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Reviews of BreakFree Queanbeyan

3.5 out of 5
BreakFree Queanbeyan
11 Antill Street, Queanbeyan, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 75 reviews" "
Rating 8 - Good. 31 out of 75 reviews" "
Rating 6 - Okay. 10 out of 75 reviews" "
Rating 4 - Poor. 8 out of 75 reviews" "
Rating 2 - Terrible. 3 out of 75 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for an overnight stay.
Stayed 1 night in Feb 2024

6/10 Okay

Jordy

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Lovely stay . Sheets and pillows had brownish yellow stains . But overall was a pleasant stay. Thank you
Stayed 1 night in Mar 2024
Response from Breakfree Queanbeyan on 18 Mar 2024
Thank you very much for your feedback, we're sorry to hear that standards were not met. We look forward to seeing you again soon for a better stay!

8/10 Good

Zenaida

Traveled with partner
Parking spaces are narrow. Over all good for short stay.
Stayed 1 night in Feb 2024
Response from Breakfree Queanbeyan on 19 Feb 2024
Thanks very much for your feedback, we're glad you enjoyed your stay otherwise! We look forward to seeing you again soon.

8/10 Good

Brett

Traveled with family
Liked: Staff & service, amenities
Very convienient and quiet staywalking distance to shops and main dining areas in Queanbeyan
Stayed 1 night in Feb 2024
Response from Breakfree Queanbeyan on 11 Feb 2024
Thank you very much for your feedback! We hope to see you again soon!

10/10 Excellent

Vernon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, will stay there the next time I am in town.
Stayed 1 night in Feb 2024
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit to far from town
Stayed 1 night in Jan 2024
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see sorry to see you had an issue with distance - were you looking for proximity to Queanbeyan, or to Canberra? If Canberra, yes, we are quite far from the centre :) We look forward to seeing you again soon, should you choose to visit our wonderful city!

8/10 Good

Niall

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived late and left early. Front desk staff were really friendly. Room was fantastic. Clean well presented and comfortable.
Stayed 1 night in Dec 2023
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

Waine

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

Robyn

Stayed 1 night in Dec 2023
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us. We look forward to seeing you again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Great staff, very friendly. Room was lovely. Very clean. Pillows and bed were not comfortable.
Stayed 2 nights in Nov 2023
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're sorry to see you didn't enjoy your stay with us, but everyone likes a different feel tot heir bed - we're sorry that ours are not your cup of tea! We look forward to maybe seeing you again soon!

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute decision and we were very comfortable for the night. Out of hours check in worked very well . Good breakfast in the morning.?
Stayed 1 night in Nov 2023
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Good

Gwen

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Breakfree Queanbeyan on 12 Oct 2023
Thank you very much for you feedback, we look forward to seeing you again soon!

8/10 Good

Joseph

Stayed 1 night in Oct 2023
Response from Breakfree Queanbeyan on 7 Feb 2024
Thanks very much for your feedback, we're glad to see you enjoyed your stay with us. We look forward to seeing you again soon!

6/10 Okay

steven

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
internet very slow. They have provisions to make coffee but no milk anywhere to be found.
Stayed 2 nights in Oct 2023
Response from Breakfree Queanbeyan on 8 Oct 2023
Thanks for your feedback, we'll look into the milk situation, as it should be in every room! We look forward to seeing you again soon!

10/10 Excellent

terry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy room, clean with good facilities and very friendly staff
Stayed 2 nights in Sep 2023
Response from Breakfree Queanbeyan on 2 Oct 2023
Thank you very much for your feedback! We're glad you enjoyed your stay, and look forward to seeing you again soon!

10/10 Excellent

Vandana

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We stayed one night only, but still happy with service. Staff was friendly.
Stayed 1 night in Sep 2023
Response from Breakfree Queanbeyan on 28 Sep 2023
Thank you very much for the feedback, we look forward to seeing you again soon!

2/10 Terrible

Nadine

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed thought I had cancelled but somehow I hadn't so did not stay
Stayed 1 night in Sep 2023
Response from Breakfree Queanbeyan on 18 Sep 2023
We're sorry to hear you didn't stay with us, but we do hope to see you again soon.

6/10 Okay

Lindsay

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Has been run down, badly fixed damage to doors, dirty walls, room smelled of smoke. rooms are now bare basic, air con struggled to keep room warm with no blankets in room.
Stayed 1 night in Aug 2023
Response from Breakfree Queanbeyan on 18 Sep 2023
Thanks for your feedback. We are in the planning phases of a full-hotel renovation to fix a lot of the problems you mentioned, so hopefully you will enjoy your next stay better!

