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Opiniones sobre ibis budget Cardiff Centre

2.5 out of 5
ibis budget Cardiff Centre
Tyndall Street, Cardiff, Wales

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 350 de 1002 opiniones" "
Evaluación: 8 - Bueno. 377 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 146 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 69 de 1002 opiniones" "
Evaluación: 2 - Terrible. 60 de 1002 opiniones" "

8,4/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Pierr

Le gustó: Personal y atención
Ok
Se hospedó 1 noche en abril de 2024
Respuesta de Oksana el 25 abr. 2024
Hi Pierr,We really appreciate you taking the time to share your rating with us. We hope to see you again.Regards,

10/10 Excelente

GILBERTO

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to train station, friendly staff
Se hospedó 1 noche en julio de 2023
Respuesta de Trevor Fernandes. (Assistant Manager) el 30 jul. 2023
Dear Gilberto,We very much appreciate your comments regarding your stay at the Ibis Budget Cardiff Centre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Bueno

Juan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel
Hotel bueno, lo esperado siempre en los hoteles Ibis
Se hospedó 1 noche en julio de 2023
Respuesta de Trevor Fernandes. (Assistant Manager) el 13 jul. 2023
Dear Buen hotel,We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.

8/10 Bueno

Panfilo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en marzo de 2020

8/10 Bueno

Jose

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Staff súper amable! Muy bonito!
Todo muy bien. El staff de la recepción excelente. Súper amables y amigables. Solo haría falta poder controlar la calefacción desde la misma habitación.
Se hospedó 3 noches en diciembre de 2019

8/10 Bueno

Noemi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel muy funcional para visitar la ciudad
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Dario

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en julio de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en julio de 2019

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza
Buena ubicación y el personal amable. Sin embargo la habitación demasiado pequeña, la cama superior la dejan sin hacer, supongo que por lo incómodo que resulta. Y en cuanto a la limpieza, en pasillos y zonas de acceso a la planta dos, hay un olor muy fuerte y desagradable.
Se hospedó 3 noches en abril de 2019
Respuesta de The Ibis Team el 1 may. 2019
Good afternoon, Thank you for taking the time to leave us a review. We are sorry to hear that your stay wasn't up to expectations. Please be assured that we will pass all messages along to help us continue to make improvements. We hope however that you enjoyed your time visiting our beautiful city. Kind regards

10/10 Excelente

Gabriel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel con todo lo que uno espera
Excelente ubicación, precio, servicio y limpieza.
Se hospedó 1 noche en abril de 2019
Respuesta de The Ibis Team el 28 abr. 2019
Hi Gabriel, Thank you for taking the time to leave us a review. We hope to welcome you back soon!

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en abril de 2019
Respuesta de Reception el 20 abr. 2019
Good afternoon, Thank you for your review- we are so glad to hear that your stay was up to your expectations and the team will be very pleased to hear. We look forward to welcoming you on your next trip to Cardiff!

8/10 Bueno

Phil

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
One of two lifts was broken for duration of my stay
Se hospedó 4 noches en abril de 2024
Respuesta de Oksana el 3 may. 2024
Hi Phil,We really appreciate you taking the time to share your rating with us. We are very sorry for any inconvenience during your stay We look forward to seeing you again soon.Regards,Oksana

10/10 Excelente

Becki

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean, tidy and helpful staff
Se hospedó 2 noches en abril de 2024
Respuesta de Oksana el 25 abr. 2024
Hi Becki,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Regards,

2/10 Terrible

Aaron

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Elizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Kamilla el 21 abr. 2024
Dear Elizabeth, Thank you so much for taking the time to leave an excellent rating. We hope to see you again soon.Kind regards Kamilla Robak

2/10 Terrible

daisy

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
having no parking on property doubles the price of the room. i went with my friend and the shower was in the middle of the room so it was ridiculously awkward and the door was see through.
Se hospedó 2 noches en abril de 2024
Respuesta de Kamilla el 8 abr. 2024
Dear Daisy, Thank you for sharing your recent experience with us. We truly appreciate your feedback as it helps us identify areas where we can improve our service.We understand that parking is an essential consideration for our guests, and we regret any inconvenience caused by our limited parking options.Regarding your comments about the room amenities, we apologize for any discomfort you experienced. Your feedback about the placement of the shower and the transparency of the door is valuable to us.We are committed to providing exceptional experiences for all our guests, and we hope you will consider giving us another opportunity to exceed your expectations on a future visit.Warm regards Kamilla Robak

