A last minute gift of three flights took me and my two daughters age 21 and 15 to our first trip to Cancun and out of our comfort zone internationally. I was a little worried as a mom to find a safe place in a location that would appeal to the hopes of my daughters and their different ages. We found it!
We enjoyed the gorgeous Cancun water views from all the windows! The accommodation had everything we needed for a wonderful stay. We especially loved having a kitchen to prepare a few breakfast and lunch meals and get cold drinks while we played on the beach. The easy access to a great beach was sublime. And the location of shopping, fun music, and nightlife, was great. It was also within short walking distance to Base Xcaret to join a couple of their great tours. The communication with Anabel before I booked was exceptional! She was great to offer ideas for my girls and I to enjoy our stay, help me feel comfortable with the decision to choose their apartment and EVEN left us a little surprise in the penthouse that I had inquired about! This went above and beyond! :-) As well Anabel offered to help get us from the airport which I could not have been more grateful for. Thats when we met Rosy. Wonderful Rosy! One of our pieces of luggage (yes…we took way too much luggage, as Cancun novices! No Beuno!) was left in NYC and there was an hour delay at the airport working this situation out. Rosy was kind and found another ride for us when she could not wait, as she had to pick up someone else. She then met us at the Penthouse apartment and showed it to us and also went beyond in a special way. I felt as if we were long time friends. I could not have been more grateful as a mother and feeling a little trip trepidation with the kindness of these two women. Dorian, Rosy’s son picked us up at the end of our vacation and drove us back to the airport. He too, was kind, even when there was some miscommunication on the transportation timing. I am not sure I tipped enough as all that was new for me too and I struggled with the conversion of the money.
Needless to say, we loved our time there and this location was perfect. I am dreaming to go back with my husband and show him the breathtaking views, fun, and accommodation. Thank you Anabel, Rosy, and Dorian for your kindness and helping making our trip great, safe, less stressful, and fun! To those who are reading this review, “just don’t book the PH on the week that I’m planning to come back!”
:-)