2/10 Terrible

Megh Raj

Stayed 1 night in Aug 2023
Response from Breakfree Queanbeyan on 18 Sep 2023
We're sorry to hear you didn't enjoy your stay with us. In future, please let the team at reception know what we can do to better accommodate you, and we will take steps. Thank you.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed on two occasions and found the second time our room showed signs of cockroach infestation and activities.
Stayed 1 night in Aug 2023
Response from Breakfree Queanbeyan on 14 Aug 2023
Thanks for your feedback, I have raised the issue with maintenance. We hope to see you again soon for another stay!

8/10 Good

Greg

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service and facilities were great.
Stayed 1 night in Jul 2023
Response from Breakfree Queanbeyan on 6 Aug 2023
Thanks very much for your feedback, we're glad you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

alfio

Stayed 1 night in Jul 2023
Response from Breakfree Queanbeyan on 6 Aug 2023
Thanks very much for your feedback! We look forward to seeing you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 2 nights in Jul 2023
Response from Breakfree Queanbeyan on 17 Jul 2023
Thanks so much for your feedback, we're delighted to see you enjoyed your stay with us! We look forward to seeing you on your next trip through!

8/10 Good

Pema chheten

Stayed 2 nights in Jul 2023
Response from Breakfree Queanbeyan on 2 Aug 2023
Thanks very much for your feedback, we look forward to seeing you again soon!

6/10 Okay

Norah

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Breakfree Queanbeyan on 13 Jul 2023
Thanks so much for your feedback. We hope to see you again soon!

8/10 Good

Nik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Sometime a little noisy at night.
Stayed 2 nights in Jul 2023
Response from Breakfree Queanbeyan on 11 Jul 2023
Thanks so much for your feedback. We're disappointed to hear you had issues with noise, but hopefully we can mitigate the issue on your next visit!

8/10 Good

Francess

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2023
Response from Breakfree Queanbeyan on 11 Jul 2023
Thanks so much for your feedback! we appreciate you taking the time, and hope to see you again on your next stay in Queanbeyan!

8/10 Good

Christine

Liked: Cleanliness, staff & service
Good budget accommodation for overnight stay in Queanbeyan. Close to shops and transport.
Stayed 1 night in Jun 2023
Response from Breakfree Queanbeyan on 3 Jul 2023
Thanks so much for the compliments, we appreciate you taking the time! We hope to see you again soon!

6/10 Okay

Donna

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was very cold and took a long time to warm up. Toilet seat should be replaced as it is old and scratched. Spare blanket was old and worn
Stayed 2 nights in Jun 2023
Response from Breakfree Queanbeyan on 26 Jun 2023
Thanks so much for your feedback, we'll pass it on to the relevant people, and hopefully we can improve that score on your next visit!

8/10 Good

Steven, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff at reception. Very clean room and amenities. Good bed.
Stayed 1 night in May 2023
Response from Breakfree Queanbeyan on 25 May 2023
Thanks so much for your feedback, we're glad you enjoyed your stay with us! See you next time!

6/10 Okay

Ehab

Traveled with partner
Disliked: Amenities, property conditions & facilities
The furniture was old and dated.
Stayed 1 night in Apr 2023
Response from Breakfree Queanbeyan on 25 May 2023
Thanks for your feedback! We're in the middle of a remodel now, so we're on the up-and-up! Hopefully we see you again soon!

10/10 Excellent

Yu

Stayed 1 night in Apr 2023
Response from Breakfree Queanbeyan on 25 May 2023
Thanks so much for your feedback, we're glad we could make your stay a perfect one! We look forward to seeing you again soon!

8/10 Good

Sherill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great with ample parking and the room was great with fantastic amenities
Stayed 2 nights in Mar 2023
Response from Breakfree Queanbeyan on 25 May 2023
Thanks so much for your feedback, we're glad you enjoyed your stay. We hope to see you again soon!

8/10 Good

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Breakfree Queanbeyan on 25 May 2023
Thanks so much for your feedback, we're glad you liked your stay. We hope to see you again soon!

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to recommend
Great location with everything needed for a comfortable stay. Reception desk person was very friendly. We'll definitely be back
Stayed 1 night in Mar 2023
Response from Breakfree Queanbeyan on 25 May 2023
Thanks so much for your feedback, we're glad you liked your stay! See you again soon!

