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Opiniones sobre Cumbria Park Hotel

3 out of 5
Cumbria Park Hotel
32 Scotland Road, Carlisle, England

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 250 de 797 opiniones" "
Evaluación: 8 - Bueno. 343 de 797 opiniones" "
Evaluación: 6 - Aceptable. 120 de 797 opiniones" "
Evaluación: 4 - Mediocre. 58 de 797 opiniones" "
Evaluación: 2 - Terrible. 26 de 797 opiniones" "

8,2/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Fer, Argentina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel!
Excellent value for money hotel, comfy room and easy to access. Kind staff and a suitable option to be close to lake district

6/10 Aceptable

Grégoire

Viajó con su pareja
No le gustó: Limpieza, personal y atención
The room was outdated, with poor sound insulation. We could hear the room next door watching bbc news. The bed was comfortable, and the bathroom a good size, but the shower pressure was tragic. The room appeared clean and the bathroom was clean, but there were stains on the carpet, and it didn’t feel hoovered properly. At check in, the staff was on the phone, instructing us to check in via screen. No one informed us how to get to our room, which given the hotel has a maze like structure was tricky. Room cleaning was strange. We got fresh towels, but the dirty ones weren’t removed, the bed wasn’t made, and nothing was cleaned for the 3 nights. Breakfast was included and a good standard English breakfast offering, with fresh pastries etc. Parking was convenient. We will not be returning to this hotel when visiting Carlisle.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

JANET

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were very fortunate and were upgraded to the Rickerby Suite - loved it! Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de Neil Bell Front Of House Manager el 5 may. 2024
Thank you for your comments Janet

8/10 Bueno

Aline

Se hospedó 1 noche en abril de 2024
Respuesta de Noble - Duty Manager el 23 may. 2024
Thanks for rating us 4/5. We look forward to seeing you soon.

8/10 Bueno

Donald

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Breakfast was excellent.
Se hospedó 1 noche en abril de 2024
Respuesta de Noble - Duty Manager el 27 abr. 2024
Thank you for taking the time to rate your stay with us. We look forward to seeing you soon.

10/10 Excelente

Timothy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, refurnished and clean hotel, good breakfast.
Se hospedó 1 noche en abril de 2024
Respuesta de Noble - Duty Manager el 19 abr. 2024
Thank you for taking the time to review your stay. We're delighted that you enjoyed your stay with us.

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A great hotel for an overnight stay and a short visit to Carlisle. Very polite, friendly staff. Comfortable rooms. Great value for money. I would happily stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de Neil Bell Front Of House Manager el 17 abr. 2024
Thank you for taking the time to review your stay. We're delighted that you enjoyed your stay with us.

8/10 Bueno

Manpreet

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Nice. Supportive and caring staff. The room offered was not a good value for money.
Se hospedó 1 noche en abril de 2024
Respuesta de Neil Bell Front Of House Manager el 13 abr. 2024
Thank you for taking the time to review your visit to the hotel.

8/10 Bueno

Tim

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff who couldn't do enough for you.
Se hospedó 2 noches en marzo de 2024
Respuesta de Neil Bell Front Of House Manager el 4 abr. 2024
Thank you for your comments. We are delighted that you enjoyed our customer service

10/10 Excelente

Margaret

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel with a very good price. Breakfast was fabulous. Will definitely return
Se hospedó 1 noche en marzo de 2024
Respuesta de Neil Bell Front Of House Manager el 27 mar. 2024
Thank you for taking the time to review your stay with us. We are so pleased that you enjoyed your stay with us

8/10 Bueno

alistair

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Neil Bell Front Of House Manager el 16 mar. 2024
Thank you for taking the time to rate your stay with us

6/10 Aceptable

Andrew

Se hospedó 1 noche en marzo de 2024
Respuesta de Neil Bell Front Of House Manager el 4 abr. 2024
Thank you for taking the time to rate your stay

10/10 Excelente

James

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good reception area, very good foyer area and bar. Staff amazing, great breakfast choice. Will return. I think Noble deserves a special mention, amazing staff member.
Se hospedó 2 noches en marzo de 2024
Respuesta de Neil Bell Front Of House Manager el 12 mar. 2024
Thank you for your review, we're delighted that you enjoyed your stay with us. We will pass your comments on to Noble, whilst all the staff work as a team it is always heartening when guests praise individual staff members who have made their stay memorable.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good base for cycling Hadrian's Wall
We used the hotel as a base while cycling Hadrian's Wall. Started at the hotel and caught a train to Maryport, stayed again on the way through Carlisle, and then caught a train back from South Shields and stayed again, leaving our car at the hotel. Very convenient location for anyone walking or cycling Hadrian's Wall. Breakfast was a buffet, with plenty of choice. The 3 rooms we had all faced the carpark and were quiet. There was space to leave our bikes inside, which was handy.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Noble - Duty Manager el 18 abr. 2024
Thank you for commenting on your visit to the hotel. We are pleased to read that you enjoyed your stay with us. We look forward to seeing you soon.

