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Reviews of Stevens Inn a Howard Johnson by Wyndham

2.5 out of 5
Stevens Inn a Howard Johnson by Wyndham
1829 S Canal St, Carlsbad, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 381 out of 888 reviews" "
Rating 8 - Good. 264 out of 888 reviews" "
Rating 6 - Okay. 122 out of 888 reviews" "
Rating 4 - Poor. 72 out of 888 reviews" "
Rating 2 - Terrible. 49 out of 888 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice choice. I didn't know what to expect and we were both very pleased.
Stayed 1 night in May 2024
Response from Management on 13 May 2024
Thank you so much for your feedback Thomas. We appreciate your business and your kind review. Have a great day!

6/10 Okay

Joel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Great for construction workers, which there were alot of, but not a comfortable room for vacation travelers. Room needed updating. Toilet water ran constantly, pipes in sink made loud noise and should be addressed. Staff was the worst in our 12 days of travel. Breakfast staff were out smoking while guesses were looking for silverware to eat there breakfast. Dinner waitress was talking with locals while guess were waiting for their order to be placed. Never again will we stay there.
Stayed 2 nights in May 2024
Response from Management on 13 May 2024
Thank you for your feedback Joel. I will bring these issues up with our restaurant staff. I apologize for the poor service. We will work hard on cleaning up these issues for future guests. Thanks for bringing this to our attention. Have a great day!

10/10 Excellent

Alan, Gig Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Management on 10 May 2024
Thank you for you feedback Alan!We appreciate your business. Have a great day!

6/10 Okay

Jose

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Good place to spend the night. Besides all the POT HEADS that you have to share facility with
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Thank you for your feedback Jose. We appreciate your business!

10/10 Excellent

Kimberlee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and comfortable, good food in the restaurant
Stayed 1 night in May 2024
Response from Management on 2 May 2024
Thank you for your feedback Kimberlee. We are you glad you enjoyed our hotel and restaurant. Have a great day!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 3 May 2024
Thank you for your feedback Tracey!Have a great day.

10/10 Excellent

Mary L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this establishment. Would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Management on 2 May 2024
Thank you for your feedback Mary. We are glad you enjoyed your stay and we appreciate your business.Have a great day!

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have many first floor rooms and a resturant inside the main area.
Stayed 2 nights in Apr 2024
Response from Management on 30 Apr 2024
Thank you for your feedback Melanie. We are glad you enjoyed your stay and we appreciate your kind review.Have a great day!

10/10 Excellent

Roberto

Stayed 1 night in Dec 2023

10/10 Excellent

Neal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff! Great breakfasts! Reasonable cost!
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you for your feedback Neal! I will share your comments with my staff.Have a great day!

10/10 Excellent

Sandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Thank you for your feedback Sandra. We appreciate your business. Have a great day!

8/10 Good

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but was kept well, the room was comfortable, double sinks, comfortable beds (no pillow-top: good). My disappointment was that we booked it because of the pool so my kids could swim, but it was not cleaned or ready for use. It was outside and full of debris and the walls of the pool were green. Granted, we visited in mid-April, but it was 90 degrees and we would have liked to used it.
Stayed 2 nights in Apr 2024
Response from Management and Staff on 23 Apr 2024
We Greatly appreciate your business and your feedback. We deeply apologize about the pool normally it isn't available till mid May. We have been working on getting it open with the winds we have it takes longer our apologies again. We hope to see you again.

6/10 Okay

Teresa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check in had one person working with 6 people wanting to check in. First room dirty Next room so-so. Needs so much maintenance. The rating was definitely incorrect. I should have read more reviews. The best thing going here was the lounge and restaurant. The staff in both these areas were incredibly great. Room too hot and if you turned the ac on it was so loud you couldn’t hear yourself think. Bath dated. Plumbing not good. Our toilet got backed up. Such a disappointment especially since it was rated good
Stayed 1 night in Apr 2024
Response from Management and Staff on 23 Apr 2024
We greatly appreciate your feedback. We apologize for the inconvenience we will definitely work on getting this corrected. We hope to see you again.

8/10 Good

Jane

Liked: Cleanliness, staff & service
motel rooms with outside access
Stayed 1 night in Apr 2024
Response from Management and Staff on 23 Apr 2024
We greatly appreciate your feedback glad you enjoyed your stay and hope to see you again.

6/10 Okay

Jason

It was ok
Stayed 1 night in Mar 2024
Response from Management and Staff on 17 Apr 2024
We would like to thank you for staying with us during your visit to Carlsbad NM. We are glad you had a good stay. We hope to see you again.

8/10 Good

Shitanshu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good property to stay at
Stayed 1 night in Apr 2024
Response from Management and Staff on 17 Apr 2024
Thank you for staying with us during your visit to Carlsbad NM. We greatly appreciate your feedback. We are glad you had a good stay. We hope to see you again.

