The property was nice. An older home and nothing extravagant, but the home was clean and well laid out, we loved the outdoor dining space with TV. There were plenty of kitchen items, beach towels, etc. We had rented this particular home (instead of newer, less expensive rentals) because we wanted to also rent out the Sea Ray boat shown in the photos which we lined up to rent for a day. Instead the boat the was there was an old, not well maintained, Hurricane boat covered in black mold and seats very torn. Management claimed the Sea Ray had issues, and still wanted full rental rate for the other boat. We declined using this boat, and paid a premium to rent from a local company at the last minute. The least they could have done was notify us ahead of time so that we could have shopped around for a different boat rental. No apology given either.
Communication was lacking and we were not given the code for the home until I asked for it the day of check-in, and even then it was the wrong code & we had to be let in remotely. At this point I was really worried that we had been scammed, luckily not the case. The breaker for the fridge was off when we checked in and management did not respond to our calls for at least an hour. The pool heater wasn’t working and so they sent out an employee the next day to take a look, they came and left without fixing the problem. A second employee was there later that day & realized the pool was about 4” too shallow which was why the pool heater would not turn on. He filled the pool and this solved the heater issue, however now we had a very cold pool which we were then footing the bill to heat. By day 3 of our 4 day stay the pool was finally at a comfortable temp. This property did not disclose in the listing that you pay extra for electricity, but they take it out of your security deposit. Other listings on VRBO state this in the initial listing which this one should really do.
There is a grill to use but if you use their propane you incur a charge or you can go purchase your own. Also, only a roll of toilet paper on each of the rolls in the two bathrooms with no spare toilet paper, so expect go to purchase that too. Communicating and being upfront would help immensely. There were no checkout instructions given so we spent a lot of time cleaning in case we would be getting charged for not doing so. Not knowing what we would all be charged for made the experience more stressful than it should have been.