Bañera de hidromasaje exterior

Opiniones sobre Basecamp Resorts Canmore

3.5 out of 5
Basecamp Resorts Canmore
1102 Bow Valley Trail, Canmore, AB

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 456 de 883 opiniones" "
Evaluación: 8 - Bueno. 256 de 883 opiniones" "
Evaluación: 6 - Aceptable. 98 de 883 opiniones" "
Evaluación: 4 - Mediocre. 40 de 883 opiniones" "
Evaluación: 2 - Terrible. 33 de 883 opiniones" "

9,0/10

Limpieza

8,6/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Karina

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Maravillosa mente bien, todo muy limpio, los mejores paisajes
Se hospedó 1 noche en diciembre de 2023
Respuesta de Cleo el 9 ene. 2024
Thank you for sharing your feedback with us. We truly appreciate it!

10/10 Excelente

CECILIA GONZALEZ

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Me encantó, buen espacio y excelente equipamiento. Solo recomendaría incluir en la habitación una cajonera o mueble para la ropa, por lo demás todo muy bien y muy recomendable.
Se hospedó 6 noches en diciembre de 2021
Respuesta de Kris el 1 ene. 2022
Hi Cecilia, Thank you for your feedback! Happy New Year!

10/10 Excelente

Charlie

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
Easy access, clean cozy and welcoming, love the mountain views
Se hospedó 1 noche en abril de 2024
Respuesta de Milo el 30 abr. 2024
Thank you for the wonderful review and perfect rating! We're thrilled to know you enjoyed your stay with us.

8/10 Bueno

Crystal

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Milo el 30 abr. 2024
Thank you for choosing our hotel and for your four-star rating! We're always aiming to provide the best possible experience and would appreciate any feedback that could help us improve. We hope to see you again and exceed your expectations next time!

10/10 Excelente

Laila

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Great property. Train can bother some but they’ve placed earplugs in the room. Kitchen is well stocked, beds are comfortable, and overall a very well kept property. Lots of room for us 5 adults to move about. Hot tub offers great views! Parking can be a bit tricky if you are traveling with more than one vehicle. Would definitely stay again.
Se hospedó 2 noches en abril de 2024
Respuesta de Kris el 30 abr. 2024
Thank you for the great review! We're glad you enjoyed the comfort and amenities of our property, along with the views from the hot tub. We appreciate your feedback on parking and look forward to your next visit!

10/10 Excelente

May, Edmonton

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very modern, we had micro suite, was small but had everything we needed. Close to amenities, great location. Would definately book again.
Se hospedó 1 noche en abril de 2024
Respuesta de Milo el 30 abr. 2024
Thank you for your kind words! We're delighted to hear that our micro suite met your needs and that you enjoyed the location. We look forward to welcoming you back soon.

8/10 Bueno

Irene

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
The property lacked some things ie. No handwash or shampoo in bathrooms, as well as the hot tub broken for 5days prior but they chose not to mention a word about it until 2hours after check in. The communication sent implied that they knew they could loose money by letting people know early on and loosing reservations. Disappointing
Se hospedó 1 noche en abril de 2024
Respuesta de Kris el 30 abr. 2024
Thank you for your feedback. We apologize for the inconvenience caused by the hot tub being out of service due to a mechanical issue. We value your input and hope to provide you with a better experience on your next visit.

6/10 Aceptable

emeric

Viajó con su pareja, Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Hot tub was out of services and inside condo 202 as black spot on walls doors staircase bedroom as well water damage on the planks in the kitchen and hot water was running low after 5min shower we thought that hotel was new and clean
Se hospedó 1 noche en abril de 2024
Respuesta de Milo el 30 abr. 2024
Thank you for bringing these issues to our attention. I sincerely apologize for the inconveniences you experienced during your stay, We hope to have another opportunity to better serve you in the future.

8/10 Bueno

Moussa

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It's too close to the train noisy
Se hospedó 2 noches en abril de 2024
Respuesta de Joseph, Guest Service Supervisor el 18 abr. 2024
Hi MoussaThank you for taking the time to share your rating with us. We apologize for any inconvenience caused by the proximity to the train tracks and look forward to welcoming you back for another great experience.Regards

6/10 Aceptable

Jennifer

Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 10 abr. 2024
Hi JenniferThank you for staying and rating us. We truly appreciate it.Regards,

6/10 Aceptable

Umer

Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice area but didn’t realize it was right next to a railway track. Trains go pretty often and it gets pretty loud
Se hospedó 1 noche en abril de 2024
Respuesta de Joseph, Guest Services Supervisor el 10 abr. 2024
Hi UmerThank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused by the proximity to the railway track.Regards,