8/10 Bueno

Elaine

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en octubre de 2022
Respuesta de Neil Reception Manager el 31 oct. 2022
Thank you for taking the time to rate your stay with us

10/10 Excelente

Stephen

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great food friendly staff used a few times before would recommend
Se hospedó 1 noche en octubre de 2022
Respuesta de Neil Reception Manager el 31 oct. 2022
Thank you for your comments and for rating us as a 10

10/10 Excelente

Bob

Se hospedó 1 noche en octubre de 2022
Respuesta de Neil Reception Manager el 31 oct. 2022
Thank you for your 10/10 rating

10/10 Excelente

Jackie

Se hospedó 1 noche en octubre de 2022
Respuesta de Neil Reception Manager el 17 oct. 2022
Thank you for rating your stay as 10/10

10/10 Excelente

James

Se hospedó 1 noche en octubre de 2022
Respuesta de Neil Reception Manager el 17 oct. 2022
Thank you for rating your stay as 10/10

2/10 Terrible

Mark

Se hospedó 2 noches en octubre de 2022
Respuesta de Neil Reception Manager el 1 nov. 2022
Thank you for rating your stay. We are obviously disappointed to score a 2/10. We would be grateful if you could give us some details of the issues that you had in order that we can identify areas where we need to improve

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable city hotel
Cozy room with comfortable bed. The breakfast buffet was excellent. Hotel has its own private parking and is in a good location for walking into the city centre, yet away from the bustle of the city.
Se hospedó 1 noche en octubre de 2022
Respuesta de Neil Reception Manager el 8 oct. 2022
Thank you for commenting on your visit to the hotel. We are pleased to read that you enjoyed your stay with us.

8/10 Bueno

Simona

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice, hotel with a good amplacement from the town center. Friendly and helpfull staff. Good cleaning and nice decoration. However I think you should probably give more details about how to get to the parking area. Overall, that was a good experience!
Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 8 oct. 2022
Thank you for taking time to comment on your visit, we appreciate your feedback

10/10 Excelente

Nigel

Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 8 oct. 2022
Thank you for your 10/10 rating

4/10 Mediocre

john

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
Sadly the Cumbria Park Hotel has got a bit shabby since we last stayed about 4 years ago. The carpets looked dirty and our shower didn't work.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 8 oct. 2022
Thank you for your feedback. we will pass your comments to the relevant departments

8/10 Bueno

Robert G

Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 8 oct. 2022
Thank you for rating your stay with us

10/10 Excelente

james

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I was surprised how nice the hotel was I'd definitely stay again
Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 25 sept. 2022
Thank you for your comments James

10/10 Excelente

Susi

Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 8 oct. 2022
Thank you for rating your stay as 10/10

8/10 Bueno

Andrew

Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 21 sept. 2022
Thank you for rating your stay with us

8/10 Bueno

Ronald

Se hospedó 2 noches en septiembre de 2022
Respuesta de Neil Reception Manager el 21 sept. 2022
Thank you for rating your stay with us

4/10 Mediocre

Rui

Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 21 sept. 2022
Thank you for rating your stay with us. You only rated us as a 4. We would be interested to know the reasons for the low score in order that we can look at improving the ares of concern

8/10 Bueno

Carol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 21 sept. 2022
Thank you for rating your stay with us

8/10 Bueno

Maxine

Se hospedó 1 noche en septiembre de 2022
Respuesta de Neil Reception Manager el 21 sept. 2022
Thank you for rating your stay with us

8/10 Bueno

Paula

Se hospedó 1 noche en agosto de 2022
Respuesta de Neil Senior Receptionist el 17 ago. 2022
Thank you for rating your stay with us

10/10 Excelente

S

Se hospedó 1 noche en agosto de 2022
Respuesta de Neil Reception Manager el 15 ago. 2022
Thank you for rating your stay with us as 10/10

4/10 Mediocre

Mark

Se hospedó 1 noche en agosto de 2022
Respuesta de Neil Reception Manager el 12 ago. 2022
Thank you for rating your stay with us. We are obviously disappointed that your rating is only a 4. Can you provide us with details of any issues you had in order that we can investigate with relevant Department Managers

