2 indoor pools, sun loungers, lifeguards on site
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Opiniones sobre Celtic Manor Resort

5 out of 5
Celtic Manor Resort
Chepstow Road, Coldra Wood, Newport, Wales

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 497 de 1001 opiniones" "
Evaluación: 8 - Bueno. 234 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 113 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 87 de 1001 opiniones" "
Evaluación: 2 - Terrible. 70 de 1001 opiniones" "

8,6/10

Limpieza

8,2/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Vicky F el 9 nov. 2023
Thank you for your 10/10 review! We hope to welcome you back to the Resort in the near future.

10/10 Excelente

Annie

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed in many places around the world and so far the Celtic is my favourite spa hotel.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Shuaib

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Hotel is a little dated, at checkin room was unavailable however the upgrade option for a bigger room for extra £40 was available. How convenient, considering i’m a expedia gold member this should be offered for free if available. Celtic Manor is meant to be a a 5* hotel, but no lotion available in room, no late checkout and pool facilities are limited to 1x90mins or 2x45mins sessions which have to be pre booked. I’ve travelled the world and ive never had todo this at the busiest of busiest hotels. Finally cherry on the cake you have to pay £20 per night for parking. It’s a resort, you are only there to stay for the hotel, there is nothing nearby so you dont have any other choice but to park in their car park and pay! On checkout they dont want to even see you, you are told to leave your room card in any of the designated spots and any charges will be applied to your credit card you used at checkin. Felt like they just wanted your money, once they had this they didn’t want to know you.
Respuesta de Vicky F el 24 abr. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excelente

Steven

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very pleasant hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 17 abr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excelente

HELLE

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were extremely helpful, patient and friendly nothing was too much trouble. The valet parking was a fantastic plus with someone with mobility problems with the concierge going down to my car on two occasions for things I had forgotten. The food was delicious in all the venues we used especially The Grill. The shuttle bus is a great asset.
Se hospedó 2 noches en abril de 2024
Respuesta de Vicky F el 16 abr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Aceptable

Andrew

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Ok I'm being ultra picky here! Total transparency, we had our wedding reception here 14 years ago so probably looking through it with rose tinted glasses and whilst staying we took a very happy trip down memory lane but on this trip it just seems like the Celtic Manor are looking at every opportunity to make money from you and to cut back on things in the room to save even more money Charge £10 for parking in the outside car park No bottled water in the room No pen/pencil or notepad in the room No outdoor furniture on the balcony net result drag the arm chairs from the room outside so we could enjoy the views from the balcony Canopy over the balcony rusted and several holes in the canopy Moss and paint peeling of the down pipes of the guttering Steak on six facia pieces missing below window Weeds growing out of the gutter where metal gutter guard has been placed Paint work looks old in need of refresh plus lots of knocks and marks on the wall from where bags have maybe touched the wall Final thing was that when we woke up we had a invoice under the door for £20 as apparently myself and a gentleman named "Joshua Lewis" (I don't know anyone by this name, and during this stay it was only my wife and I that were staying) had dined at the Olive Tree when in fact we didn't eat there until breakfast the following morning, so that was a bit disappointing to have to go and sort that out Ultra picky, but as I stay in lots of hotels with my job, I just felt there is work to do here
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 16 abr. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 Excelente

Simon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place it self is lovely, over priced drinks but we still enjoyed our stay
Se hospedó 2 noches en abril de 2024
Respuesta de Vicky F el 16 abr. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

8/10 Bueno

Carl

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely resort with plenty of activities for a grown-up getaway. Location is right on the M4 so easy link to Cardiff. A good number of restaurants to choose from although you may want to book in advance for some. Thoroughly recommend Rafters looking over the 2010 Golf course. Rooms were comfortable, clean and tidy. Prices vary a lot depending on when you book, but our weekend in April was superb value.
Se hospedó 2 noches en abril de 2024
Respuesta de Vicky F el 16 abr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excelente

Hattie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything felt very easy and smooth and well run. Staff were all excellent. Lovely spa, very comfortable rooms, lots of dining options all delicious. We'll be back.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 16 abr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excelente

Rebekah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Extremely expensive to park on top of the expense to stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 14 abr. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Excelente

Colette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A very special experience
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 14 abr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 Bueno

Gordon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice stay
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 11 abr. 2024
Thank you for you review. We hope to welcome you back to the Resort in the near future.

