Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 53 de 202 opiniones" "
10 - Excelente
53
Evaluación: 8 - Bueno. 66 de 202 opiniones" "
8 - Bueno
66
Evaluación: 6 - Aceptable. 32 de 202 opiniones" "
6 - Aceptable
32
Evaluación: 4 - Mediocre. 26 de 202 opiniones" "
4 - Mediocre
26
Evaluación: 2 - Terrible. 25 de 202 opiniones" "
2 - Terrible
25
7,0/10
Limpieza
8,0/10
Personal y atención
7,0/10
Servicios
6,6/10
Estado de la propiedad e instalaciones
7,2/10
Cuidado del medio ambiente
Opiniones
4/10 Mediocre
Jose
29 feb. 2024
Jose
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR el 24 mar. 2024
Hi Jose,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
8/10 Bueno
Lesly
18 nov. 2022
Lesly
Se hospedó 1 noche en noviembre de 2022
8/10 Bueno
Julie
25 may. 2024
Hot water was hit and miss. No swimming pool.Room was clean and comfortable. Staff was super friendly enjoyed our conversation with staff. Will stay again. Only 30 minutes from Clift falls
Julie
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
Natasha
15 may. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff. Good service.
Natasha
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR el 15 may. 2024
Hi Natasha,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our team take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. Our team look forward to serving you again here.
8/10 Bueno
John
Viajó con su pareja
5 may. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
New ownership. Staff was friendly and helpful. Dirty floor in room, not cleaned and given fresh towels second day.
John
Se hospedó 3 noches en mayo de 2024
Respuesta de Sophia CSR el 6 may. 2024
Hi John,We appreciate your feedback and are pleased to hear that you found our staff friendly and helpful. However, we apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is our priority, and we will address these concerns with our housekeeping team to ensure improvement. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.
10/10 Excelente
Yefer
5 may. 2024
Yefer
Se hospedó 1 noche en mayo de 2024
Respuesta de Sophia CSR el 6 may. 2024
Hi Yefer,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
10/10 Excelente
emily
Viajó con su pareja
21 abr. 2024
Le gustó: Servicios
Easy check in and check out. Staff was helpful. Hotel was so clean and nice as well as the room. So peaceful and quiet, felt extremely safe as well. Planning my next trip back to Carrollton soon, and will definitely stay here again!
emily
Se hospedó 2 noches en abril de 2024
Respuesta de Sophia CSR el 22 abr. 2024
Hi Emily,We're delighted to hear about your positive experience! It's fantastic to know that you found our check-in and check-out process smooth and our staff helpful. We take great pride in maintaining a clean and inviting environment, and we're thrilled that you found your room to be comfortable and peaceful. Your safety and satisfaction are our top priorities, and we're glad you felt secure during your stay. We can't wait to welcome you back to Carrollton on your next trip, and we look forward to hosting you again!
10/10 Excelente
Jaxson
14 abr. 2024
Jaxson
Se hospedó 4 noches en abril de 2024
Respuesta de Sophia CSR el 5 may. 2024
Hi Jaxson,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Aceptable
Dale
Viajó en grupo
8 abr. 2024
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The fact of all the reconstruction caused this rating
Dale
Se hospedó 1 noche en abril de 2024
Respuesta de Sophia CSR el 10 abr. 2024
Hi Dale,Thank you so much for giving us the privilege of hosting your stay. We would love to know more about your ongoing experience. So, our team can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels.
10/10 Excelente
Brian
Viajó con su familia
1 abr. 2024
Newly renovated
Brian
Se hospedó 1 noche en marzo de 2024
Respuesta de Sophia CSR el 1 abr. 2024
Hi Brian,We're thrilled to announce our recent renovations! Your feedback is invaluable, and we're delighted that you found our newly renovated spaces enjoyable. Our team is committed to providing exceptional service alongside our refreshed accommodations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience.
10/10 Excelente
Georgiana
5 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
location
Georgiana
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR el 5 mar. 2024
Hi Georgiana,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
10/10 Excelente
Richard
Viajó en grupo
27 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location
Excellent location just off the interstate
Surrounded by fast food restaurants, KFC, McDonald's, Wendy's.
