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Opiniones sobre MainStay Suites Extended Stay Hotel Casa Grande

2.5 out of 5
MainStay Suites Extended Stay Hotel Casa Grande
851 N Henness Rd, Casa Grande, AZ

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 113 de 394 opiniones" "
Evaluación: 8 - Bueno. 124 de 394 opiniones" "
Evaluación: 6 - Aceptable. 70 de 394 opiniones" "
Evaluación: 4 - Mediocre. 55 de 394 opiniones" "
Evaluación: 2 - Terrible. 32 de 394 opiniones" "

7,6/10

Limpieza

8,0/10

Personal y atención

6,6/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

6,2/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Jada

No le gustó: Limpieza, estado de la propiedad e instalaciones
There were used socks hanging on the door, no
Se hospedó 2 noches en marzo de 2024
Respuesta de Wendy F. General Manager el 23 mar. 2024
Thank you for your valued feedback. All rooms are inspected before anyone can check in.

2/10 Terrible

Tim

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The area outside was fine and I never noticed any traffic noise while in the room. However that being said the room itself felt dirty. There was hair on the shower wall and in the sink in the bathroom. The shower faucet was literally coming off the wall and would pull from the wall when turning on the shower. The floor looked and felt dirty throughout the room. The bed is super hard. I would never stay here again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Wendy F. General Manager el 17 mar. 2024
Thank you for your valued feedback. I do apologize if you were not happy with your stay. I will pass this information along to our staff.

2/10 Terrible

Larry

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Wendy F. General Manager el 11 mar. 2024
Thank you for your valued feedback. I apologize if you were not happy with your stay, and I will pass this review along to our staff.

4/10 Mediocre

Rita

No le gustó: Personal y atención, comodidad de la habitación
Very disappointed for the price.
over priced for nothing extra. Blow dryer didn't work which they did replace. Asked for a clock for the room and they gave us a tiny 2 inch clock.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Wendy F. General Manager el 14 nov. 2023
Dear Valued Guest, Thank you so much for taking the time to give us your feedback. I apologize for the blow dryer in your room not working. Thank you for bringing it to our attention so the items could be replaced. I am sorry if we did not meet your expectations, and I do hope you will give us another chance.

4/10 Mediocre

William

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Worst night in eloy Az
Severely outdated motel a two room suite with one air conditioner with a fan in the wall to cool the bedroom. Stains on the bedding.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Wendy F. General Manager el 27 sept. 2023
Thank you so much for taking the time to leave us a review. We are currently renovating all rooms in the hotel so I do apologize if your stay did not meet your expectations. I hope you will come back, and give us another try. Thank you

8/10 Bueno

Sandra

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like how easy was to check in and out. The kitchen has everything loke that too
Se hospedó 2 noches en febrero de 2023
Respuesta de GM el 28 feb. 2023
Thank you for taking time to give your feedback. Glade that your stay was pleasant at our hotel.

10/10 Excelente

Michele

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Happy
Nice that each room is a suite. Full fridge/freezer, hot plate and even dished and silverware in cupboards!
Se hospedó 2 noches en febrero de 2023

2/10 Terrible

Claudia

Se hospedó 1 noche en febrero de 2023

4/10 Mediocre

naomi

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Walked in to no one there to check us in. She was putting on makeup in the bathroom. Very unprofessional. The lobby was crowded. The room key card failed to work. The room smelled awful. She challenged me about my service dog. I left there, went across the street to Best Western, booked a room. Went back to your hotel and checked out. No, I did not ask for a refund. Just got the hell out of there.
Se hospedó 1 noche en enero de 2023

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Affordable and convenient to Casa Grande ruins for sightseeing.
Se hospedó 1 noche en diciembre de 2022

6/10 Aceptable

Ron

Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Se hospedó 2 noches en noviembre de 2022

2/10 Terrible

Allen

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
When we entered the room i found roaches on the kitchen counter. we left and went to another hotel. we were refunded our money.
Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Nancy

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios
Hot tub wasn’t working. The grab and go breakfast was packaged blueberry muffins (everyday) coffee and juice. The rollaway bed was comfortable.
Se hospedó 5 noches en marzo de 2022

6/10 Aceptable

Carrie

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Would not recommend
Would not recommend. There were bugs in the room , loud and not clean
Se hospedó 1 noche en febrero de 2022
Respuesta de GS el 9 mar. 2022
My sincere apology we didn't meet your expectations. I have discussed this with my staff and on your next visit you will see our changes. Thank you.

4/10 Mediocre

JACKIE, Avondale

Se hospedó 1 noche en febrero de 2022

4/10 Mediocre

JACKIE, Avondale

No le gustó: Servicios, estado de la propiedad e instalaciones
When I checked in the base rate was different than what I reserved. The breakfast consisted of coffee and juice.
Se hospedó 1 noche en febrero de 2022
Respuesta de GS el 9 mar. 2022
My apologies your rates change however our rates change daily. We are working to improve our breakfast.

