:)

Thanks Arthur, I really hope to have you as guest again. Thanks for helping me fix the issue with the elevator cards.

Thank you so much, a pleasure to have you as guest.

Thank you for staying with us Tonya, I really appreciate your kind review, I hope we can have you some other time. Regards.

Thanks Acacia I'm glad you liked the department, I hope I can have you again as guest soon.

We own this department this for a year and a half before we decided to rent it, mostly because we read some terrible stories about "certain people" but anyway, we look forward to have good luck and kind of that been working out for like three and a half years until now, actually this is our first encounter with this "certain people", sadly yes when they arrive something happened, with administration they didn't notify the main gate about their arrival, it was totally on my side, in fact our actual guest has the same problem mostly because our guards doesn't speak english, but in this ocassion it was a terrible wait of like 5 minutes, he call me back at after 11:00 pm to ask me where are the extra sheets required for their sons because aparently a Queen Size bed is not fitted for two "kids", obviously I agree to send the housekeeper until next day, because it was almost midnight, the next day I receive confirmation of the supply of the extra sheets also with a lecture of how awful and terrible night they spend because of that,, the next day I receive a complaint about how their day was ruined because they couldn't figure how the shower works, after that I receive several mails complaining about how the TV has a couple of seconds delay to switch chanels, slow internet, Roku device not connected to the network, etc. I receive the mail I was afraid of,he demands a percentage of refund because all the inconvenients, I didn't comply because I was waiting for the visit of the housekeeper to check all this issues and make a decission about it, when the housekeeper arrive to deliver the extra sheets, the wife instruct her to knock, DO NOT ENTER if I don't open please knock first, was their instructions, she call me to ask me what to do because she was there and no one answers, I told her to enter but she told me the door was locked from inside, needles to say I receive another complaint because the housekeeper didn't showed up. About cockroaches he didn't tell me anything, I'm not saying is impossible to have some, but in all this time we didn't find any, I send the house keeper the day they left I was expecting some kind of Pacific Heights scenario, but fortunatelly everything was ok, water heater , refrigerator, stove, washing machine dryer and all apliances working perfectly I was expecting this kind of review and here we are, I send the deposit back and move on.

Thank you so much for your review Julie, sadly that's the history about those showers, they are kind of tricky, sorry about that, was great to have as guest, and we hope to get you back at some other time, we offer special discounts to returning guests. Thanks.

Thanks to you for your kind review, great to have you as guest. Thanks

Thank you for your review, I appologize for the delay in reply it, I don't receive notifications (thank you homeaway), We are glad you enjoy our apartment, if you decide to comeback we have special discount for rturning guests, thanks again. Regards

Thank you for staying with us, we are very serious about your comments, we decide to provide toilet paper, coffee, sugar, soap and basic necesities, if you comeback you'll find all of this thanks to your comments. Regards.

Thanks for your review Chevonene, actually we send an exterminator after you leave hoping the bugs were killed before the next guest arrives, but the guy didn't find any, I told him to spray the stuff anyway, we have three years renting this department and this is the first we hear about bugs, since we don't keep food once a guest leaves we get rid of all remainings, even canned food, we file a complaint with the administration about the staff issue, the guard was asked for an explanation, she says she ignored you to avoid confrontation because you were really agressive and she didn't want any problems, she was removed of the complex I can't say if she was fired or just relocated, but if you come back you will find she is no longer member of the staff, I just want to let you know Amara is not an organization or an hotel, if one person of the staff was disrespectfull saying mean things about our department is not the way to get back at them you are only hurting me, those people doesnt work exclusively for my apartment they work for the whole complex, and also when you tell all this things two days after you leave, there is no much I can do abouti it, but lets put this on the past my offer remains, if you comeback I give you a discount in a weekly stay. Regards

I apologize in advance for the delay in answer, I really apreciate your review, I'm glad you liked our apartment, and hoping to have you as guest again. Thanks a lot.

Thanks a lot Tracey for staying with us, I really apreciate that you can receive the technician just a couple of hours of your arrival, this kind of guests are priceless. I'll be really happy to have you again as guest.