Richard
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR el 27 feb. 2024
Hi Richard,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
10/10 Excelente
Jaime
Viajó con su pareja
23 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly! The property was very clean and updated! We stay here often!
Jaime
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR el 24 feb. 2024
Hi Jaime,Thank you for your glowing review! We're thrilled to hear that you found our staff friendly and our property clean and updated. It's always a pleasure to welcome back returning guests like yourself. We appreciate your loyalty and look forward to hosting you again during your future visits.
10/10 Excelente
Debra
13 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice bathroom, decorated nicely.
Debra
Se hospedó 1 noche en febrero de 2024
Respuesta de Sophia CSR el 14 feb. 2024
Hi Debra,We're glad you appreciated our bathroom's aesthetics and decor. Your satisfaction is our priority, and we aim to provide a pleasant environment. Thank you for acknowledging this aspect of your stay, and we look forward to welcoming you again soon.
2/10 Terrible
Gregory
6 ene. 2024
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Gregory
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR el 9 ene. 2024
Hi Gregory,It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!
10/10 Excelente
Bill
28 dic. 2023
Bill
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR el 29 dic. 2023
Hi Bill,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
6/10 Aceptable
Ryan
Viajó por negocios
27 dic. 2023
Le gustó: Limpieza
No le gustó: Servicios
Renovation in progress at this place. Not bad although there was NO hot water.
Ryan
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sophia CSR el 29 dic. 2023
Hi Ryan,Thank you for your understanding during our renovation process. We apologize for the inconvenience regarding the hot water issue and appreciate your patience. Rest assured, we're actively working to resolve these issues promptly to ensure a more comfortable experience for our guests. Your feedback is crucial, and we look forward to welcoming you back for an improved stay.
10/10 Excelente
Jaime
Viajó por negocios
17 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff is very friendly, easy check in.
Jaime
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR el 17 dic. 2023
Hi Jaime,We appreciate your positive feedback! It's fantastic to hear that our staff's friendliness and the check-in process met your expectations. Your satisfaction is our priority, and we look forward to providing you with the same excellent service on your future visits. Thank you for choosing us!
8/10 Bueno
Julie
16 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very nice. Especially for the price
Comfortable bed. Very clean room. Decent breakfast - better than expected for the price we paid.
Julie
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR el 17 dic. 2023
Hi Julie,Thank you for your positive feedback! We're delighted you found the bed comfortable, the room very clean, and the breakfast better than expected for the price. Your satisfaction is our priority, and we look forward to consistently exceeding your expectations on your future stays. Thank you for choosing us!
10/10 Excelente
Amanda
Viajó con su pareja, Viajó por negocios
14 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amanda
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR el 14 dic. 2023
Hi Amanda,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
8/10 Bueno
Kathy
11 dic. 2023
Le gustó: Limpieza, personal y atención
Kathy
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sophia CSR el 14 dic. 2023
Hi Kathy,Thank you for taking the time to leave us a positive 4-star review! We're thrilled that you had a great experience with us. If you have any specific areas where you think we could improve or any suggestions to offer, please don't hesitate to share them. Your valuable feedback is instrumental in our ongoing efforts to enhance our services. We sincerely appreciate your choice to stay with us!
10/10 Excelente
Alyssa
30 nov. 2023
Alyssa
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR el 21 dic. 2023
Hi Alyssa,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.
10/10 Excelente
Daniel,
29 nov. 2023
Le gustó: Personal y atención, servicios
Only issue is the property is being renovated, this left a bit of mess in the lobby dining area, otherwise excellent place to stay.
Daniel,
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR el 30 nov. 2023
Hi Daniel,It’s great to hear that everything was in order and that you had easy access to your essentials. We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. It was a pleasure to host you, and we look forward to having you back many more times in the future.
10/10 Excelente
Amy
Viajó con su familia y niños pequeños
25 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had 2 wild kids for a thanksgiving break stay. Staff was so kind and patient and accommodating.
