Dear KevinThanks for staying with us and we hope to welcome you back soon. Kind RegardsCheyne StebbingGeneral Manager

Dear ElaineThanks for your great review and I'm pleased you found our hotel clean and well appointed. The hotel overlooks Lake Ginninderra and is a short walk from Emu Bank which is the main dining strip within walking distance of the hotel. Thanks for staying with us and I look forward to welcoming you back soon. Kind RegardsCheyne StebbingGeneral Manager

Dear Julie, thank you so much for your review. We are delighted to hear that you had a positiveexperience with us. We hope you’ll visit us again soon.Regards, Naveen K Duty Manager

Dear JohnThanks for your great review and I'm pleased to read that everything went well with your stay. I hope to welcome you back soon. Kind RegardsCheyne StebbingGeneral Manager

Dear ErinThan you for staying with us at Mercure Canberra Belconnen. It is fantastic to read that you were pleased with the hotel and our staff. Thank you for leaving your review. Kind RegardsCheyne StebbingGeneral Manager

Dear SusanThanks for your positive review, I am really pleased that you enjoyed your stay with us and I will share this review with our team. Kind RegardsCheyne StebbingGeneral Manager

Dear WalterThank you for staying with us at Mercure Canberra Belconnen and we hope to welcome you back again soon. Kind RegardsCheyne StebbingGeneral Manager

Dear AlanThank you very much for staying with us recently. It is pleasing to read that you enjoyed your stay and we hope to welcome you back again. Kind RegardsCheyne StebbingGeneral Manager

Dear RichardThanks for your review and I'm pleased you enjoyed our great location and some of the nearby coffee shops and stores. Kind RegardsCheyne StebbingGeneral Manager

Dear TimothyThanks for your 5 star review. We hope to welcome you back soon!Kind RegardsCheyne StebbingGeneral Manager

Dear CameronThanks for your fantastic review. On behalf of our team thank you for staying and we hope to welcome you back when you next visit Canberra. Kind RegardsCheyne StebbingGeneral Manager

Dear KierenI'm sorry that the blackout curtain in your room did not cover the whole window, it should completely block all light so there maybe a fault and I will investigate this further. I'm pleased that you enjoyed the room and thanks for staying with us. Kind RegardsCheyne StebbingGeneral Manager

Dear PhilThanks for the great review score and I'm pleased you enjoyed your stay. Kind RegardsCheyne StebbingGeneral Manager

Dear LindaThanks for staying with us and I'm pleased you had a great stay. Kind RegardsCheyne StebbingGeneral Manager

Dear LindaThanks for your great review and I'm pleased you enjoyed the room and had a view of the lake. Kind RegardsCheyne StebbingGeneral Manager

Dear DotThanks for your 5 out of 5 review, I'm pleased you enjoyed your stay with us. Kind RegardsCheyne StebbingGeneral Manager

Dear MatthewThank you very much for taking the time to leave your review. I'm pleased that overall you enjoyed your stay and found the room comfortable. I will address your housekeeping concerns with our team to ensure we make improvements in this area. Thanks again for the review and we hope to welcome you back again in the future. Kind RegardsCheyne StebbingGeneral Manager

Dear ChrisThank you for leaving your review and it is great to read you had an enjoyable stay. I have noted your comments regarding the items needing extra cleaning and will ask our housekeeping team to fix these. Thanks again and we hope to welcome you back in the future. Kind RegardsCheyne StebbingGeneral Manager

Dear FIt is wonderful to read your review and I'm pleased you had a terrific stay. We look forward to welcoming you back when you next visit Canberra. Kind RegardsCheyne StebbingGeneral Manager

Dear VivienThanks for your review and I'm pleased you had a great stay and found the bed comfortable. Kind RegardsCheyne StebbingGeneral Manager

Dear GaryThanks for your 10 out of 10 review!Kind RegardsCheyne StebbingGeneral Manager

Dear SuzanneIt is wonderful to read that you enjoyed your stay, thank you for leaving us a rating. Kind RegardsCheyne StebbingGeneral Manager

Dear RebeccaThanks for leaving us a review. Firstly I apologise for the delay at check-in, we always try to anticipate busy periods and have enough staff available. I'm glad you found the room comfortable. I am really pleased to receive your comments about our staff member and will follow up to congratulate her. Kind RegardsCheyne StebbingGeneral Manager

Dear RamanThanks for leaving a 4 out of 5 review score and I'm pleased you enjoyed your stay. Kind RegardsCheyne StebbingGeneral Manager

Dear Simon, Thank you for your review. We are glad that you enjoyed your stay with us. We look forward to welcome you back again. Kind Regards, Mercure Canberra Belconnen Reception

Dear RobThank you very much for your kind review and we hope to welcome you back again in the future. Kind RegardsCheyne StebbingGeneral Manager

Dear GuestThank you for staying with us over the long weekend and I'm pleased you enjoyed our hotel. Thank you for taking the time to leave a review, it is much appreciated. Kind RegardsCheyne StebbingGeneral Manager

