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Opiniones sobre Best Western Plus Casa Grande Inn & Suites

2.5 out of 5
Best Western Plus Casa Grande Inn & Suites
1918 E FLORENCE BLVD, Casa Grande, AZ

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 62 de 98 opiniones" "
Evaluación: 8 - Bueno. 25 de 98 opiniones" "
Evaluación: 6 - Aceptable. 7 de 98 opiniones" "
Evaluación: 4 - Mediocre. 0 de 98 opiniones" "
Evaluación: 2 - Terrible. 4 de 98 opiniones" "

9,6/10

Limpieza

9,2/10

Personal y atención

8,6/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Daniel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect place to rest after a long trip
Se hospedó 1 noche en abril de 2024
Respuesta de Elizabeth el 3 may. 2024
Hello Mr. Daniel, We want to thank you for the high five shout out! I am glad to see you enjoyed your stay. We also thank you for being a best western rewards member with us. Hope to have you back again. Have a wonderful summer! Stay Kool! :)

8/10 Bueno

Leticia C Haddad

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
El hotel está bien, pero nunca fueron a hacer el cuarto. Salí a las 8.45 de la mañana y cuando regresé fuí a preguntar por qué no habían hecho el cuarto y me dijeron que pasan a las 7:30 a hacerlo y que si estaba el letrero de no molestar ya no pasaban. Otro día limpiar el cuarto fue cambiar los jabones y poner toallas limpias. No hicieron las camas. En total, hice dos reservaciones pero estuvimos casi toda le. semana y nunca hicieron bien la limpieza
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Mario

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El hotel es nuevo y tiene impecables áreas, gym, baños, habitaciones, espacios, alberca. Felicidades. Casa grande la ciudad es horrible
Se hospedó 2 noches en junio de 2022
Respuesta de Hardip singh el 19 jun. 2022
Thank you so much. We so glad you enjoyed your stay. Hope to see you soon.

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2024
Respuesta de Elizabeth el 14 may. 2024
Thank you Daniel, we so greatly appreciate the high five! It really means a lot. We do want to thank you for being a best western rewards member. Hope to have you back again with us. May you have a wonderful summer. :)

10/10 Excelente

Pamela

Se hospedó 1 noche en abril de 2024
Respuesta de Elizabeth el 3 may. 2024
Good morning Mrs. Pamela, thank you so much for the high five! It is always nice to see our guest happy with their stay. Thank you for being a best western rewards member with us. We do hope to see you again soon. Have a wonderful summer! Once again, thank you.

10/10 Excelente

Mary

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff exceeded expectations. Clean. Great Breakfast options!
Se hospedó 1 noche en marzo de 2024
Respuesta de Elizabeth el 27 mar. 2024
Thank you Mary, it really means a lot to get the positive feedback. The whole team works really hard in every department. We love to see our guest happy. We do hope to have you back again soon. Have a wonderful Easter Sunday. :)

10/10 Excelente

Angel

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the coffee pot! Everyone was so nice & the room was so comfy & modern! Thanks so much
Se hospedó 2 noches en marzo de 2024
Respuesta de Elizabeth el 27 mar. 2024
Thank you Angel, I am glad to see you enjoyed your stay. Thank you for your positive review. Hope to see you come back again with us. May you and your family have wonderful Easter Sunday. :)

8/10 Bueno

Terry, Sells

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No maintenence worker onsite to address plumbing issues like toilet was clogged. No shower mat. Shower floor was very slipper fear of falling.
Se hospedó 1 noche en marzo de 2024
Respuesta de Elizabeth el 22 mar. 2024
Hello Terry, First I would like to thank you for staying with us. I also want to apologize if your stay was not to your satisfaction when coming to your shower or toilet. We do have a maintenance on hand 24 hours, so I am not sure if he was called or what had happened that day. I was informed that the toilet was good and the maintenance was not needed. So, once again I apologize for any inconvenience. I do hope you consider staying with us again, so we can get a chance to provide you with a superior experience. :)

10/10 Excelente

Mary

Viajó con su pareja
Great customer service
Se hospedó 2 noches en marzo de 2024
Respuesta de Elizabeth el 13 mar. 2024
Thank you Mrs. Mary, we greatly appreciate your business and the review. We do hope to have you back again with us. Have a wonderful year. :)

10/10 Excelente

Harold, Las Vegas

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Isabella was very pleasant and helpful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Elizabeth el 13 mar. 2024
Thank you Mr. Harold, We look forward to seeing you again. We really appreciate the review. It makes us smile. :)

10/10 Excelente

Gladys

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great property and the staff is great.
Se hospedó 1 noche en enero de 2024
Respuesta de Elizabeth el 5 mar. 2024
Thank you Mrs. Gladys for the high score, it does put smiles on our faces.

