Sala de estar en el lobby

Opiniones sobre MTN House By Basecamp

4 out of 5
MTN House By Basecamp
1 Silvertip Trail, Canmore, AB

Opiniones

9,4

Excepcional

Evaluación: 10 - Excelente. 421 de 545 opiniones" "
Evaluación: 8 - Bueno. 90 de 545 opiniones" "
Evaluación: 6 - Aceptable. 16 de 545 opiniones" "
Evaluación: 4 - Mediocre. 8 de 545 opiniones" "
Evaluación: 2 - Terrible. 10 de 545 opiniones" "

9,8/10

Limpieza

9,6/10

Personal y atención

9,0/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

9,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carmen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El mejor hotel de mi vacacion
Fabuloso hotel, nuevo, agradable, excepcional. Connie en recepción fue de lo más amable y brindaba excelente atención. Yolanda en el restaurante ha sido de lo mejor en servicio en mesas, amigable, sonriente y encantadora. Linda decoración canadiense Recomiendo este hotel 100% y regresaremos.
Se hospedó 2 noches en octubre de 2023
Respuesta de Yvonne el 10 oct. 2023
Thank you so much for your fabulous review, Carmen! We are thrilled to hear that you had an exceptional experience at our new hotel. We're especially delighted to hear such kind words about Connie at the front desk and Yolanda in the restaurant. Providing excellent service and a warm, friendly atmosphere is our top priority, and it's wonderful to know that they made your stay even more enjoyable. Our Canadian-themed decor aims to create a unique and inviting ambiance, and we're pleased that you appreciated it. We truly appreciate your recommendation and look forward to welcoming you back to our hotel in the future. Your satisfaction is our ultimate reward, and we can't wait to have the pleasure of serving you again.

8/10 Bueno

Ritika Subhash

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great views
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

johana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had an amazing stay at the MTN hotel! The place was incredibly clean, and we were treated to a stunning view of the Three Sisters mountains right from our room. To top it off, we received complimentary wine and chocolates along with a beautiful card full of lovely wishes for our anniversary – such a thoughtful touch! The staff were all exceptionally friendly and helpful, making our stay even more enjoyable. The food was fantastic as well; every meal was a delight. We’re already planning our next getaway here. The hotel is still finishing the spa, and while the hot tub wasn’t ready yet, we can’t wait to try it out once it’s done. Highly recommend this place!
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 22 may. 2024
We're thrilled to hear that you had an amazing stay! It's wonderful to know that you found the place incredibly clean and enjoyed the stunning view of the Three Sisters mountains from your room. We're delighted that our efforts made your anniversary memorable.Our team works hard to provide exceptional service, so it's great to hear that you found them all exceptionally friendly and helpful. Thank you for recommending our hotel, and we're excited to welcome you back for your next getaway! We're sure you'll love the spa once it's finished, and we can't wait for you to try out the hot tub. Until then, safe travels, and we look forward to seeing you again soon!

10/10 Excelente

Judylynn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Georgette

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It’s quiet
Se hospedó 4 noches en mayo de 2024
Respuesta de Chris el 22 may. 2024
We're so glad you enjoyed your stay with us! We look forward to welcoming you back!

10/10 Excelente

Arvind

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Refreshing and excellent experience
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services el 21 may. 2024
Thank you so much for your kind words!

10/10 Excelente

jaspreet

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was super accommodating. Lobby and rooms were clean.
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services el 21 may. 2024
We are so glad we were able to assist you and that you enjoyed your stay! We hope to welcome you back again soon.

10/10 Excelente

Joyce Ann

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is really nice
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 21 may. 2024
We appreciate your kind words! Thank you so much.

10/10 Excelente

Johann

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the BaseCamp MTN. King room was very large, beautifully furnished and had a superb view of the Three Sisters. Bathroom was also large and well appointed. Bed very comfortable with superior pillows. Parking easy, staff friendly and helpful. Felt like a luxurious stay in the beauty of Canmore. Capped off by the wonderful Happy Hour in the in-house Rhythm and Howl. Friendly staff and wonderful menus.
Se hospedó 2 noches en mayo de 2024
Respuesta de Chris el 22 may. 2024
Thank you for your wonderful review! We're thrilled that you felt like you had a luxurious experience in the beauty of Canmore. It's great to hear that our staff were friendly and helpful throughout your stay. We're also glad you had the opportunity to try out the great deals at the Rhythm & Howl! We hope to welcome you back again soon for another fantastic stay!