4/10 Poor

Doris, culper city

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Building was old and doesn’t have any security.
Stayed 2 nights in Apr 2024
Response from Management and Front Desk Staff on 15 Apr 2024
Thank you for staying with us during your visit to Carlsbad NM. We greatly appreciate your feed back. Hope to see you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfecho
Stayed 1 night in Apr 2024
Response from Management and Staff on 15 Apr 2024
Thank you for staying with us during your visit to Carlsbad NM. We greatly appreciate your feed back and hope to see you again.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a top notch restaurant and lounge that you must try. The staff is friendly and the rooms are fantastic!
Stayed 2 nights in Apr 2024
Response from Management and Staff on 15 Apr 2024
Thank you for staying with us during your visit to Carlsbad NM. We greatly appreciate your feed back glad you had a great stay. We hope to see you again.

2/10 Terrible

Jaime

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 12 Apr 2024
Thank you for your feedback.

10/10 Excellent

Diane

Stayed 1 night in Apr 2024
Response from Management and Staff on 1 May 2024
Thank you for staying with us during your visit to Carlsbad NM. We greatly appreciate your feedback.and hope to see you again.

8/10 Good

Chris, Holladay

Stayed 1 night in Apr 2024
Response from Management and Staff on 1 May 2024
We greatly appreciate your feedback happy to see you had a good stay. We hope to see you again.

10/10 Excellent

Phil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Thank you for your feedback Phil! I will share your comments with my staff. Have a great day!

4/10 Poor

Walter

Traveled with family
Disliked: Staff & service, property conditions & facilities
My first impression was good. Then I went to the room which was on the second floor with no elevators. I had to lug my stuff up the stars and down the next day. The door lock did not open, despite showing a green light. The mechanism was broken, was able to finally able to open the door after 3-4 tries. Finally figured out I would have to do that each time I went into the room. The breakfast was lacking. The Apple Juice was watered down yellow tinted water and the Orange Juice was orange colored water, both flavorless. There was no coffee dispenser, the staffs ask me if I wanted coffee, I said yes, but never received any. My wife walked to the front desk where there was a coffee dispenser to get some. They had pancakes, eggs, cereal, one flavor of yogurt. One of the staff was refilling the pancakes from one container to the serving container with her bare hands. There was one large bottle of hot sauce for the whole dining room.
Stayed 1 night in Apr 2024
Response from Management and Front Desk Staff on 15 Apr 2024
We Thank you for staying with us during your visit to Carlsbad NM.We thank you for your feed back. We hope they got your door lock situated once you reported it to the front desk. We will share with the restaurant manager also.

10/10 Excellent

Lidia L

Great
Stayed 2 nights in Mar 2024
Response from Management on 8 Apr 2024
Thank you for you feedback Lidia.Have a great day!

6/10 Okay

John, Littleton

Stayed 1 night in Mar 2024
Response from Management and Staff. on 23 Apr 2024
We greatly appreciate your feedback. Thank you for staying with us while in Carlsbad NM. We hope to see you again.

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very loud music playing to early hours of the morning train horn at 6am multiple times and rooms were dirty. Broken tiles in the bathroom letting who knows what in and bed had a hole in it down to the springs.
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you for your feedback Thomas. Have a great day

8/10 Good

Deborah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, near needed stores and businesses. Nice staff. Easy parking. Nice large refrigerator and large desk to do work.
Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
Thank you for your kind review Deborah. We appreciate your feedback. Have a great day!

8/10 Good

Donna

Traveled with partner
Liked: Cleanliness, staff & service
Stayed here for two nights to visit the caverns. The room was good. We stay two nights because I wanted to take the second day and relax at the pool. My error, it is a seasonal pool. Not open while we were there in March. Wasn't warm enough anyway. Totally my error in thinking it would be warm enough to swim. LOL The morning breakfast was fine. The wait staff was very friendly and attentive. Please remember to tip them. Even though it is a buffet, they are cleaning up after you and bringing you your morning coffee or juice. It is a short drive to the Caverns. Monday nights their restaurant is not open. However, the Chinese buffet down the street was pretty good.
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you for your feedback Donna. Sorry our pool usually is not warm enough till the beginning of May. The weather has been up and down lately. We appreciate your feedback about our restaurant. Thank you for your business and have a great day!

8/10 Good

Madhusudhan

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you for your review.Have a great day!

6/10 Okay

Michael

Liked: Staff & service
Our first room the tub backed up with dirty water. Was moved to a new room which was an upgrade. A lot better. Free breakfast was limited and not great, filling but not nutritional. No fruit available. Overall the personal were great, the facilities average. Will not go there again.
Stayed 2 nights in Mar 2024
Response from Management and Staff on 26 Mar 2024
We greatly appreciate your staying with us we deeply apologize for the experience with your first room we will pass the restaurant experience to the restaurant manager.