2/10 Terrible

Sherrie

Specifically asked for Room service. Returned at 9:30 pm & NOTHING had been cleaned in room. Front
Se hospedó 2 noches en marzo de 2024
Respuesta de Elizabeth el 5 mar. 2024
Hello Mrs. Sherrie, On behalf of our entire team, I want to apologize if your room was not serviced. Our team is really great and always on top of things, so I am not sure what happened here. Need to speak with the one that it was assigned too. So once again I apologize. I do hope you consider staying with us again so that we have another chance to offer you a greater experience.

6/10 Aceptable

Terrace, Bend

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios
This is way over priced for its value. They charged me $300 due to supply and demand it was an average facility. The pool isn’t heated so unusable during the winter. And the exercise room is small and very limited. TV didn’t work. Needs to be priced accordingly
Se hospedó 2 noches en febrero de 2024
Respuesta de Elizabeth el 27 feb. 2024
Hello Mr. Terrance, on behalf of our entire team, I would like to apologize for the inconvenience caused to you, regarding your stay. Our website does state that our pool outside is not heated, but we do have the nice hot jacuzzi out there as well. I do want to let you know we are at our competitive and market rate here. February is also a high peak season for us. So, I'm sorry you felt it was not worth the rate. We are a brand-new hotel and we do want our guest happy and wanting to come back. Also, I'm not sure if you informed our front desk about your tv? So once again, we apologize for not exceeding your satisfaction.

10/10 Excelente

Luis L

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Kind staff
Se hospedó 7 noches en febrero de 2024
Respuesta de Elizabeth el 27 feb. 2024
Hello Mr. Luis, I want to thank you for your positive feedback. I do hope you enjoyed all of your stay and hope to have you back again with us soon. Once again, thank you Mr. Luis. :)

10/10 Excelente

Nicole M

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very polite and helpful staff!
Se hospedó 2 noches en enero de 2024
Respuesta de Elizabeth el 26 feb. 2024
Thank you, Nicole, for the five out of five rating! It does put a smile on my face. I'm glad you enjoyed your stay. We do hope to see you again. May you have a wonderful rest of your year. :)

8/10 Bueno

Erich

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Decent hotel. Nice rooms. Very random area.
Se hospedó 2 noches en enero de 2024
Respuesta de Elizabeth el 20 feb. 2024
Thank you for staying with us. Hope to have you back again.

10/10 Excelente

Jeffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This is a nice new property that is clean and well run. Friendly staff and a nice breakfast included.
Se hospedó 2 noches en febrero de 2024
Respuesta de Elizabeth el 20 feb. 2024
Thank you so much for the positive feedback, it does put smiles on our faces. We do hope to have you back again soon. Once again thank you. :)

8/10 Bueno

jerry

Se hospedó 3 noches en febrero de 2024
Respuesta de Elizabeth el 22 mar. 2024
Hello Jerry, Thank you so much for responding about your stay. I am glad you enjoyed your stay with us. Hope to have you back again soon . You have a wonderful rest of the year. :)

8/10 Bueno

Chris

Se hospedó 1 noche en enero de 2024
Respuesta de Elizabeth el 27 mar. 2024
Thank you Chris for the four out of five. I am glad to see you enjoyed your stay. Hope to have you again with us. May you have a wonderful Easter Sunday. :)

10/10 Excelente

Valorie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location and newer hotel
We had a wonderful stay at the BW in Casa Grande AZ. The room was nice, breakfast good and parking great. A little noisy on the main road side and the noise from Texas Roadhouse. Get in the back and it would be great.
Se hospedó 1 noche en enero de 2024
Respuesta de Elizabeth el 26 feb. 2024
Thank you Mrs. Valorie, for the positive review, we really do appreciate it. The whole team works really hard to make our guest happy and wanting to return. So, we do hope to see you again with us. So, once again, thank you. :)

8/10 Bueno

Grzegorz

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Elizabeth el 26 feb. 2024
Thank you Mr. Grzegorz, for the four out of five. We greatly appreciate your feedback. We do hope to have you back. Hope to see you soon. :) Once again, thank you.