2/10 Terrible

Ernie

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It smelled of mold. Young kids in the hallway and outside ALL the time. Would not recomend to anyone
Se hospedó 4 noches en febrero de 2022
Respuesta de GS el 9 mar. 2022
Hello My apology that we didn't meet your expectations. I hope you did let front desk know about the noise. Thank you.

4/10 Mediocre

Kyle

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en febrero de 2022
Respuesta de GS el 13 mar. 2022
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies that we did not meet your expectations during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

8/10 Bueno

Justin

Le gustó: Limpieza, personal y atención
Good value
Friendly staff as always. Close to main shopping/dining area of Casa Grande. Hot tub wasn't working. 😕
Se hospedó 5 noches en enero de 2022
Respuesta de GS el 13 mar. 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Mediocre

Cliente verificado

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hot tub was dirty and cold. Given two towels for two people and a three day stay. Breakfadt consists of a wrapped up muffin and a 6oz coffee. Older hotel that is showing it's age in layers of paint discolored tub cover and original mattress.
Se hospedó 3 noches en enero de 2022
Respuesta de GS el 13 mar. 2022
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies during your stay. We value your comments and welcome the opportunity to serve you again.

6/10 Aceptable

Scott

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Not as bad as some say, but...
The room itself was OK, very spacious, and it's always nice to have a full-size refrigerator and freezer. The mattress was lumpy, and one side felt like I was going to roll downhill off the edge. Another review complained about the parking lot being mostly vehicle charging stations; that's simply not correct. One section of the back lot was dedicated to charging stations - but (a) it was often full of older (i.e., non-EV) cars, and (b) when it was available, the charging didn't work. We often heard the thumping of loud music and heavy footsteps above us ... at 3am. The smell of marijuana often permeated the hallways. I understand that COVID has changed how things can be handled, but the "breakfast" should really be more accurately described - namely, coffee/tea/juice and individually wrapped muffins. We've had normal breakfast options at other properties, in locations that were far more restrictive re: COVID precautions; this seems like a cost-cutting measure, but it's still advertised as "breakfast". The hot tub was out of order; the sign apologizing for that had seen some weather, so it's apparently been that way for some time. Overall, this is an acceptable property, for a 2-star hotel; don't go in expecting the Ritz Carlton.
Se hospedó 3 noches en enero de 2022
Respuesta de GM el 22 mar. 2022
Thank you for taking time to review our hotel during your stay. I really appreciate your understanding. Guest really needs to realize that all flags do not offer similar breakfast. Sometimes, guests do compare with high end hotel when it comes to amenity but they don't realize the price differences. We will try our best to give the best possible services based on the flag requirement. Best Regards,

4/10 Mediocre

Susan

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Find another place to stay
Property in need of updates - stale, dingy odor in room - the room had 1 chair for sitting unless you wanted to sit on the edge of the bed. “Breakfast included” a cup of coffee, 2 types of juice and a small packaged muffin - no fresh fruit, boxed cereal or milk, other packaged bakery items, etc. I would expect to pay about half what I was charged for the room. Would not recommend.
Se hospedó 1 noche en enero de 2022
Respuesta de GS el 13 mar. 2022
My sincere apologies for not meeting your requirements

10/10 Excelente

Sharon, Ft Mohave

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Best room ever! Was especially wonderful after the place we were in the night before.....very nice place!
Se hospedó 1 noche en enero de 2022
Respuesta de GS el 9 mar. 2022
Hello Happy to hear you enjoyed your stay with us. Please try us again in the future sometime. Thank you

10/10 Excelente

Mario

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022

6/10 Aceptable

Julia

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Cheap
It was ok smelled like Marijuana
Se hospedó 1 noche en diciembre de 2021

4/10 Mediocre

Elizabeth

Viajó con su familia, Viajó con mascotas
Le gustó: Personal y atención
No le gustó: Servicios
Nice to pay $170 a night to have a family of elephants upstairs that NEVER sleep & decide its okay to let their kids jump around all night, told front desk and they just chuckle. Bye Bye
Se hospedó 2 noches en diciembre de 2021

4/10 Mediocre

Julie P., Bend, USA

2 stars at best!
It is nothing like the picture. The room was not modern. It was well worn. No maid service. The towels we got from the desk the second day were stained or dirty and very moth worn - two huge bare spots. The sheets were awesome, though. However, this was more like a $59 per night hotel. I would not recommend it and I would not stay there again. The back door remained unlocked the entire day and night and there was not reputable people who seemed to come and go from there. Not good!
Se hospedó 3 noches en diciembre de 2021

10/10 Excelente

David, Bakersfield

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was essentially a small apartment, fairly spacious. Clean. Staff was friendly & knew their jobs. Will stay here again.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Mainstay Suites el 5 dic. 2021
I'm glad you enjoyed your stay with us. Thanks again

4/10 Mediocre

Jennifer

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Last visit
First, the staff is fantastic & we loved them. Our room was tiny, NO free breakfast despite the Hotels.Com description, the first floor flooded from the fire sprinklers the first night, they only clean rooms once per week, & left all the dirty dishes, the floors are really dirty, walls are paper thin so you hear all of your neighbors at all hours and finally the beds are old and lumpy so no sleep during our Thanksgiving stay. Won’t be back.
Se hospedó 4 noches en noviembre de 2021
Respuesta de Mainstay Suites el 5 dic. 2021
Apologies to hear that your stay was not pleasant. We have been working very to hard to renovate our hotel. When we finish up the remainder of the items. Hope to see you again.

