These were lovely guests. We really enjoyed them. It was great cooking for them and getting to provide an experience for the kids with our chickens. We look forward to hosting them again.

What this guest is upset about is not our home or what she cited but that: 1. she brought her pet dog to our house in spite of our no pet policy. 2. She brought 2 extra guests above the 3 she booked for and didn't tell us. and that we billed her for the extra guests and dog. To everyone reading this - please, please read the house rules! We don't want unhappy guests but our rules are there for a reason! No pets please. If your pet gets loose and lost it will most likely not survive the night. We have these rules for you - our guests. The base price is for the first 2 guests - and there is a nominal nightly charge for each additional guest after the first 2. Lori paid for the additional guest charge for the 3rd person in her party, but did not notify us of the additional 2 so we spoke with VRBO about the additional guests and the dog and they felt it was justified to charge them. They did leave our home exceptionally clean so we refunded the full amount, $100, for having the pet in our house because they left it very clean and there was no damage that we could see. We also thanked Lori for leaving our house so clean. Because we have a "no pet" policy others assume we hold guests accountable for this. This puts us in a very awkward position because they violated our policy. Please don't do this to us or other hosts. Please ready the house rules and if you don't like them please book somewhere that you will be happy with your choice. We love to host guests. If you look at our reviews and ratings you will see that we have been a Premier 5-star host since we started hosting in 2013. Read our other reviews and make up your mind who you want to believe.

Jennifer, Thank you spo much for the review and for staying with us. I should add to our instructions that we have a variety of pillows. Some people like thin some like big and fluffy, some have allergies and can only use synthetic. We have different pillows available so we will ask what guests prefer and have those available. Thank you very much for your suggestion. - Joyce and Michael

Thanks for staying with us. We never get tired of the views!

Thank you for your review and comments. We enjoyed hosting you. Please visit us again.

Thank you for your review. Please come and visit with us again.

The 2nd shower works fine. When they told us it didn't work we explained how the diverter works on the shower faucet to direct the water to the shower mechanism vs the bathtub. We offered to show them but they said no they just wouldn't use the shower. If guests tell us something isn't working or they have difficulty we will make it right or show them how to use it. We live in the walkout which has its own entrance and exit. We state this in the listing and then, as soon as a booking is made, we send an automated email that asks them to please review things that they might have overlooked. Primary in that list is that we live in the walkout and our location. Before arrival we send a 2nd email stating that we live in the walkout. We would be glad to have suggestions on how we can improve this. We take every precaution that we can think of to make sure that we are a good fit. We would prefer to have no booking than one where the guests were less than delighted. The night they heard us whispering we were trying to fix a light fixture on the other side of the door while they were gone. We normally do not perform repairs in our space, run the vacuum, etc. when guests are here. We should have waited until they checked out. Our apologies. Guests are divided on whether they are delighted that we live on the property or whether they would prefer to be alone on the 340 acres. If they have a flat tire, run out of gas, drive off-road and get stuck, lock themselves out, can't figure out how to use the shower or other issues then they appreciate having us nearby. We tell our guests on the listing, and in two emails prior to their arrival that we live in the walkout. If they don't read the listing or the emails we don't know what else to do. We have notes on internet access, appliances, doors, windows, etc. so that our guests have the information the need and to avoid them being frustrated if they can't figure something out. We will continue to leave the framed notes as they seem to be helpful and we have positive feedback on them. We have a Keurig and drip coffee maker. When she told me it only made a 1/2 cup of coffee I offered to come and clean out the clog. She said 'no it was just FYI'. There were 4 instead of 3 guests. They said their daughter wasn't sure could join them when they made the reservation. I said is was nice that she was able to come and that I would update their reservation for them. I'm sorry she was offended. /

Justin's group was a pleasure to host. I recommend them to others

Thank you so much for review. It warms our hearts to hear reviews like yours from our guests.

Thank you for your kind review. We love to hear that people are relaxing, making family memories, and generally have a great time. Any host would be fortunate to have your family as guests.

Thank you for taking time to provide a review. Since this is a remote location, most of our guests, like you, comment that they appreciate having us nearby . We enjoyed hosting you.

I know this is frustrating when you get mixed up. I have done the same thing myself. All of our lives are too busy. They were very pleasant with us which we truly appreciate. We only charged for the first night of their stay since we didn't discover until the next day that they had double-booked. We refunded the cleaning fee since they didn't stay as well as the other nights in their reservation even though we could not rent after the fact. They were were nice and so we also offered them a discount if they chose to come another time.

Thank you Kayla. :-) We were pleased to have you and would love to host you again.

Christy's group was wonderful. :-) We are so glad they chose to stay with us. Any host would be lucky to have them. They left the house spotless, honored our house rules. We look forward to hosting them again Joyce and Michael

Thank you for choosing to o stay us. Reviews with comments like yours are what makes hosting so rewarding for us. :-)

Thank you so much! We are so glad that you enjoyed your stay. No worries about the glasses - you left the place so clean and neat. Thank you so much. :-) Please come and see us again. - Joyce and Michael

In our listing we tell people our distance from Canon city, the Royal Gorge rafting area and grocery stores. We also make sure people know that we live in the walkout. I'm sorry that these guests didn't read the listing. We always want to be sure we are a good match. Please accept my apologies for Michael being so chatty. I will be sure that such an incident doesn't happen again. Since you said in your review that you would like to return for a longer stay I will give you a discount for your inconvenience on this trip. Again, my apologies for the intrusion. - Joyce

Thank you so much for staying with us, leaving our home so clean, and being such great guests! We hope to see you again. Joyce and Michael

Thank you so much for the review. We love hosting and in particular hosting folks like you! :-)

You are so welcome. It was a pleasure meeting both of you. Please come again. :-)

We are pleased you enjoyed your stay. The thermostat is over the couch in the living room. Sorry you didn’t realize that. We will be careful to point that out to future guests

Thank you so much for the wonderful review! I really enjoyed getting to meet you. Please come back again. :-)

Thank you so much for your review. We are so glad you enjoyed yourselves. That is what pleases and motivates us! Please come and stay again. I was a pleasure meeting you and your family. :-) Joyce and Michael

Thank you so much for your review. We are glad you had a good time. It was a pleasure to meet and host your family We are looking forward to seeing you again. Joyce and Michael