10/10 Excelente

Pamela

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was clean and service was great.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Elizabeth el 7 dic. 2023
Thank you Mrs. Pamela, We greatly appreciate your positive feedback. Hope to have you back again with us. May you have a wonderful and blessed Merry Christmas and a Happy New years. Once again, thank you.

10/10 Excelente

Luis L

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property Manager and staff are very friendly and go out there way to help with anything you may need lesbby
Se hospedó 5 noches en noviembre de 2023
Respuesta de Elizabeth el 7 dic. 2023
Good morning Mr. Luis, We would like to thank you for the great review. It puts a smile on our faces. We do hope you can come back with us again. May you have a wonderful and blessed Merry Christmas and a Happy New Year. Hope to see you again. :)

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They had an espresso machine. Super cool but was broke down one day during our stay.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Elizabeth el 28 nov. 2023
Hello David, I want to thank you for taking the time to do the survey. I also want to apologize for our expresso machine not working one of those days. I do hope you come back again and stay with us. David, you have yourself a Merry Christmas and a Happy New Year's. Stay safe. :)

8/10 Bueno

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
If your room faces the street, it can be very noisy. Breakfast is adequate, nothing special. Trash cans outside front door and in hallway overflowing. Weird flat shades don't adequately block light from outside when sleeping.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Elizabeth el 21 nov. 2023
Good morning Mr.Barsky, We want to thank for taking the time to do the survey. We greatly appreciate any feedback. We do hope you consider staying with us again, hopefully we can give you a better experience. May you have a safe and wonderful holiday season. Once again, thank you.

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean spacious room with friendly helpful staff. I stay here whenever I'm in Casa Grande and really like the hotel.
Se hospedó 3 noches en octubre de 2023
Respuesta de Elizabeth el 23 oct. 2023
Thank you John for the positive feedback. I'm so glad you enjoyed your stay. It means a lot to us that you and every other guests feel that way. Please come back again and see us. Once again, thank you. :)

10/10 Excelente

Jeanette

Se hospedó 2 noches en septiembre de 2023
Respuesta de Elizabeth el 23 oct. 2023
Thank you Jeanette. We do hope to have you back. We also thank you for the five star. Yeah-hoooo! Hope to see you soon. Have a wonderful rest of the year. :)

10/10 Excelente

David

Se hospedó 2 noches en septiembre de 2023
Respuesta de Elizabeth el 11 sept. 2023
Thank you David for the 10 on the review. It does mean a lot to us. David let us know if there is anything we can do for you the next time you come in and if we can accommodate you, we will. Do hope to see you soon. :)Thank you David

10/10 Excelente

Courtney

Se hospedó 1 noche en agosto de 2023
Respuesta de Elizabeth el 17 ago. 2023
Thank you so much for the 10. We do appreciate it. We work really hard to keep our hotel in great condition and wanting each guests to enjoy their stay. We do hope you can come back with us. Thank you Courtney. :)

6/10 Aceptable

Tom

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
TCR review
This hotel is overpriced…especially compared to similar hotels in I Scottsdale and Tucson. Moreover, the beautiful La Posada in Winslow, Arizona, a charming boutique and destination hotel offered carefully appointed rooms with charming amenities including a full service gourmet restaurant for only $180 per night. Casa Grande is neither a destination nor worth the rate this “Best Western” charges.
Se hospedó 1 noche en julio de 2023
Respuesta de Elizabeth el 17 ago. 2023
Hello, I would like to say Casa Grande is growing and we are within our competitors pricing. The hotels you mentioned sound lovely, and we I do understand if you go with them, but love if you give us another chance here if you come back this way. Please call us directly 520-836-5190. Thank you

