Dining

Reviews of DoubleTree by Hilton Canton Downtown

4 out of 5
DoubleTree by Hilton Canton Downtown
320 Market Ave S, Canton, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 460 out of 585 reviews" "
Rating 8 - Good. 81 out of 585 reviews" "
Rating 6 - Okay. 26 out of 585 reviews" "
Rating 4 - Poor. 10 out of 585 reviews" "
Rating 2 - Terrible. 8 out of 585 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay and staff was fantastic. I disliked the blue doors to the rooms, showed scratches and reminded me of my college dorm rooms, but once in the room it was fantastic and the staff was wonderful. Highly recommend .
Stayed 1 night in May 2024

10/10 Excellent

Jane H.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and excellent dining. Staff is very friendly. Yummy cookies, too! Really appreciate the bottled water. It is quite comfortable and spacious. Bathroom is roomy and well laid out. Thank you.
Stayed 1 night in May 2024

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Liked the decor and how it coincided with the Football HOF. Was dissapointed that we had only Luke warm water!! The staff was absolutely wonderful. Laurie, at the front desk was so helpful and the staff in the bar/restaurant were very nice.
Stayed 1 night in Apr 2024
Response from Team Canton on 16 Apr 2024
Thank you for the positive and constructive feedback on your recent stay at the Doubletree by Hilton Canton Downtown. We do apologize for the not so hot water issue and have shared your feedback with our Engineering team. Thank you for the great recognition of our Team members, they truly are the best. We look forward to welcoming you back to the Hall of Fame City in the near future.

10/10 Excellent

Russ

Stayed 1 night in Apr 2024
Response from Jennifer on 3 May 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Stephannye, High Point

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Apr 2024
Response from Team Canton on 16 Apr 2024
Thank you for taking the time to provide feedback on your stay here at the Doubletree Canton Downtown. We thank you for choosing us and for your loyalty to Hilton and look forward to welcoming you back to the Hall of Fame City soon!

8/10 Good

Ignacio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff.
Stayed 2 nights in Apr 2024
Response from Team Canton on 10 Apr 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Dietrich

Stayed 1 night in Mar 2024
Response from Jennifer on 3 May 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on 4 Apr 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant was overpriced and i was given wrong food and burnt food. Beds are hard and did not sleep well. No vending machines.
Stayed 1 night in Mar 2024
Response from Jennifer on 30 Mar 2024
Hello, We apologize for falling short on your restaurant experience. We do have a 24 hour Market located next to the front desk for your future stay in our City. :)

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Team Canton on 22 Mar 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

John

Business traveler
A very pleasant stay
Stayed 2 nights in Mar 2024
Response from Jennifer on 20 Mar 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
great time
Stayed 1 night in Mar 2024
Response from Jennifer on 20 Mar 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to I77, clean and comfortable
Stayed 2 nights in Mar 2024
Response from Jennifer on 20 Mar 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on 14 Mar 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Casey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice!
Stayed 1 night in Mar 2024
Response from Jennifer on 14 Mar 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Jennifer on 14 Mar 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Staff friendly and helpful. Great location central location, close to theatre, museum etc. Only one problem was hot water was not always hot. Would be great if a/c heating unit was not so loud.
Stayed 2 nights in Mar 2024
Response from Jennifer on 4 Mar 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We apologize you had some maintenance issues during your stay. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay. Thank you, we’ll be back.
Stayed 1 night in Feb 2024
Response from Jennifer on 4 Mar 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Jeanie

Business traveler
Stayed 1 night in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Stayed 1 night in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Room was clean and comfortable. The only issue we had was parking at the parking garage next door was iffy. The hotel provided tickets to get in and out but they didn't always work.
Stayed 2 nights in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Icy walking to parking. Food in restaurant came out less than warm
Stayed 1 night in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Russelle

Stayed 1 night in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Monica was the best hostess! She went out her way to be friendly and helpful. The hotel was very comfortable and clean.
Stayed 1 night in Feb 2024
Response from Jennifer on 23 Feb 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very nice and staff ultra friendly and helpful
Stayed 1 night in Feb 2024
Response from Team Canton on 14 Feb 2024
Thank you for taking the time to provide feedback on your recent stay at the Doubletree by Hilton Canton Downtown. As the first of multiple Hilton hotels being developed by the Hall of Fame Resort and Entertainment Company, we are excited about the positive response we have received in bringing a high- end lodging and food & beverage experience to Canton Ohio.

