6/10 Aceptable
Bo C.
11 ene. 2022
Le gustó: Limpieza
Great house, location but advertised incorrectly and lots of things didn't work
The good: The house was clean, nicely decorated and in a great location. We would rent again if some items were fixed and managed better. We had 8 people and there was plenty of room. One of the primary reasons we chose this house is the outdoor fireplace and TV which is advertised in the first picture on VRBO. Unfortunately, neither of these worked and when we called the mgt. company they said they haven't worked in sometime and couldn't be fixed. They said the fireplace kept blowing out with the wind and the TV connections outside kept breaking. We would have chosen another house would we have known upfront. Due to this and the multiple times we had to keep calling on items, we did ask for a 10% discount after our stay and we were told "we don't provide discounts", "we've had air conditioners go out and we still don't provide a discount, we try to fix it promptly but no discount." Just beware.
We paid to have the hot tub heated but it was not heated when we arrived. When we called we found out that paying to heat the hot tub meant we were allowed to heat the hot tub ourselves. They didn't send us the directions ahead of time so we couldn't use it the first night. There's a process where you turn the heater on and it takes about 40 minutes to heat up and it stays on for 2.5 hours so it takes some planning use.
The hot tub stopped working the second day, the indoor fireplace stopped working and we had to request a stopper for the master tub. The management company was quick to come out and fix them but because they didn't happen all at once it was multiple calls and periods of not being able to use them. The cookware was nice but they only had one non-stick pan which made normal cooking difficult. There were other small items but the biggest issue was the outside area not working as advertised.
Bo C.
Se hospedó 5 noches en enero de 2022