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Opiniones sobre Residence Inn Champaign

3 out of 5
Residence Inn Champaign
502 West Marketview Drive, Champaign, IL

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 194 de 414 opiniones" "
Evaluación: 8 - Bueno. 96 de 414 opiniones" "
Evaluación: 6 - Aceptable. 50 de 414 opiniones" "
Evaluación: 4 - Mediocre. 35 de 414 opiniones" "
Evaluación: 2 - Terrible. 39 de 414 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

6,8/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

6,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

María erika

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cómodo y buena ubicacion
Bien excepto por que al día siguiente de mi llegada no hicieron bien el aseo
Respuesta de General Manager el 18 oct. 2016
Estoy feliz de que haya disfrutado de su estancia con nosotros! Gracias por elegir el Residence Inn by Marriott en Champaign! Esperamos su próxima visita. Gracias de nuevo. DAN RUST Gerente general

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
calidad del servicio
Excellent

10/10 Excelente

Jayalakshmi, Schaumburg

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great clean and well maintained hotel with very spacious rooms.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jeffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Steven, Tetonia

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Elaine

Le gustó: Limpieza
This hotel is in the middle of being rehabbed. My floor/room was complete. Very clean and comfortable. Thermostat worked well too! My only issue was housekeeping never made it to my room. I did ask for fresh towels which were delivered. The management staff was very nice.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Harriet, colorado Springs

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was good, even though there was construction according to the desk clerk, we weren't affected by it at all.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 24 ene. 2024
Thank you your feed back I will shear this with the team

2/10 Terrible

Terrie

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Horrible Experience
I picked this hotel as I needed an oven to prepare food to take for a family gathering. At check in I was informed that there would be no breakfast in the morning because it was Christmas. She also added that she didn’t think any restaurants would be open. So a trip to the grocery store to purchase some additional food happened. Upon returning to the hotel, I was in need of some ice. The ice machines on the first and second floor were not working and there was no machine on the third. Back to the front desk where I was informed that the machine was on the fourth floor but they were doing renovations on that floor. She actually got the ice for me. The toilet continued to run, the carpet is pulling out of the strip in the kitchen area and actually hurt my feet to walk on it. The people above us sounded like they had 8 children who were running and jumping all evening. This was probably one of the worst experiences I have ever had at a named brand hotel.
Drawer wouldn’t stay closed
Mattress didn’t fit on frame correctly
Se hospedó 1 noche en diciembre de 2023
Respuesta de Wanda Jakopo el 10 ene. 2024
I am truly sorry for your experience with your stay I a sure you this not the level of service we want to be known for I apologizes for your stay and if you would give us another try I promise your stay will be better.Thank you for staying with us at the Residence inn ChampaignWanda Jakopo

4/10 Mediocre

Lisa

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Horrible
At 7am construction started in the room above us! The banging and pounding of carpet being installed was absolutely ridiculous and loud. We should have never been put into our room!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Wanda Jakopo el 10 ene. 2024
Thank you for choosing to stay with us at the Residence Inn Champaign. On behalf of the staff and our construction crew we do apologize for the noise of the renovation. Once we are completely done please come to revisit our new rooms and lobby.

2/10 Terrible

Lisa

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Wanda Jakopo el 10 ene. 2024
Thank you for Choosing to stay with the Residences inn Marriott

2/10 Terrible

Rosanne, Twinsburg

Se hospedó 1 noche en diciembre de 2023

4/10 Mediocre

Kasey

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous. Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk The biggest disappointment of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it. The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappointments the hotel itself offered.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Jasmine el 3 dic. 2023
Thank you for your feedback. to better ensure all guest have a better experience we have shared this with the leadership team in the hotel. We would like to invite you back to the hotel for a more enjoyable experience in the future. Thank you Jasmine WilsonFront Office Manager

4/10 Mediocre

Donna

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
No manager on duty from Friday through Sunday on a very busy weekend. Staff was insufficiently trained and unable to reach manager on call to resolve a room issue. Hotel was run-down. There was insufficient parking.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jasmine el 22 nov. 2023
Dear Donna,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Jasmine WilsonFront Office ManagerHawkeye Hotels

10/10 Excelente

Rebecca

Se hospedó 5 noches en noviembre de 2023
Respuesta de Tamala el 11 dic. 2023
Thank you for staying with us!

10/10 Excelente

Jay

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Business Trip.
Stayed about 10 days for work. This place was great. The staff was friendly and accommodating. Excellent experience all around. Will definitely stay here again in the future.
Se hospedó 9 noches en septiembre de 2023

6/10 Aceptable

Manish, Bordentown

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Short staff and dirty carpet and sofa bed was broken. Room was smoking and bad smell.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Ryan

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Darrell

Se hospedó 3 noches en agosto de 2023

8/10 Bueno

Min, Superior

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
안전하고 간단한 식사 준비 가능
Se hospedó 6 noches en agosto de 2023

8/10 Bueno

Jason

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fire alarm issue
Se hospedó 5 noches en agosto de 2023

8/10 Bueno

Rebecca

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 14 noches en agosto de 2023