10/10 Excelente

Kelly

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location across Highway 1 so nice and quiet. Staff were incredibly friendly and check in took less than 5mins. Room is luxurious, very clean and well appointed with a nice view of the Three Sisters peaks. Will definitely be staying here again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 22 may. 2024
Thank you for sharing your experience! It's wonderful to know that our staff made you feel welcome and that your check-in process was quick and efficient. We can't wait to welcome you back for another stay!

8/10 Bueno

Mohamed, Mississauga

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services el 21 may. 2024
Thank you!

8/10 Bueno

Tanveer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 22 may. 2024
We're glad you had a good stay! Looking forward to hosting you on another occasion!

8/10 Bueno

Prasandeep

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 22 may. 2024
We're happy to hear that you had a great stay! I hope we have the opportunity to host you again on another occasion.

10/10 Excelente

Jody

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room with vaulted ceiling was gorgeous!!
Se hospedó 2 noches en mayo de 2024
Respuesta de Guest Services el 21 may. 2024
Thank you so much for your positive feedback!

10/10 Excelente

Ken

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff, modern, clean and good parking.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services el 21 may. 2024
Thank you so much for your kind words! We are so happy that you enjoyed your experience at MTN House.

10/10 Excelente

ALEX

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel, friendly staff. Great location for travellers.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 16 may. 2024
Thank you for your lovely review! We're delighted to hear you enjoyed our beautiful hotel and our staff made a positive impression. We hope to welcome you back on your next visit!

10/10 Excelente

kenneth, Edmonton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved it all. Only wish there was a coffee maker in the room instead of an expresso machine. Us oldies like our basic coffee not expresso.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 16 may. 2024
Thank you for your kind words! We're thrilled you enjoyed your stay. We appreciate your feedback about the coffee maker and understand the preference. We'll definitely take this into consideration for future improvements. We look forward to welcoming you back soon!

10/10 Excelente

Caren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Chris el 17 may. 2024
Thanks for the lovely review! It's wonderful to hear you had an enjoyable stay. We hope to host you again next time you're in the mountains!

10/10 Excelente

Julie

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice linens and pillows. Nespresso coffee and Rocky mountain soapsGreat happy hour deal
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 15 may. 2024
It's wonderful to hear you enjoyed your stay at MTN House, and were able to take advantage of the luxurious in-room amenities and the great happy hour deals at the Rhythm & Howl. We look forward to welcoming you back!

10/10 Excelente

Brendan, Fort Saskatchewan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great experience. Parking lot is too small though. Spots are actually smaller than normal to compensate. This makes it highly probably that someone will hit your car while parking.
Se hospedó 2 noches en mayo de 2024
Respuesta de Chris el 16 may. 2024
Thank you for sharing your feedback. We're delighted to hear you had a great experience overall. We apologize for the inconvenience with the size of our parking spaces. Your comments about the parking spaces are valuable, and we'll look into possible improvements. We hope to welcome you back soon for another enjoyable stay!

10/10 Excelente

Jim

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Design of rooms
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 13 may. 2024
Thank you for appreciating our room design! Your feedback means a lot to us, and we're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excelente

Christina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing scenery, lovely room
Se hospedó 2 noches en mayo de 2024
Respuesta de Chris el 13 may. 2024
We're so glad you enjoyed the stunning scenery and your room! Thank you for choosing to stay with us. We hope to welcome you back soon for another wonderful experience.

10/10 Excelente

William, Calgary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 13 may. 2024
Its great to hear that you had a good stay with us. We look forward to welcoming you back soon!

8/10 Bueno

Lei

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
good
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 11 may. 2024
Thanks for the great review! I hope we have the opportunity to host you again soon!

8/10 Bueno

Cindy

Viajó con su pareja
Le gustó: Servicios
Very clean
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 11 may. 2024
Thanks for your feedback! We're glad you found our place clean and enjoyable. Looking forward to welcoming you again soon!

10/10 Excelente

Brittany

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely beautiful property. You don’t feel like you’re in a regular hotel room. Restaurant is wonderful. Going to be an Amazing stay once the Nordic spa is done.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 11 may. 2024
We're so glad you enjoyed the vibe of our unique property. Our restaurant really is a gem, isn't it? And just wait until our Nordic spa is ready – it's going to be the icing on the cake! We can't wait to have you back for an even more incredible stay. See you soon!