Amy
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sophia CSR el 28 nov. 2023
Hi Amy,We're delighted to hear our staff made your Thanksgiving break enjoyable by being kind, patient, and accommodating, especially with two lively kids. Your positive feedback is appreciated, and we hope to welcome you back for more wonderful stays in the future. Thank you for choosing us!
10/10 Excelente
Donna K
Viajó con su familia, Viajó en grupo
25 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We have stayed here before and would recommend - clean, great price , wonderful staff. The road leading into the property is in very poor shape and if you don’t know where to turn in the property you will miss it . Would absolutely stay again
Donna K
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR el 26 nov. 2023
Hi Donna K,We're grateful for your return and the recommendation! Delighted to hear you appreciate our cleanliness, great prices, and wonderful staff. We've noted your concerns about the road and entrance and will work to improve signage for better visibility. We look forward to welcoming you back for another excellent stay. Thank you for your loyalty!
8/10 Bueno
Calvin
13 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Calvin
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sophia CSR el 15 nov. 2023
Hi Calvin,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.
6/10 Aceptable
Kimberla
Viajó con su familia
6 nov. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, comodidad de la habitación
Stay
When checking in, the staff was wonderful, friendly and super helpful. The staff afterwards, were lazy and looked bored, hanging off the chair..slouching and blowing bubbles with their gum. The breakfast, was ok.....nothing really to pick from.
Kimberla
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sophia CSR el 6 nov. 2023
Hi Kimberla,We appreciate your kind words about our check-in staff and apologize for the less-than-satisfactory experiences with other staff and the breakfast selection. Your feedback is valuable, and we will use it to improve our service and offerings. We are committed to providing a consistent and positive guest experience, and we will address the concerns you've raised. Thank you for sharing your observations, and we hope to better serve you on your next visit.
6/10 Aceptable
Sharon
22 oct. 2023
Sharon
Se hospedó 2 noches en octubre de 2023
Respuesta de Sophia CSR el 13 nov. 2023
Hi Sharon,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!
10/10 Excelente
david
Viajó con su familia
15 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good deal
Under construction but looking good! Price good front desk great perfect place to sleep while grandkids camping in the cold down the road!😂
david
Se hospedó 1 noche en octubre de 2023
Respuesta de Sophia CSR el 16 oct. 2023
Hi David,We're grateful for your understanding during our construction. It's great to know you found our prices attractive and enjoyed excellent front desk service. We're a convenient place for your stay while your grandkids camp nearby. Once construction is finished, we look forward to providing an even better experience. Thank you for your positive feedback!
8/10 Bueno
Tammy
Viajó por negocios
7 oct. 2023
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
its behind the waffle house and the driveway entrance is very rough.peels My fridge freezer leaks on floor, an bathroom could be cleaner. Staff were really good
Tammy
Se hospedó 2 noches en octubre de 2023
Respuesta de Sophia CSR el 7 oct. 2023
Hi Tammy,Your feedback about your stay is greatly appreciated. We apologize for any inconvenience you experienced due to the driveway condition and maintenance issues with your fridge and bathroom. Our team is committed to ensuring a positive experience, and we're glad to hear our staff met your expectations. We will consider your comments as we strive for improvements. We look forward to the chance to offer you a more comfortable and enjoyable stay in the future. Thank you for choosing us.
8/10 Bueno
Sharon
6 oct. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Sharon
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR el 7 oct. 2023
Hi Sharon,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.
8/10 Bueno
Alycia
Viajó con su familia
24 sept. 2023
Le gustó: Limpieza, personal y atención
Ok if you need a place to sleep
Hotel was under construction, hot breakfast was left to be desired.
Alycia
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sophia CSR el 25 sept. 2023
Hi Alycia,Thank you for sharing your experience. We apologize for any inconvenience caused by the hotel's ongoing construction and the quality of the hot breakfast. We understand your concerns and will work to improve these aspects of your stay. Hope to provide you with a more comfortable and satisfying experience should you choose to stay with us again in the future.