4/10 Mediocre

Lisa

Viajó con su familia y niños pequeños
No le gustó: Servicios, estado de la propiedad e instalaciones
The property was very tired. The small appliances did not work and when we told them, we were not offer a replacement. The hot tub was not working and this was not communicated until after we had arrived but we were told that there would not be any compensation or refunds for the lack of this amenity, which is the main draw to this property in the mountains in the winter.
Se hospedó 1 noche en abril de 2024
Respuesta de Kris el 7 abr. 2024
Thank you for sharing your experience. We sincerely apologize for the issues with the appliances and appreciate your understanding as a replacement toaster was provided promptly.We regret any disappointment caused by the hot tub's unavailability. Our policy, detailed in the cancellation terms, unfortunately, does not allow for compensation due to amenity closures, but we aim to notify guests of any changes as early as possible.We're glad to hear you found the property clean and the location convenient, and we truly value your choice to stay in Canmore. Your feedback is crucial in helping us improve our services.

10/10 Excelente

Robyn

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Joseph, Guest Services Supervisor el 6 abr. 2024
Hi Robyn Thank you for staying and for such a great rating. We appreciate it.Regards,

6/10 Aceptable

Mark

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No air conditioning , construction on front street.
Se hospedó 1 noche en abril de 2024
Respuesta de Joseph, Guest Services Supervisor el 4 abr. 2024
Hi MarkWe sincerely apologize for any discomfort caused by the construction noise outside our property, your feedback is crucial to us, and we are actively addressing these concerns to enhance the overall experience for our guests. thank you for bringing this to our attention, and we hope to have the chance to provide you with more enjoyable stay in the future.Regards,

10/10 Excelente

Carlos

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Joseph, Guest Services Supervisor el 4 abr. 2024
Hi CarlosThank you for staying and rating us. We appreciate it

8/10 Bueno

Madison

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 4 abr. 2024
Hi MadisonThank you for such great rating. We truly appreciate it.Regards,

10/10 Excelente

Rosendo, Medicine Hat

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
An amazing place to stay, 3 bedrooms, 2.5 bathrooms, full kitchen with kitchen utensils, dinnerware, living room. Amazing price on low season. I’ll come again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Milo el 1 abr. 2024
Thank you for your positive feedback! We're glad you enjoyed your stay at Basecamp Resorts and found our amenities and pricing to your satisfaction. We look forward to welcoming you back again in the future!

8/10 Bueno

Carolina

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Very cute and comfy suites. Super close to Rocky Mountain Bagel Co and shopping. The check in and check out proceses were very easy and fast. The floors could use a mopping, especially in the pet suites. The walls are also very thin so the upstairs neighbours, nearby railroad tracks, and the garbage trucks, were waking us up multiple times throughout the night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Milo el 1 abr. 2024
Thank you for your feedback. We're glad you found your suite cute and comfortable and appreciated our convenient location and smooth check-in/out processes. We apologize for any inconvenience caused by noise disturbances and cleanliness issues. Your comments will be shared with our team for improvement. We hope to have the opportunity to better accommodate you in the future.

10/10 Excelente

Don

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Overall pretty good experience, trains that come by are pretty much the only negative. Parking spots are narrow, other guests need to know how to park in between the lines.
Se hospedó 4 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 29 mar. 2024
Hi DonThank you for your feedback. We are glad to hear you had a good experience staying with us. We will take note of the concerns regarding the trains and narrow parking spots and work towards improvements. We appreciate your input.Regards,

4/10 Mediocre

alain

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Kris el 1 abr. 2024
We're sorry to see your experience at Basecamp Lodge didn't meet your expectations. Your feedback is important to us, and we would have loved to have heard what we could have done better as we're committed to improving in any areas where we fall short. We hope to have the opportunity to better serve you in the future.

10/10 Excelente

Devin

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great location, parking is tight but free and on site, beds are stiff, kitchen was well stocked - including French press so pack your coffee, great place for a weekend getaway!
Se hospedó 3 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 29 mar. 2024
Hi DevinThank you for your feedback. We are delighted you enjoyed our convenient location and well stocked kitchen. We will definitely take note of your comment about the beds to ensure a more comfortable stay in the future. We look forward to welcoming you back for another weekend getaway soon.Regards,

8/10 Bueno

Anne

Le gustó: Limpieza, servicios
Good location overall. Train noisy Needed more kitchen appliances
Se hospedó 4 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 29 mar. 2024
Hi AnneThank you for your feedback. We are glad to hear you enjoyed our convenient location. We apologize for any inconvenience caused by the train noise and for not meeting your expectations with our kitchen appliances. We will take your comments into consideration for future improvements. We hope to welcome you back again soon.Regards,

10/10 Excelente

Michael, Spruce Grove

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean and modern accommodation We had lots of space and great views from our condo
Se hospedó 3 noches en marzo de 2024
Respuesta de Julie el 27 mar. 2024
Hi Michael, thank you for taking the time to share your positive rating and feedback with us. We are delighted to know you enjoyed your stay. We look forward to welcoming you in the future!