8/10 Bueno

Thomas

Se hospedó 1 noche en junio de 2023
Respuesta de Elizabeth el 29 jun. 2023
Thank you for the great review. Please come back and stay with us again. :)

10/10 Excelente

mitchell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and friendly.
Se hospedó 1 noche en mayo de 2023
Respuesta de Elizabeth el 5 jun. 2023
Hello, We are glad you experienced a clean and friendly environment here with us. Your feedback is very important to us. It helps us to ensure that each guest has a great experience. We do hope you consider to come back again. Thank you. :)

10/10 Excelente

wheeler

Se hospedó 4 noches en mayo de 2023
Respuesta de Elizabeth el 5 jun. 2023
Thank you for responding to the survey. We do hope you can come back and stay with us again. Your feedback is very important to us. Thank you :)

6/10 Aceptable

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
New construction (which is nice but a bit sterile). The breakfast is pretty decent standard hotel breakfast. Sadly, they have a lot of crappy plastic cutlery and cups. The gym is incredibly small without much equipment. There isn't much to do near the hotel, but a lot of people are there to visit local retirement communities.
Se hospedó 2 noches en marzo de 2023
Respuesta de Elizabeth el 27 abr. 2023
We appreciate your feedback, with you telling us what your likes and dislikes are, it will help us see how we can improve. Hopefully you can give us another chance and stay with us again.

8/10 Bueno

Margo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had an electric car and needed to charge two different times. It was difficult because the staff wasn't well trained. To be honest I think it was a new task for them, but it was a bit frustrating.
Se hospedó 2 noches en marzo de 2023
Respuesta de Elizabeth el 27 abr. 2023
We do apologize for any inconvenience. We hope you can give us another chance.

6/10 Aceptable

Janell

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Our room was only cleaned the 1st day, and the last night of a 6 night stay. We had to go to the front desk to get clean towels everyday, as well make our own bed.
Se hospedó 6 noches en marzo de 2023
Respuesta de Elizabeth el 27 abr. 2023
We do apologize for any inconvenience. Giving us your feedback helps us to see where we need to improve.

8/10 Bueno

Scott, Grandville

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very curtiois and helpful
Se hospedó 3 noches en marzo de 2023
Respuesta de Elizabeth el 27 abr. 2023
Were glad you enjoyed your stay. Hope to have you back again.

10/10 Excelente

Yun

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023
Respuesta de Elizabeth el 27 abr. 2023
Thank you. :)

8/10 Bueno

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly service
Se hospedó 2 noches en febrero de 2023
Respuesta de Elizabeth el 27 abr. 2023
Thank you, :)

10/10 Excelente

Amy

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Welcoming Staff and a great hot chocolate machine. Clean and comfortable bed.
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

MARK

Viajó con su familia
Le gustó: Limpieza
Housekeeping was poor. Did not fill used needs. Breakfast was excellent.
Se hospedó 5 noches en febrero de 2023

10/10 Excelente

Teresita

Se hospedó 1 noche en enero de 2023
Respuesta de Hardip singh el 25 ene. 2023
Thank you so much for staying with us. Glad you enjoyed your stay .

10/10 Excelente

Nicole

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Jerry

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Best Place to Stay in Casa Grande
We enjoyed our Four Day stay recently at this location. Friendly and helpful staff. Clean and Comfortable rooms. Plan on another stay in a few months.
Se hospedó 4 noches en enero de 2023
Respuesta de Hardip singh el 25 ene. 2023
Thank you for the kind words, hope to see you soon.

10/10 Excelente

Angel

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely beautiful brand new property. Excellent customer service and the property is so clean
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hardip singh el 25 ene. 2023
Thank you for the review. Hope to see you soon .

10/10 Excelente

Mario

Se hospedó 1 noche en diciembre de 2022

6/10 Aceptable

Wanda

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Disappointed
Bathroom was not swept. There was broken zip ties and plaster dust on floor in bathroom. Room was nice, but was supposed to be suite with couch. lobby and breakfast was tremendous
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Fredrica

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Steven

Se hospedó 5 noches en noviembre de 2022

10/10 Excelente

Jonathan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
New hotel, very professional staff. we’ll managed.
Se hospedó 3 noches en octubre de 2022