Dear RichardThank you for leaving a detailed review of our hotel and I'm pleased you enjoyed your stay. We do have a supply of complimentary toothbrushes with a small toothpaste available from the reception desk but these are not placed in the rooms. Kind RegardsCheyne StebbingGeneral Manager

Dear JodyThank you for staying with us at Mercure Canberra Belconnen. I really pleased to read that we had everything you required during your stay and that our staff were great. Kind RegardsCheyne StebbingGeneral Manager

Dear YewThank you for taking the time to leave a review. We are located an easy 5 minute walk to Lake Ginninderra which is my recommendation for either a morning or evening walk or run. To do a full circuit of the lake is 7km but there are several options to make this shorter. Thanks again for leaving a review and we hope to welcome you back again in the future. Kind RegardsCheyne StebbingGeneral Manager

Dear KymThank you for staying with us at Mercure Canberra Belconnen. I'm glad you enjoyed the views over Lake Ginninderra, the view is great especially on our higher floors. I have noted your feedback on cleaning and this is a continual focus for our team. Thanks again and we hope to welcome you back again in the future. Kind RegardsCheyne StebbingGeneral Manager

Dear JessicaOn behalf of our hotel team I would like to thank you for staying with us and we hope to see you again. Kind RegardsCheyne StebbingGeneral Manager

Dear PaulineThank you for your review, it is especially pleasing to read positive feedback about our staff. We hope to welcome you back when you are next visiting Canberra. Kind RegardsCheyne StebbingGeneral Manager

Dear MatthewThank you for staying with us at Mercure Canberra Belconnen and it is great to read about your stay. I'm glad you found our location convenient, we are within walking distance to shops and restaurants. The Labor Club is located in the same building as the hotel and offers great meals and entertainment. We hope to welcome you back in the future. Kind RegardsCheyne StebbingGeneral Manager

Dear PeterThank you very much for your 10 out of 10 review, it is very much appreciated. Kind RegardsCheyne StebbingGeneral Manager

Dear GarryThanks for your great review, I'm pleased you enjoyed your stay with us. Kind RegardsCheyne StebbingGeneral Manager

Dear KariThank you for staying with us at Mercure Canberra Belconnen. Kind RegardsCheyne StebbingGeneral Manager

Dear MarisaThanks for taking the time to provide feedback from your stay. We strive to provide a superior service experience for every guest, it is always disappointing when we are notified of an unsatisfactory experience. Please accept my sincere apology and feel free to contact me directly should you like to discuss this further. Kind RegardsCheyne StebbingGeneral Manager

Dear MunkhtsetsegThanks for your great review!Kind RegardsCheyne StebbingGeneral Manager

Dear MichaelThanks for staying with us and we hope to welcome you back again in the future. Kind RegardsCheyne StebbingGeneral Manager

Dear BelindaThanks for your great review, I pleased that you enjoyed your stay overall. I'm sorry to read that our housekeeping staff did not pay attention to the do not disturb light. All staff are given clear instructions about this, I will raise this with our team to prevent any future mistakes. Kind RegardsCheyne StebbingGeneral Manager

Dear AmandaThanks for taking the time to leave a review and we hope to welcome you back in the future. Kind RegardsCheyne StebbingGeneral Manager

Hi Andrew,It certainly pleases me that you enjoyed your stay with us that is exactly what we want for all of our guests!Regards,Naveen KDuty Manager

Dear Niall, Thank you so much for choosing Mercure Belconnen for your recent trip and I am glad to see that you have enjoyed your overall stay. I did want to extend our apologies if your experience was mixed although I do appreciate your detailed and honest comments about what can be improved. Thank you again for sharing your experience, and we hope to welcome you again soon!Regards.Naveen KDuty Manager

Firstly allow me to thank you for taking the time to share your feedback with us. It certainly pleases me that you enjoyed your stay with us that is exactly what we want for all of our guests!Thank you again for your feedback, and I look forward to welcoming you back to Mercure Belconnen in the near future.Regards,Naveen KDuty Manager

Dear PeterThank you for staying with us at Mercure Canberra Belconnen. Kind RegardsCheyne StebbingGeneral Manager

Firstly, allow me to thank you for taking the time to share your feedback with us. It certainly pleases me that you enjoyed your stay with us that is exactly what we want for all of our guests!Just for next time when you stay with us, we do have a pillow menu in the room.Regards,Naveen KDuty Manager

Hi Dannica,Thank you for your feedback :)

Dear Jennifer, thank you for staying with us. I'm sorry to hear that we didn't meet your expectations though. Please accept our apologies for any discomfort or inconvenience this may have caused you. Thank you again for sharing your experience, and we hope you will visit us again so we can try and create a better dining experience for you!Regards,Naveen K

We very much appreciate your comments regarding your stay at Mercure Belconnen. We are delighted to hear that you had a wonderful stay and enjoyed your visit to our hotel, the facilities and all aspects of your stay. We read through guest feedback every morning and it lifts our spirits to hear that our guests enjoyed their stay. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.