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Opiniones sobre Emerald Hotel & Suites

2.5 out of 5
Emerald Hotel & Suites
Sunridge Blvd North East, 2750, Calgary, AB

Opiniones

5,2
Evaluación: 10 - Excelente. 32 de 199 opiniones" "
Evaluación: 8 - Bueno. 20 de 199 opiniones" "
Evaluación: 6 - Aceptable. 44 de 199 opiniones" "
Evaluación: 4 - Mediocre. 38 de 199 opiniones" "
Evaluación: 2 - Terrible. 65 de 199 opiniones" "

5,4/10

Limpieza

5,8/10

Personal y atención

4,8/10

Servicios

4,6/10

Estado de la propiedad e instalaciones

5,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Sydney, Lacombe

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a terrible hotel. There were homeless, drug addicts waiting for us outside. They were very loud and aggressive. The check in people seemed very annoyed by our presence. The hotel is under construction and dirty. The bedding was not changed and had blood on it. It looked nice but the closer you looked the worse it got.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

harry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
riff raff hanging around outside the front doors
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Channel

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Hammad

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I requested for non smoking room and room was full of smoke smell. Room was trash, washroom was very dirty and smoke like smoke house. Very very bad experience
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 15 may. 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Aceptable

Riya

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Gursharan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
excellent
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 15 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Deondre

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Serve bread and apple every morning for breakfast
Se hospedó 6 noches en mayo de 2024
Respuesta de General Manager el 15 may. 2024
I apologize for breakfast. We are working on improvements. Again I apologize.

6/10 Aceptable

Karen

Viajó con su pareja, Viajó con mascotas
Le gustó: Servicios
Great value for the money, basic but sufficient. We stayed before a flight, so good location for that. The hotel is older, but clean enough. They are under renovations, so should be really great once they modernize a bit. Don’t go here if you want luxury or are super picky/stuck up. This is a basic hotel for a basic price- you get what you pay for. We slept great, it was nice and quiet, and pet friendly too.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 15 may. 2024
Hello Thank you very much for the review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Aceptable

Hazem

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Not clean at all
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 15 may. 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.

10/10 Excelente

Simran

Le gustó: Estado de la propiedad e instalaciones
morning staff was nice specially jasss
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 15 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Mediocre

Joy

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager el 13 may. 2024
Hello Thank you very much for the review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Aceptable

Barb

Decent hotel for the price
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 11 may. 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.Kind regards,Managers name General Manager

6/10 Aceptable

Barb

Decent hotel for the price
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 11 may. 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.Kind regards,Managers name General Manager

10/10 Excelente

Balpreet kaur

Le gustó: Limpieza
Se hospedó 3 noches en marzo de 2024
Respuesta de General Manager el 13 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excelente

Isaac o

Le gustó: Limpieza, estado de la propiedad e instalaciones
Ok
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 9 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excelente

Mikiele

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 9 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Ebad

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I would like to get a refund. They gave us first room and it wasn’t even ready. Than they moved us to secound room and that was dirty as well and missing everything. Complained and no response from management. Horrible experience and will not come back.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 7 may. 2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.

2/10 Terrible

Ahmad

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was okay there couple issues we tried to open the window it fall away from the frame we asked for a pillow the staff they have no extra pillows to give us the shampoo in bathroom was less than accurate over all i would give the hotel less than average
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 7 may. 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Aceptable

Armando

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Need to improve the service to costumers more
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 6 may. 2024
Hello,Thank you very much for your review and feedback. We are sorry you feel this way about our customer service. We believe we have a great team that takes pride in ensuring our guests are always satisfied.Once again I apologize for any misunderstanding and inconvenience this might have caused. If you would like to further discuss this specific situation, please contact me and I will be glad to do so.

6/10 Aceptable

Christine

No le gustó: Estado de la propiedad e instalaciones
Don't judge a book by its cover. Was surprised with the bed, linen, curtains and clean furniture for what appears to be on the verge of becoming a dive. Had a great sleep. Could use new hardware and finishing, brighter hallway carpet. The only downside was being charged $300 for a refundable deposit with a Visa Debit. The rate of the room was $52.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 5 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excelente

jose

Le gustó: Limpieza, personal y atención, servicios
Ok.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 4 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

10/10 Excelente

Grace

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 3 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Logan

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Stay away!
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 2 may. 2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.

