4/10 Mediocre
Michael R.
8 oct. 2025
Le gustó: Limpieza
The Chalet was an okay place to stay with friends. It is clean, has comfortable beds, and a nice kitchen for cooking & sharing meals. The photos make it appear larger than it is. The kitchen is well-stocked with pots, pans, dishes,etc. However,bring a sharp knife for food preparation. The fireplace adds a warm touch, although it did not work on the first night; it was fixed the following day. There’s a fire pit outside, but there was no firewood, and there isn't a nearby location to purchase it. The unit is quiet at night. It’s approximately a 35-minute drive to Sleeping Bear Dunes and about 30 minutes to Traverse City.Our main issue is related to Elevated Homes Hospitality Management. Their hospitality claims did not match the reality; 5 stars for marketing. In the welcome emails, we had difficulty identifying the correct address for the unit and ultimately had to call the company for clarification. Check-in for the unit is not until 4 PM, and there is a fee of 25 to access the unit between 2 and 4 PM. We wanted to check in at 3 PM, but we learned that any check-in between 2 PM and 3:59 PM incurs that 25 fee. In contrast, another unit we rented on the trip allowed check-in at 5 PM but let us enter at 3 PM without any extra charge. We have better experiences dealing with the owners of properties.My opinion, this management company prioritizes profit over customer satisfaction.
Michael R.
Se hospedó 3 noches en septiembre de 2025
