Estacionamiento para personas con discapacidad

Opiniones sobre West Ashley Inn

2 out of 5
West Ashley Inn
2058 Savannah Hwy, Charleston, SC

Opiniones

5,8
Evaluación: 10 - Excelente. 216 de 1001 opiniones" "
Evaluación: 8 - Bueno. 160 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 176 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 135 de 1001 opiniones" "
Evaluación: 2 - Terrible. 314 de 1001 opiniones" "

5,4/10

Limpieza

7,0/10

Personal y atención

5,2/10

Servicios

5,4/10

Estado de la propiedad e instalaciones

5,6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Santos Éramos

Se hospedó 3 noches en diciembre de 2023
Respuesta de V P el 11 dic. 2023
Thank your taking valuable time to give your feedback, We really appreciated. That gives us an opportunity to improve our quality of service.

8/10 Bueno

Odalis

Se hospedó 1 noche en septiembre de 2023
Respuesta de V P el 25 sept. 2023
Thank you for your time to give us feedback. I am sorry that your stay was not to the par but gives us an opportunity to improve our service.

10/10 Excelente

Rosman

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice
Se hospedó 4 noches en agosto de 2023
Respuesta de V P el 25 ago. 2023
Thank you for your time give your valuable feedback, I am so glad that you are very happy.See you in a future.

8/10 Bueno

JOSE

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Relations Management el 7 may. 2023
Dear Jose, Thank you very much for taking the time to write a review and tell us about your stay at our hotel.We are delighted to hear that you loved the majority of your time. Your opinion will assist us to determine our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.

2/10 Terrible

Noemi

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Esta sucio y tiene muy mal holor La ropa de cama está vieja
Se hospedó 1 noche en marzo de 2023
Respuesta de Guest Relations Specialist el 7 mar. 2023
Thank you for taking the time to write this review and share your thoughts with us. This is not something to be taken lightly, and it has been forwarded to management for review. We place a high value on providing our guests with a safe and enjoyable experience, and we are deeply sorry that we fell short. We hope to earn your business on future trips so that you can see how we are constantly improving. We hope to see you again soon, and we appreciate your patience.

2/10 Terrible

Sandra, Clover

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Piso del cuarto, pegajoso y tienes que cerrar la puerta por dentro del cuarto, los empleados te habren la puersin tocar.. pésimo!
Se hospedó 1 noche en mayo de 2022
Respuesta de Nancy Y. el 13 jul. 2022
Lamentamos saber que no disfrutó de su estadía con nosotros y nos disculpamos por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor visite de nuevo. nancy y. #equipo6

6/10 Aceptable

Víctor

Se hospedó 1 noche en febrero de 2022
Respuesta de Brand Experience Team el 14 abr. 2022
Hi Victor,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

6/10 Aceptable

Maribel

Se hospedó 1 noche en febrero de 2022
Respuesta de Brand Experience Team el 14 abr. 2022
Hi Maribel, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Kaur J. #Team6

10/10 Excelente

Carmen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El lugar es muy tranquilo y bastante seguro
Se hospedó 5 noches en noviembre de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
N/a
Se hospedó 3 noches en julio de 2021

2/10 Terrible

Ivett

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Orrible, Pesima higiene, cucarachas, moscas guasasas, y todo cochino
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Juan D

Viajó con su familia
Le gustó: Personal y atención
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Clemente

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo muy bien
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2021

8/10 Bueno

Mario

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2020

10/10 Excelente

Hector

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buena estadia
Muy buen lugar muy limpio y espacioso todo muy excelente
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager el 8 mar. 2020
I am sorry for the delayed response.... I just took over the property and appreciate the feedback.

8/10 Bueno

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 15 may. 2024
Hello Linda, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Aceptable

Charleca

Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 14 may. 2024
Hello Charleca, We are glad to hear you chose to stay with us. Should you wish to provide any further feedback, please do not hesitate to contact us directly. We hope to welcome you back soon!

10/10 Excelente

Clarence

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 12 may. 2024
Hi Clarence,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Aceptable

Noah

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
It isn’t as bad as people say. Would I stay more than a night? No. But it’ll do.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 10 may. 2024
Hi Noah,Thank you for providing your honest feedback about your recent stay with us. We appreciate your perspective and understanding that while our hotel may not be ideal for an extended stay, it served its purpose adequately for your one-night visit.We value your feedback and take it into consideration as we continuously strive to improve our offerings and services. While we understand that there may be certain aspects that could be improved, we're glad to hear that your overall experience with us was not as negative as you anticipated.We appreciate your open-mindedness and willingness to acknowledge that while it may not be your preferred choice for an extended stay, it was sufficient for your needs during your short visit.Thank you for choosing to stay with us, and we hope that if your future plans bring you back to the area, you will consider giving us another opportunity to serve you.