10/10 Excelente

Bonnie

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
First time staying here and I’ll be back. Beautiful property and lovely rooms!
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 10 may. 2024
Thanks for choosing MTN House! Its so great to hear you enjoyed the ambiance and appreciated the rooms. We're glad to hear you will consider staying with us next time you're in town. Until next time!

10/10 Excelente

Nancy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent property in easy accessible location. Staff excellent. Restaurant on site with chef. Meals we ate were delicious. Even offered Happy Hour from 3 pm to 6pm. If we have a chance would definitely choose this hotel again along our travels
Se hospedó 2 noches en mayo de 2024
Respuesta de Chris el 9 may. 2024
We're thrilled that you had an excellent experience at our property! Thank you for highlighting our convenient location, excellent staff, and delicious meals (and deals) at the Rhythm & Howl. It would be our pleasure to welcome you back whenever your travels bring you this way. Thank you for choosing us, and we look forward to hosting you again.

8/10 Bueno

Mary

Le gustó: Limpieza, personal y atención, servicios
Staff service is excellent. Receptionist was very accommodating and helpful. The problem was the screeching aircon/ heater in the room that goes all through out the night.We were in the first floor of the building and at the end of the day, when you just want to have a good and peaceful sleep, you couldnt because of the noise from the aircon. Was not able to tell the staff coz we were mostly out during the day and only come home in the evening. Would have been an easy all 5 star rating if not for that.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 9 may. 2024
We're thrilled to hear that you appreciated our excellent staff service and found our receptionist accommodating and helpful. However, we're truly sorry to hear about the inconvenience caused by the noisy air conditioning/heater in your room. Your feedback is important to us, and we apologize for any disruption to your sleep. We will ensure our maintenance team addresses the noisy AC unit. We value your business and hope to have the opportunity to make your next stay with us truly exceptional.

10/10 Excelente

Linda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very trendy property. Fun Photo Booth room that looks like a fishing shack. Quiet and great overall experience. Beds were great!
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 9 may. 2024
We're delighted you enjoyed our trendy property and had fun with our unique Photo Booth room! It's wonderful to hear you had a quiet and overall great experience, and that you found the beds comfortable. Thank you for staying with us, and we look forward to hosting you again soon!

10/10 Excelente

Leanne

Se hospedó 3 noches en febrero de 2024
Respuesta de Chris el 9 may. 2024
Thanks for the wonderful review! We hope to welcome you back next time you're in Canmore!

10/10 Excelente

S Riaz

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything is amazing worth it!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 9 may. 2024
Thanks so much for the excellent review! We hope to welcome you back soon!

10/10 Excelente

Kirandeep

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 9 may. 2024
Thanks for taking time to leave us a lovely review! We hope to host you again on your next visit to Canmore.

10/10 Excelente

Edene

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean, very nice family room
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 9 may. 2024
We're so glad you enjoyed our spacious family room! Thanks again for staying with us!

10/10 Excelente

Bahati

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
First time at this property and it was convenient, nice atmosphere, beautiful view of the 3 sisters and path to silvertip. Rooms were nice, bathroom was okay. Would stay again.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 9 may. 2024
We're so happy to hear that you enjoyed everything with your stay! Looking forward to hosting you again soon!

10/10 Excelente

Sharon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great views,friendly staff,clean,comfortable
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 9 may. 2024
We're thrilled you enjoyed your stay with us! Thank you for highlighting our great views, friendly staff, and clean, comfortable accommodations. We appreciate your feedback and hope to welcome you back for another wonderful stay soon!

10/10 Excelente

Patricia

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Chris el 9 may. 2024
Thanks for the lovely review! I hope we have the opportunity to host you again soon!

10/10 Excelente

Alina

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 9 may. 2024
Thanks for taking time to leave us a great review! We look forward to welcoming you back!

10/10 Excelente

Saab

It’s one the beat hotels i have been in banff or near by areas
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Lyndsay, Edmonton

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Would like a hot tub, but overall good.
Se hospedó 2 noches en mayo de 2024
Respuesta de Chris el 5 may. 2024
Thanks for the lovely review! We're ecstatic that you enjoyed your stay with us! You'll be happy to know that we are in the process of adding a hot tub! We look forward to welcoming you back on another occasion!

