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Opiniones sobre Sleep Inn & Suites Cross Lanes - South Charleston

2.5 out of 5
Sleep Inn & Suites Cross Lanes - South Charleston
15 Goff Crossing Drive, Cross Lanes, WV

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 587 de 760 opiniones" "
Evaluación: 8 - Bueno. 133 de 760 opiniones" "
Evaluación: 6 - Aceptable. 25 de 760 opiniones" "
Evaluación: 4 - Mediocre. 10 de 760 opiniones" "
Evaluación: 2 - Terrible. 5 de 760 opiniones" "

9,6/10

Limpieza

9,6/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Stephanie S

Se hospedó 2 noches en abril de 2024

10/10 Excelente

Johnny

Viajó por negocios
Excellent place to stay! Great staff.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Linda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very friendly and helpful.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were very thankful for a clean nice place to sleep to break up our drive. Breakfast was great and it was close to the interstate.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Kevin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was just a very nice overall experience.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Sandra

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel was so good that I wouldn't stay anywhere else unless they were full . Friendly helpful staff, delicious soup great breakfast.comfortable room
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Se hospedó 1 noche en abril de 2024

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
👌
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Linda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

melody

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice
Se hospedó 1 noche en abril de 2024

10/10 Excelente

GLEN

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
had a good stay
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Kim

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Have stayed here several times and it's always a good place. Nice hotel staff and very clean
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Derek

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Nice stay overall with helpful staff. I liked that it was near a lot of restaurants and things to do. Had a lot of options for breakfast but I wasnt overall impressed with the food. Beds werent the most comfortable. Room was a little small but nice. Overall it was average. Nice stay but could use some updating.
Se hospedó 3 noches en abril de 2024

8/10 Bueno

DENISE

Le gustó: Limpieza, estado de la propiedad e instalaciones
The lady at breakfast was not pleasant
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jill

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only negative was the shower, they put us in a handicap room. Shower water goes all over the floor.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Carla

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Toni, Englishtown

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Room was not as clean as previous stays here (we've had quite a few). Workers were not as friendly as in the past. Pool was broken and we were not notified ahead of time.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Stephanie

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Amy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No tv service which was a bummer!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Linda

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a good night’s stay. We appreciated the snacks provided during the social hour and the hot breakfast choices.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kevin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property is OK. Not great. Not bad. Worked for what we needed.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jeff

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place, only downfall, which was not the fault of the hotel was the cable was out on the tv
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Sarah

No le gustó: Limpieza, estado de la propiedad e instalaciones
I made my reservation through Expedia for this hotel. It wasn’t until after driving 8 hours with two small children and trying to check in was I told that they canceled my reservation. I received ZERO notification. Not to mention the customer service was absolutely pitiful! No manager on site and I was offered no assistance to fix the issue. I was just told over and over to contact Expedia even though the hotel is the one who canceled. Very unprofessional! If I could rate a negative star I would. This place is completely non dependable and if you want good customer service this hotel is not for you.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Lloyd

No le gustó: Personal y atención, estado de la propiedad e instalaciones
My reservation was cancelled and emailed to me at 12:15 pm with a 3 pm check in . I was already in Charleston when I received it and then couldn’t get me a room and all hotels were booked up for that night in the city ! Complete and utter bull !
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kellie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel, good breakfast.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Larry

Se hospedó 1 noche en abril de 2024

10/10 Excelente

James

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Right off the highway and within walking distance of a restaurant. Hotel offers snacks during the day along with soup for dinner. Breakfast is really good and does vary from day to day. Staff is quick and efficient.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

John, Richland

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
First time at a Sleep Inn. Was impressed with cleanliness, staff, and newness of the facility. Huge parking lot making it easy for me hauling a boat.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Johnny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location and easy access from I-64.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Katie

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Sammy

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
Needed pool towels and front desk rep stated it wasn’t her problem or issue to get some for guests in the pool area
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Stephen, MESA

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The breakfast food was excellent and the staff were all extremely friendly and helpful.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Heather

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We will definitely stay at this sleep inn again when stopping in West Virginia. My only complaint was the air conditioner in our room did not work properly and I should have said something about it sooner. As soon as I did, they moved us to another room very quickly. Great customer service. Room was very clean. My son liked it so much he asked to stay at the same hotel on our drive back home from vacation and we did! Highly recommend!!!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Chuck

