apologize for the inconvenience during your stay. We try our best to accommodate our guest as well as provide great customer service. We hope that in the near future you will stay with us again so that we can make sure that your stay is much better if you would like to contact us in reference to more detail on your stay, please feel free to reach out to us.

10/10 Excelente

Janice

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de BW el 2 feb. 2024
Thank you so much for your review on your stay with us. We do apologize for the inconvenience during your stay. We try our best to accommodate our guest as well as provide great customer service. We hope that in the near future you will stay with us again so that we can make sure that your stay is much better if you would like to contact us in reference to more detail on your stay, please feel free to reach out to us.

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de BW el 27 ene. 2024
Ms. Jennifer thank you for staying with us. We also Appreciate you for giving us a review it helps us to strive hard to maintain Outstanding customer service for all of our guest

10/10 Excelente

William

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Bw el 23 ene. 2024
Thanks for your review! your feedback is important to us please be sure that we do take in consideration of our guest opinion on their stay at our property and will strive hard to provide excellent customer service to all guests!

10/10 Excelente

LAFAYETTE, Cape Coral

Se hospedó 1 noche en enero de 2024
Respuesta de BW el 15 feb. 2024
Thanks for submitting your review. your feedback is definitely important to us. We do take all reviews into consideration when its received. We will do our best to correct whatever issues that needs improvement. we hope that you stay with us again soon feel free to reach out to us if you have any issues or would like to share more information in reference to your stay so that we can be sure to improve thank you so much

4/10 Mediocre

Andrew

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The room had multiple spider webs forming in the washroom. The telephone in the room didn't work—very friendly front desk staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Best Western el 19 ene. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best WesternOperations ManagerBest Western Plus Huntersville Inn & Suites Near Lake Norman

2/10 Terrible

Lilian Michel

Se hospedó 1 noche en enero de 2024
Respuesta de BW el 19 ene. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you again.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very clean hotel and the staff were very helpful and courteous.
Se hospedó 1 noche en enero de 2024
Respuesta de BW el 19 ene. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to complete the survey.

10/10 Excelente

Iona

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bw el 2 feb. 2024
Thank you so much for your review we appreciate your feedback for we try our best to provide our customers with the best service possible while staying with us. We will take your experience into consideration and will continue to work hard to provide great customer service thanks hope to see you again soon.