8/10 Bueno

Gary

Se hospedó 1 noche en marzo de 2024
Respuesta de Kamilla el 22 abr. 2024
Dear Gary, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soonWarm regards Kamilla Robak

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamilla el 3 abr. 2024
Dear Mark, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Warm regards Kamilla Robak

10/10 Excelente

Kelly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location for both Cardiff Bay and the city centre. Parking outside although you have to book and pay separately. It’s worth it. Basic rooms but for the price, it’s a bargain. Clean with good facilities- bar, breakfast (extra) and snack machines. Co op just across the road. Would definitely use again😊
Se hospedó 1 noche en marzo de 2024
Respuesta de Oksana el 25 abr. 2024
Hi Kelly,Thank you for your excellent rating and we hope that your next visit will be as pleasant as the previous one.Regards,

10/10 Excelente

Kevin

Exactly what you want from an inexpensive hotel. Very friendly helpful staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamilla el 30 mar. 2024
Dear Kevin, Thank you so much for your kind words! We're thrilled to hear that you found exactly what you were looking for during your stay with us. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be friendly and helpful. We appreciate your feedback and hope to welcome you back again soon!Warm regards Kamilla Robak

8/10 Bueno

Ian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
WE had just 0ne night stay. The room was very good in all ways. The staff in the reception and dining area were very friendly and helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamilla el 30 mar. 2024
Dear Ian, We're delighted to hear that you enjoyed your brief stay with us! It's wonderful to know that you found our room to be excellent in every aspect. Our team works hard to ensure that every guest feels welcomed and supported, so we're thrilled that you found our reception and dining staff to be friendly and helpful. Thank you for taking the time to share your experience, and we hope to have the pleasure of hosting you again in the future!Warm regards Kamilla Robak

10/10 Excelente

Sharron

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fantastic basic, clean room. Good price for a budget hotel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamilla el 25 mar. 2024
Thank you for your review! We're thrilled to hear that you found our basic, clean room fantastic and that you appreciated the good price. We hope to welcome you back soon,Warm regards Kamilla Robak

6/10 Aceptable

Joe

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Staff very rude
Se hospedó 2 noches en marzo de 2024
Respuesta de Kamilla el 25 mar. 2024
We sincerely apologize for any inconvenience caused by the behaviour of our staff. Please rest assured that we take your feedback seriously and will address this matter promptly. Thank you for bringing this to our attentionKind regards Kamilla Robak

6/10 Aceptable

Mark

Se hospedó 2 noches en marzo de 2024
Respuesta de Kamilla el 14 abr. 2024
Dear Mark, Thanks so much for sharing your experience with us. We hope to see you again soonWarm regards Kamilla Robak

10/10 Excelente

Chris

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
pet friendly hotel, it was great to take the dog out and stay out overnight. the room was nice and cosy and clean. the facilities were nice and the breakfast was excellent. for the price you can't go wrong. very enjoyable stay thanks.
Se hospedó 1 noche en marzo de 2024
Respuesta de Oksana el 24 mar. 2024
Hi Chris. Thank you for such a warm words, we really appreciate that. We will be happy to see you again.Kind regards.

10/10 Excelente

Kim

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good area. Close to town centre and train station. Friendly and very helpful . Very clean .
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamilla el 18 mar. 2024
Thank you for your positive feedback! We're delighted to hear that you found our hotel in a very good area, close to the town centre and train station. We're also glad you found our staff to be friendly and very helpful, and that you were impressed with the cleanliness of our facilities. We appreciate your kind words and hope to welcome you back again soon!Kind regardsKamilla Robak

10/10 Excelente

Rhian

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
In walking distance of the city centre
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamilla el 18 mar. 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.Warm regards Kamilla Robak

8/10 Bueno

Sue

Se hospedó 2 noches en marzo de 2024
Respuesta de Kamilla el 30 mar. 2024
Dear Sue, Thank you so much for taking the time to leave us a rating. We look forward to seeing you again soon.Warm regards Kamilla Robak