10/10 Excellent

alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Feb 2024
Response from Team Canton on 12 Feb 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Jennifer on 20 Mar 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6yr old bday
The stay was cool , i didnt like the fact that there was no microwave in the room.
Stayed 1 night in Feb 2024
Response from Team Canton on 12 Feb 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Shyla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!!!
From the location to all the staff this hotel was amazing! Food was delicious! Being my family and I don’t eat pork, there was other options which all hotels should do this!
Stayed 3 nights in Feb 2024
Response from Team Canton on 7 Feb 2024
Thank you for taking the time to provide feedback on your recent stay at the Doubletree by Hilton Canton Downtown. As the first of multiple Hilton hotels being developed by the Hall of Fame Resort and Entertainment Company, we are excited about the positive response we have received in bringing a high- end lodging and food & beverage experience to Canton Ohio.

10/10 Excellent

Mary F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The handicap accessible bathroom and pool.
Stayed 2 nights in Jan 2024
Response from Team Canton on 7 Feb 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Adam Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly staff. Good bar.
Stayed 1 night in Feb 2024
Response from Team Canton on 7 Feb 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

6/10 Okay

Joshua

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Just difficult to park anywhere and walk back to the hotel safely. Staff a tad bit unprofessional but still nice, music in the hotel was blaring, I couldn’t hear them very well at the desk, and the room was not completely cleaned. Some random specs and coins and stuff left on the floor and so on.
Stayed 1 night in Feb 2024
Response from Jennifer on 4 Feb 2024
Thank you for the positive and constructive feedback on your recent stay at the Doubletree by Hilton Canton Downtown. Your findings and concerns will be addressed accordingly.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
I love the hospitality and the comfort of my room. Will definitely book with the company again
Stayed 1 night in Feb 2024
Response from Jennifer on 4 Feb 2024
Thank you for taking the time to provide feedback on your stay here at the Doubletree Canton Downtown. We thank you for choosing us and for your loyalty to Hilton and look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

JILLIAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay will stay again
Stayed 1 night in Jan 2024
Response from Jennifer on 1 Feb 2024
Fantastic! We look forward to seeing you again. :)

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender working last night was very friendly and helpful. Check in was easy and professional. The front desk clerk at check out was also helpful. Excellent staff!
Stayed 1 night in Jan 2024
Response from Team Canton on 29 Jan 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

melissa, Millersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a great place to stay
Stayed 1 night in Jan 2024
Response from Team Canton on 29 Jan 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Rooms, Restaurant, and Bar
Stayed 1 night in Jan 2024
Response from Team Canton on 29 Jan 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Curtis

Liked: Amenities
Hotel is nice area is poor
Stayed 1 night in Jan 2024
Response from Team Canton on 29 Jan 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Jacob

Stayed 1 night in Jan 2024
Response from Jennifer on 20 Mar 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Canton on 29 Jan 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Canton on 29 Jan 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Lovely hotel and a very friendly staff!
Stayed 1 night in Jan 2024
Response from Team Canton on 19 Jan 2024
Thank you for the positive feedback on your recent stay at the award-winning Doubletree Canton Downtown, recognized as a Hilton Conversion of the Year hotel winner. We look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Tammy

Stayed 2 nights in Jan 2024
Response from Team Canton on 17 Jan 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Michelle F

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk Receptionist was very welcoming, friendly and helpful!
Stayed 1 night in Jan 2024
Response from Team Canton on 17 Jan 2024
Thank you for taking the time to recognize our outstanding and award-winning front desk team. We pride ourselves on providing best in class service and experience here at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back
Comfortable and clean hotel, great service and friendly. Monica at the front desk was great!
Stayed 1 night in Jan 2024
Response from Team Canton on 15 Jan 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown and recognizing our outstanding associate Monica, she really is the best! We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

10/10 Excellent

Nicholas

Stayed 2 nights in Jan 2024
Response from Jennifer on 4 Feb 2024
Thank you for taking the time to provide feedback on your stay here at the Doubletree Canton Downtown. We thank you for choosing us and we look forward to welcoming you back to the Hall of Fame City soon!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jan 2024
Response from Team Canton on 15 Jan 2024
Thank you for taking the time to provide positive feedback on your recent stay at the Doubletree Canton Downtown. We look forward to welcoming you back to the Hall of Fame City on your next trip to the area!

8/10 Good

Joshua

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Canton on 8 Jan 2024
Thank you for taking the time to provide feedback on your stay here at the Doubletree Canton Downtown. We thank you for choosing us and for your loyalty to Hilton and look forward to welcoming you back to the Hall of Fame City soon!