2/10 Terrible

Gareth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Was once a very good Best Western, but obviously changed hands and now an absolute disgrace. Breakfast although prepaid was non existent and rooms are revoltingly dirty now too - moved once as first room so bad, second one, no better. Never again, definitely recommend going elsewhere.
Stayed 6 nights in Mar 2023

8/10 Good

David

Stayed 1 night in Feb 2023
Response from Breakfree Queanbeyan on 25 May 2023
Thanks so much for your feedback, we're glad you enjoyed your stay! Hopefully we'll see you again soon!

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2023
Response from Mario on 17 Jan 2023
We very much appreciate your comments regarding your stay at the BreakFree Queanbeyan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SincerelyMarioMario MarangoniARGATE GROUP Hotels – Group Operations Manager

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean modern unit conveniently situatedto our needs.
Response from Mario on 9 Jan 2023
We very much appreciate your comments regarding your stay at the BreakFree Queanbeyan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SincerelyMarioMario MarangoniARGATE GROUP Hotels – Group Operations Manager

8/10 Good

Nigel, Adelaide

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good condition. Good value
Stayed 2 nights in Dec 2022
Response from Mario Marangoni on 15 Dec 2022
We very much appreciate your comments regarding your stay at the BreakFree Queanbeyan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SincerelyMarioMario MarangoniARGATE GROUP Hotels – Group Operations Manager

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and great water pressure. Stairs and no lifts in our section. Adequate kitchenette but we didn't use it. No hot breakfast while we were there but 4th Seed in town was good.
Stayed 2 nights in Nov 2022
Response from Mario on 27 Nov 2022
We very much appreciate your comments regarding your stay at the BreakFree Queanbeyan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SincerelyMarioMario MarangoniARGATE GROUP Hotels – Group Operations Manager

6/10 Okay

richard

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not nice
The overall room condition was very poor. Not a good place to stay
Stayed 1 night in Nov 2022
Response from Mario Marangoni on 23 Nov 2022
We very much appreciate your comments regarding your stay at the BreakFree Queanbeyan. I am sorry to hear that our property fell short of your expectations, I can say that we are in the process of reviewing our housekeeping and maintenance areas and we should see significant changes moving forward. Thank you again for sharing your experience. SincerelyMarioMario MarangoniARGATE GROUP Hotels – Group Operations Manager

4/10 Poor

Debbie

Disliked: Cleanliness, property conditions & facilities
The first room I was given had a hole punched in the door and another hole had been patched up and the lounge was old and disgusting the next room had an old lounge also but had a terrible smell in the bathroom. I was pretty upset about the place as I stayed there last year for a month and it was great it has gone to the dogs.
Response from Mario Marangoni on 7 Nov 2022
Good Afternoon DebbieWe very much appreciate your comments regarding your stay at the BreakFree Queanbeyan. Please accept our apologies for what has been a stay that has fallen well below your and indeed our expectations. I can say that issues that you have pointed out are in the process of being addressed as it is not our usual standard that you experienced. Your previous stay will have been more indicative of our standards. Thank you again for sharing your experience, and we hope to one day welcome you back and show what improvements we will have made. SincerelyMarioMario MarangoniARGATE GROUP Hotels – Group Operations Manager

10/10 Excellent

Geoff

Stayed 5 nights in Sep 2022

10/10 Excellent

JUNZHE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quite location. about 20mins to cbd
Stayed 2 nights in Oct 2022
Response from Mario Marangoni on 12 Oct 2022
We very much appreciate your comments regarding your stay at the BreakFree Queanbeyan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SincerelyMarioMario MarangoniARGATE GROUP Hotels – Group Operations Manager

8/10 Good

Michael

Stayed 1 night in Oct 2022
Response from Mario on 18 Jan 2023
We very much appreciate your comments regarding your stay at the BreakFree Queanbeyan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SincerelyMarioMario MarangoniARGATE GROUP Hotels – Group Operations Manager

4/10 Poor

Charl

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice and quiet. Unfortunately encountered bed bugs.
Stayed 2 nights in Sep 2022
Response from Mario Marangoni on 8 Oct 2022
Good MorningWe very much appreciate your comments regarding your stay at the BreakFree Queanbeyan. I was sorry to learn of your possible incident with bedbugs, anything like this is not a pleasant experience. Having said this, I can confirm that the team have investigated the room in question as well as having had several other guests in this room with no further incident.Thank you again for sharing your experience, I do hope at some stage in the future we can welcome you back. SincerelyMarioMario MarangoniARGATE GROUP Hotels – Group Operations Manager