4/10 Mediocre

Isaiah

No le gustó: Servicios, estado de la propiedad e instalaciones
Rooms were not soundproof whatsoever. Bathroom smelled like bad broccoli. Room was dimly lit. Bed was very small. Showerhead pointed towards the shower door so unless it was closed when you turned it on it would spray into the bathroom. Drywall was poorly done with various drywall dust around the room.
Se hospedó 2 noches en mayo de 2024
Respuesta de Chris el 4 may. 2024
We're truly sorry to hear about your experience. This falls far short of the standards we aim to provide. Please accept our sincere apologies for the issues you encountered. Your feedback is valuable to us, and we will address these issues promptly to ensure they do not recur. In terms of bed size, we do have several room types available with a king bed, rather than the queen bed in the room type booked. If there's anything further we can do to make this right, please don't hesitate to reach out to our team directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in us.

10/10 Excelente

Linda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely quiet, excellent bed, nice room. Very modern and updated. Price was outstanding.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 4 may. 2024
It's fantastic that enjoyed the comfortable room and the overall ambiance. We strive to offer outstanding value, and we're glad the price met your expectations. Thank you for staying with us, and we look forward to welcoming you back in the future!

10/10 Excelente

Rupinder

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing property
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 4 may. 2024
Thank you so much for the lovely review! We hope to host you again soon!

10/10 Excelente

Shaun

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a lovely stay here. The lobby is so warm and inviting, with an amazing fireplace to welcome you. We had breakfast at the restaurant and the food and service were amazing. Would definitely recommend this hotel.
Se hospedó 1 noche en abril de 2024
Respuesta de Chris el 4 may. 2024
We're delighted to hear that you had a lovely stay with us! Our warm and inviting lobby with the amazing fireplace certainly sets the tone for a cozy experience. Thank you for recommending our hotel! We look forward to welcoming you back in the future.

10/10 Excelente

Brooke

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pleasantly surprised with our last minute stay here. Parking with a trailer was easy, check in was super convenient, the hotel was clean and looked new with modern decor, our room had a very comfortable bed and pillows, included Rocky Mountain toiletries in the bathroom, had a Nespresso maker and creamer, the attached restaurant had great service and excellent food, and the price was very reasonable. I’m a hotel snob and was very pleasantly surprised. I’ll absolutely stay here again on our next trip through.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 4 may. 2024
We're thrilled you enjoyed your last-minute stay with us! Thank you for the kind words. We're happy to hear you enjoyed the little touches as well as the Rhythm & Howl. We look forward to welcoming you back on your next trip to Canmore!

10/10 Excelente

Minxin

excellent
Se hospedó 3 noches en abril de 2024
Respuesta de Chris el 4 may. 2024
We're glad you had an excellent experience with us! We look forward to welcoming you back!

10/10 Excelente

Brittany

Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 22 may. 2024
Thanks for the excellent review! We look forward to welcoming you back to MTN House!

10/10 Excelente

Mary

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Came in a little earlier before our check in time but the receptionist were very accommodating, professional and helpful. He made it hassle free for us as we had decided last minute to stay another night. So glad to be helped by an approachable and professional staff. Hotel was also clean, modern and very close to town.
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 2 may. 2024
Thank you for your wonderful review! We're delighted to hear that our team could make your stay hassle-free and enjoyable. Providing high-level, approachable service is always one of our top priorities We hope to welcome you back for another great stay soon!

10/10 Excelente

Chloe

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
the self check in was so convenient! the hotel itself is super clean and allows pets. there’s also a cute little restaurant within the hotel with amazing food!
Se hospedó 1 noche en mayo de 2024
Respuesta de Chris el 2 may. 2024
Thanks for the lovely review! it's so nice to hear that you enjoyed the Rhythm & Howl and appreciated the clean, welcoming environment. I hope we get to see you again soon!

8/10 Bueno

Thelma

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is new and looks very modern, it is clean but the room is small but we have mountain views which is the best Overall it is good but the only thing I don’t like is it took forever before they return the $250 damage deposit compared with the other hotels that it takes only 2 days
Se hospedó 1 noche en abril de 2024
Respuesta de Chris el 1 may. 2024
We're thrilled to hear that you appreciated the ambiance and cleanliness, along with the breathtaking mountain views. Providing a comfortable and pleasant experience for our guests is our top priority. We apologize for any inconvenience caused by the delay in returning your damage deposit. We release your damage deposit on the same day you checkout, however it can take your banking institution several business days to reflect on your account. Next time you stay, we can also do a cash deposit if you don;t want to hold any funds on your card. We hope to have the opportunity to welcome you back for another enjoyable stay!