Hello Sergio,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

Hi Enrique,I'm very sorry for your poor customer service experience. My sincere apologies you found our associate unhelpful and insincere. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

Hello Enrique,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

Hi Enrique,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Enrique,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

Hello Enrique,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

Hello Jose Rene de Jesus Zamora,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

Hello Yarim, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

Gracias.

Thank you for the positive feedback!

Hello Andrew,We're sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will share your comments with our team for future improvement opportunities. Your experience is valuable to us, and we regret that we did not provide the quality stay you anticipated. Thank you for bringing these concerns to our attention.

Hello ANITA,We're pleased to hear you found your room to be clean. While our property's appearance may seem older, we focus on maintaining cleanliness. Your comfort is our priority, and we appreciate your feedback.

Hello Dennis,We are delighted to hear that you found our hotel's location convenient for exploring the Charles Town area, including the nearby attractions like the Casino and historical sites. Your positive feedback is truly appreciated as we aim to offer a prime location for our guests to enjoy all that the area has to offer.

Hello jeff, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

Hello Brittani, We value your feedback and regret to hear about your experience. Your comments will be shared with the relevant departments for further review. It's essential for us to meet and exceed our guests' expectations, and we apologize for any inconvenience this may have caused during your stay. Please feel free to reach out to our management team directly to discuss your concerns in more detail.

Hello Dana, We appreciate you taking the time to share your experience with us. If there are any specific areas you would like us to address, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better stay!

Hello Philip,We appreciate your feedback and sorry to hear about your experience. Guest comfort is important to us, and we'll explore ways to address noise levels and streamline our cleaning service process. Your input helps us improve our services for future guests' convenience and satisfaction.

Hello Kevin,Thank you for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future.

Hello Christopher,We are thrilled to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another fantastic visit!

Hello Victoria,We're glad to hear you found your stay to be straightforward. Your feedback is appreciated as we continually strive to make our guests' experiences seamless and enjoyable. Thank you for choosing our hotel for your recent visit.

Hello Pamela, We are delighted to hear that you appreciated our cleanliness and friendly staff during your stay. Our team works hard to ensure guest satisfaction. It's wonderful to hear that you enjoyed our breakfast offerings as well. We appreciate your feedback and hope to welcome you back in the future.

Hello Ronnie,We are delighted to hear that you had an excellent experience during your stay with us! Please do not hesitate to reach out if there is anything we can assist you with in the future.

Hello Kyle, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

Hello Maria,We are thrilled to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience!

Hello Donald,We appreciate your feedback regarding the hotel's location and I'm glad to hear it was convenient for your visit. Please know that your comments about noise levels and linen condition are duly noted for our ongoing improvement efforts. Thank you for bringing this to our attention.

Hello Maria,We are glad to hear you found our location convenient for your needs. Your feedback is valuable to us as we strive to offer a positive experience to all our guests. If you have any further comments or suggestions, please feel free to contact our management team directly.

Hello Timothy,Thank you for your kind review! We are delighted to hear that you enjoyed your stay in our newly remodeled room and found it to be exceptionally clean. Our team takes pride in providing exceptional customer service, and we are glad to hear that it exceeded your expectations. We are also thrilled that you enjoyed our hot breakfast, especially our homemade sausage gravy. We look forward to welcoming you back for another great stay in the future!

Hello R,Thank you for choosing our hotel for your quiet getaway. We regret to hear that your experience did not meet your expectations. We take guest feedback seriously and will use your comments to improve our services. We hope to have the opportunity to welcome you back in the future for a better stay.

Hello Brandi,Thank you for your kind words about our staff and breakfast. We strive to provide excellent service and a satisfying dining experience. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.

Hello Bernice,Thank you for your kind feedback! We're delighted to hear that you found our hotel's prices to be reasonable and our staff to be friendly. It's also great to know that you appreciated the cleanliness of our property. We strive to provide a positive experience for all our guests and are glad we met your expectations. We hope to welcome you back in the future!