6/10 Aceptable

Peter

Viajó con su pareja
Location is excellent, walkable to city center and arcade. Room floor very dirty. Looks like not clean for ages. No table and chair in the room, very less space in the room to move about. Front desk open 24hrs. Very helpful. Need to pay extra for parking.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kamilla el 18 mar. 2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our location excellent, with easy access to the city centre and arcade. However, we apologize for the cleanliness issues you experienced in your room. This falls below our standards, and we'll address it immediately with our housekeeping team to ensure a more thorough cleaning process in the future.Regarding the room space and amenities, we apologize if it didn't meet your expectations. Your comments about the lack of a table and chair, as well as the limited space, have been duly noted. We're glad to hear that our front desk staff were helpful during your stay. Regarding parking, we understand that additional charges may be inconvenient. We'll review our parking policies to ensure they align with the needs and expectations of our guests.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more satisfying stay.Kind regardsKamilla Robak

8/10 Bueno

Abbie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice and easy hotel!
Se hospedó 2 noches en marzo de 2024
Respuesta de Oksana el 6 mar. 2024
Thank you for your feedback. We will be happy to see you again.Kind regards

6/10 Aceptable

Rachel

Viajó con su familia
Le gustó: Personal y atención
Staff couldn't find my booking for a few minutes, which was worrying!! Room was very basic, only 2 towels, no hand towel/ hair towel. Sink in room was blocked and loo roll holder was broken. There's only 2 plugs and they're under the TV so you can't see in a mirror when drying your hair. Bed was clean and comfortable and room was ok for the one night we needed. Parking needs to be booked in advance as it's privately owned and there's no street parking anywhere close by. Easy to walk into Cardiff city centre, just cross the road and go over the bridge.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kamilla el 4 mar. 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced upon arrival due to the delay in locating your booking. We understand that the condition of the room did not meet your expectations, and we apologize for the issues with the amenities and maintenance. Your feedback is invaluable to us, and we will address these concerns with our team to ensure improvements are made. We are glad to hear that you found the bed comfortable and that the location suited your needs. We will also take note of your feedback regarding parking and make sure to communicate this clearly to future guests. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Kind regards Kamilla Robak

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Basic but fine for what I needed
Se hospedó 1 noche en febrero de 2024
Respuesta de Megan Evans el 3 mar. 2024
Dear David, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you are traveling to our area gain soon, don’t hesitate to call us.

10/10 Excelente

Alexander

Se hospedó 2 noches en febrero de 2024
Respuesta de Oksana el 24 mar. 2024
Hi Alexander. Thank you for your high score .We will be glad to see you again.Kind regards.

10/10 Excelente

Ken

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient location. Comfy bed
Se hospedó 2 noches en febrero de 2024
Respuesta de Kamilla el 7 feb. 2024
Thank you! I'm glad you found the location convenient and the bed comfortable. We aim to provide a cosy and convenient stay for all our guests.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards Kamilla Robak

10/10 Excelente

Andrew

Se hospedó 1 noche en diciembre de 2023
Respuesta de Megan Evans el 4 feb. 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Aceptable

Sean

Le gustó: Limpieza
Room was very clean and utilitarian
Se hospedó 1 noche en enero de 2024
Respuesta de Kamilla el 3 feb. 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.Warm regardsKamilla Robak

6/10 Aceptable

Kait

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Kamilla el 3 feb. 2024
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Warm regards Kamilla Robak

8/10 Bueno

MICHAEL

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Kamilla el 3 feb. 2024
Thank you for your excellent rating and we hope that your next visit will be as pleasant as the previous oneWarm regards Kamilla Robak

8/10 Bueno

Elroy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Many thanks for a pleasant stay.
Se hospedó 4 noches en enero de 2024
Respuesta de Olena el 27 ene. 2024
Dear Elroy,Thank you for your positive review and for choosing our hotel.We are so delighted to know that you enjoyed your stay with us.Hope you'll be able to visit us again in the future.Kind Regards,Ibis Budget Cardiff Centre

10/10 Excelente

Ryan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Megan Evans el 25 ene. 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Aceptable

Jasmine

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Budget - get what you pay for
The service and hospitality of staff is amazing! I know its a budget hotel but my god the beds are like cement. Theyre so hard and uncomfortable. Both me and my partner have sore backs from the stay. The cover is very thin and the bedding is bigger than the actual cover leaving you with thin fabric in many places. If youre a fairly new couple that is not 100% comfortable with each other, avoid. You can hear everyones business on the toilets as theres barely room to turn around in there. We also had a loud group in the hallway that was laying on the hallway floor at midnight. Screaming, laughing and calling their friends. Was 8 of them in the opposite room and could hear everything.
Se hospedó 9 noches en enero de 2024
Respuesta de Olena el 22 ene. 2024
Dear Jasmine,Thank you for your kind words about our staff and hospitality. We genuinely appreciate your feedback regarding the bed comfort and room layout. We apologize for any inconvenience caused and assure you that your concerns will be shared with our team for improvement. We hope to welcome you back for an enhanced experience.Kind Regards,Ibis Budget Cardiff Centre