10/10 Excelente

Victor

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Value for money
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 2 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

2/10 Terrible

Coen

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Please don’t go here unless you absolutely can’t afford anything else. The pictures are deceiving. The lobby is nice but thats where it ends. The elevator’s carpet is stained, and the second we stepped out the hallway smelled like cigarettes and urine. The room smelled different, but not better. Maybe like wet paint, despite the paint peeling. The bed was collapsed in the middle, making it a more effective skate park than sleeping arrangement. Not to mention that the second we stepped foot into there, we instinctually felt very unsafe and anxious. We did not stay the rest of the night. Truly, if you have any other options financially, please look somewhere else.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 2 may. 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 Terrible

Divyansh Kumar

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 2 may. 2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.

4/10 Mediocre

Jonathan

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room was dirty and stunk like cigarette smoke. I checked in at 5 and there were people (staff) in my room, with the door and windows opened. I had an event to get to and did not have time to switch rooms or I would have. Breakfast was not good. An apple, donut, old toast, and a juice box that was pre wrapped and I picked it up at the front desk. I would not stay here again, lots of better options I the same price range or cheaper.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 2 may. 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

2/10 Terrible

Michelle

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were given a room that is really dirty, the bed is wiggling, no floor mat, no hand towels and staff that is not very accommodating and doesn’t answer calls. I hope Expedia does not include this hotel in their list of partners. Super disappointed
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 2 may. 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping. Thank you for letting me know. Again I am sorry.

2/10 Terrible

ardalan

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We did not feel safe and there was a horrible smell in the hallways and it was dirty as well around the property but not much dirt inside of the room. I don't recommend it.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 2 may. 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Terrible

Jessica

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I checked in and immediately left after seeing the room. On the way to the room the elevator sounded like it was going to break down. There was a wet mop on the carpet. The hotel had a weird smell to it, moldy and musty. We asked for a refund due to the condition and was denied. We booked into another hotel in the parking lot leaving
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Aceptable

Pankaj

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Overall avg experience but need to focus on cleanliness
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping staff. Thank you for letting me know. Again I am sorry.

4/10 Mediocre

Jessica

Viajó por negocios, Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It feels like they’re running a homeless camp or halfway house out of this place. I never felt safe in the elevator or at night. People noisy in the halls at all hours of the night. I had to clean the furniture and doors because they were so disgusting. The bed was so uncomfortable and the pillows were folded in half to seem bigger. The space was good with a decent layout but it’s a shame the rest was so hard to get over. I will not be going back and I don’t recommend it for anyone with a family.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Aceptable

Jason, Edmonton

Viajó en grupo
Le gustó: Limpieza
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Aceptable

Karim

Viajó con su familia
Property was alright but good for the price. Breakfast was takeaway in a package with Juice, bread and jam also a muffin or donut (not bad) and apple). I would stay again for the price.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.I apologize for breakfast. We are working on improvements. Again I apologize.We look forward to welcoming you back soon.

10/10 Excelente

Gurpreet

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Aceptable

Marites

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Bueno

Leslie, Edmonton

Le gustó: Limpieza, personal y atención
For price it is ok , but was noisy and allot of people just hanging around the outside
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Hello Guest name ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.

10/10 Excelente

Manmeet singh

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 15 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excelente

Bethel

Viajó con su pareja
Le gustó: Limpieza
It’s good for the price
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.

2/10 Terrible

Paul

Viajó con su pareja, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Need clean hallways they Stinks, only have 1 big Towel for be use 2 people 2 small hand Towels & 1 face cloth. Bed qas broken, Blankets on the bed didn't even fit.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

4/10 Mediocre

Carl Ericson, Banff

No le gustó: Personal y atención, estado de la propiedad e instalaciones
The property was quite convenient as it was close to the airport but I think that’s it. We’re grateful for the upgrade but the room didn’t seem fully ready, no cutleries or anything despite having a kitchenette; limited pillows for a king bed, and just the overall property not being utilized to it’s best potential. There was also a random stranger seemingly “homeless”, that kept knocking on the door and that didn’t make us feel safe even after reporting it to the front desk many a times, we even saw him outside just walking about and returning again the day after; they just didn’t seem to prioritize safety that way.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 Aceptable

Li

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Mediocre

Khaleel

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Mahyar

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
smell smoke in all hallways, the bed moves during the night and not convenient, electricity outlet in the washroom and behind TV didn't work.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

6/10 Aceptable

Gaurang

No le gustó: Servicios
Not proper service
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 Excelente

FABIO

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 10 may. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excelente

Danika

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Rooms are nice but as someone staying alone, it can be nerve wracking and loud
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Mir

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 Bueno

harry

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
cheap prices. still no ice machines
Se hospedó 6 noches en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

10/10 Excelente

EliasOmer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.