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Reviews of Carmel Resort Inn

2 out of 5
Carmel Resort Inn
Carpenter Street and Second Ave, Carmel, CA

Reviews

7.8

Good

Rating 10 - Excellent. 354 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 148 out of 1000 reviews" "
Rating 4 - Poor. 95 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dorota, Fremont

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CRI on 8 May 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

foong

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort inn the reading is 3 and a half star
Stayed 1 night in Apr 2024
Response from CRI on 8 May 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Reshma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great last minute stay.
Stayed 1 night in Apr 2024
Response from CRI on 18 Apr 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious, clean, and well priced. Very comfortable and great location.
Stayed 1 night in Apr 2024
Response from CRI on 17 Apr 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team

8/10 Good

Jesus

Traveled with partner
Liked: Amenities
The hotel looks like houses more privacy..I don’t like that the property has a little damage needs to be fixed
Stayed 3 nights in Mar 2024
Response from CRI on 16 Apr 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 1 night in Mar 2024
Response from CRI on 29 Mar 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Clifford

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. We do usually find a bathroom in such excellent condition with good drainage. Could walk to town.
Stayed 2 nights in Mar 2024
Response from CRI on 29 Mar 2024
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
I had a small, cozy cabin for myself. I liked everything about it except the bathroom window wouldn’t lock closed; but i only discovered that at 11pm and didn’t want to raise an issue so late at night. These are old little cabins, but well maintained and clean.
Stayed 1 night in Mar 2024
Response from CRI on 23 Mar 2024
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment.I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued, and hope you will give us an opportunity to better serve you in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Gricelda

Stayed 1 night in Feb 2024
Response from CRI on 29 Mar 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Convenient, comfortable and affordable. Pavement on the property is in terrible condition. The road on the property is narrow and challenging to drive/park.
Stayed 2 nights in Feb 2024
Response from CRI on 29 Feb 2024
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment.We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

6/10 Okay

Roger

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from CRI on 29 Feb 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

allan

The separate cottages and the quaint look of the whole place. I love it. I will be back
Stayed 2 nights in Feb 2024
Response from CRI on 24 Feb 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

6/10 Okay

Steve

Stayed 3 nights in Feb 2024
Response from CRI on 24 Feb 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service
The cabins are cute and clean. The property is in a good location to access the town and beach.. The only downside is that the internet connection was poor. I would stay there again.
Stayed 2 nights in Feb 2024
Response from CRI on 20 Feb 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

4/10 Poor

Nicholas

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First of all, there is no "real" address to find the place, and it took us 30 minutes to find it. It wasn't where our GPS told us, because it's an imprecise address. Secondly, the Internet was bad, and finding it became all but impossible without any Internet service in the area. Finally, the front desk person was unhelpful; no suggestions for places to eat, nothing. Overall, a below average experience because of the above reasons. But, the place was clean. Also, the tv was small; hard to watch a basketball game. It's as if we were prisoners there because of poor Internet/wifi.
Stayed 1 night in Jan 2024
Response from CRI on 20 Feb 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide a superior guest experience, and I am sorry yours did not meet expectations. Rest assured appropriate measures are being taken to address the problem and prevent future occurrences.We appreciate you sharing your concerns and hope you will give us an opportunity to better serve you in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CRI on 20 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us.

10/10 Excellent

Casey

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Carmel resort inn! I will definitely be back! The cottages are adorable and well spaced out, which is what we were looking for! The property itself is sooo cute and in a great location! Not quite right in downtown so you get the cute neighborhood vibes but a 3 min drive or 12 min walk to bars restaurants. The room was very clean and cute! Definitely would recommend staying here! Oh! And it’s dog friendly!! Score!!!
Stayed 1 night in Jan 2024
Response from CRI on 20 Feb 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Clark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from CRI on 20 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us.

8/10 Good

David

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Jan 2024
Response from CRI on 20 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Just be honest…
This place continues to be a great Carmel deal as long as you don’t need luxury. Unfortunately, we didn’t have a good experience checking in. We wanted a unit that did not share walls (one the the things we like most about this place) and the person checking us in basically blew off the request. Each time I asked about a particular unit being available, he immediately said it wasn’t even though he didn’t bother to look (and they weren’t sold out because I checked for openings).
Stayed 1 night in Jan 2024
Response from CRI on 20 Feb 2024
Thank you for sharing your feedback.

4/10 Poor

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Quite dated and very average amenities. But clean.
Stayed 1 night in Dec 2023
Response from CRI on 20 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us.

4/10 Poor

Tomin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from CRI on 20 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us.