10/10 Excelente

Tanner

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Julie el 27 mar. 2024
Hi Tanner, thank you for taking the time to share your positive rating and feedback with us. We are delighted to know you enjoyed your stay. We look forward to welcoming you in the future!

10/10 Excelente

Kate

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Perfect property for a girl’s night away! Simple check-in, very clean, comfortable beds! My only suggestion would be for better seating and lighting (maybe a lamp?) in the living room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Milo el 26 mar. 2024
Thank you for your review! We appreciate your feedback as it helps us improve. We're glad you enjoyed your girl's night away with us. We hope to welcome you back soon!

6/10 Aceptable

Blake

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Love the amenities of the facility
Se hospedó 2 noches en marzo de 2024
Respuesta de Kris el 26 mar. 2024
Thank you for your feedback! We're thrilled you loved our amenities. We hope to welcome you back soon!

4/10 Mediocre

Tancy

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Kris el 26 mar. 2024
We're sorry to see your 2/5 rating. If there's anything specific that disappointed you during your stay, we'd appreciate hearing about it so we can address any concerns.

8/10 Bueno

Geneviève

Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Super bel endroit, très pratique et confortable. À distance de marche du village! Stationnement facile. Bruyant un peu à cause du train.
Se hospedó 2 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 23 mar. 2024
Slt GenevevieveMerci beaucoup pour votre avis positif. Nous sommes ravis d'apprendre que vous avez trouvè notre endroit pratique et comfortable. Nous comprenons vos prèoccupations concernant le bruit du train et nous efforcons d'amèliorer constamment notre service pour rendre votre sèjour aussi agrèable que possible. Nous espèrons vous revoir bientot.

10/10 Excelente

Jason

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Unit is wonderful….clean and having all necessities. Only downside are the ridiculously tight parking stalls, but I would definitely stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 23 mar. 2024
Hi JasonThank you for your feedback. We are delighted to hear that you found our units wonderful and well-equipped with necessities. We understand your concern about the tight parking stalls and apologize for any inconvenience caused. We will take your comments into consideration as we strive to improve our guests experience. We look forward to welcoming you back on your next visit.Regards,

10/10 Excelente

KYOUNGJIN, Edmonton

Le gustó: Limpieza, estado de la propiedad e instalaciones
Great Hotel for family
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 22 mar. 2024
Hi KyoungjinThank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Regards,

10/10 Excelente

deitra

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services supervisor el 13 mar. 2024
Hi DeitraThank you for choosing to stay with us and for providing your rating. We value your feedback.Regards,

10/10 Excelente

Laura

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Super easy check in, loved the keyless feature! Well equipped kitchen, all the comforts of home. I find that with lot of dog friendly hotels you end up with a less than ideal room, extremely happy to say that this is not the case here! Will definitely be back.
Se hospedó 2 noches en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 10 mar. 2024
Hi Lura Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed your stay with us at the Resort. We look forward to welcoming you back soon. Regards,

10/10 Excelente

Tom

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Easy access to hwy,downtown A little noisy at night if you are on the ground floor
Se hospedó 3 noches en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor el 7 mar. 2024
hi TomThank you for your great feedback. We are glad to hear that you appreciated the convenient proximity of our Lodge to the highway. We strive to provide easy access for our guests, making travel more convenient and enjoyable. We hope to welcome you back again soon. Regards,

10/10 Excelente

STEPHANIE

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Tout était parfait.
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor el 7 mar. 2024
Slt Stephanie Nous sommes ravis d'apprendre que votre sejour entre nous a été agréable. Nous ésperons avoir le plaisir de vous acceuillir a nouveau trés bientot .