8/10 Bueno

Allison, Mount pleasant

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención
I wish there was more options close by for food and groceries
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Management el 10 may. 2024
Hi Allison,Thank you for providing feedback about your recent stay with us. We appreciate your comments regarding the availability of food and grocery options in the vicinity of our hotel.We understand the importance of having convenient dining and shopping options nearby. While we strive to offer a comfortable and enjoyable stay, the availability of nearby amenities is beyond our direct control.We recommend exploring options such as online delivery services or reaching out to our front desk for recommendations on nearby restaurants and grocery stores. Our team is always ready to assist with information and suggestions to make your stay more convenient.Your feedback is valuable to us, and we will take it into consideration as we continue to improve and enhance our guest experience. We appreciate your understanding and hope that this aspect did not significantly impact your overall stay with us.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

8/10 Bueno

Gaberella

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Dogs barking & Pets living there
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 10 may. 2024
Hi Gaberella,Thank you for bringing your concerns regarding dogs barking and pets living at our hotel to our attention. While we strive to provide a comfortable and peaceful environment for all our guests, we understand that excessive noise from dogs and other pets can be bothersome. We will review our pet policies and remind pet owners of their responsibility to ensure that their pets are well-behaved and considerate of other guests.We appreciate your feedback, as it helps us identify areas for improvement. Please know that we take such matters seriously and will take steps to address this issue to ensure a more enjoyable experience for all our guests.If you have any additional concerns or if there is anything else we can do to make amends for the inconvenience you experienced, please do not hesitate to reach out to our management team directly. We value your feedback and want to ensure that your future stays with us are more enjoyable.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back and provide you with a more peaceful experience.

2/10 Terrible

Fabian

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Bare bones, no refrigerator or microwave or coffee machine, lumpy bed. Ambiance around the property felt unsafe. The reception staff was pleasant and helpful in getting a refund. We didn’t stay there.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Relations Management el 10 may. 2024
Hi Fabian,Thank you for sharing your feedback regarding your intended stay with us.We understand the importance of having essential amenities like a refrigerator, microwave, and coffee machine in your room. We will take your feedback into consideration as we evaluate and enhance our room offerings.We regret that the bed did not meet your comfort preferences. Guest comfort is a priority for us, and we apologize for any discomfort you may have experienced. We will investigate the matter further to ensure that the quality of our beds meets the highest standards.The safety and security of our guests are of utmost importance to us, and we take such concerns seriously. We will review our security measures and make any necessary improvements to ensure a safe and comfortable environment for our guests.We're glad to hear that our reception staff was pleasant and helpful in assisting you with obtaining a refund. We appreciate their professionalism and dedication to providing excellent customer service.Thank you once again for sharing your feedback. If there is anything else we can do to address your concerns or if you have any additional feedback, please do not hesitate to reach out to our management team directly.We hope that you will consider giving us another chance in the future to provide you with a more positive experience.

8/10 Bueno

Shannon

Le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Management el 10 may. 2024
Hi Shannon,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

4/10 Mediocre

William

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios
No microwave, refrigerator or coffee in the room
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager el 6 may. 2024
Hello William,We appreciate your feedback and apologize for any inconvenience. Guest satisfaction is our priority, so we encourage you to contact management directly to address your concerns and help enhance your future stay experience.

2/10 Terrible

Chelsea

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place was absolutely DISGUSTING! Blood and fecal matter on the toilet, pubic hair on the bed, nasty stains on the mattress. Room reeked of weed, roaches scattered when the lights came on. Butn marks on the sheets.. NEVER STAY HERE!
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager el 6 may. 2024
Hello Chelsea,We are truly sorry to learn about your disappointing experience. We take feedback seriously and will address these concerns internally for future improvements to ensure the best guest experience. Your comments have been shared with our team for further review.

10/10 Excelente

Gerardo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thank you for working with locals.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Relations Management el 2 may. 2024
Hi Gerardo,Thank you for sharing your review about your recent stay at our hotel!We are thrilled to hear that you had a wonderful experience and that you appreciated every aspect of your stay. Our team works diligently to create a relaxing and pleasant environment for our guests, and we are delighted to know that we succeeded in providing you with just that. Your comfort and satisfaction are of utmost importance to us, and we are glad to have been a part of your travel convenience.We sincerely appreciate your feedback. It means a lot to us to know that our efforts are recognized and valued. We look forward to welcoming you back in the future, and please do not hesitate to reach out to us if there is anything we can do to further enhance your stay.Once again, thank you for choosing our hotel and for sharing your positive opinions. We can't wait to have the pleasure of serving you again!We hope to see you again soon!