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CRI on 20 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us.

6/10 Okay

Kim

Stayed 1 night in Dec 2023
Response from CRI on 21 Feb 2024
Thank you for sharing your feedback regarding your recent stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value
Pet friendly, pleasant grounds, cottage type units with microwave and refrigerator, easy walk to "town," its funkiness has charm, relatively inexpensive for area.
Stayed 2 nights in Dec 2023
Response from CRI on 20 Feb 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

Gary

Liked: Amenities, property conditions & facilities
Room was a bit larger than necessary. Coffee maker and coffee were good. Could hear noise from next unit. Steps can be difficult to negotiate (no marking on edges), otherwise no problem encountered. Difficult to walk on the streets at night without additional lighting.
Stayed 3 nights in Dec 2023
Response from CRI on 20 Feb 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

keng hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Great experience in a great location
Stayed 1 night in Dec 2023
Response from CRI on 20 Feb 2024
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

Shane

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Xin

Stayed 1 night in Dec 2023

10/10 Excellent

Beila

Stayed 3 nights in Dec 2023

2/10 Terrible

Roderic

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Nov 2023

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that each room is a separate cottage. I didn’t like that the property was not really walkable to the shopping areas of town.
Stayed 3 nights in Nov 2023
Response from CRI on 10 Nov 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Cynthia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from CRI on 10 Nov 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

marrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved this quiet little place, beautiful at night with all the lights! was so easy to check in took about 2 minutes!
Stayed 1 night in Oct 2023
Response from CRI on 10 Nov 2023
Thank you for sharing your feedback regarding your recent stay with us.Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.Sincerely,The Guest Experience Team

10/10 Excellent

Michele

Stayed 1 night in Sep 2023
Response from CRI on 25 Oct 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Manila

Stayed 2 nights in Oct 2023
Response from CRI on 25 Oct 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

2/10 Terrible

ilyas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn’t clean enough and also 4 am in the morning fire alarm system started working every 30 minutes no one was answering the phone my babies are crying keep waking up finally around 7 am they answered and the person was saying sorry they send someone to fixed worse service I never book again
Stayed 2 nights in Oct 2023
Response from CRI on 23 Oct 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

6/10 Okay

Jack

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Evening staff could have been more accommodating
Wifi was terrible, the staff do not want to help with this issue
Stayed 1 night in Oct 2023
Response from CRI on 20 Oct 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

8/10 Good

Sumbal

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice accommodations near the city center. Enjoyed our stay there
Stayed 1 night in Sep 2023
Response from CRI on 20 Oct 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

MaryLou, Huntington Beach

Stayed 2 nights in Oct 2023
Response from CRI on 10 Nov 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

6/10 Okay

Lucia

Traveled with group
Liked: Cleanliness, staff & service
Place was quaint. But no AC in 90 degree weather and just some noisy plug in fans was very cheap and not experienced ever before.
Stayed 1 night in Oct 2023
Response from CRI on 11 Oct 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, cozy
Loved it! Special, cozy, loved the fireplace and big lounger. Location and ease in and out!
Stayed 1 night in Sep 2023
Response from CRI on 11 Oct 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from CRI on 11 Oct 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

6/10 Okay

Elizabeth

Stayed 1 night in Sep 2023
Response from CRI on 23 Oct 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

christian

Liked: Amenities
it was nice
Stayed 1 night in Sep 2023
Response from CRI on 11 Oct 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to stay with us in the near future.Sincerely,The Guest Experience Team

4/10 Poor

Mark

Disliked: Property conditions & facilities
If you like 1962, visit this motel!!
No Internet access. I'm a programmer, I understand networking. Not an issue on my end. Their Internet simply did not work. And the electrical outlets were from about 1962; parts broken off; barely worked, and only two outlets in the room. Definitely "quaint" overall, if 1962 is quaint. Really, really disappointing. Would definitely NOT recommend.
Stayed 1 night in Sep 2023
Response from CRI on 11 Oct 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet but close to the downtown
Stayed 1 night in Aug 2023
Response from CRI on 3 Sep 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

6/10 Okay

Verified traveler

Liked: Room comfort
Fair price for the area if it had water
No water pressure in the shower. Basically no water to speak of.
Stayed 1 night in Aug 2023
Response from CRI on 3 Sep 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

4/10 Poor

Kyle

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from CRI on 30 Aug 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.

6/10 Okay

Judith

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Did Not Like: The room lacked a handheld shower head and a makeup mirror with magnofication. Liked: The grounds were lovely.
Stayed 2 nights in Aug 2023
Response from CRI on 21 Aug 2023
Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us.