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Opiniones sobre Holiday Inn Express & Suites Casa Grande, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Casa Grande, an IHG Hotel
805 N Cacheris Ct, Casa Grande, AZ

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 209 de 380 opiniones" "
Evaluación: 8 - Bueno. 102 de 380 opiniones" "
Evaluación: 6 - Aceptable. 35 de 380 opiniones" "
Evaluación: 4 - Mediocre. 17 de 380 opiniones" "
Evaluación: 2 - Terrible. 17 de 380 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

CARLOS JACOBO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2019
Respuesta de GSM el 14 ene. 2019
Thank you for your 4 rating

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
agradable
Mi familia y yo disfrutamos mucho la estancia...............................................
Respuesta de GSM el 25 may. 2016
Thank you

10/10 Excelente

javier, hermosillo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
excelente
muy relajante
Respuesta de Guest Services el 26 may. 2016
Thank you

10/10 Excelente

Gary E

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Would have given Excellent ratings across the board but bathroom floor had broken and loose floor tile that were a potential hazard. Room 229
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 29 abr. 2024
I appreciate your feedback and bringing this to our attention. Please come back and see us again soon.

10/10 Excelente

Tonya

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property was pretty quiet for a hotel. It is nice that it is off the main road. I was also happy that I could walk to a restaurant for food instead of having to load my Mom (who has dementia) and my dogs in to the car just to get something to eat. We were able to enjoy our meal as if we were home. Finally, the property was very clean and when I interacted with staff members they seemed happy, enjoyed their work and were very pleasant.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 22 abr. 2024
Thank you for your review. We are glad we could accommodate your needs, and that our staff and property were very pleasant for you. Please come back and see us soon.

10/10 Excelente

holly

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent staff
Se hospedó 3 noches en marzo de 2024
Respuesta de GM el 3 abr. 2024
Thank you for your review! Please come back and see us again soon.

10/10 Excelente

Nicola

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 21 feb. 2024
Thank you for your review. Please come back and see us again soon.

10/10 Excelente

Susan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nicest place we have stayed at in a long time
Se hospedó 2 noches en febrero de 2024
Respuesta de GM el 21 feb. 2024
Thank you for your review. Please come back and see us again soon.

8/10 Bueno

Sara Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasant Stay
The front desk admin was amazing and checking in was very easy. Her service was professional and she was extremely kind. The room was very clean and overall pleasant stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 29 ene. 2024
Thank you for your review. We are glad you enjoyed your stay. We will forward your comments to our front desk to let them know how pleased you were with them.

10/10 Excelente

LEATRICE, SHADY SPRING

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 15 ene. 2024
Thank you for your review

2/10 Terrible

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I did not like the thin walls between the rooms, and I did not appreciate the loud party that went on all night across the hall.
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 6 dic. 2023
Thank you for your review. I am sorry to hear you experienced noise issues while you stayed with us. Did you report it? We could of called the room to quiet them down. We strive to have all our guests have the best experience possible, and I apologize that we fell short. We hope you give us another chance in the future.

10/10 Excelente

Xiaoqin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 3 noches en noviembre de 2023
Respuesta de GM el 29 nov. 2023
Thank you for your review. Please come back and see us again soon!

10/10 Excelente

Cindy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en agosto de 2023
Respuesta de GM el 25 ago. 2023
Thank you for you 10 rating

10/10 Excelente

Maureen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de GM el 7 ago. 2023
Thank you for your feedback!

6/10 Aceptable

Terry

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Place but Pricey!!
Expensive. $296 a night per room is a little expensive.
Se hospedó 1 noche en junio de 2023
Respuesta de GM el 22 jun. 2023
Thank you for your review. Please come back and see us again soon.

2/10 Terrible

joseph

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Did not like anything about this property. The first thing I see when I go to park my work truck is a tweaker “working” on his car in the hotel parking lot, stayed up most of the night checking on my truck to make sure it wasn’t broken into. The doors don’t even close to the hotel rooms you have to lift them up to get them to close. The shower drains are broken. Overall does not seem like the safest of places to stay and with no security to watch vehicles in the parking lot I would not recommend being the area that it is in.
Se hospedó 1 noche en abril de 2023
Respuesta de GM el 2 may. 2023
Thank you for your review. I am sorry to hear you feel our property is unsafe. We do have cameras around the hotel and a night worker that does patrol the lot every hour. We are on the tail end of a renovation and any door that is not shutting properly is being fixed, we are just waiting on the contractor to replace the faulty hinges. My apologies again, I hope you do give us another chance in the future.

10/10 Excelente

Rosario

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It had plenty of open space around. I did not like that it was a bit isolated
Se hospedó 1 noche en abril de 2023
Respuesta de GM el 2 may. 2023
Thank you for your review. Please come back and see us soon.