10/10 Excelente

Gerardo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Thank you 🙏 for working with locals.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management el 2 may. 2024
Hi Gerardo,Thank you for sharing your review about your recent stay at our hotel!We are thrilled to hear that you had a wonderful experience and that you appreciated every aspect of your stay. Our team works diligently to create a relaxing and pleasant environment for our guests, and we are delighted to know that we succeeded in providing you with just that. Your comfort and satisfaction are of utmost importance to us, and we are glad to have been a part of your travel convenience.We sincerely appreciate your feedback. It means a lot to us to know that our efforts are recognized and valued. We look forward to welcoming you back in the future, and please do not hesitate to reach out to us if there is anything we can do to further enhance your stay.Once again, thank you for choosing our hotel and for sharing your positive opinions. We can't wait to have the pleasure of serving you again!We hope to see you again soon!

8/10 Bueno

Taide Carolina Vidal

Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 22 may. 2024
Hello Taide Carolina Vidal, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Aceptable

Scottie

Viajó con su pareja, Viajó por negocios
They advertise microwave and refrigerator, but there is neither in the rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 1 may. 2024
Hello Scottie, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our guests' experience. Please feel free to reach out to our management team to discuss your concerns further.

6/10 Aceptable

Bridgett

Viajó con su pareja
Le gustó: Servicios
I didn’t like the bed, you could feel the springs and that was very uncomfortable
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 1 may. 2024
Hello Bridgett, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team for further review. If you have any further concerns, please don't hesitate to contact our management team directly.

10/10 Excelente

Lamont

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 18 may. 2024
Hi Lamont,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Mediocre

Zakiya

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
WHY HAVE A POOL AND CANT USE IT. HOW CAN YOU ADVERTISE AS PART OF PROPERTY AND IS NOT. lAUNDRY FACILITY DOWN DURING MY WHOLE STAY OF 1 MONTH. SNACK MACHINES TAKE MONEY. OVER CHARGE ON WEEKENDS FOR WHAT, STILL NO EXTRA AMMENITIES. SOME ROOMS AC WORK AND SOME DON\'T. LADIES IN OFFICE ARE LOVELY AND HOUSEKEEPING IS ALSO. MGMT NOT.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 26 abr. 2024
Hi Zakiya,Thank you for sharing your feedback with us regarding your recent stay at our establishment. We appreciate your comments and concerns, and we would like to address them.We understand that you were disappointed with the unavailability of the pool during your stay. While we strive to provide all advertised amenities, there are times when unexpected maintenance or circumstances may arise, resulting in temporary closures. We will continue to work towards ensuring the availability and functionality of all our amenities for the enjoyment of our guests.Regarding the laundry facility, we understand the importance of having access to such services and regret any inconvenience this may have caused. We will review our processes to minimize disruptions and ensure that all necessary repairs and maintenance are carried out promptly.We regret any issues you encountered with the snack machines and any discrepancies in pricing. We will investigate these matters to identify any malfunctions and address them accordingly. Our goal is to provide a seamless experience for our guests, and we appreciate you bringing this to our attention.We value your feedback about the functionality of the air conditioning in some of our rooms. Our maintenance team will inspect the AC units to ensure they are operating at their optimal level. We apologize for any discomfort this may have caused and assure you that we will take measures to rectify the situation.While we appreciate your positive remarks about the ladies in the office and our housekeeping staff, we apologize if our management did not meet your expectations. We will assess our practices and communication to ensure that we are consistently providing exceptional service and addressing guest concerns effectively.Thank you for bringing these matters to our attention. We are committed to continuously improving our services and facilities, and your feedback plays a crucial role in that process. We hope to have the opportunity to provide you with a more enjoyable experience in the future.

2/10 Terrible

Caitlyn Rain

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff was great but conditions of the rooms are horrible.
Se hospedó 4 noches en abril de 2024
Respuesta de Guest Relations Management el 26 abr. 2024
Hi Caitlyn Rain,Thank you for sharing your feedback regarding your recent stay at our establishment. We appreciate your kind words about our staff, but we are sorry to hear that you found the conditions of the rooms to be horrible. Maintaining clean and well-maintained rooms is of utmost importance to us. We take your feedback seriously, and we will investigate the issues you encountered to understand the root cause and take appropriate measures to address them.We value your feedback, as it helps us identify areas for improvement. If there is anything else we can do to address your concerns or if you have any further feedback, please feel free to reach out to us directly.Thank you for choosing our establishment, and we hope to have the opportunity to regain your trust and provide you with an enhanced experience in the future.