6/10 Aceptable

Courtney

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very clean, comfortable bed, has everything you need. Unfortunately we were advised shortly before our check in that there would be “hot water maintenance” - this ended up meaning we had no hot water at all. Hot tub was closed on Sunday, and snow removal happened directly outside of our unit, including breaking up ice on the stairs, at 6:30am on Sunday. Suites are not very sound proof.
Se hospedó 1 noche en marzo de 2024
Respuesta de Joseph, Guest Services Supervisor el 16 mar. 2024
Hi CourtneyThank you for your kind words about our clean and comfortable rooms, as well as our well- equipped amenities. We sincerely apologize for any inconvenience caused by the disruption of hot water and early morning snow removal. We understand the importance of a peaceful stay and regret that the soundproofing didn't meet your expectations. Your feedback is invaluable to us, and we will strive to improve in these areas for a better experience in the future.Regards,

8/10 Bueno

Melissa

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We had a nice stay at Basecamp. We enjoyed the space for our family on our ski trip. The kitchen was short on a few supplies for preparing food, but we managed and definitely enjoyed how much space and the hospitality of basecamp resort
Se hospedó 3 noches en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor el 1 mar. 2024
Hi MelissaThank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and our hospitality. Regards,

10/10 Excelente

Lani

Se hospedó 4 noches en enero de 2024
Respuesta de Joseph, Guest Services Supervisor el 1 mar. 2024
Hi Lani Thank you staying with us. We appreciate your rating and look forward to welcoming you back.Regards,

8/10 Bueno

Scott

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Julie el 28 feb. 2024
Scott, thank you for taking the time to leave us a review.

8/10 Bueno

Jeff

Viajó con su pareja
Le gustó: Limpieza
Nice space. Comfortable. Liked the hot tub, good service. A bit noisy and small spaces for parking
Se hospedó 1 noche en febrero de 2024
Respuesta de Julie el 29 feb. 2024
Jeff, thank you for you feed backs, we hope to see you again soon!

10/10 Excelente

Darren

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor el 23 feb. 2024
Hi Darren Thank you for such a great rating. We are glad to hear that you enjoyed your stay with us. We look forward to welcoming you back.

10/10 Excelente

Sheldon

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Clean. Conveniently near necessitys
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor el 20 feb. 2024
Hi SheldonThank you for sharing your thoughts with us. We appreciate you taking the time to share your experience. Looking forward to welcoming you back soon.Regards,

10/10 Excelente

Kimberly

Le gustó: Limpieza, estado de la propiedad e instalaciones
Close to everything, love the unit
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Services Supervisor el 18 feb. 2024
Hi Kimberly Thank you for staying with us. We are delighted to hear that your stay was nothing but great.Regards,

8/10 Bueno

Naomi

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph, Guest Service Supervisor el 11 feb. 2024
Hi NaomiThank you for sharing your experience with us and we look forward to welcoming you back.

10/10 Excelente

Jane

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
Very easy check in and check out. Great little room, perk was having the laundry there.
Se hospedó 1 noche en enero de 2024
Respuesta de Joseph, Guest Service Supervisor el 10 feb. 2024
Hi JaneThank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed your stay with us and looking forward to welcoming you back.Regards,

6/10 Aceptable

Luis, Calgary

Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Terrible maintenance for such a recent location. Walls dirty. Broken lamps. Extremely cheap and noisy washer and drier and dishwasher. Poor cooking ware. No cutting boards. No mixing bowls. Rooms are poorly conceived. Bed in the middle with restrained spacing. Excessive texting from 5 am remembering check out and repeating same message. Quite harassing.
Se hospedó 3 noches en febrero de 2024
Respuesta de Kris el 10 feb. 2024
I'm truly sorry to hear about the issues you encountered during your stay. It's clear we've missed the mark on providing the comfortable and welcoming experience we strive for. I appreciate you bringing these matters to our attention, and we'll be looking into each point you've raised to ensure improvements are made. Your feedback is invaluable to us in this process. If there's anything more we can do to address your concerns, please let us know.

10/10 Excelente

Jayveen

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Joseph el 3 feb. 2024
Hi JayveenThank you for such a great rating. We are glad to hear that we met your expectations.

10/10 Excelente

Kelly

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Joseph el 3 feb. 2024
Hi KellyThank you for staying and rating us. We appreciate your feedback.

10/10 Excelente

Jakub

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great proximity to nearby restaurants! And view from hot tub was pretty great to enjoy in the morning
Se hospedó 1 noche en enero de 2024
Respuesta de Joseph el 3 feb. 2024
Hi Jakubwe are delighted to hear that you enjoyed your stay with us and certainly the hot tub at the Resort is one of the amenities that we are proud to have. We look forward to welcoming you back.

10/10 Excelente

Ang

Viajó con su pareja, Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, estado de la propiedad e instalaciones
Excellent stay.
Se hospedó 3 noches en enero de 2024
Respuesta de Basecamp Lodge el 31 ene. 2024
Hi Ang Thank you for sharing your experience with us. we are delighted to hear you enjoyed your stay and we look forward to welcoming you back soon.Regards,

8/10 Bueno

Alexander

Se hospedó 2 noches en enero de 2024
Respuesta de Joseph, Guest Services Supervisor el 22 mar. 2024
Hi Alexander Thank you for staying and for rating us . We appreciate it.Regards,