6/10 Aceptable

Michael

Viajó con su familia
Le gustó: Personal y atención
Our room was clean, but it is very run down, and needs to be updated. The staff was very pleasant and helpful.
Se hospedó 3 noches en noviembre de 2021
Respuesta de Mainstay Suites el 13 dic. 2021
Thank you for taking the time in writing the review. We are currently renovating our hotel, please come again. Thanks again

2/10 Terrible

Manuel

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de GM el 13 nov. 2021
Dear Manuel, Thank you for taking time to give us your feedback. We are extremely sorry that you did not enjoy your stay. However, we have been working hard to finish up our renovations. Hope you will enjoy when all is done.

4/10 Mediocre

megan

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Room was dirty and run down.
Se hospedó 2 noches en octubre de 2021
Respuesta de GM el 13 nov. 2021
Thank you for staying with us and giving your feedback. We are extremely sorry that you did not enjoy your stay. We are in the process of finishing up the renovation, hope you will enjoy when all is done soon.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Over all unique service and good
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Guy

Viajó por negocios
Le gustó: Comodidad de la habitación
Se hospedó 1 noche en julio de 2021

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not what I expected.
Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The suites were clean with stove,dishwasher, refrigerator including items you need to cook. Staffing was friendly. I would recommend staying here.
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Valery

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Front desk gal was very friendly and helpful. Bed was comfortable and didn’t have any issues during our quick stay.
Se hospedó 1 noche en abril de 2021

4/10 Mediocre

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff member while checking was rude and it took a while for them to check us in. However, the lady at the desk on check out was very friendly. The facility it self is very dirty and has a musty smell. The towels we dingy. The carpets need to be cleaned cause while we were walking around barefoot, our feet were black. Very disappointed in this hotel. We checked out a day early and stayed at the Hilton down the street. Worth the extra money. We will not be recommending Mainstay in Casa Grande to my worst enemy.
Se hospedó 2 noches en abril de 2021

10/10 Excelente

Jeffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice stay, great location.
Loved my accessible room! Recovering from foot surgery it was a big help. Heidi and other staff took great care of me in my stay. Loud guests around my room. But what can you do, some people don't believe in indoor voices.
Se hospedó 5 noches en marzo de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2021

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Price gouging of food sold as snacks and meals as no breakfast being served$2 for a single PopTart was redicilous.
Se hospedó 2 noches en marzo de 2021

8/10 Bueno

Frank

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2021

6/10 Aceptable

Greg

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2021
Respuesta de Nazir el 4 feb. 2021
Thank you for staying with us. Hope see you again.

4/10 Mediocre

Dionisio

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Shower suck
Se hospedó 1 noche en diciembre de 2020
Respuesta de GM el 18 dic. 2020
Sorry to hear that you had bad experience with shower. This is not usual. However, we will take care the problem. Hope you will visit us again when you are in this area.

2/10 Terrible

Michael

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Consistent...at being terrible
Don't stay here. Don't believe the "newly renovated" nonsense. From roaches to crickets to unknown insects to dark hallways...hot room, uncomfortable bed, stains, air/heat system that didn't work...the one thing I will give this MainStay is consistency - at having a terrible property. To add to the fun, the room I booked was unavailable - apparently double-booked they said - so they arranged a smaller room that sells for a lower price but didn't make any accommodation to adjust the rate for us. To sum up, this one is simply terrible. Avoid it.
Se hospedó 2 noches en diciembre de 2020
Respuesta de GM el 18 dic. 2020
Sorry to hear that you had a bad experience. Although we have made significant improvement and we will continue to finish up the rest of the improvement plan. Hope you will visit us again and we will try our best to give you the best possible service.

8/10 Bueno

Vicky

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2020

6/10 Aceptable

sharon

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
No tv
Older facility,no extra pwrks wich is fine but tv didnt work, ice macine didnt work, was difficult to get the shower to work, on the plus side, bed was good ans so were the linens
Se hospedó 1 noche en octubre de 2020

4/10 Mediocre

Gary, Casa Grande, AZ

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This property needs serious repair, cleaning and upgrading. Very disappointing.
Se hospedó 1 noche en octubre de 2020

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en septiembre de 2020

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Customer service was excellent the front desk manager both day and evening were very very good. I appreciate it they’re pleasant demeanor and their responsiveness to my needs. My room was very comfortable and I enjoyed my stay very much!
Se hospedó 1 noche en julio de 2020
Respuesta de Nazir Alam (General Manager) el 8 sept. 2020
We are glad to hear that you enjoy your stay with us. Hope to see you again.