8/10 Bueno

Aaliyah

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management el 25 abr. 2024
Hi Aaliyah,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

4/10 Mediocre

Delaney

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The staff was kind and helpful and the room had clean sheets and was bug-free, but unfortunately those are the only positives. The bed was worn through and made sleep almost impossible with giant dips and springs poking up, there was blood on the ceiling in the bathroom, and the non-smoking room somehow smelled even smokier though the course of our stay. The location is very convenient but we wouldn’t stay here again.
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management el 25 abr. 2024
Hi Delaney,Thank you for sharing your feedback regarding your recent stay at our establishment. We appreciate your kind words about our staff's kindness and helpfulness, as well as the cleanliness of the room.However, we apologize for the negative aspects of your stay. We understand that the condition of the bed made it difficult for you to get a good night's sleep. Your comfort is important to us, and we apologize for failing to provide a satisfactory sleeping experience.We are also sorry to hear about the blood on the ceiling in the bathroom and the smoky smell in your non-smoking room. These issues are unacceptable, and we apologize for the discomfort and inconvenience they caused. We will address these matters promptly to ensure that they are resolved and prevented from occurring again in the future.We appreciate your feedback, as it helps us identify areas for improvement. We regret that we did not meet your expectations during your stay, and we apologize for any negative impact it had on your overall experience.If there is anything else we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us. We value your patronage, and we hope that you will consider giving us another opportunity to provide you with a more satisfactory stay in the future.

6/10 Aceptable

christina

Le gustó: Personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 25 abr. 2024
Hi Christina,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

6/10 Aceptable

Robert

Viajó con su familia
To much outside noise
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Robert, I apologize for the inconvenience you experienced due to outside noise. Our team strives to ensure all guests have a comfortable stay. If you have any further feedback or would like to discuss your visit in more detail, please feel free to reach out to our management team. Your insights are valuable to us as we work to enhance the guest experience.

2/10 Terrible

Nataliya

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management el 25 abr. 2024
Hi Nataliya,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

2/10 Terrible

David

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was like pulling into the hood of Detroit very unsafe
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello David, We regret to hear about your concerns and take security seriously in our area. Your feedback is valuable for us to improve our services for future guests. If you have further details to share, please reach out to our management team for assistance in addressing this matter. Your input helps us enhance our guests' experiences.

4/10 Mediocre

Amanda

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
We didn’t make it in to check in- the property felt very unsafe! Just on the other side is a bridge we’re homeless people (I could have thrown a rock to where they were)! I was traveling with myself and two teenage girls- did not feel safe at all!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Amanda, We regret to hear about your experience and take all feedback seriously. We recommend guests to prioritize their safety at all times and suggest reaching out to local authorities or management if feeling unsafe in any area. Your concerns will be noted for the property's continual improvement.

4/10 Mediocre

Leonard C

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This appears to be a former Motel 6. It has weekly rates, so I am guessing people are living here, not just staying the night. Floor was sticky and I had a lot of problems with the lock. No one seemed to care about the lock problems Key was difficult to work and the dead bolt kept getting stuck where I couldn't shut the door. At night people were milling around outside with annoying noise through midnight. I can't believe you have this property available for your customers
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 23 abr. 2024
Hello Leonard C, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns about the lock with our maintenance team for improvement. Guest safety and comfort are our top priorities, and we are sorry to hear about the noise disturbance you encountered. Rest assured that we take all comments seriously to enhance our guests' experiences in the future.

6/10 Aceptable

Samuel

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
No shampoo, broken towel rack, no Kleenex, no fridge, no coffeemaker – but great shower, friendly, helpful staff.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management el 20 abr. 2024
Hi Samuel,Thank you for sharing your feedback on your recent stay at our hotel. We appreciate your comments and are glad to hear that you found our shower to be great and our staff friendly and helpful. We take pride in providing excellent service to our guests.Regarding the amenities in your room, we strive to provide a comfortable and convenient experience for our guests, and we understand that some items are important for your stay. We will review our room preparation procedures to ensure that all necessary amenities are consistently provided.In regards to the broken towel rack, we are committed to maintaining our facilities to the highest standards, and we will address the issue promptly to have it repaired or replaced.Please note that not all of our rooms are equipped with a fridge, as it may vary depending on the room type and booking details. We appreciate your understanding and feedback. Our team will take your comments into consideration as we continually strive to improve our services and facilities. We value your patronage and hope to have the opportunity to welcome you back in the future.If there is anything else we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to us.

