Dear Lola, thank you for being our guest and sharing your review. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk associates is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely,Hotel Management

Dear Matthew, Thank you for your feedback about your stay at Extended Stay America. On behalf of hotel management, we apologize for the inconvenience caused by the limited parking. We are actively looking into solutions to address this issue. We're glad to hear you enjoyed your stay otherwise, and that our front desk service and room quality met your expectations. We hope to welcome you back soon and provide an even better experience.Sincerely,Hotel Management

Dear mary, We're truly sorry for the distressing experience you had during your stay. It's disheartening to read about the presence of pests in your room, and we apologize for the inconvenience and discomfort they caused. Additionally, the behavior you described from one of our team members is completely unacceptable and does not reflect the level of service and care we aim to provide. We take such matters very seriously and will address these issues internally to ensure future guests are not similarly impacted. Please accept our sincerest apologies for falling short of your expectations, and we hope for another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Atul, Thank you for sharing your feedback with us. We're delighted to hear that you found your overall experience worth the price. However, we apologize that our breakfast offerings did not meet your expectations. Your comments are valuable to us as we continually strive to enhance our guests' experiences. Rest assured, we'll take your feedback into consideration and work towards improving our breakfast selection to better cater to your preferences. We hope to have the opportunity to welcome you back for a more satisfying stay.Sincerely,Hotel Management

Dear Jeremy, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We're continuously striving to enhance our guests' experience and regret that you found our recent renovations lacking. We take your comments seriously and will address any language barriers to ensure effective communication with all our guests. Your insights are invaluable as we work towards improving our services. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Sincerely, Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.

Dear Shaon, Thank you for sharing your review of your stay at our hotel. We apologize for any inconvenience caused by the check-in delay and any service lapses. Guest satisfaction is our priority, and we aim to provide excellent service. We appreciate your feedback and will address it with our team to ensure better guest experiences. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.

Dear Jack, We want to thank you for choosing to stay with us at Extended Stay America. We are absolutely thrilled to receive your thoughtful review and delighted to learn you found our hotel to be so comfortable and had some memorable encounters with our staff. We appreciate your recommendation and consider it for future enhancements. Thank you again for your generous suggestion. We look forward to your next visit! Sincerely,Hotel Management

Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.

Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.

Thank you Ellen for you feedback. We value our all our guests and it is important for us to hear a positive response that validates our efforts to provide a clean and welcoming space.

Dear Dennis R, Thank you for sharing your recent experience. We're sorry for any inconvenience you encountered during your visit. Your feedback regarding the room amenities and maintenance issues is valuable, and we'll ensure they are addressed appropriately. We appreciate your understanding and hope for the opportunity to host you again in the future for an improved stay.Sincerely,Hotel Management

Thank you so much for your response. Hope to be able to provide you with a great experience with us in the future.

Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.

Dear Russell, Thank you for your review. We sincerely apologize for the inconvenience you experienced during your recent stay. It is unacceptable that your room was not available and that you encountered cleanliness issues. Please rest assured that we take your feedback seriously and are actively addressing these concerns with our team to ensure they are not repeated. We understand your disappointment and hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Management

Dear Dale, Thank you for the review. We sincerely apologize for the inconvenience caused by the presence of insects in your room and the unpleasant odor you encountered. Please rest assured that we take cleanliness and pest control seriously; measures have been taken to address this issue thoroughly. Your feedback is precious to us as we strive to maintain a clean and comfortable environment for all our guests. We hope to welcome you back and provide you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Ellen, Thank you for your continued loyalty and for choosing Extended Stay America. We are thrilled that you consistently find our accommodations clean and our staff friendly and helpful. Your recommendation means a lot to us, and we're delighted to provide excellent value for your money. We appreciate your kind words and look forward to welcoming you back for many more enjoyable stays in the future!Sincerely,Hotel Management

Dear Angelica, Thank you so much for this honest review. We are glad that you were pleased with our affordable prices and spacious and comfortable rooms. We are thrilled that your overall experience was positive and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Bilal ShahThank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chantilly - Dulles takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.

Dear Magdi, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

Dear Mark, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk team is always available to improve your time. Please give us another chance so we can leave a much better impression on the next visit. Sincerely, Hotel Management

Dear Guest, We apologize for any inconvenience caused by our late checkout fee policy and the collection of guest information. These policies are in place to ensure the security and smooth operation of our hotel. Your feedback is valuable, and we will review these procedures to ensure they align with our guests' expectations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Nina, Thank you for your recent stay at our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Hamza, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Ellen, Thank you for your kind words about Extended Stay America! We are delighted that our staff has provided exceptional service and that you find our rooms clean and comfortable. Creating a welcoming and homely atmosphere for our guests is our goal. We appreciate your positive feedback and look forward to providing you with another pleasant stay in the future.Sincerely,Hforel Management

Dear Catharine, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear CIJI, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness and maintenance issues you encountered during your visit. This is not reflective of our usual service standards, and we're genuinely sorry for any inconvenience caused. Your feedback is invaluable in our continuous efforts to improve, and we will utilize your insights to identify how we can enhance our guest experience moving forward. We appreciate your kind words about our courteous team members and hope you'll consider giving us another chance to provide you with a more positive and enjoyable experience in the future. We would be grateful for the opportunity to show you the seamless stay we are typically known for.Sincerely,Hotel Management

Dear Ellen, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service, and we are delighted that their caring hospitality was the highlight of your stay. We’ll be sure to share your compliments with the team to let them know their efforts are appreciated. We look forward to having you as our guest again whenever your travels bring you back to Chantilly.Sincerely,Hotel Management

Dear Eric, Thank you for reviewing our hotel. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management