10/10 Excelente

Sue

Se hospedó 2 noches en agosto de 2022
Respuesta de Neil Reception Manager el 12 ago. 2022
Thank you for rating your stay 10/10

8/10 Bueno

Stuart

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2022
Respuesta de Neil Reception Manager el 12 ago. 2022
Thank you for taking the time to rate your visit to the hotel

8/10 Bueno

Denise

Se hospedó 3 noches en julio de 2022
Respuesta de Neil, Senior Receptionist el 1 ago. 2022
Thank you for rating your stay with us

10/10 Excelente

Mr Christopher Q

Se hospedó 2 noches en julio de 2022
Respuesta de Neil, Senior Receptionist el 1 ago. 2022
Thank you for rating your stay as 10/10

10/10 Excelente

michael

Se hospedó 2 noches en julio de 2022
Respuesta de Neil, Senior Receptionist el 28 jul. 2022
Thank you for rating your stay as 10/10. We're delighted that you enjoyed your visit

10/10 Excelente

Rosemary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Carlisle
Great, friendly staff. Couldn't do enough to help us. Breakfast was lovely. Highly recommended.
Se hospedó 2 noches en julio de 2022
Respuesta de Neil Reception el 26 jul. 2022
Thank you for your review and your recommendation. We are delighted that you enjoyed your stay with us.

6/10 Aceptable

Janice

Viajó en grupo
Good location
Good location. A little tired and with bath towels that were only a little bigger than hand and rather worn.
Se hospedó 1 noche en julio de 2022
Respuesta de Neil Senior Receptionist el 24 jul. 2022
Thank you for taking the time to review your visit to the hotel. We appreciate your feedback and will take your comments on board

6/10 Aceptable

Kwok Wah

Se hospedó 3 noches en julio de 2022
Respuesta de Neil Senior Receptionist el 24 jul. 2022
Thank you for rating your stay with us

4/10 Mediocre

Nicola

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Don’t bother
The food for my evening meal was really disappointing. I changed the side of my salmon main to roasted garlic potatoes which came and had been microwaved and soggy yet hard in the middle, the pea shoot topping on my salmon consisted of 1 leaf. There was a fire alarm at 2 am with no presence from hotel staff for over 30 minutes no guest call and people were left outside in the middle of the night not knowing what to do. In the morning as I was running late after very little sleep I tired to call down regarding breakfast several times with no answer on the desk so I left without it. No drinking water in the room in this heat and 2 plug sockets located next to the door on the opposite side of the room to the bed.
Se hospedó 1 noche en julio de 2022
Respuesta de Neil Reception el 19 jul. 2022
Thank you for your review of your stay. All customer feedback, both positive and negative is very important to us as we use this to improve our service and facilities. We have taken your comments on board and will discuss them with the relevant departmental managers

8/10 Bueno

Paul

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Overview
The gull’s were vey noisy. I stopped on a very hot summer evening so the windows need to stay open. The food was excellent. I had the chicken Kiev. Top marks to the chief.
Se hospedó 1 noche en julio de 2022
Respuesta de Neil, Senior Receptionist el 16 jul. 2022
Thank you for reviewing the stay. We're delighted that you enjoyed the food during your visit. There are some gulls nesting on the roof of the hotel and the adjacent school. Unfortunately, as they are protected we cannot move them on until their chicks have flown the nest.

6/10 Aceptable

sheila

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Very friendly staff and a convenient location for exploring Carlisle and the surrounding area. Breakfast was good, more so at the weekend. Our room needed a larger bed and an update to the bathroom.
Se hospedó 4 noches en julio de 2022
Respuesta de Neil, Senior Receptionist el 16 jul. 2022
Thank you for taking the time to comment on your visit to the hotel

6/10 Aceptable

Chris

Se hospedó 1 noche en julio de 2022
Respuesta de Neil, Senior Receptionist el 16 jul. 2022
Thank you for taking the time to rate your stay

8/10 Bueno

Myles

Se hospedó 1 noche en julio de 2022
Respuesta de Neil, Senior Receptionist el 16 jul. 2022
Thank you for taking the time to rate your stay

8/10 Bueno

Isabelle

Se hospedó 1 noche en julio de 2022
Respuesta de Neil, Senior Receptionist el 16 jul. 2022
Thank you for taking the time to rate your stay

4/10 Mediocre

Harry

Se hospedó 2 noches en julio de 2022
Respuesta de Neil, Senior Receptionist el 16 jul. 2022
Thank you for rating your stay with us. We are obviously disappointed that you have only scored us as a 4. We would be grateful if you provide us with some details of the issues that you had in order that we can investigate. All feedback is important to us in order that we can improve our service to guests.