8/10 Bueno

Elaine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely stay, beautiful hotel and so easy to get to the ICC Wales where we were going to a gig, just a few minutes walk. Not 5 stars as food was average. We ate at the grill and the the olive tree for breakfast. Everything else was lovely snd would definitely return
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 10 abr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 Bueno

Andrew

Very enjoyable break, Maybe breakfast could be added to the rate, rather than an extra
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 10 abr. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Excelente

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everywhere was amazing, we will be back.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 10 abr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 Bueno

Graeme

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was excellent except the key system on the doors were terrible. Wife nearly wet herself when the app wouldn’t work and required a 5-10 min round trip for manual keys. Also only 2 lifts for so many people to go up to the rooms or back down is ridiculous. Totalled 40 mins waiting for lifts in less than a 30 hours stay. Spoiled the trip to be honest but will give it another chance
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 10 abr. 2024
Thank you for your comments following your recent stay with us. I am disappointed to hear that you experienced issues with the app. We will ensure your feedback is shared with the management team to see where improvements can be made. Thank you once again.

4/10 Mediocre

Rachel

Viajó con su pareja, Viajó con su familia
No le gustó: Personal y atención
A few hiccups on arrival. Dinning a wasn’t great experience to be fair we waited almost 40 mins for a drink to come to the table. Cocktail bar wasn’t the best 30 min wait as well over all lovely staff bit a bit of a slow service to say the least. Apart from that it was ok. I Would go back again lovely hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 10 abr. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great resort. Staff are polite and helpful. Shuttle service around the resort really useful. Upgrade to signature room was a great option, with a lounge and room with balcony.
Se hospedó 2 noches en abril de 2024
Respuesta de Vicky F el 10 abr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

2/10 Terrible

Kyle

Se hospedó 1 noche en abril de 2024
Respuesta de Vicky F el 25 abr. 2024
Thank you for your review. It's always appreciated when guests take the time to post. Thank you once again

10/10 Excelente

Brandon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent stay well looked after and made welcome
Se hospedó 2 noches en abril de 2024
Respuesta de Vicky F el 10 abr. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excelente

Richard

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our family with 2 kids under 10 had a great Easter weekend at Celtic Manor - lots of fun outdoor activities during the day and good bar areas / restaurant choice in the evening. Wife enjoyed her Spa treatments while the boys played in the pool. Perfect for a long weekend break!
Se hospedó 2 noches en marzo de 2024
Respuesta de Vicky F el 4 abr. 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 Bueno

JUDY

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel overall is nice but there were a lot of small children running wild around the lobby area and bars. Not enough lifts to the floors and we were unable to book dinner in the hotel as all restaurants were fully booked at reasonable eating hours. The spa session was too short and had to be booked in advance.
Se hospedó 2 noches en marzo de 2024
Respuesta de Vicky F el 4 abr. 2024
Thank you for taking the time to offer your feedback following your recent stay. We hope to welcome you back to the Resort in the near future.

6/10 Aceptable

Kelly

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
No swimming options Buffet choices not avalable Card charged then refunded then chaged again 26 pounds for 2 drinks!!!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 4 abr. 2024
Thank you for your feedback. It's always appreciated when guests take the time to post.

8/10 Bueno

Rebecca

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
Always lovely to stay there
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Debbie

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Room clean tidy comfortable with working amenities. Bit pricey especially overnight car park £20!
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 4 abr. 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 Bueno

emma

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 4 abr. 2024
Thank you for your feedback. We hope to welcome you back to the Resort in the near future.