Hello Gary W.,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had an easy check-in and enjoyed our comfortable beds and clean rooms. We strive to maintain a modern ambiance throughout our property. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

Hello Michael,Thank you for taking the time to write a review. We're delighted to hear that you enjoyed our friendly staff and convenient location near the casino/track. It's great that you appreciated the included breakfast and the nearby McDonald's for your coffee fix. We hope to have the pleasure of welcoming you back in the future.

Hello Carmen,Thank you for sharing your feedback regarding our hotel. We appreciate your compliments on the cleanliness of our property. We constantly strive to improve our guests' experiences, and your input regarding the exterior will be forwarded to our team for consideration. We value your opinion and hope to have the opportunity to welcome you back in the future.

Hello Tonya, Thank you for sharing your feedback regarding the crowded parking lot and the bathroom. We appreciate your input and will take it into consideration as we continue to improve our services and facilities. Should you have any further concerns, please reach out to our management directly for assistance.

Hello Elaine Charles,Thank you for your feedback regarding the shuttle service provided by Teena. We appreciate your kind words and are delighted to hear that you enjoyed your experience. We strive to provide exceptional service to all of our guests and it is always rewarding to know when our team members have made a positive impact. We look forward to welcoming you back in the future.

Hello Johanna, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your concerns about guests congregating in common areas. We strive to maintain a comfortable and safe environment for all our guests. Your observations will be shared with our security team for their awareness and attention.

Hello Lawrence,Thank you for sharing your positive feedback about our friendly front desk staff. We strive to provide excellent customer service to ensure a pleasant stay for our guests. We appreciate your kind words and hope to welcome you back in the future.

Hello George,We greatly appreciate your positive rating! We're thrilled that you had a wonderful experience during your stay at our hotel. Our team works hard to ensure that every guest has a memorable and enjoyable stay. If you have any further comments or feedback, please feel free to reach out to us. We hope to welcome you back again in the future.

Hello Jeffrey,Thank you for choosing our hotel for your stay. We truly appreciate your positive feedback on our friendly staff members. We strive to provide exceptional service to all our guests and we're delighted to hear that we succeeded during your visit. We look forward to welcoming you back whenever you're in the area.

Hello Marilyn, We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to provide excellent service, and we are sorry for the mix-up with your room assignment. We understand how frustrating it must have been to encounter this issue upon arrival. Moving forward, we will take measures to improve our check-in process to ensure that such incidents do not occur in the future. Thank you for bringing this to our attention.

Hello Brandi, We appreciate you choosing our hotel and taking the time to leave a rating. We hope you had a pleasant stay with us and enjoyed our hospitality. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We value your opinion and would love to hear from you.

Hello Jessica,We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could kindly reach out to our hotel directly with any specific feedback you have so that we can address your concerns. We value your input and hope to have the opportunity to make it right for you in the future.

Hello scott,We're sorry to hear that you didn't have a satisfactory experience during your stay. We value all guest feedback and would appreciate it if you could please reach out to our hotel directly to share any specific concerns or issues you encountered, so that we can address them accordingly. We strive to provide excellent service and a pleasant stay for all of our guests.

Hello Mark,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed our newly remodeled room, including the nice shower, at a great price. We appreciate your feedback and hope to welcome you back on your next visit.

Hello John,Thank you for choosing our hotel for your stay in Charles Town. We're glad to hear that you found our location convenient. We appreciate your feedback and hope to welcome you back on your next visit to the area.

Hello Kenny,We are delighted to hear that you had a wonderful experience during your stay with us! It was our pleasure to provide you with excellent service and create a memorable stay. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

Hello andrew, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Hello Gary, Thank you for your loyalty and for providing your feedback on your recent stay. We apologize for any inconvenience caused due to the noise from the ongoing construction. While we understand it affected your sleep, we appreciate your understanding during this period of improvement. We hope you will reconsider staying with us in the future to experience the enhancements we are making to provide a better guest experience.

Hello andrew,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.