10/10 Excelente

Lillian

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2023
Respuesta de GM el 24 may. 2023
Thank you for your 5 rating

8/10 Bueno

Joe

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2023
Respuesta de GM el 2 may. 2023
Thank you for your rating

2/10 Terrible

Michelle

Viajó con su pareja
Le gustó: Personal y atención
I was quoted one price that included taxes and was charged over $50 per night over the quote. When I asked staff why they said it was their room security in case of damages to the room. They dismissed my complaint and told me to have a nice day since they already collected my money. I was there for four days and the hand soap dispenser was never refilled even though I asked a few times. I did not get clean towels on my last day there.
Respuesta de GM el 3 may. 2024
Thank you for your review. I'm sorry you we not aware of our authorization policy. It's pretty standard across all hotels, we do 25 per night, which is released back to you after check out. I will also forward your comments to our housekeeping department. I apologize you did not get your dispenser refilled and you did not get clean towels. We always try our best to take care of our guests needs, and I'm truly sorry we fell short.

8/10 Bueno

Lillie, Park City

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Overall it was a good stay. Rooms are much bigger than most. Breakfast is included. Decent location but some homelessness in the area.
Se hospedó 2 noches en diciembre de 2022
Respuesta de GM el 28 dic. 2022
Thank you for your review. Please come back and see us again soon.

10/10 Excelente

lei

Le gustó: Limpieza
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Robert

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Edwin

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Safe and clean
Se hospedó 1 noche en septiembre de 2022
Respuesta de GM el 21 sept. 2022
Thank you for your review. Please come back and see us again soon

4/10 Mediocre

Keith

Viajó por negocios, Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The staff was inattentive and unfriendly; the shower did not work.
Se hospedó 1 noche en julio de 2022
Respuesta de GM el 4 ago. 2022
Thank you for your review. My apologies for the troubles you experienced with your stay. I will look in to this right away.

6/10 Aceptable

Cliente verificado

Viajó con su familia
No le gustó: Limpieza
Disgustingly dirty "cleaned" bathroom at check-in.
We had two rooms. We requested months in advanced, attached rooms, but it was not reserved that way. It was after 3pm but the second room was not cleaned yet for check-in. The problem was that the handicap room that was next door that was ready for check-in turned out to be filthy in the bathroom. The handicap shower chair was not installed, was off to the side by the toilet and covered with dried to the plastic dark pubic hairs. The floor itself was covered in dark curly hair as well, so there was obviously no attempted by the maid service to clean the bathroom floor or the shower chair. The sliding bar for the shower head was so loose that it could not be put into a position to stay below belly height and would spray straight at the floor. Their excuse was that they are short handed. This will be our last stay at this particular Holiday Inn Express.
Se hospedó 1 noche en mayo de 2022
Respuesta de GM el 1 jun. 2022
Thank you for your review. I apologize not only for the late response but also the experience you had during your stay. We are under new ownership and management and it's taken awhile to get all our ducks in a row. Yes, we were and still are short handed which could cause delays in specific rooms being ready, but that is no excuse for the cleanliness of your room. I have not heard any other complaints on the showerhead but I will make sure maintenance followed up on this. I will make sure all departments are made aware of your dissatisfaction, and hope you give us another chance in the future.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay will definitely come back
It was great. Everything was clean and neat. Complimentary everything was a plus. Pet friendly staff and hotel is awesome!
Se hospedó 1 noche en abril de 2022
Respuesta de GM el 1 jun. 2022
Thank you for your review. I apologize for the late response. We are under new ownership and management and it's taken awhile to get all our ducks in a row. We are glad you enjoyed your stay, and hope to see you again in the future.

2/10 Terrible

Rocky

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Se hospedó 2 noches en febrero de 2022
Respuesta de GSM el 21 mar. 2022
Thank you for your rating

10/10 Excelente

EDWARD

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfy bed, nice breakfast, close to shopping and restaurants. Would stay again when in area.
Se hospedó 1 noche en febrero de 2022
Respuesta de GSM el 2 mar. 2022
Thank you for your review. Please come back and see us again soon.

8/10 Bueno

Delores

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very warm , welcoming and friendly staff. Very nice breakfast buffet.
Se hospedó 3 noches en enero de 2022
Respuesta de GSM el 1 feb. 2022
Thank you for your review. Please come back and see us again soon.

10/10 Excelente

Judy

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Even though the hotel is near the interstate my room was quiet with no road noise. The breakfast menu was extensive and the food was delicious. All the staff members I interacted with were kind and helpful.
Se hospedó 1 noche en enero de 2022
Respuesta de GSM el 18 ene. 2022
Thank you for your review. We are glad you enjoyed your stay and we look forward to your next visit.