2/10 Terrible

ROSANA

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

liaqat

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
Their rooms have torn up carpet, walls need repairs, bathroom did not have facial tissue. Breakfast was the worst, limited items, with no replacement when items were finished by 8:30. Worker was unresponsive and rude, not very approachable.
Se hospedó 5 noches en agosto de 2023

10/10 Excelente

Kshay

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
My stay here was nice room was clean and spacious.like that it had a full kitchen. Very nice!
Se hospedó 1 noche en agosto de 2023

4/10 Mediocre

Christopher

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
Booked a room thru Expedia. Was told when we arrived that all rooms were checked in and nothing was available. Everything was paid for on our end. She repeated more than once all rooms were checked in. Called Expedia up gave her the phone to talk to the rep and then all the sudden the reason is we misspelled your name and things changed. Suddenly our room was available after being told every room was checked in and accounted for????? It was very odd and frustrating considering we had traveled for 8 hours that day and it was late.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Lorry

Viajó con su familia
Le gustó: Personal y atención
Renovate the Room
Check in was fine. The bathroom was great for my 87 year old Mom since she uses a walker. When we walked in, the transition from tile to carpet was dark duck tape, except for about 6-8 inches - and it was raveled carpet. There was no blanket for me to put on the pull out (very uncomfortable) couch. The sheet set in the closet for the couch looked like it had been used… We were tired and didn’t want to deal with moving to another room, but I did let the receptionist know about the carpet so I wouldn’t get charged for it since I had my 9 lb Pomeranian with me. The faucet in the shower was very difficult to use, too.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Tomas

Viajó con su pareja, Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
No wifi all day and night, no cold water at the shower, my husband get burn and after that no way to open the faucet at the shower, I couldn’t take a shower. No juice at the breakfast. They told us that they are going to reimburse the costo of the night and now they are telling that they can’t.
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Marlin

Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Sellie

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Will never book here again
The place was not as good as I thought it was. The hallway in the 125-133 corridor was very smelly , needs a deep cleaning, the smell was horrible. The room couch bed was a -0 on a scale of 1-10. The pull out couch has stains and the mattress was horrible, super thin and old. You could feel every spring. We actually just slept on the couch instead of pulling it out. I will not , 1000% ever stay at this location Residence Inn.
Se hospedó 10 noches en mayo de 2023

6/10 Aceptable

Shannon

Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Jason

Se hospedó 5 noches en mayo de 2023

10/10 Excelente

Holly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room was spacious and clean. Staff was personable.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Rachel

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Tom

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en abril de 2023

8/10 Bueno

Tonilynn

Se hospedó 1 noche en abril de 2023

4/10 Mediocre

Sujatha

No le gustó: Limpieza, personal y atención, servicios
Se hospedó 5 noches en abril de 2023

6/10 Aceptable

Stephanie

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
I start by saying we had no issues in our room or with the staff, we travel frequently and always stay in Marriott brand hotels. However, this hotel is not up to Marriott standards and is in need of an update. Lots of little things like the pool closure, breakfast amenities, stains in the carpet down the hall, chipped tile in the bathrooms, cushions on lobby and room furniture that need to be replaced, and professionalism of some of the staff was lacking. The staff was not rude by any means but lacked professionalism when speaking to guests and each other. Overall I would probably not stay here again until corporate comes in and cleans some things up.
Se hospedó 2 noches en marzo de 2023

2/10 Terrible

Lindsay

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The heat in our room so woke to up freezing. Changed rooms to bug infested bathroom and broken television. Pool was closed without notice so couldn’t even use that amenity.
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Mary Deborah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2023

2/10 Terrible

Mark

Not good
Se hospedó 2 noches en febrero de 2023

6/10 Aceptable

Andrea

Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Patrick

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
No Clean
Room is dirty
Se hospedó 2 noches en febrero de 2023

2/10 Terrible

Longzhen

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
There are lots of ants in the washroom
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Sermeaka

Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Jamie

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Remodeling needed
The hotel is in need of some remodeling Carpet is tore Andy dirty
Se hospedó 2 noches en diciembre de 2022

4/10 Mediocre

Cliente verificado

DISAPPOINTED at this particular Residence Inn.
There was hardly any breakfast items on our first morning in the reception area. The elevators remained unswept our entire stay. There was no coffee machine in the suite. There were no pans and hardly any other basic kitchen utensils ie 1 fork, 1 knife... The shelves in bathroom were loose. The HVAC in the bedroom is so loud.
Se hospedó 1 noche en noviembre de 2022

6/10 Aceptable

Joshua

No le gustó: Estado de la propiedad e instalaciones
We have stayed at this property in the past and were disappointed at its current condition. I expect a little wear and tear, but the room and the facility just appeared unkempt. Staff was friendly, but seemed understaffed for a holiday weekend. Market was very low on items. Room did not smell fresh and clean as usual. Carpet in the halls was very stained in multiple places. Carpet in the room was frayed in multiple places. The kitchenette was in disrepair with multiple deep scratches and cabinet doors hanging off of the hinges in multiple places. Curtains in bedroom were hanging off of their attachments and ripped in multiple areas. Overall an acceptable experience, but very disappointing compared to previous stays. Will not stay at this location again.

10/10 Excelente

Barbara

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Jamika

Se hospedó 1 noche en octubre de 2022