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All the staff was friendly, there was a lady on late night shift that was awesome Friday night the 22nd. My wife is a big coffee drinker, at all hours. The lady made us a fresh pot of coffee, this was a step above on customer service.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Matthew J

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

aaron

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Janice

Viajó con su pareja
Le gustó: Personal y atención, servicios
I appreciate a clean stay and this place did not disappoint. The shower floor was worn but that was not a big deal to me. I would stay here again.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Earnest, Rustburg

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean Good value
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Daniel

No problems whatsoever
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Erin, Grafton

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, small but clean rooms, good breakfast. Easy access to Shawnee sports complex.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

John

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The room and property were fine. The lady that takes care of the breakfast was absolutely miserable. Both days I requested something that was empty and she rolled her eyes and muttered complaints under her breath. No one wants to deal with a grumpy person first thing in the morning. Try smiling!
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

ronald

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie el 9 mar. 2024
Thank you for your review of our hotel. Five out five is one of the highest compliments and we are truly grateful for it. We look forward to hosting you again in the future.

10/10 Excelente

Dennis

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was wonderful and really nice. The hotel was clean both in the lobby, pool, and our rooms. It was a wonderful stay. Thank you!
Respuesta de Katie el 6 mar. 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a wonderful stay at Sleep Inn & Suites. Providing exceptional service and maintaining cleanliness throughout our hotel are top priorities for us, and we're delighted that our staff's hospitality, along with the cleanliness of our lobby, pool, and rooms, contributed to your enjoyable experience.Your kind words mean a lot to us, and we truly appreciate your feedback. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,

8/10 Bueno

Erica

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and accommodating! No complaints
Se hospedó 1 noche en marzo de 2024
Respuesta de Katie el 5 mar. 2024
Thank you for your wonderful feedback! We're delighted to hear that you found Sleep Inn & Suites to be clean and accommodating during your stay. Providing a comfortable and welcoming experience for our guests is our top priority, and we're thrilled that we could meet your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excelente

Eric

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie el 27 feb. 2024
Thank you so much for excellent review of our hotel. A five out five is one of the highest compliments. We look forward to hosting you again in the future.

10/10 Excelente

Lynette

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was VERY clean.
Se hospedó 2 noches en febrero de 2024
Respuesta de Katie el 24 feb. 2024
Dear Lynette,Thank you for taking the time to leave us a five out of five review! We're thrilled to hear that you had an excellent experience at Sleep Inn & Suites. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excelente

Myrna

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great as usual
We were in town for basketball tournaments and stayed at the Sleep Inn Motel. I had stayed here earlier in the year and knew it was a nice clean great rate motel to spend our time in the area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie el 13 feb. 2024
Dear Valued Guest,Thank you for choosing Sleep Inn Hotel for your recent stay during the basketball tournaments. We're delighted to hear that you returned to stay with us again and that you found our motel to be a nice, clean, and great rate option for your time in the area. Your continued trust in us is greatly appreciated, and we look forward to welcoming you back whenever your travels bring you our way.

10/10 Excelente

Mark

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Work stay 2/10/23
Everything was very clean and last at front desk was very nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie el 12 feb. 2024
Thank you for your review of our hotel. We are so glad you enjoyed our clean hotel. We look forward to hosting you again in the future.

10/10 Excelente

Linda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean!
Se hospedó 3 noches en febrero de 2024
Respuesta de Katie el 12 feb. 2024
Thank you very much for your glowing five out of five review! We're thrilled to hear that you had such a wonderful experience with us. Your feedback is greatly appreciated, and we're delighted that we could meet your expectations during your stay at Sleep Inn & Suites. We look forward to the pleasure of welcoming you back for another outstanding visit in the future.

10/10 Excelente

Anthony

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay. Rooms were very clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de Katie el 12 feb. 2024
Thank you so much for your fantastic five out of five review! We're thrilled to hear that you had a great experience staying with us and that you found our rooms to be very clean. Your feedback is greatly appreciated, and we're delighted that we could provide you with a wonderful stay at Sleep Inn & Suites. We look forward to welcoming you back for another excellent visit in the future.