10/10 Excelente

Ryan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Outdoor heated pool and spa were great
Se hospedó 4 noches en diciembre de 2021
Respuesta de GSM el 7 ene. 2022
Thank you for your review. Please come back and see us again soon.

10/10 Excelente

Mary Anne

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very Satisfied
The check in went smoothly. Our key cards were ready. The room was clean. Breakfast was at least a notch above the typical chain hotel breakfast. The breakfast area was clean. The warmer trays were kept well stocked. The tables we wiped down constantly
Se hospedó 1 noche en diciembre de 2021
Respuesta de GSM el 31 dic. 2021
Thank you for your review. We are glad you enjoyed your stay and we hope to see you again soon.

8/10 Bueno

SCOTT

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Nice enough property but showing it’s age just a bit. Bathroom mirror lights were missing so it was dark in there. Room 320. But the biggest issue was Z E R O water pressure in the shower! like barely a trickle. When you end up spending 20 minutes trying to wash your hair you end up using MORE water, not less. Other than that it was fine. room carpet needed a cleaning
Se hospedó 1 noche en diciembre de 2021
Respuesta de GSM el 27 dic. 2021
Thank you for your review. We will let our Maintenance department know of your concerns and have them corrected.

10/10 Excelente

elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2021

2/10 Terrible

Agustin

Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Eric

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very new facility and check in was quick and easy. Nice stay…
Se hospedó 3 noches en diciembre de 2021
Respuesta de GSM el 18 dic. 2021
Thank you for your review. Please come back and see us again soon.

2/10 Terrible

Brian

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The worst
When I arrived I was told we would be on the same floor as on going construction. The front desk person told me that they "should be done around 6pm each night" so hopefully the noise will be not too loud. We had to walk through a hallway full of a cloud of dust and various tools and pieces of construction equipment. The second day we were there a car parked near ours was broken into, the window was shattered. The following day the glass was still on the ground. The room was dirty, the couch was stained, and the shower had nearly zero water pressure.
Se hospedó 3 noches en noviembre de 2021
Respuesta de GSM el 30 nov. 2021
Thank you for your review. We are sorry to hear about your negative experience you had while staying with us. Our remodel is nearing an end and unfortunately being sold out on a regular basis it is impossible to keep our guests away from the noise. We apologise for the inconvenience. Our housekeeping and maintenance departments of your displeasure with your room. We hope you come back again after the remodel is finished so we can give you a better experience. Thank you again.

10/10 Excelente

Erin

Se hospedó 1 noche en septiembre de 2021
Respuesta de GSM el 29 nov. 2021
Thank you for your 10 rating

10/10 Excelente

Kathy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was clean, nice bed, friendly staff
Se hospedó 3 noches en noviembre de 2021
Respuesta de GSM el 22 nov. 2021
Thank you for your review. We hope to see you again soon

8/10 Bueno

Lisa

Viajó por negocios
Le gustó: Personal y atención, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021
Respuesta de GSM el 22 nov. 2021
Thank you for you 8 rating

10/10 Excelente

Thomas

Se hospedó 2 noches en octubre de 2021

10/10 Excelente

Robin

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
n/a
Se hospedó 1 noche en septiembre de 2021
Respuesta de Kyle el 23 sept. 2021
Thank you for your review. We are glad you enjoyed your stay with us, and hope you stay with us again in the future.

10/10 Excelente

Robert, Hastings

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, easy checkin and very clean room. We were able to enjoy the pool, it was perfect after a long day. The breakfast staff were amazing, good food and lovely women helping.
Se hospedó 1 noche en agosto de 2021
Respuesta de GSM el 28 ago. 2021
Thank you for your review. We are glad you enjoyed your stay and our amenities. Please come back again soon

4/10 Mediocre

Juan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en julio de 2021
Respuesta de GSM el 23 jul. 2021
Thank you for your comments and 5 rating.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean place welcoming professional staff
Se hospedó 3 noches en julio de 2021
Respuesta de Kyle el 15 jul. 2021
Thank you for your review. We are glad we were able to make your stay enjoyable. Hope you choose us again in the future.

10/10 Excelente

Cliente verificado

Le gustó: Personal y atención
Se hospedó 2 noches en julio de 2021
Respuesta de GSM el 23 jul. 2021
Thank you for your 5 rating

10/10 Excelente

Robyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Worth it
Very clean. Loved it
Se hospedó 1 noche en julio de 2021
Respuesta de GSM el 6 jul. 2021
Thank you for your review. Please come back and see us again soon!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2021
Respuesta de GSM el 23 jul. 2021
Thank you for your 3 rating