6/10 Aceptable

liz

Viajó con su familia y niños pequeños
So it's a nice hotel but not all that. Nothing more exciting than a Park Plaza or Novotel. Room a bit dated, cigatette burn or similar in the bath, activity room - marks all over the walls also on stairs. Iron in the room had broken plastic. No water in the room. Just looks like it needs a bit of TLC. Lift broken which causes queues. Paid extra for Easter activities which were a bit rubbish in a room far too small for all the kids and parents so didn't bother going to the second one..waste of £20. Make sure to ask them to remove the discretionary service charge at dinner? which we did. Positive: Dinner and breakfast were nice, grounds are lovely. Free chocolate fountain in the Foyer as it was Easter weekend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 4 abr. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything Was Absolutely Spot On....No Complaints At All. Definitely Will Be Returning.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 4 abr. 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

10/10 Excelente

Shamim

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staycation! Relaxing and perfect for a short stay. Celtic manor has fantastic spa facilities, would recommend and stay again
Se hospedó 2 noches en marzo de 2024
Respuesta de Vicky F el 4 abr. 2024
Thank you for your feedback. We are pleased to read that you enjoyed your stay and hope to welcome you back to the Resort in the near future.

8/10 Bueno

Michelle

Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 14 abr. 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 Excelente

Denise

Viajó con su pareja
Fantastic staff couldn’t do enough for you Mannerism excellent very polite overall a very good service and excellent night sleep and
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 24 mar. 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excelente

Jane

Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 14 abr. 2024
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the near future.

6/10 Aceptable

Diana

Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 14 abr. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. We hope to welcome you back to the Resort in the future.

8/10 Bueno

chris

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 26 mar. 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

8/10 Bueno

Sara

Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 10 abr. 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

4/10 Mediocre

allegra

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
It is right on the M4
Se hospedó 4 noches en marzo de 2024
Respuesta de Vicky F el 21 mar. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

4/10 Mediocre

Maziar

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Room service is poor . I have to asked 5times to bring few empty glasses to our room . Never happened.
Se hospedó 1 noche en marzo de 2024
Respuesta de Abbie el 17 mar. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excelente

Anne

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Abbie el 17 mar. 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 Bueno

Huw

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Abbie el 17 mar. 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 Excelente

Brandon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Abbie el 17 mar. 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

8/10 Bueno

Bridget

Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 26 mar. 2024
Thank you for your review. We hope to welcome you back to the Resort in the future.

10/10 Excelente

Veronica, Pinner

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great stay for my step son's 21st birthday. Friendly service, they made a real fuss of the birthday boy, good food and lovely clean, comfortable rooms. We thoroughly enjoyed our stay.
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 6 mar. 2024
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed not only the hotel facilities but our team looked after you so well. We look forward to welcoming you back to the Resort in the near future.

10/10 Excelente

Kate

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Vicky F el 6 mar. 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 Excelente

Jill

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
Lovely place, food amazing. Overall had a great time but both bars were closed and didn’t have enough staff to cover table service. Waited a long time for drinks.
Se hospedó 1 noche en febrero de 2024
Respuesta de Eleanor H el 27 feb. 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 Excelente

Kirandeep

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Vicky F el 22 feb. 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future

10/10 Excelente

Jessica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My favourite place!
Se hospedó 1 noche en febrero de 2024
Respuesta de Abbie el 20 feb. 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

6/10 Aceptable

ashara

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Abbie el 20 feb. 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 Excelente

Gwenyth

Se hospedó 1 noche en febrero de 2024
Respuesta de Vicky F el 21 mar. 2024
Thank you so much for your review! We hope to welcome you back to the Resort in the near future.

10/10 Excelente

Beverley

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved everything thing about the hotel but, more attention to detail is needed in the room cleaning, e.g. paintwork needs wiping down, more dusting required. Only disappointment was the changing facilities in the health club. Changing room is way to small for use by both the club and the spa. We waited 10 minutes for a space to be able to change.
Se hospedó 1 noche en febrero de 2024
Respuesta de Vicky F el 16 feb. 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Excelente

Danielle

Se hospedó 1 noche en febrero de 2024
Respuesta de Vicky F el 16 feb. 2024
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the future.