2/10 Terrible

Barrie, atlanta

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Let me start this off with the fact I travel A LOT. I am happy as long as it’s relatively quiet and clean. I’m a small business owner and can’t afford the fanciest accommodations. I believe you get what you paid for, but this stay definitely was not the case. This place was ABSOLUTELY awful. I paid more than I normally do too. I stayed for 3 nights, and if I could have afforded to be out how much I spent for the 3 nights I would have left the first night. First, as soon as we walked into the room I counted 3 roaches with in the first 5 minutes.The walls and corners of the room were not cleaned properly and were filled with grime. The floors were so dirty that when I walked out of the shower my feet were already covered in dirt. We were given two awful pillows for the bed and when we called the front office in hopes of at least one more each, we were told they were out. The bed was old and had a dip in it and stains. It was so uncomfortable. We had a room up against the outside stairwell and I swear it sounded like someone was throwing themselves down it all night EVERY night. Whoever was staying above us was stomping and running around the room so much it shook our walls. We yelled and tried to hit the ceiling at one point to get them to stop because it was past 1AM. We had to get up early for our event and didn’t sleep at all from the noise. Also, house keeping never came by our room all 3 days. To top it off? We had to pay for our internet. Never. Again. :(
Se hospedó 3 noches en abril de 2024
Respuesta de Guest Relations Management el 16 abr. 2024
Hi Barrie,Thank you for sharing your feedback about your recent stay with us. We would like to address some of the concerns you raised.While we understand that cleanliness is of utmost importance, it is important to note that we have a rigorous cleaning protocol in place. Our housekeeping team works diligently to maintain the highest standards of cleanliness throughout the hotel. We assure you that we will reinforce our training and procedures to prevent similar issues in the future.Regarding the noise disturbances you experienced, we regret any inconvenience caused. We have policies in place to enforce quiet hours, and we do our best to ensure a peaceful environment for our guests. However, it is challenging to control the behavior of other guests at all times. We strive to address noise complaints promptly, and we regret if we were unable to resolve the issue to your satisfaction during your stay.Regarding the internet access, we understand that complimentary Wi-Fi is a standard expectation for many travelers. However, as an economy hotel, we offer affordable rates that do not include certain amenities, such as free internet access. We appreciate your understanding in this regard.We would like to reiterate our commitment to guest satisfaction, and we regret that your experience fell short of your expectations. We value your feedback and will use it to improve our services and facilities moving forward.Thank you for choosing our hotel, and we hope that you will reconsider staying with us again in the future, as we would welcome the opportunity to provide you with a more positive experience.

6/10 Aceptable

Emily

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
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Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 16 abr. 2024
Hello Emily, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with our team for further improvement. Thank you for taking the time to let us know about your experience.

10/10 Excelente

Jessica

Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 5 may. 2024
Hi Jessica,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Jeremy

No le gustó: Limpieza, estado de la propiedad e instalaciones
This property was just wrong on so many levels. Upon entry into the lobby to check in
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Relations Management el 9 abr. 2024
Hi Jeremy,Thank you for sharing your feedback regarding your recent stay at our property. We would appreciate it if you could provide us with more specific details about the issues you encountered upon entry into the lobby. Your feedback is important to us, and we would like to address your concerns in a meaningful way.Please feel free to provide additional information, and we will do our best to resolve any issues and make improvements based on your feedback. We value your opinion and want to ensure that all our guests have a positive experience when staying with us.Thank you for bringing this matter to our attention, and we look forward to hearing from you soon.

6/10 Aceptable

Gregory, Grand Forks

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The room reeked of smoke and then the cockroaches showed up
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello Gregory, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 Mediocre

Ashlyn

Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Ashlyn, We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues raised.

6/10 Aceptable

Jessica

Viajó con su pareja, Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Staff was very nice. Our bathroom was totally run down and our floor was so dirty that the bottoms of my feet were covered in dirt. Free parking was nice and thankfully we were just needing a place to sleep and were in the room very little.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 9 abr. 2024
Hello Jessica, Thank you for sharing your feedback with us. We are pleased that you found our staff to be welcoming and enjoyed the complimentary parking. We appreciate your understanding as we work to improve our facilities for all guests to enjoy a comfortable stay.