10/10 Excelente
cathy
Viajó en grupo
16 sept. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in/ check out was very easy. Room was very clean.
cathy
Se hospedó 2 noches en septiembre de 2023
Respuesta de Peter patel el 17 sept. 2023
Thank you for staying with us.
4/10 Mediocre
Nancy
7 ago. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
The staff was amazing but unfortunately the renovations looked stalled and haphazard and the room was dirty.
Nancy
Se hospedó 2 noches en agosto de 2023
Respuesta de Sophia CSR el 8 ago. 2023
Hi Nancy,We're grateful for your kind words about our staff's service. Our team apologizes for the inconvenience caused by ongoing renovations and the cleanliness of your room. Rest assured, we're addressing these issues to ensure a smoother and more enjoyable experience for our guests. Appreciate your understanding and hope to welcome you back to an improved stay.
10/10 Excelente
Barb
Viajó con su familia
31 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Had a very nice stay. Qiuet room.
Barb
Se hospedó 2 noches en julio de 2023
Respuesta de Sophia CSR el 2 ago. 2023
Hi Barb,We're thrilled you had a very nice stay with us! Your satisfaction is our priority, and we're glad you appreciated our quiet rooms. Looking forward to welcoming you back for another peaceful experience soon!
10/10 Excelente
rene
Viajó con su familia
29 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
They are remodeling so there are areas that don't look great, but our room was nice.
rene
Se hospedó 1 noche en julio de 2023
Respuesta de Sophia CSR el 31 jul. 2023
Hi Rene,Thank you for your understanding during our remodeling process. We apologize for any inconvenience caused by the areas under renovation. We're glad you enjoyed your nice room despite this. We're working hard to enhance our facilities, and we hope you'll return to experience our improved spaces for an even better stay.
6/10 Aceptable
Denise
Viajó con su familia
28 jul. 2023
Le gustó: Comodidad de la habitación
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Smelly
There was no elevator which was not mentioned when I booked the room. The ice machine was broken. The corridors of the hotel smelled strongly of onions and garlic. Bed was comfortable and room appeared clean. Manufacturer tags were still attached to the toilet and tub...weird. There was a large chip out of the tub. Breakfast was in the lobbyand was sparse. Wouldn't stay there again with that smell!
Denise
Se hospedó 1 noche en julio de 2023
Respuesta de Sophia CSR el 29 jul. 2023
Hi Denise,Glad to know that you liked our comfortable bedding and clean room. However, we apologize for the inconvenience caused by the lack of an elevator and the broken ice machine. Our team is working to improve communication about these amenities. We're addressing the issues with the toilet, tub, and breakfast to enhance our services. Hope you'll reconsider, giving us another chance to provide you with an improved experience without any unwanted odors.
10/10 Excelente
Danielle
Viajó con su pareja, Viajó con mascotas
22 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hard to find, past 4 hotels because it's not visible from the road
Danielle
Se hospedó 1 noche en julio de 2023
Respuesta de Sophia CSR el 23 jul. 2023
Hi Danielle,Thanks for rating us. We apologize for the inconvenience you faced in locating our property. Your feedback is valuable to us, and we will work on improving visibility and signage to enhance the overall guest experience. We appreciate your patience and hope to provide a more seamless stay during your next visit.
8/10 Bueno
Robert
Viajó con su familia
15 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
B
Robert
Se hospedó 1 noche en julio de 2023
Respuesta de Sophia CSR el 18 jul. 2023
Hi Robert,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
8/10 Bueno
Glenn
Viajó por negocios
2 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Glenn
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR el 3 jul. 2023
Hi Glenn,I hope we achieved our goal of making your stay pleasant. We strive to make the experience one you will remember forever. Therefore, your comments are very important to us. Please take a moment of your time to write a few sentences to let us know what we are doing well and where we need improvement so we maintain our exceptional service. We Love to hear your feedback and use it to review and improve our services every day! Looking forward to welcoming you again soon.