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. Would stay again.
Stayed 2 nights in Mar 2024
Response from Management on 8 Apr 2024
Thank you for your kind review.Have a great day!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Effortless check in .. nice comfy room.
Stayed 1 night in Mar 2024
Response from Management and Staff on 26 Mar 2024
We Greatly appreciate you staying with us. We Greatly appreciate your feedback happy you had a good stay we hope to see you again.

8/10 Good

Leroy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you for your feedback Leroy. We are glad you enjoyed the cleanliness of our property.Have a great day!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Neat place. It's older but it is a convenient place to stay near Carlsbad caverns. Felt safe. Slept okay.
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you for your feedback Andrea. We appreciate your review of our property.

6/10 Okay

Channa

Traveled with family
Liked: Staff & service
staff was great and friendly and room big No hot water morning and Break fast not great and
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Thank you for your feedback Channa. We will address the hot water with maintenance.Have a great day!

10/10 Excellent

David

Traveled with family
Liked: Amenities
The man at the front desk named Gael, was the best. He was sincere, accommodating, and polite.
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Thank you for your feedback David. I will share your kind review with Gael and the rest of my front desk staff.Have a great day!

10/10 Excellent

Lyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a bar
Stayed 1 night in Mar 2024
Response from Management on 11 Mar 2024
Thank you for your kind review Lyn!Have a great day!

10/10 Excellent

Clay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice Complete Pipe service loves it
Stayed 4 nights in Mar 2024
Response from Management on 11 Mar 2024
Thank you so much for your kind review!Have a great day!

10/10 Excellent

Clay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel we love it Complete Pipe Services
Stayed 3 nights in Mar 2024
Response from Management on 11 Mar 2024
Thank you so much for your kind review Clay. We appreciate your business!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice large comfy rooms
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
Thank you so much for your feedback Marianne. We are glad that you found our hotel rooms to be spacious and comfy. Have a great day!

10/10 Excellent

Clay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Feb 2024
Response from General Manager and Front Desk Staff on 29 Feb 2024
We Greatly Appreciate your staying with us while in Carlsbad NM. We Greatly appreciate your feedback and hope to see you again.

4/10 Poor

Shawn

Traveled with family
Once we finally found the hotel, it looked old worn out and was in a sketchy area. We ended up not staying at all. Where afraid that our belongings would be stolen from our vehicle at night. We just left and drove down the road a bit and found another place to stay.
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Thank you for your feedback Shawn. We are on the main highway in Carlsbad near Chili's, Wal-Mart, and Carlsbad Chevrolet. We rarely, if ever, have any theft at our property. Have a great day

10/10 Excellent

joann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
This hotel was nice and big, room was big and very clean. Very quiet
Stayed 1 night in Feb 2024
Response from Management on 8 Feb 2024
Thank you so much for your feedback Joann. We greatly appreciate your business!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Door wouldn’t latch without almost slamming it. Bathroom door drug on the floor, handle and lock were barely in the door. Bathroom fan didn’t work. The sink faucet barely worked. It seemed like it hadn’t been cleaned. Tv remote hardly worked sometimes, had to operate the tv by the buttons on the side. Checked with desk at about 10 pm, about the remote, night clerk basically told me I was sol!
Stayed 2 nights in Jan 2024
Response from Rachel Calanche Motel Operations Manager on 29 Jan 2024
Thank you for staying with us during your visit to Carlsbad NM. We Deeply Apologize for the problems you had during your stay. We normally don't have this problem. Please if you come back to Carlsbad and please give us another try we can try and make it up to you. Do you happen to remember your room number so we can get the problems fixed.

10/10 Excellent

gumbo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and large king room.
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Thank you for your feedback. We are glad you had a positive stay at our hotel. Have a great day!

10/10 Excellent

Patricia A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stopping point for us!
Response from Management on 19 Jan 2024
Thank you for your feedback. We appreciate your business. Have a great day!

10/10 Excellent

Priscilla

Stayed 1 night in Dec 2023
Response from Management on 19 Jan 2024
Thank you for your feedback. We appreciate you staying with us. Have a great day!

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a unique experience and if you stay here. Make sure to eat at the restaurant!
Response from Rachel Calanche Motel Operations Manager and Staff on 29 Feb 2024
We thank you for staying with us during your visit to Carlsbad NM. We Greatly appreciate your feed back. We hope to see you again.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Teresa - Front Desk Supervisor on 20 Nov 2023
Thank you for staying with us during your visit to Carlsbad NM. Hope to see you again.