10/10 Excelente

Elroy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Happy w / my stay.
Asked for a floor on the top floor away from the traffic and they sorted me out lovely - Many thanks.
Se hospedó 3 noches en enero de 2024
Respuesta de Kamilla el 21 ene. 2024
Thank you for taking the time to share your positive experience! We're thrilled to hear that our team was able to accommodate your request for a top-floor room away from the traffic.Your satisfaction is important to us, and we're delighted that we could make your stay more enjoyable. We appreciate your kind words and look forward to the pleasure of welcoming you back in the future. Warm regards Kamilla Robak

8/10 Bueno

David

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Kamilla el 21 ene. 2024
Dear David, Thanks so much for sharing your experience with us. We hope to see you again soon.Kind regardsKamilla Robak

10/10 Excelente

Jade

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kamilla el 21 ene. 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.Warm RegardsKamilla Robak

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great service
Great location and parking available via Just Park. Comfortable, clean and hot shower. Managed to forget a couple of items upon departure which were found by the hotel staff and was easy to arrange their safe return. Great stay for our visit to Cardiff
Se hospedó 1 noche en enero de 2024
Respuesta de Kamilla el 21 ene. 2024
Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed our great location, convenient parking via Just Park, and the comfort of your stay with us.We're especially pleased that our staff could assist in retrieving and safely returning the items you left behind. Ensuring our guests have a seamless and enjoyable stay is our top priority.We appreciate your kind words and look forward to the opportunity of welcoming you back for another great stay during your visits to CardiffWarm RegardsKamilla Robak

8/10 Bueno

Steve

Viajó con su familia
Nothing wrong with the property but trying to get access to it and the issues with parking was a problem in trying to get to the hotel.
Se hospedó 1 noche en enero de 2024
Respuesta de Olena el 22 ene. 2024
Dear Steve,Thank you for taking the time to share your experience. We're pleased to know that you found no issues with our property. However, we apologize for any inconvenience you faced with access and parking. Your feedback is valuable, and we will assess these aspects to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.Kind Regards,Ibis Budget Cardiff Centre

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Olena el 16 ene. 2024
Dear Guest,Thank you so much for sharing your rating of Ibis Budget Cardiff Centre.Hope you enjoyed your visit .Looking forward to welcoming you back next time.

10/10 Excelente

Agustin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Short walking distance to shops and restaurants.Great location
Se hospedó 2 noches en enero de 2024
Respuesta de Olena el 13 ene. 2024
Dear Augustin,Thank you for taking a moment to share your experience at Ibis Budget Cardiff Centre.We are so pleased to know you found our location convenient.Hope you'll visit us again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Solo trip to Cardiff
The room was warm, functional and secure but I did notice some damage from previous use & debris in the shower extraction vent. I probably will be rebooking this hotel again though as the staff were friendly & helpful & it is a good price for what I got. I did think about going to argos for a little kettle so I could've had a cuppa before bed, or when I first woke up as there wasn't one in the room.
Se hospedó 2 noches en enero de 2024
Respuesta de Olena el 22 ene. 2024
Dear Guest,Thank you for your positive comments on our warm and secure rooms, affordable price and friendly staff.We are really sorry that we were not able to provide you kettle in the room as such facility is not offered our budget brand. However we do offer hot beverages in our restaurant.Thank you again for sharing your experience . Hope you'll visit us again in the future.Kind Regards,Ibis Budget Cardiff Centre

6/10 Aceptable

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Infracstruture passable
Très bon sejours,personnel accueillant et tres serviable Environnement et propreté satisfaisant
Se hospedó 3 noches en diciembre de 2023
Respuesta de Olena el 13 ene. 2024
Dear Cristopher,Thank you for sharing your positive review regarding your recent stay in Ibis Budget Cardiff Centre.We take pride in providing a clean and comfortable space for all of our guests, so our teamappreciates that you noticed. Looking forward to welcoming you back.