8/10 Bueno
Jimm
Viajó con su familia
2 jul. 2023
Le gustó: Limpieza, personal y atención
Nice place. Doing renovations so property is less than desirable at the moment. Room was clean and uodated nicely.
Jimm
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR el 3 jul. 2023
Hi Jimm,Thank you for your feedback! We appreciate your understanding regarding the ongoing renovations. We're glad to hear that despite the current state of the property, you found your room clean and nicely updated. We value your patronage and look forward to providing an even better experience once the renovations are complete.
6/10 Aceptable
Thomas
1 jul. 2023
The shower/tub was badly corroded and there was no towel rack in the bathroom. Also, one of the electrical outlets didn't work
Thomas
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR el 1 jul. 2023
Hi Thomas,We apologize for the issues you encountered with the shower/tub, towel rack, and electrical outlet. Our maintenance team has been notified and is working diligently to address these concerns. Thank you for bringing them to our attention, and we appreciate your understanding.
8/10 Bueno
Michael
17 jun. 2023
Michael
Se hospedó 4 noches en junio de 2023
Respuesta de Sophia CSR el 9 jul. 2023
Hi Michael,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
8/10 Bueno
Kevin
Viajó con su familia y niños pequeños
4 jun. 2023
Le gustó: Personal y atención
Its good to sleep beds are nice room good.. it’s currently under renovation but still has all services available
Kevin
Se hospedó 1 noche en junio de 2023
Respuesta de Sophia CSR el 5 jun. 2023
Hi Kevin,Thank you for your positive feedback! We're delighted to hear that you had a comfortable stay and enjoyed our quality beds and well-appointed rooms. We appreciate your understanding regarding the ongoing renovations and we're pleased to inform you that all services are still available. We look forward to providing an even better experience once the renovations are complete.
10/10 Excelente
Carletta
Viajó por negocios
3 jun. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Refreshing one-night stay
GPS had a little trouble locating the Quality Inn. Once I found my way there, everything was very comfortable, clean, and easy. Staff was very friendly and helpful.
Carletta
Se hospedó 1 noche en mayo de 2023
Respuesta de Sophia CSR el 4 jun. 2023
Dear Guest,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
2/10 Terrible
Yonathan
2 jun. 2023
Yonathan
Se hospedó 2 noches en mayo de 2023
Respuesta de Sophia CSR el 22 jun. 2023
Hi Yonathan,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
6/10 Aceptable
Sharon
23 may. 2023
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Sharon
Se hospedó 1 noche en mayo de 2023
Respuesta de Sophia CSR el 25 may. 2023
Hi Sharon,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.
4/10 Mediocre
James
2 may. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Shower no hot water toilet did not flush three flushes with only pee tv only sports channels. I understand it was under construction that part not a concern. Peatac unit is very load
James
Se hospedó 2 noches en abril de 2023
Respuesta de Sophia CSR el 12 may. 2023
Hi James,We are very sorry to hear about the inconvenience caused by these issues, and we are doing not meet your expectations. Please note that your concerns have been passed on to our maintenance team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
2/10 Terrible
Denee
Viajó con su pareja
24 abr. 2023
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The shower had mold around the tub and the water never got warm. The building was under construction, but the building had holes in the ceiling.
Denee
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR el 12 may. 2023
Hi Denee,Our team sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the presence of mould in the shower and the lack of warm water, as well as the unsightly holes in the ceiling. Please rest assured that we take these matters seriously and are working diligently to address them. We appreciate your feedback and will make every effort to rectify these issues to ensure a comfortable and pleasant experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.
6/10 Aceptable
Linda, Ruston
Viajó con su pareja
10 abr. 2023
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
There was a weird smell but I figured that was just because of the construction. Also the toilet didn’t flush properly and the shower water temp was hard to adjust. This room hadn’t been redone yet. So maybe these issues will be fixed.
Linda
Se hospedó 1 noche en abril de 2023
Respuesta de Sophia CSR el 12 may. 2023
Hi Linda,We are very sorry to hear about the inconvenience caused by these issues, and we are doing not meet your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!