As a VIP Expedia member, I expect a certain level of respect and good service. I was traveling alone with my child and we were approached several times in a demeaning manner by a hefty, threatening looking security guard regarding our legitimacy as guests (even when we were wearing or carrying their mandatory ink-leaking-paper thin-Disneyland bracelets). I also observed that NO ONE at the pool or in the lobby or elsewhere was wearing bracelets and we seemed to be targeted by security personnel which made me feel very uncomfortable since he kept asking for our room number. The manager on staff seemed very inexperienced and on the contrary, escalated the situation by indicating that security had a right to patrol the guests. She said she would inform his boss, but the next day, he came back and harassed us again. She also said she would credit me for the resort fee (there was NO internet or working television the whole week we were there) but she did not. I had to get my credit the next day when we checked out. And finally, I don't know what the pool guys do to chemicalize the pool, but two bathing suits (swim shirt, and bathing suit) were destroyed by it. Overall, the management and security really cheapened my impression of this 2.5 star "resort". It did not feel like a resort experience at all.
